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Hotel Riu Palace Mexico - All Inclusive

4.0 star property
4-star beachfront property near Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for Hotel Riu Palace Mexico - All Inclusive

On the beach, white sand, sun loungers, beach towels
Property grounds
Free daily buffet breakfast
Property amenity
Boating

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪10 min walk‬

Room options

View all photos for Suite Deluxe

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Deluxe

  • 47 sq m
  • Sleeps 3
  • Free WiFi

View all photos for Suite Junior

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Suite Junior with Garden View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior with Garden View

  • Garden view
  • 39 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Suite Junior

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior

  • 39 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Room Superior

Minibar, in-room safe, blackout drapes, iron/ironing board

Room Superior

  • 39 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Suite Deluxe

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Deluxe

  • 47 sq m
  • Sleeps 3
  • Free WiFi

Junior Suite (M)

8.8 out of 10
Excellent
(8 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (L)

  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (E)

  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (B2C)

  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Junior Suite (Superior, B2C-US)

  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Suite (B2C-US)

  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Jetted Tub (B2C)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (B2C-CA)

  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Junior Suite (Superior | B2C-CA)

  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Suite (B2C-CA)

  • 47 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Suite, Jetted Tub (B2C-CA)

  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Junior Suite (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Junior Suite, Garden View (U)

  • Sleeps 3
  • 3 King Beds
  • Free WiFi

Junior Suite, Garden View (Elite Club, U)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Elite Club, Swim-Up, U)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Garden View (Elite Club, U)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Swim-Up, U)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Adults Only, U)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (C)

  • Sleeps 3
  • 3 King Beds
  • Free WiFi

Junior Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Elite Club, Swim-Up, C)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Swim-Up, C)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Adults Only, C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (B2C-US)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite, Garden View (B2C-US | Elite Club)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Elite Club | Swim Up | B2C-US)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Garden View (B2C-US | Elite Club)

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Suite (Swim Up | B2C-US)

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Junior Suite, Garden View (B2C-CA | Elite Club)

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Junior Suite (Elite Club | Swim Up | B2C-CA)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Garden View (Elite Club | B2C-CA)

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Suite (Swim Up | B2C-CA)

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Junior Suite, Garden View (E)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite, Garden View (Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Swimp up, Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Garden View (Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Swimp up, Elite Club, +18yrs| E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Garden View (L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Private Pool (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Suite, Garden View (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Suite, Private Pool (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (M)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite, Garden View (Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Garden View (Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Swim up, Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Swim up, Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (+18 yrs, E)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (18 yrs, L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (+18yrs, M)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (B2C-CA)

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Junior Suite (U)

8.6 out of 10
Excellent
(89 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

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About the area

Playa del Carmen

Beachfront retreat .Your stay at this Playacar property places you within 2 miles (3 km) of Playa del Carmen Main Beach and Quinta Avenida. Piste Cyclable sur Paseo Xaman-Ha and Playacar Beach are also within half a mile (1 km).

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 2 min walk - 0.2 km
  • Playacar Beach - 8 min walk - 0.7 km
  • Playacar Golf Club - 10 min walk - 0.8 km
  • Mayan Ruins of Playacar - 14 min walk - 1.2 km
  • Quinta Avenida - 5 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

Restaurants

  • ‪rosa roja - ‬2 min walk
  • ‪Viva Wyndham Maya - ‬6 min walk
  • ‪Turquesa - ‬8 min walk
  • ‪Occidental Allegro - ‬8 min walk
  • ‪pepe’s food tequila - ‬18 min walk

About this property

Hotel Riu Palace Mexico - All Inclusive

4-star beachfront property near Playa del Carmen Main Beach
Hotel Riu Palace Mexico - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Mexico - All Inclusive offers its guests 5 outdoor swimming pools and a health club. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Spa services, multilingual staff, and gift shops/newsstands are also featured at Hotel Riu Palace Mexico - All Inclusive. Free self parking is available. A complete renovation of Hotel Riu Palace Mexico - All Inclusive was completed in May 2026.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 1 building
  • 434 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Mexico - All Inclusive offers 434 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

Renova has massage/treatment rooms. Services include massages. The spa is open daily.

