Hotel Riu Caribe - All Inclusive

3.5 star property
3.5-star beachfront property near Langosta Beach

Choose dates to view prices

Photo gallery for Hotel Riu Caribe - All Inclusive

Aerial view
Minibar, in-room safe, blackout drapes, iron/ironing board
4 outdoor pools, pool umbrellas, sun loungers
Reception
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Blvd. Kukulcan, Km 5.5, Lote 6-C, Zona Hotelera, Cancun, QROO, 77500
  • Place, Langosta Beach
    ‪6 min walk‬
  • Place, Tortuga Beach
    ‪11 min walk‬
  • Place, Playa Tortugas
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

Double Room, Ocean View (U)

7.8 out of 10
Good
(285 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room Standard

  • 35 sq m
  • Sleeps 4

Double Room Standard with Partial Sea View

  • 35 sq m
  • Sleeps 4

Double Suite Junior with Sea View

  • 37 sq m
  • Sleeps 2

Double Room

  • 35 sq m
  • Sleeps 4

Double Room with Sea View

  • 35 sq m
  • Sleeps 4

Double Suite Junior with Sea View

  • 37 sq m
  • Sleeps 2

Double Room (M)

8.8 out of 10
Excellent
(15 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Sea View (M)

8.8 out of 10
Excellent
(6 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Ocean View (E)

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 Double Bed

Double Room, Partial Sea View (L)

8.8 out of 10
Excellent
(5 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (L)

7.6 out of 10
Good
(4 reviews)
  • 32 sq m
  • Sleeps 4

Double Room, Ocean View (B2C-US)

  • 35 sq m
  • Sleeps 4
  • 1 Double Bed

Standard Room, Ocean View (C)

8.8 out of 10
Excellent
(16 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room (C)

8.4 out of 10
Very good
(38 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Room, Ocean View (B2C-CA)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room (B2C-CA)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room (Riu Party (M))

  • 32 sq m
  • Sleeps 2
  • 2 Double Beds

Double Room, Oceanfront (M)

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (M)

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room (Riu Party (U))

8.0 out of 10
Very good
(3 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Oceanfront (U)

9.6 out of 10
Exceptional
(15 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (U)

9.4 out of 10
Exceptional
(13 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Double Room (Swim-Up - Adults Only, U)

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

Double Room, Oceanfront (B2C-US)

  • Sleeps 4
  • 1 King Bed

Double Room (Riu Party, B2C-US)

  • Sleeps 2
  • 1 King Bed

Double Room (Swim-Up - Adults Only, B2C-US)

  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (B2C-CA)

  • Sleeps 4
  • 1 King Bed

Junior Suite, Oceanfront (B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (B2C-US)

  • Sleeps 2
  • 1 King Bed

Double Room (Riu Party, L)

  • 32 sq m
  • Sleeps 2
  • 2 Double Beds

Standard Double Room, Oceanfront (L)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (L)

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room (RIU Party | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Double Room, 2 Bedrooms, Ocean View (U)

9.0 out of 10
Wonderful
(2 reviews)
  • 33 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Oceanfront (U)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Double Room, Connecting Rooms (C)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Double Room (RIU Party | C)

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Oceanfront (C)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Oceanfront (C)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (C)

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Oceanfront (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, 2 Bedrooms, Oceanfront (B2C-US)

  • Sleeps 4
  • 1 King Bed

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms, Partial Ocean View (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms, Oceanfront (L)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room ( Kid Free | C)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room (Swim-Up - Adults Only, E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room (Riu Party, E)

  • Sleeps 2
  • 2 Double Beds

Standard Double Room, Oceanfront (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Connecting Rooms, Partial Ocean View (E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms, Oceanfront (E)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room Luxury with View

  • 32 sq m
  • Sleeps 2

Double Room with Sea View

  • 33 sq m
  • Sleeps 2

Suite Junior with Sea View

  • 37 sq m
  • Sleeps 2

Double Room Standard with Sea View

  • 33 sq m
  • Sleeps 4

Suite Junior with Sea View

  • 37 sq m
  • Sleeps 4

Double Room Standard

  • 32 sq m
  • Sleeps 4

Double Room Standard with Sea View

  • 32 sq m
  • Sleeps 4

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About the area

Cancun

On the beach.Within a 10-minute walk of this Zona Hotelera property, you'll find Langosta Beach and Tortuga Beach. Also, Nichupté Lagoon is within half a mile (1 km) and Escénica Tower is within 2 miles (3 km).

