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A stay at this Zona Hotelera property places you within half a mile (1 km) of Aquaworld and 3 miles (5 km) of La Isla Shopping Mall. Cinemex La Isla Cancun is within 3 miles (5 km) and Puerto Cancun Marina Town Center is within 9 miles (15 km).
All-inclusive
A full-service spa, 10 restaurants, and 2 outdoor pools are all featured at this smoke-free property. There's fun for all ages with a free kid's club and a children's pool, and babysitting is an added bonus. Relax with a drink at one of the 3 poolside bars and get perks like free WiFi.
from CA $477
Premium Room, 1 King Bed, Non Smoking, Garden View
Fiesta Americana Condesa Cancun All Inclusive ratings based on 50 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Fiesta Americana Condesa Cancun All Inclusive
Everyone (19)Couples (9)Family (17)
2 out of 5
They say they have around 10 all-inclusive restaurants but, it is very difficult to get reservations at 9 of them. We tried the day we arrived, and they are always booked. Just the cafeteria which is first come; first serve was available at dinner. Some nights the line at the cafeteria was soo long, your food would be cold by the time you got through the buffet. Alcohol is included but it is so low in alcohol, drinking wasn't worth the calories! For some reason, for an 8 night stay we were never given a second bar of soap for the bathroom, the drinking glass was never cleaned and the coffee pod I used was never replaced. Guests would show up at 6am and reserve all the lounge chairs at the beach and pool so there were no seats available. Some of the people would not come sit in the seats until late afternoon so the seats sat empty. I do not understand why they would allow that. If they had an attendant there to say that you cannot put a book and towel on a chair and leave for 6 hours, that would have been a huge help. The wait staff were very good. Too bad they can't train the cleaning staff. The ice machine on my floor was broken (although there was no sign to indicate this).
Posted by CYNTHIA on 5 Apr. 2024
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Comment from Hotel Management
5 Apr. 2024
by Sergio Valencia, General Manager
Thank you for sharing your detailed feedback with us, Cynthia. We sincerely apologize for the challenges you experienced during your stay. Regarding restaurant reservations, we understand the frustration of not being able to secure bookings at the desired restaurants. We are constantly working to improve our reservation system to better accommodate our guests' preferences.Regarding drink quality, we are disappointed to hear that you found the alcohol content to be lacking. We strive to provide high-quality beverages and will review our drink selection to ensure guest satisfaction.Additionally, we apologize for the lapses in housekeeping service and the inconvenience caused by the broken ice machine on your floor. Our housekeeping and maintenance teams will be alerted to address these issues promptly.Lastly, we share your concern about pool chair availability and will explore ways to prevent guests from monopolizing seating for extended periods. Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance the guest experience. We hope to welcome you back in the future and provide you with a more enjoyable stay. Kindest regards,
5 out of 5
Staff was excellent.
Posted by MICHAEL CHARLES, from HAMILTON on 10 Mar. 2024
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Comment from Hotel Management
11 Mar. 2024
by Sergio Valencia, General Manager
Thank you for your feedback, Michael! We're delighted to hear that you found our staff excellent. Providing exceptional service is a top priority for us, and we're thrilled that our team exceeded your expectations. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future. Warm regards,
2 out of 5
I wish I had listened to the other poor reviews, but somehow convinced myself How bad could it be? Well if you like to vacation with dozens of babies and toddlers cramped in a very small space, this is the resort for you! In the first 5 minutes of arrival we were harassed into sitting thru a travel plan presentation which they didn’t mention until the very end. The food was decent overall and most of the staff were friendly. This is not a resort first of all, it is an overcrowded, overbooked hotel. Finding a chair by the pool or the beach was a struggle each day. And then there’s the entertainment. Very little of it and most things are cancelled and they don’t tell you. The music at the pool is 70s and 80s easy listening played over blown out speakers from 11-5 pm. The theater audio is so bad it’s embarrassing.
Any RIU, Palladium, Barcelo, Iberostar resort blows this hotel out of the water for the same price.
