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City Plus Cancun Aeropuerto Riviera

3.5-star property
SM-47 M-01 L-1-22 U.P.E. UC-05, Cancun, QROO 1-855-887-0424
3.2 out of 5
See all 14 travelocity Reviews

"The place was quite basic. The breakfast was two-tier: those that paid for it and those that got it with the rental. Hot food was not available to th ... " More

By a verified traveller on Wed 29 Nov 2023

Points Of Interest

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Hotel Description

3.5-star hotel near Moon Palace Golf Club

In Cancun

At this Cancun hotel, you'll be within 6 miles (10 km) of Ventura Park Cancun and 12 miles (20 km) of Delfines Beach. Puerto Morelos Town Square and Maya Museum of Cancun are within 12 miles (20 km).

Free perks

This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy free perks like continental breakfast and free self parking.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $146* Per night/room 18 May - 19 May

Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

City Express Plus by Marriott Cancún Aeropuerto Riviera ratings based on 14 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for City Express Plus by Marriott Cancún Aeropuerto Riviera

Everyone (9) Couples (1) Family (4)
5 out of 5

Posted by , from Briarcliff Rd on 20 Dec. 2023

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5 out of 5

Posted by on 9 Dec. 2023

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4 out of 5
The place was quite basic. The breakfast was two-tier: those that paid for it and those that got it with the rental. Hot food was not available to the latter. Awkward. The staff were very friendly and helpful.

Posted by on 29 Nov. 2023

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5 out of 5

Posted by on 22 Feb. 2023

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Comment from Hotel Management

22 Mar. 2023 by Gerencia General

Theresa, gracias por su calificación y le esperamos muy pronto en City Plus Cancún

2 out of 5
Should be improving shuttle services.

Posted by on 22 Dec. 2022

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Comment from Hotel Management

22 Dec. 2022 by Gerencia General

Dea Fenilkumar,Our transport leaves on time and with the recommendation that you take your provisions because of the traffic in the airport zone, this is outside the hotel, or you can take authorized taxis for 30 usd.

1 out of 5
The main reason is stay in a hotel close the the airport is so that they offer airport transfer. Well, here it's subject to availability! So be careful, most likely you will have to find a taxi yourself because available minibus is scarce

Posted by on 8 Sep. 2022

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Comment from Hotel Management

10 Sep. 2022 by Gerencia General

Dear Olivier, the shuttle to the airport it is available for all our guest, so thats why you have to reserved previously to arrived,

1 out of 5

Posted by , from SPOKANE on 28 Mar. 2022

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4 out of 5

Posted by on 26 Mar. 2022

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1 out of 5
The staff was friendly, however, the rooms were dirty and dingy. First off, they gave us a room that was already in use. Second, the bed linen was full of hair and stained. The walls were dirty, such as splashed with soda. The bathrooms had mold; one towel and non draining sink. There was flying insects and some previous guests belongings. Such a shame that a newer hotel would find itself in these awful conditions.

Posted by on 19 Mar. 2022

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Comment from Hotel Management

21 Mar. 2022 by General Manager

Dear Customer, Thank you for taking the time to write such a detailed review. I apologize for this bad experience. All your comments are essential to improve our service. We will make sure that your complaints are transmitted to everyone, and we hope that you give us the opportunity that on your next visit we can compensate that bad experience.

1 out of 5

Posted by on 22 Dec. 2021

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About the City Plus Cancun Aeropuerto Riviera

Location SM-47 M-01 L-1-22 U.P.E. UC-05, Cancun, QROO 77506

Property Features

City Express Plus by Marriott Cancún Aeropuerto Riviera offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. A 24-hour business center and meeting rooms are available. The business-friendly City Express Plus by Marriott Cancún Aeropuerto Riviera also features a vending machine, dry cleaning/laundry services, and room service (during limited hours). Self parking is free. This 3.5-star Cancun hotel is smoke free.

  • 120 guestrooms or units
  • Meeting rooms
  • Continental breakfast (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

City Express Plus by Marriott Cancún Aeropuerto Riviera offers 120 accommodations with safes and hair dryers. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free continental breakfast daily from 6:00 AM to 10:00 AM.

City Express Plus by Marriott Cancún Aeropuerto Riviera has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • No rollaway/extra beds available
  • Cash Deposit Required
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Grey water recycling system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • City Express Plus Cancún Aeropuerto Riviera Hotel Cancun
  • City Express Plus Cancún Aeropuerto Riviera Hotel
  • City Express Plus Cancún Aeropuerto Riviera Cancun
  • City Express Cancún Aeropuert

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.