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ibis Cancun Centro

3.0 star property
3-star eco-certified hotel near Plaza Las Americas

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Photo gallery for ibis Cancun Centro

Lunch and dinner served, Regional cuisine
Double Room, 2 Single Beds
Daily buffet breakfast (MXN 279 per person)
Exterior
Business centre

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Av Tulum Y Nichupte, Supermanzana 11 M2 L3, Cancun, QROO, 77504
  • Plaza Las Americas
    ‪3 min walk‬
  • Dubai Palace Casino
    ‪3 min walk‬
  • Plaza 28
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Double Room, 1 Double Bed, Lagoon View

Desk, blackout drapes, soundproofing, free WiFi

Double Room, 1 Double Bed, Lagoon View

8.0 out of 10
Very good
(16 reviews)
  • Lagoon view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed

Desk, blackout drapes, soundproofing, free WiFi

Double Room, 1 Double Bed

7.8 out of 10
Good
(109 reviews)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 2 Twin Beds

Double Room, 2 Single Beds

Double Room, 2 Twin Beds

7.2 out of 10
Good
(36 reviews)
  • Lagoon view
  • Sleeps 3
  • 2 Twin Beds

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About the area

Cancun

Downtown Cancun stay.With a stay at this Downtown Cancun hotel, you'll be steps from Royal Yak Casino and Sports Book and Dubai Palace Casino. Amerimed Hospital and Plaza Las Americas are also within half a mile (1 km).

What's nearby

  • Plaza Las Americas - 3 min walk - 0.3 km
  • Dubai Palace Casino - 3 min walk - 0.3 km
  • Plaza 28 - 2 min drive - 2.1 km
  • Puerto Cancun Marina Town Center - 5 min drive - 3.9 km
  • Playa Tortugas - 10 min drive - 7.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Starbucks - ‬8 min walk
  • ‪Flor De Lis - ‬4 min walk
  • ‪Boston Pizza - ‬4 min walk
  • ‪Chili's Grill & Bar - ‬8 min walk
  • ‪McDonald's - ‬7 min walk

About this property

ibis Cancun Centro

3-star eco-certified hotel near Plaza Las Americas
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite business center.

A computer station is on site and WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and laundry facilities are also featured at the eco-certified ibis Cancun Centro. For a fee, parking is available.

This 3-star Cancun hotel is smoke free.

  • 1 building
  • 190 guestrooms or units
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Ibis Cancun Centro offers 190 accommodations with hair dryers and blackout drapes/curtains. 22-inch plasma televisions come with satellite channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (MXN 120 per stay)
  • Covered valet parking on site (MXN 120 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MXN 279 for adults and MXN 140 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (71 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (24 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 22-inch plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per pet, per night, plus a deposit of MXN 1000 per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 13 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 279 for adults and MXN 140 for children
  • Covered self parking fee: MXN 120 per stay
  • Covered valet parking fee: MXN 120 per stay
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

We should mention

  • Up to 13 children stay free in the same room as the parent or guardian when using exisiting bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Centro
Centro Cancun
Ibis Cancun Centro
Ibis Centro Hotel Cancun
ibis Cancun Centro Hotel
Ibis Cancun Centro Hotel Cancun
ibis Cancun Centro Hotel
ibis Cancun Centro Cancun
ibis Cancun Centro Hotel Cancun

ibis Cancun Centro Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 643 out of 1280 reviews
Rating 8 - Good. 334 out of 1280 reviews
Rating 6 - Okay. 138 out of 1280 reviews
Rating 4 - Poor. 75 out of 1280 reviews
Rating 2 - Terrible. 90 out of 1280 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Janette

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible for more than 1 person is a small cave not a good place unless you are by yourself no table or chair barely a bed and shelf no space not even for luggage
Stayed 1 night in Jun 2025

10/10 Excellent

Igor, Sarasota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 9 nights in May 2025

8/10 Good

Mhd louay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a nice hotel but very far away from the city or the beach it's somehow near to the airport, so you should have a car , the service is good 😊
Stayed 1 night in May 2025

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente y conveniente
Stayed 1 night in Mar 2025

2/10 Terrible

Reyna

Travelled with family
Super tiny rooms not even fit the baggage in the floor, or waking around! Really bad experience
Stayed 1 night in May 2025

10/10 Excellent

Juan, San Francisco

Travelled with family
Liked: Cleanliness, staff & service
It’s centrically located in centro Cancun. There’s a Walmart next door which’s very convenient. Rooms are clean and recently renovated. There’s no fridge in the room and for me was a little inconvenient since I had no way to store my insulin injections. There’s no iron in the room either. Other than that the staff was very professional and attentive.
Stayed 2 nights in May 2025

8/10 Good

Carl, Montreal

Stayed 1 night in May 2025

10/10 Excellent

Alfredo, tooele

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente
Stayed 2 nights in Apr 2025

10/10 Excellent

HECTOR

Stayed 1 night in Apr 2025

10/10 Excellent

Michael, houma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2025

2/10 Terrible

Elys

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room didn’t have air conditioning. Great staff, horrible hotel
Stayed 1 night in Mar 2025

8/10 Good

David

Business traveller
Liked: Staff & service, property conditions & facilities

convenient for central Cancun

Breakfast was good, staff are excellent. Room on the small side, no frills. There is a wal-mart food store next door which is pretty useful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, but the door to the hallway was to thin so I could hear everyone coming in and out of the elevator. But other than that it was a wonderful stay
Stayed 2 nights in Apr 2025

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the airport and major mall and food. Easy going hotel -very simple
Stayed 2 nights in Apr 2025

8/10 Good

Himal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Lazaro, Miami

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent property and customer service
Stayed 2 nights in Apr 2025

10/10 Excellent

Siva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is pretty descent, only thing I didn’t like it the access card issue to enter the room, in 3 days I faced access issue at least 3 times.
Stayed 3 nights in Apr 2025

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, comfy bed. Able to walk across the street to the mall. Small grocery at the bottom of hotel and ice cream shop.
Stayed 1 night in Apr 2025

6/10 Okay

Maria

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is ok for work and the price but wouldn’t stay here for traveling
Stayed 8 nights in Apr 2025

10/10 Excellent

Anderson

Stayed 4 nights in Apr 2025

4/10 Poor

SOFIA

I have stayed in a few Ibis here in Mexico and Colombia. They all excel in cleaning, here it is the exception. Upon my notification to front desk about Used Condom found from previous guest under bed, there was No Cleaning Lady arriving nor Apologies or Solutions from Young Staff. Staff from Breakfast were lovely and food was good, however there is certainly something Weird and Untold happening with Cleaning Staff.
Stayed 3 nights in Apr 2025

10/10 Excellent

Paul Scott, Florence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean. The bathrooms were also clean and in excellent condition. Shower had plenty of hot water and were in like new condition. Breakfast was great. Staff was friendly and helpful. There is a mini Walmart store downstairs that is attached to the hotel and a mall across the street with plenty of places to eat so you don't need to spend extra money hailing taxi's. Everything you need is in super close walking distance from the hotel. I will never stay anywhere else when im in Cancun. You will not be disappointed. Ibis has it all!
Stayed 11 nights in Mar 2025

10/10 Excellent

Nishat

Stayed 5 nights in Apr 2025

10/10 Excellent

Tejaswi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Uebony

Stayed 5 nights in Apr 2025