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  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, 1,001 reviews
The price is CA $305
CA $365 total
includes taxes & fees
May 31 - Jun 1
Hotel Riu Playacar - All Inclusive

Property amenities

Family friendly

  • 5 outdoor pools
  • Laundry facilities
  • Living room
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 5 outdoor pools
  • Bicycles
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorized watercraft
  • Sailing
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Renovations and closures

The property will be renovating from May 4 2026 to September 19 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Hot tub
  • Tennis courts
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Mexico - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace

Riu Palace All Inclusive

Riu Palace Mexico

Riu Palace Mexico All Inclusive

Riu Palace Mexico All Inclusive Playa del Carmen

Riu Mexico

Riu Palace Mexico Hotel

Riu Palace Mexico Playa Del Carmen

Riu Palace Playa Del Carmen

Riu Playa Del Carmen

Rui Palace Mexico

Mexico Palace Riu

Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen

Riu Mexico Inclusive inclusiv

Frequently asked questions

How close is Hotel Riu Palace Mexico - All Inclusive to the airport?

Hotel Riu Palace Mexico - All Inclusive is 20 mi (255-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Hotel Riu Palace Mexico - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Palace Mexico - All Inclusive.

How close is Hotel Riu Palace Mexico - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Palace Mexico - All Inclusive offer free breakfast?

Hotel Riu Palace Mexico - All Inclusive offers free buffet breakfast every day from 7 AM to 10:30 AM.

Is there a casino at Hotel Riu Palace Mexico - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (6-min drive) is nearby.

What time is check-in at Hotel Riu Palace Mexico - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Hotel Riu Palace Mexico - All Inclusive?

This property offers free self parking.

Does Hotel Riu Palace Mexico - All Inclusive have a pool?

Hotel Riu Palace Mexico - All Inclusive features 5 outdoor pools. The property will be renovating one of the pools from May 4 2026 to September 19 2026 (completion date subject to change).

Does Hotel Riu Palace Mexico - All Inclusive have a restaurant?

Yes, there are 9 restaurants on site. The property will be renovating one of the dining venues from May 4 2026 to September 19 2026 (completion date subject to change).

Does Hotel Riu Palace Mexico - All Inclusive have a spa?

Pamper yourself with a day at Renova, where you can enjoy massages.

How close is Hotel Riu Palace Mexico - All Inclusive to downtown Playa del Carmen?

Hotel Riu Palace Mexico - All Inclusive is 2 mi away from Playa del Carmen.

Hotel Riu Palace Mexico - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 664 out of 1003 reviews
Rating 8 - Good. 194 out of 1003 reviews
Rating 6 - Okay. 83 out of 1003 reviews
Rating 4 - Poor. 31 out of 1003 reviews
Rating 2 - Terrible. 31 out of 1003 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2026

10/10 Excellent

Marco Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house maintenance people do an excellent job, the bartenders and all the people that work the kitchen and restaurants are awesome. Entertainment people give a great show. Overall I would give at least 5 stars to this resort.
Stayed 8 nights in Apr 2026

10/10 Excellent

Kyle

Stayed 5 nights in Mar 2026

8/10 Good

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms…staff very friendly as our 3 time back to this hotel. Food is okay but not great…..pool and beach area are excellent for the property. 2 negatives….room card system not good and needs to keep on going to front desk to reset and room plugs for electronics are worn out. Overall would recommend as a good value and the staff make it very enjoyable.
Stayed 6 nights in Feb 2026

8/10 Good

Iordan Vassilev

Travelled with group
Very clean
Stayed 5 nights in Feb 2026

6/10 Okay

Jason

Stayed 5 nights in Feb 2026

10/10 Excellent

Daniel Salazar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lil dated inside the rooms, and some interesting colors like purple everywhere
Stayed 3 nights in Feb 2026

10/10 Excellent

Kelly Sue

Stayed 7 nights in Jan 2026

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
A little out dated. Food was great staff was great
Stayed 7 nights in Jan 2026

8/10 Good

Michelle

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was exceptional! Probably the best buffet food we have had at an all inclusive. Will definitely be back!
Stayed 7 nights in Jan 2026

10/10 Excellent

Marsha

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the resortamazing !! It was a birthday trip and I have never had such an amazing birthday from singing to decorating my room and the attention to detail was excellent! The steakhouse was our favorite steak lobster and shrimp. Also some our group went fishing and they cooked our catch at the steakhouse restaurant on property and it was superb ! The doorman Francisco was or favorite employee there however they were so many awesome employees!
Stayed 7 nights in Jan 2026

