Book a hotel near Vancouver Playhouse, Downtown Vancouver

"This is what I wrote to the front desk but never got a response: I wanted to share my recent experience with you rather than post it on Google or trip advisor because these are all fixable things. I stayed recently at your hotel and it’s my second time. The rooms are clean and kept in good shape. The issues came with the staffing. It took over 30 minutes to check in. Your staff had people who needed more time but didn’t go to get support when the line was long. It was only when someone was looking for a job that a manager was called out and then helped check people in. As well, your bar staff regularly took ages to check on us and bring our orders. I waited 45 minutes to try and get a waitress’s attention and ordered food and a drink. The soup came before the wine did. But without a spoon. I watched the wait staff bring food to other people before coming over with the spoon I asked for. And the mice. There should not be that many mice visible in a bar space. That’s horrifying and should be dealt with. When you talked to the staff, they were friendly and accommodating but it really made me rethink booking there again when it took ages to get service. I will note, the door staff were exceptional and prompt. It was the front desk and bar staff that ruined this experience. "

"After 25 years of travelling to Vancouver on a regular basis I stayed at the Rosedale for my first time and it will not be my last time. The property was exceptional and the location to the downtown core was brilliant. I walked everywhere and always felt safe. The value for the experience was perfectly matched. "

"Rooms were clan and comfortable."

"The sink in the washroom is so small water goes everywhere when you try to wash ur face. Gym closed at 4pm on Saturdays is not ideal."

"Pet friendly, I love this space the colours, the location right in the middle of the city you feel like you're in a Vegas cottage getaway Love it The staff are lacking lustre. Not welcoming. Look bored. Rude attitude towards people who are paying alot to feel at home away from home Staff look like they hate their job and won't lift a finger to do their job. They Don't have anyone helping you with bags in and out the door that has two steps. The door doesn't have an automatic open either. It's a very small elevator. "

"Great downtown location with easy access to restaurants, shopping, and the waterfront. The suites are spacious, clean, and comfortable, and the staff was professional and welcoming. The only downside is that Hastings Street nearby can feel a bit uncomfortable at times, especially in the evening. Overall, a very good stay and a convenient base for exploring Vancouver."