Posted by Andrew Alan on 20 Feb. 2024
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Comment from Hotel Management
20 Feb. 2024
by Sergio Valencia, General Manager
Thank you for sharing your experience with us Andrew, although we're disappointed to learn that your stay did not meet your expectations. We apologize for any inconvenience caused by the travel plan presentation upon your arrival. Your feedback regarding this process will be reviewed to ensure a smoother and more transparent check-in experience for our guests.We regret to hear about the challenges you encountered with the availability of pool and beach chairs and the cancellation of entertainment activities. Please know that we take your feedback seriously, and we will work to address these issues to improve the overall guest experience.Regarding the music selection and audio quality, we will certainly review and adjust these aspects to better meet the preferences of our guests and enhance their enjoyment.We understand your concerns and appreciate your feedback. We hope for the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warmest regards,
5 out of 5
Once again, we had a fantastic trip to the FAC. My wife and I have been there around a dozen times. We are not a member of a club or anything, we just love this place that much. We've been to many different places over the years, but this is the place we always keep coming back to. We brought our kids for their Christmas gift and they loved it too. The food options, the service and the beach are absolutely wonderful. My wife always gets a massage or two on the beach. There are so many great people on staff, Eligio always made sure we were being taken care of. JJ, of course, is wonderful. I was passing through a restaurant when he saw me and gave me a fist bump and a hug as it had been almost a year since the last time I had seen him. The breakfast is always my favorite with the homemade quesadillas, but fish and shrimp tacos by the beach are right up there too. There is no shortage of good food and drink. We are headed back in a couple weeks with some friends and I can't wait!
Posted by Robert on 13 Feb. 2024
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Comment from Hotel Management
13 Feb. 2024
by Sergio Valencia, General Manager
Thank you so much for your continued loyalty and for choosing Fiesta Americana Condesa Cancún for your recent trip, Robert! It's truly heartwarming to hear that you and your family had another fantastic experience with us, and we're thrilled to have had the opportunity to host you once again. We greatly appreciate your kind words regarding our food options, service, and beach amenities. It's wonderful to know that your children enjoyed their Christmas gift at our resort as well.We're delighted that you enjoyed the beach massages and that our staff, particularly Eligio and JJ, contributed to making your stay memorable. We'll be sure to pass along your compliments to them. It's always a pleasure to welcome back familiar faces like yours, and we're thrilled to hear that you're already looking forward to your next visit with friends. We can't wait to welcome you all back in a couple of weeks for another unforgettable stay. Safe travels until then!Kindest regards,
5 out of 5
This was the second time staying at this property. The first time was last year and it was so amazing that we came back again to enjoy the July 4th holiday. We were greeted at the shuttle and escorted to the VIP check in and our room was ready well before the 3pm check in time. Paola was efficient and kind and we were checked in quickly. We had a bottom floor room with a plunge pool and patio with lounge chairs and a table. We enjoyed this room even more than the ocean view from last year because of its location to everything and not having to use the elevator. The food was amazing as always! Highly recommend the taco restaurant, no reservations needed, and the Al Pastor tacos were delicious! We ate at all the restaurants and really enjoyed the new Thai restaurant. The fried ice cream there was THE BOMB! The entertainment at the below pool and beach kept my teenagers busy and happy and big shout outs to Jose, Janet, Michelle, Mariola and Genaro for keeping us all entertained from morning to night! The first night we were there a bottle of champagne and fruit bowl appeared in our room after we came back from dinner and a few nights later a bottle of Tequila arrived. Someone came every evening and offered us items to stock the mini fridge and Andrea in housekeeping did an amazing job keeping the room sparkling!. Room service was quick! The coffee bar with treats was AWESOME! Loved the Casino night and Michael Jackson show as well! Can't wait to come back next year!
Posted by wendy on 10 Jul. 2023
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Comment from Hotel Management
11 Jul. 2023
by Sergio Valencia, General Manager
Thank you very much for sharing this review of your recent stay with us.It is a pleasure to read that you enjoyed your stay and personalized service at Fiesta Americana Condesa Cancun.We take pride in the quality of the service and the attention we pay to detail, and I am very happy to read that all our efforts are on the right track.We are looking forward to welcoming you back to make every effort to exceed your expectations, Wendy.Sincerely.
4 out of 5
Posted by CHRISTIE on 1 Jul. 2023
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Comment from Hotel Management
22 Jul. 2023
by Sergio Valencia, General Manager
We really appreciate you taking the time to share your rating about your stay with us.It is a pleasure to know that you enjoyed your vacation at Fiesta Americana Condesa Cancun.We hope to see you back soon, Christie!Kind regards.
5 out of 5
Posted by TANYA on 16 Jun. 2023
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Comment from Hotel Management
6 Jul. 2023
by Sergio Valencia, General Manager
Thank you very much for choosing us to enjoy an excellent vacation, Tanya.We are glad to be part of your great moments.We are waiting for you soon in this second home!Sincerely.
4 out of 5
Posted by Timothy on 21 Feb. 2023
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Comment from Hotel Management
22 Feb. 2023
by Sergio Valencia, General Manager
Thank you for choosing Fiesta Americana Condesa Cancun as host for your vacation.We highly appreciate your preference and the time you have taken to share with us your experience.We are looking forward to welcoming you back very soon, Timothy!Kind regards.
5 out of 5
Posted by Debra on 13 Feb. 2023
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Comment from Hotel Management
8 Mar. 2023
by Sergio Valencia, General Manager
We appreciate the time you took to rate your recent stay, Debra.We are very happy to know that you generally enjoyed your experience with us.I hope you give us the opportunity to be your hosts again on your next vacation.Kind regards.
