Ratings based on 821 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 1, 2024 on Expedia
There were many scenic, comfortable areas to relax in.
Excellent beach and pool areas.
Always available loungers and free cabanas.
The food was good but too Mexican for my stomach.
The bar lacked variety in alcohol brands. Very basic.
Staff was excellent, worked hard to keep the place clean and provide good services.
The activities were great because of the way the staff treated and engaged the guests.
Shout out to April and Leo.
Comment from Hotel Management
Feb. 2, 2024 by Guest Service Center Management, Hotel Management
Dear Cosimo,Thank you for your review.We are thrilled to hear that you found many scenic and comfortable areas to relax in and enjoyed our beach and pool areas. It is also great to know that our loungers and cabanas met your expectations for comfort and availability. Our team, particularly April and Leo, appreciate your shout out for their efforts in providing engaging activities and excellent service. We regret to hear that our gastronomic experiences did not fully meet your palate and that the variety at the bar did not satisfy your preferences. We take pride in our service culture and are always looking for ways to enhance our guests' room experience and overall stay.We hope to welcome you back. Best wishes,Guest Service Center Management
by A traveller from Leonard
Posted Feb. 1, 2024 on Expedia
Comment from Hotel Management
Feb. 2, 2024 by Guest service center management, Hotel Management
Estimada Marian, Gracias por calificarnos de forma tan positiva. Esperamos contar con su visita en un futuro cercano para que vuelva a vivir la maravillosa experiencia de alojamiento una vez más en nuestro maravilloso hotel. Saludos cordialesGuest service center management
by A traveller
Posted Jan. 31, 2024 on Expedia
This is my 5th time here. I can’t get enough of this place. It is so clean. The staff is over the top amazing! Adrain at the Mole cafe is the absolute best. The concierge is so wonderfully accommodating and will help with whatever your heart desires. I look forward to my trip every year to see the staff that has become my friends.
Comment from Hotel Management
Feb. 1, 2024 by Guest Service Center Management, Hotel Management
Dear Jennifer,Many thanks for this high rating.We are thrilled to hear that the impeccable cleanliness of our resort met your expectations and that our team, especially Adrain from the Mole cafe, provided you with the exceptional service culture we pride ourselves on. Our dedicated concierge team is always eager to go above and beyond to ensure your room experience is nothing short of perfect. It warms our hearts to know that you consider our colleagues as friends and that our efforts to create memorable gastronomic experiences have contributed to your eagerness to return each year.Wishing you all the best and looking forward to your next visit,Guest Service Center Management
by A traveller
Posted Jan. 29, 2024
My boyfriend and I stayed here from Jan 21-27th and absolutely loved it! Enrique was such an outstanding bartender at the swim up bar. He was always smiling and very friendly. Alfonso was in contact with us everyday letting us know what activities were going on and what kind of food would be served at the buffet for dinner. We enjoyed the food at the Fish House restaurant; especially breakfast. The housekeeping staff was awesome! They were very efficient and kind. Every worker greeted us as they walked by. Just an overall amazing staff at Melia Cozumel! We will definitely be back next year !
Comment from Hotel Management
Jan. 30, 2024 by Guest Service Center Management, Hotel Management
Dear Jessica,Many thanks for this high rating.We are thrilled to hear that Enrique's vibrant spirit at the swim-up bar added joy to your stay, and that Alfonso kept you well-informed of our daily energy for life activities and gastronomic experiences. It is wonderful to know that the Fish House restaurant delighted you, especially with breakfast offerings. Our housekeeping team takes great pride in creating a clean and welcoming room experience, and we are glad that their dedication shone through during your visit. Acknowledging the warmth and friendliness of our entire staff is truly appreciated, as fostering a service culture that ensures guest satisfaction is paramount to us.We hope to see you again on a future visit.Kind regards,Guest Service Center Management
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Guest Service Center Management., Hotel Management
Dear Mark,Thank you for sharing your experience with us.We regret to know your stay was not ideal ant that the service and attention provided did not surpass your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to visit us again so we can show you the changes we are constantly making.Best regards.
by A traveller
Posted Jan. 27, 2024 on Expedia
Had a couple of issues with the room, the TV turned on itself during the night out of a sudden. Water was pouring brown in the sink and shower from time to time.
Comment from Hotel Management
Jan. 29, 2024 by Guest Service Center Management, Hotel Management
Dear Victor Manuel Mendoza,Thank you for taking the time to share your feedback.We are delighted to hear that you appreciated the cleanliness of our hotel, as maintaining a pristine environment is central to our service culture. It's also gratifying to know that you found our overall service to your satisfaction. However, we regret to hear about the unexpected issues you encountered with the room amenities. While the occurrence of electronics turning on or water discoloration is not common and not mentioned in our usual guest experiences, we take your input seriously and will look into these matters promptly to ensure our room experience remains exceptional. Rest assured, our team is dedicated to providing a comfortable and enjoyable stay for all our guests.It would be a pleasure to welcome you again. Best regards,Guest Service Center Management
by A traveller
Posted Jan. 23, 2024 on Expedia
Liked the beach relaxing areas.
Comment from Hotel Management
Jan. 24, 2024 by Guest Service Center Management, Hotel Management
Dear Stéphanie,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed the beach relaxing areas, reflecting the serenity of our oceanfront location. It is gratifying to know that our efforts to maintain cleanliness and overall hotel condition met with your approval. Your commendation of our service is particularly appreciated, as our team strives to deliver a 100% satisfaction rate. We are pleased that our room amenities contributed positively to your stay.We note your ratings and are continually working to enhance every aspect of our guest experience.We look forward to welcoming you again soon.Best wishes,Guest Service Center Management
by A traveller
Posted Jan. 23, 2024 on Expedia
Comment from Hotel Management
Jan. 24, 2024 by Guest Service Center Management, Hotel Management
Dear Guest,We are delighted to receive your positive rating of our hotel! Your feedback means a lot to us, and we are thrilled to hear that you enjoyed your stay. Our team works hard to ensure that our guests have a memorable experience, and your kind words serve as great encouragement. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit.Best regards,
by A traveller
Posted Jan. 23, 2024 on Expedia
The staff were very friendly. The food was great and the beach and view were amazing!
Comment from Hotel Management
Jan. 23, 2024 by Guest Service Center Management, Hotel Management
Dear Allan,Thank you for your kind review of your recent stay at our hotel.We are delighted to hear how much you appreciated the friendliness of our staff and the culinary delights our international cuisine offers. It is wonderful that the pristine beach and stunning views contributed positively to your stay. Our team strives to maintain the highest standards of cleanliness and overall hotel condition, so your recognition of these aspects is truly rewarding.We look forward to seeing you again.Kind regards,Guest Service Center Management
by A traveller
Posted Jan. 22, 2024 on Expedia
Clean
Comment from Hotel Management
Jan. 23, 2024 by Guest Service Center Management, Hotel Management
Cher Monsieur Raul,Merci pour cet avis positif sur votre séjour.Nous sommes ravis d'apprendre que la propreté de notre établissement et les équipements de nos chambres ont répondu à vos attentes. Cela reflète notre engagement à offrir un cadre confortable et impeccable à nos hôtes.Au plaisir de vous recevoir à nouveau,Guest Service Center Management