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.2 km
  • Langosta Beach - 6 min walk - 0.6 km
  • Tortuga Beach - 11 min walk - 1.0 km
  • Escénica Tower - 19 min walk - 1.6 km
  • Playa Tortugas - 3 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪Las Olas - ‬4 min walk
  • ‪Breakfast - ‬1 min walk
  • ‪Lobby Bar - ‬6 min walk
  • ‪Swim-up Bar - ‬1 min walk
  • ‪The White Box Gastrobar - ‬14 min walk

About this property

Hotel Riu Caribe - All Inclusive

3.5-star beachfront property near Langosta Beach
Hotel Riu Caribe - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hotel Riu Caribe - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary children's club, a children's pool, and a health club. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 506 guestrooms or units
  • 10 levels
  • 5 dining venues
  • 2 swim-up bars
  • 8 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
Hotel Riu Caribe - All Inclusive offers 506 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include facials, body treatments, and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 swim-up bars
  • 5 restaurants
  • 8 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Personal motorized watercraft
  • Sailing
  • Shopping
  • Snorkeling
  • TV in common areas
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Caribe - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Caribe
All Inclusive Riu Caribe
Caribe All Inclusive
Caribe Riu
Riu Caribe
Riu Caribe All Inclusive
Riu Caribe All Inclusive Cancun
Riu Caribe Cancun
Gran Caribe Real Cancun
Grand Caribe Cancun
Grand Caribe Real Cancun
Riu Caribe Cancun Mexico
Riu Caribe Mexico
Riu Caribe Resort Cancun
Riu Caribe All Inclusive All-inclusive property Cancun
Riu Caribe All Inclusive All-inclusive property

Frequently asked questions

How close is Hotel Riu Caribe - All Inclusive to the airport?

Hotel Riu Caribe - All Inclusive is 14.3 mi (25-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Hotel Riu Caribe - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Caribe - All Inclusive.

How close is Hotel Riu Caribe - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Caribe - All Inclusive offer free breakfast?

Hotel Riu Caribe - All Inclusive offers free buffet breakfast every day from 7 AM to 11:30 AM.

Is there a casino at Hotel Riu Caribe - All Inclusive?

No, there is no casino at this property, but PlayCity Casino (6-min drive) and Royal Yak Casino and Sports Book (7-min drive) are nearby.

What time is check-in at Hotel Riu Caribe - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Hotel Riu Caribe - All Inclusive?

This property offers free self parking.

Does Hotel Riu Caribe - All Inclusive have a pool?

Hotel Riu Caribe - All Inclusive features 4 outdoor pools and a children's pool.

Does Hotel Riu Caribe - All Inclusive have a restaurant?

Yes, there are 5 restaurants on site.

Does Hotel Riu Caribe - All Inclusive have a spa?

This property has a spa, which features facials, body treatments, and massages.

How close is Hotel Riu Caribe - All Inclusive to downtown Cancun?

Hotel Riu Caribe - All Inclusive is 3.1 mi away from Avenida Kukulkan.

Hotel Riu Caribe - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1243 out of 1844 reviews
Rating 8 - Good. 341 out of 1844 reviews
Rating 6 - Okay. 147 out of 1844 reviews
Rating 4 - Poor. 47 out of 1844 reviews
Rating 2 - Terrible. 66 out of 1844 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

TONYA, terre haute

Stayed 7 nights in Feb 2026

8/10 Good

Robert

Stayed 4 nights in Jan 2026

10/10 Excellent

CLIFFORD

Stayed 7 nights in Dec 2025

10/10 Excellent

Abu Jayed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, restaurants, service and staff. 10/10 would book again
Stayed 5 nights in Dec 2025

6/10 Okay

Patricia

Liked: Cleanliness, property conditions & facilities
It was fine .
Stayed 3 nights in Nov 2025

2/10 Terrible

Jelina

Stayed 8 nights in Dec 2025

8/10 Good

Tracy

Liked: Cleanliness, amenities, property conditions & facilities
Room is clean, service good, food is good ,thank you for a good time
Stayed 4 nights in Dec 2025

10/10 Excellent

Irma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast area had enough food . Place was at full capacity and maybe they needed more people working because the wait was very long to get eggs . The restaurant by the pool also needed more people because every time you had to get food you had to wait for at least 30 minutes. The place is beautiful they just need to get more people to help especially when they know it’s at full capacity. Also the wait for the restaurants at night was really long . Again I think it’s because they didn’t have enough people working .
Stayed 5 nights in Dec 2025