10/10 Excellent

Randi

Stayed 4 nights in Jan 2026

10/10 Excellent

Myung Soo

I only go to Riu on vacation for a reason -
Stayed 5 nights in Jan 2026

8/10 Good

GEORGE

Liked: Cleanliness, amenities, property conditions & facilities
All staff was courteous and helpful. The beach is beautiful Rooms could use a little freshening up but were clean Food was good, not great. Buffet was the best option.
Stayed 5 nights in Jan 2026

10/10 Excellent

Scott

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We love everything about this hotel! Our third stay, and will be back again!
Stayed 7 nights in Jan 2026

10/10 Excellent

Rimma

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 10 nights in Jan 2026

6/10 Okay

Joseph

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
We booked a king size bed with reservations well in advance and we got a room with 2twin size beds pushed together. Who sleeps in the crack? Looks like the strike plate on the door was recently replaced and had to be adjusted a bit because part of the wood on the door trim was broken and missing.. obviously this room was broken into to and the hotel was too cheap to replace the door and surrounding trim. Made us feel all warm and cozy for our 7 night stay. Locking the deadbolt was tricky and we had to lift and move the door to one side to get it to lock. Hotel was full and no changes could be made. The toilet area was separate and smaller than bathroom on a plane. Even my wife who is petite almost hit her knees on the door while sitting on the toilet. It’s that small and tight.. and everything is old. Rooms very outdated. Opening and closing patio door is also a treat.. screen ripped and door is warped. We will not stay there again. Staff was friendly and food was good. Beach was nice. Otherwise this would be 1 star rating at best.
Stayed 7 nights in Jan 2026

8/10 Good

Blair

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms could use a little TLC, food could be elevated. Staff and service was great.
Stayed 5 nights in Jan 2026

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at Riu Palace Mexico was truly exceptional, and the biggest reason was the outstanding staff and customer service throughout the resort. From the moment we arrived, every team member was welcoming, attentive, and genuinely kind. The front desk staff made check-in smooth and stress-free, always ready to help with a smile. Housekeeping was impeccable—our room was spotless every day, and small thoughtful touches made us feel truly cared for. The restaurant and bar staff deserve special recognition. They were professional, friendly, and consistently went above and beyond to ensure we were comfortable and satisfied. Whether it was remembering our preferences, offering recommendations, or simply making us feel valued, their dedication truly stood out. What impressed us most was how authentic and personal the service felt. The staff didn’t just do their jobs—they made us feel like guests, not just tourists. That level of hospitality is rare and made our stay memorable. Riu Palace Mexico is a beautiful resort, but it’s the people who make it exceptional. We would absolutely return and highly recommend this resort to anyone looking for excellent service and a genuinely welcoming experience.
Stayed 5 nights in Jan 2026

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was absolutely amazing. Everything was super clean. The rooms are a little bit dated, but they know that they're going to renovate soon. Overall, we had an amazing time
Stayed 6 nights in Jan 2026

10/10 Excellent

Maria, Mission Hills

Liked: Cleanliness
Stayed 5 nights in Jan 2026

2/10 Terrible

Aleksandr

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very Disappointing Stay We stayed at Riu Palace Mexico, Playa del Carmen, expecting a 5-star all-inclusive experience, but it was extremely disappointing. Our first room was dirty and poorly maintained — broken bathroom, heavy dust everywhere, and very old, worn furniture. We immediately requested a room change. Even after we paid extra for an upgraded room, we were told we still had to wait 24 hours before being moved. When we were finally placed in the upgraded room the next day, the situation became even worse. That evening, after returning from dinner and turning on the lights, around 20 cockroaches ran across the room. It was absolutely disgusting. I am attaching photos and videos as proof. I tried calling the service desk multiple times that night, but no one answered. The next morning, management again told us to wait another 24 hours, which we refused. After several hours, we were moved to a different room. By then, three of our six vacation days were lost. The front desk staff and management were unhelpful and dismissive. When we asked for compensation, they offered a free massage, which did not address the seriousness of the issue. RIU corporate referred us to Expedia, since we booked through them, and we are still waiting for a response. The food was mediocre and mostly tasteless, including the Christmas Eve dinner. The beach was nice, but there was no beach service, towels were old and limited to one per person.
Stayed 7 nights in Dec 2025

10/10 Excellent

Theresa

Stayed 7 nights in Jan 2026

8/10 Good

Roza

Travelled with group
Liked: Cleanliness, amenities
Excellent wide clean beach, lots of shade, water was excellent! Food was great! New year celebration was perfect!
Stayed 7 nights in Dec 2025