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Dream Downtown, by Hyatt

4.5 star property
4.5-star luxury hotel near Chelsea Market

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Photo gallery for Dream Downtown, by Hyatt

Lobby
Creator video
Bar (on property)
Minibar, in-room safe, desk, laptop workspace
Room, 1 King Bed (Silver)

Popular amenities

  • Pool
  • Parking available
  • Bar
  • Free WiFi
  • Pet-friendly

Explore the area

Map
355 W 16th St, New York, NY, 10011
  • The High Line Park
    ‪3 min walk‬
  • Empire State Building
    ‪4 min drive‬
  • Times Square
    ‪4 min drive‬
  • New York, NY (LGA-LaGuardia)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed (Bronze)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Bronze)

7.6 out of 10
Good
(18 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool Access (Gold)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Pool Access (Gold)

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

King Guest House

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Silver)

Room, 2 Double Beds (Silver)

Room, 2 Double Beds (Silver)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Silver)

Room, 1 King Bed (Silver)

Room, 1 King Bed (Silver)

7.4 out of 10
Good
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Gold)

Room, 2 Double Beds (Gold)

Room, 2 Double Beds (Gold)

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (Platinum)

Suite (Platinum)

Suite (Platinum)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Platinum)

Room, 1 King Bed (Platinum)

Room, 1 King Bed (Platinum)

  • 46.0 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Bronze)

Room, 1 King Bed, Balcony (Bronze)

Room, 1 King Bed, Balcony (Bronze)

8.2 out of 10
Very good
(11 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Bronze)

Room, 2 Double Beds (Bronze)

Room, 2 Double Beds (Bronze)

7.4 out of 10
Good
(8 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Pool View (Silver)

Room, 1 King Bed, Pool View (Silver)

Room, 1 King Bed, Pool View (Silver)

8.6 out of 10
Excellent
(4 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Pool View (Roll-In Shower, Silver)

Designer toiletries, hair dryer, bathrobes, towels

Room, 1 King Bed, Accessible, Pool View (Roll-In Shower, Silver)

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed ( WITH POOL ACCESS (Platinum))

Suite, 1 King Bed ( WITH POOL ACCESS (Platinum))

Suite, 1 King Bed ( WITH POOL ACCESS (Platinum))

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (ROLL IN SHOWER, POOL ACCESS (GOLD))

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (ROLL IN SHOWER, POOL ACCESS (GOLD))

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Bronze)

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed (Bronze)

7.8 out of 10
Good
(18 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Gold)

Room, 1 King Bed (Gold)

Room, 1 King Bed (Gold)

8.6 out of 10
Excellent
(4 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 3 Bedrooms, Terrace (South Tower)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About the area

New York

City center stay.A stay at this Manhattan hotel places you steps from Chelsea Market and within a 5-minute walk of The High Line Park. Union Square Park and Empire State Building are also within 2 miles (3 km).

What's nearby

  • Chelsea Market - 2 min walk - 0.2 km
  • The High Line Park - 3 min walk - 0.3 km
  • Madison Square Garden - 17 min walk - 1.5 km
  • Empire State Building - 4 min drive - 2.2 km
  • Times Square - 4 min drive - 2.5 km

Getting around

  • 8 Av. Station (W 14th St.) - 2 min walk
  • New York 14th St. Station - 11 min walk
  • LaGuardia Airport (LGA) - 30 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Buddakan - ‬1 min walk
  • ‪Los Tacos No. 1 - ‬2 min walk
  • ‪TAO Downtown Restaurant - ‬1 min walk
  • ‪Lobster Place - ‬2 min walk

About this property

Dream Downtown, by Hyatt

4.5-star luxury hotel near Chelsea Market
Dream Downtown, by Hyatt offers its guests a seasonal outdoor pool, a 24-hour fitness center, and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A nightclub, a rooftop terrace, and multilingual staff are also featured at the luxury Dream Downtown, by Hyatt. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

  • 314 guestrooms or units
  • 12 levels
  • 2 buildings
  • Meeting rooms
  • Built in 2011
  • Nightclub
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Dream Downtown, by Hyatt offers 314 accommodations with minibars and safes. LED televisions come with cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

Chinese (Mandarin), English, French, Italian, Korean, Portuguese, Russian, Spanish

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (USD 100 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Nightclub
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 12 to May 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 99 per accommodation, per stay
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 57.38 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 100 per night
  • Pet fee: USD 99 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. 
    Cashless payment methods are available for all transactions.

The pool is located in a private club operated by a third-party. Guests have access to the pool from 8:30-10:30 AM and 6-8 PM. From 11 AM-6 PM, the pool is available only to adults aged 21 and older and requires wristbands (surcharge) to access.