10/10 Excellent

Suman

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Riu Caribe exceeded our expectations. The rooms, the staff, the food, the entertainment and the overall environment was absolutely apot on. The place had a great vibe, didn't feel like living. We will be back again soon.
Stayed 6 nights in Dec 2025

10/10 Excellent

JESSICA, ARLINGTON

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel. Our stay was short, but everything was great. Check in was super easy, we were upgraded to an ocean view room. Staff was amazing and the resort was always clean. I'll def be looking at staying at the RIU on my next vacation.
Stayed 2 nights in Dec 2025

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities
My room was good.My daughter paid for a double bed room and got a single bed room for 3 people. Had to keep on them to change it. They accused my nieces of switching wrist bands. One is 22 and one is 17.That is impossible to do because to get them off, you have to cut them off. The food was not good. Security took my babies spiderman bookbag with his spiderman towel in it while we were in the pool. Reason? Just because. (Annoying) They make it hard to relax. Will not go here again. They have NO ROOM SERVICE.
Stayed 4 nights in Dec 2025

8/10 Good

Bradford

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The wait staff & entertainment staff was excellent at the hotel. Our family (3 kids 18+) had a fantastic time at the silent disco, evening shows, and the RIU parties. Although we were not informed that the white party was canceled due to Christmas Eve. What was most disappointing was the raw human sewage in the ocean and on the beach in front of the hotel. Although the beach is public, human poop was NOT cleaned up. It was absolutely disgusting swimming in the ocean and having huge pieces of poop floating by your face. This is not sanitary. When I approached reception, they were very rude and condescending. They told me that I wasn't aware of how it worked around here--sewage travels from the lagoon on the other side into the ocean (of course I don't know how it works, I'm from another country). And, the staff told me it was completely normal for poop to be in the water and there was nothing wrong with it. I have traveled to many locations and I have never experienced raw sewage where I lay and swim. I'm not oblivious to the fact that our oceans are polluted however, I have never walked a beach with so many pieces of poop on the ground. On last day, my daughter stepped in poop. When I asked reception about picking it up daily, they said, "It's public, so who do you think is going to do it?" a rude response. I said, the hotel promotes the pools and ocean. They have chairs, entertainment, water sports, etc. I'm confused-is the hotel promoting the ocean front? Clean it up!
Stayed 7 nights in Dec 2025

8/10 Good

TIMOTHY BRIAN, Peachtree City

Liked: Cleanliness, amenities, property conditions & facilities
Staff always smiling- made you feel welcome
Stayed 4 nights in Dec 2025

8/10 Good

Dino Thyvelickakathu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good food and great party
Stayed 7 nights in Dec 2025

6/10 Okay

Evelyn

Travelled with family
Liked: Cleanliness
Food is not good . Very disappointed!
Stayed 5 nights in Dec 2025

2/10 Terrible

Silvana

Stayed 4 nights in Dec 2025

10/10 Excellent

Anney

Stayed 8 nights in Dec 2025

10/10 Excellent

Wendi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here over 10 times and it is my favorite resort in all of Cancun !
Stayed 6 nights in Dec 2025

10/10 Excellent

Artem

Stayed 10 nights in Dec 2025

10/10 Excellent

jian zhong

Stayed 5 nights in Dec 2025

8/10 Good

André

Stayed 6 nights in Dec 2025

8/10 Good

Kimberly, Schenectady

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff was amazing. The food was mediocre. I was a little surprised the quality of food was not what I expected. We stayed at Riu las Americana's a couple years ago and the food was much better. I think we’d stick with the adult only for our next stay.
Stayed 7 nights in Dec 2025

10/10 Excellent

Jill

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable
Stayed 4 nights in Dec 2025

10/10 Excellent

Julie Sensat

Travelled with family
Liked: Cleanliness, property conditions & facilities
This was the perfect vacation! The service was excellent and we loved this resort! We enjoyed the activities such as aqua exercise classes, silent disco, and mariachi live performance. The room was clean, the pools and beach were great, and we enjoyed the food. We would definitely come back!
Stayed 5 nights in Dec 2025

10/10 Excellent

JUNFENG

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel ,too many food choices, beautiful beach ,very clean hotel, good services all the time.
Stayed 6 nights in Dec 2025