4 out of 5
The beach was amazing. Food was great. Lots of options to eat. Great bar options at beach. Friendly staff except timeshare people were rude with bugging about listening to the hotel stuff. Cleaning people got in our bags 2 days in a row but nothing missing. Coffee machine in room broke and took several calls to get a new one. Shows were not the greatest. The micheal jackson show was horrible. The guy didnt even try to lip sing with songs. We left before show was over because it was just cheesy. Loved that we were able to check in early. Wish we could have had both our room together since we were traveling as a family. Overall, our stay was very good.
Posted by Tracy on 15 Jan. 2023
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Comment from Hotel Management
16 Jan. 2023
by Sergio Valencia, General Manager
I appreciate the time you have taken to provide the highest score.While I am happy to see you enjoyed, I understand that certain aspects of the Resort left to be desired.Thank you for sharing your comments, we sincerely hope to have the chance to be your hosts once again and show you the improvements we have made with your comments in mind, Tracy.Sincerely.
About the Fiesta Americana Condesa Cancun All Inclusive
Activities/services from independent operators not included
All meals served buffet-style
Buffet and à la carte dining
Onsite entertainment and activities included
Minibar beverages - restrictions apply
Kids club included
Property Features
Fiesta Americana Condesa Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Fiesta Americana Condesa Cancun All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 2 bars/lounges. WiFi is free in public spaces. This Colonial property also offers a complimentary children's club, a children's pool, and a health club. A complete renovation of Fiesta Americana Condesa Cancun All Inclusive was completed in December 2019. This Cancun property is smoke free.
507 guestrooms or units
8 levels
3 buildings
10 dining venues
3 bars by the pool
2 bars or lounges
27000 sq ft of conference space
2508 sq m of conference space
Built in 1989
Deli
Kid's club (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Charging station for electric cars
Conference center
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Terrace
Gift shop
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Swim-up bar
Family Friendly Amenities
Family property
Number of outdoor pools - 2
Children's pool
Free WiFi
Children's club (free)
Snack bar/deli
Babysitting or childcare (surcharge)
Internet
Available in all rooms:
Free WiFi
, Wireless internet access
Available in some public areas:
Free WiFi
Parking
Free valet parking
, Parking (limited spaces)
Room Amenities
Fiesta Americana Condesa Cancun All Inclusive offers 507 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in December 2019.
Minibar
In-room dining (24 hours)
Flat-screen television
Satellite channels
Coffee maker
Luxury bedding
Down blanket
Shower
Rainfall showerhead
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Change of towels (on request)
Change of bedsheets (on request)
Food & Drink
Kalmia - Overlooking the ocean, this buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Kambú - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open select days.
El Mexicano - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open select days.
Rosato - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open select days.
San Telmo - This fine-dining restaurant specializes in Argentinean cuisine and serves dinner only. Reservations are required. Open select days.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 9
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Massages
Minimum age to access spa is 8
Hot stone massage
Deep tissue massage
Swedish massage
Steam room in spa
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Onsite parties or group events are strictly prohibited.
Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
No rollaway/extra beds available
No cribs (infant beds) available
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Events/parties not allowed
Staffed front desk
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Guest accommodation is not sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation might be required for some facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Restricted number of spaces per unit
Number of spaces per unit - 1
Free onsite COVID-19 testing (Antigen/Rapid) is available
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: USD 4.57 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
Hotel Names
Cancun Condesa Fiesta Americana
Cancun Fiesta Americana Condesa
Fiesta All Inclusive Cancun
Fiesta Americana Condesa
Fiesta Americana Condesa All Inclusive
Fiesta Americana Condesa All Inclusive Cancun
Fiesta Americana Condesa Cancun
Fiesta Americana Condesa Cancun All Inclusive
Fiesta Condesa
Fiesta Condesa Americana All Inclusive
Fiesta Americana Cancun
Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
Fiesta Americana Condessa Cancun
Fiesta Americana Condesa All Inclusive All-inclusive property
Fiesta Americana Condessa Cancun
Fiesta Americana Cancun
Fiesta Americana Condesa All Inclusive Hotel
Fiesta Americana Condesa Cancun All Inclusive
Fiesta Americana Condesa All Inclusive
Hotel Fiesta Americana Condesa Cancun - All Inclusive Cancun
Hotel Fiesta Americana Condesa Cancun - All Inclusive
Fiesta Americana Condesa Cancun All Inclusive Hotel
Cancun Fiesta Americana Condesa Cancun - All Inclusive Hotel
Fiesta Americana Condesa Cancun - All Inclusive Cancun
Fiesta Americana Condesa Cancun All Inclusive Cancun
You should know
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