We should mention

  • The seasonal pool will open May 19 and close September 13.
  • Pool access available from 8:30 AM to 10:30 AM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Downtown Dream
Dream Downtown
Dream Downtown Hotel
Dream Downtown Hotel New York
Dream Downtown New York
Dream Downtown Hotel New York City

Dream Downtown, by Hyatt Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 739 out of 1507 reviews
Rating 8 - Good. 283 out of 1507 reviews
Rating 6 - Okay. 204 out of 1507 reviews
Rating 4 - Poor. 146 out of 1507 reviews
Rating 2 - Terrible. 135 out of 1507 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

MATTHEW

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to 14th and 8th Ave NYC subway station great room and view staff good. check-in 20 minutes late but we were able to store our bags safely for several hours prior to check-in
Stayed 1 night in Jul 2025

10/10 Excellent

Anurag, Warren

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in May 2025

10/10 Excellent

KADERRAH

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my
Stayed 1 night in Jun 2025

6/10 Okay

Karen, Richboro

Travelled with partner
Liked: Cleanliness
The room was extremely small. The hallways are not marked with room numbers.
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2025

10/10 Excellent

Baine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in and check out were flawless. Very professional great staff
Stayed 2 nights in Apr 2025

6/10 Okay

Madhura

Travelled with family
Liked: Cleanliness, staff & service
It was a okay stay. Rooms need upgrades. Beds need to be comfortable and bathroom features need upgrades.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sharon, Canton

Stayed 1 night in Apr 2025

10/10 Excellent

Randall, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent staff. Decent rooms.
Stayed 5 nights in Apr 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

nina

Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was very nice. However, some things forgotten that were requested from front desk. Also it’s been weeks from my stay and I still have not received my detailed folio which I have requested numerous times.
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort

Don't do it Ladies

Ladies....the lighting is horrible! Even in the bathroom. The lighting throughout the room is so bad. Took us 10 minutes every night to figure out how to turn them off. Sometimes they would go off when on the toilet! At the brightest, not great for make up. Bad set up all around. NO WHERE to put clothes, except one small dresser. I moved overpriced snacks so I could use the shelf for my things, then had to talk to the mngr to not charge me for all the snacks moved off the sensored shelf! NO WHERE is there a note about this, the mini mini fridge is full of alcohol, again no where to put leftovers or your own midnight snack. Felt like we were living in a cave for 5 days.
Stayed 4 nights in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful
Stayed 4 nights in Apr 2025

8/10 Good

Karmen

Stayed 1 night in Apr 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large lobby, friendly staff, safe.
Stayed 2 nights in Apr 2025

8/10 Good

tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

To many issues for the cost

With cost of room they should offer free breakfast. There was a refrigerator in room but was FILLED of their stuff to sell. Had to keep removing their stuff to put our drinks and leftovers in frig. Only enough towels for one day and they didnt clean room on Easter. One tiny garabage can in room. Insane!! Glass wall in bathroom light up entire room when your trying to sleep. Loud booming base could b heard from roof top bar!!
Stayed 3 nights in Apr 2025

8/10 Good

RAFAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service. Rooms need an update. We stayed in a double room.
Stayed 3 nights in Apr 2025

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked the location. Stuff was helpful! Fun vibe!!
Stayed 1 night in Apr 2025

4/10 Poor

jeffrey

Liked: Cleanliness, property conditions & facilities

Try another place !

The place was fine although had to wait an additional hour to check in. ( 4:15 room ready) and not the one I booked . Also I was charged for three items from the mini bar I never used . Also, it took forever just to get coffee in the morning . I am having a difficult time recommending this hotel .
Stayed 2 nights in Apr 2025

6/10 Okay

Avish

Stayed 1 night in Apr 2025

4/10 Poor

Una

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Don’t stay if you want to sleep at night!!!

Bed was very hard and uncomfortable to sleep on. Light switch panel at head of bed was illuminated 24/7 disturbing already poor sleep. Club in hotel played loud music 11 pm to 4 am resulting booming bass sounds making sleep difficult. Will not stay there again.
Stayed 2 nights in Apr 2025

8/10 Good

Garrett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times and typically love it. Stayed on 10th floor and night club rooftop music on 12th floor kept us up all night (til 4am). They offered earplugs, but just not enough to be quiet. Great hotel in every way outside of this.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

👍

Great location
Stayed 2 nights in Apr 2025

10/10 Excellent

Chuma

Stayed 1 night in Feb 2025

10/10 Excellent

Filip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Apr 2025