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citizenM Boston Back Bay

4.0 star property
4-star hotel near Northeastern University

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Photo gallery for citizenM Boston Back Bay

Lobby
Lobby sitting area
Exterior
Terrace/patio
Interior detail

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning

Explore the area

Map
408 Newbury street, Boston, MA, 02115
  • Fenway Park
    ‪8 min walk‬
  • Copley Square
    ‪13 min walk‬
  • Boston University
    ‪2 min drive‬
  • Boston, MA (BOS-Logan Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

8.8 out of 10
Excellent
(28 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed

9.0 out of 10
Wonderful
(166 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Boston

Fenway–Kenmore stay.Within a 10-minute walk of this Fenway–Kenmore hotel, you'll find Newbury Street and Northeastern University. Also, Fenway Park is within half a mile (1 km) and Copley Square is within 2 miles (3 km).

What's nearby

  • Hynes Convention Center - 5 min walk - 0.5 km
  • Northeastern University - 8 min walk - 0.7 km
  • Fenway Park - 8 min walk - 0.7 km
  • Copley Square - 13 min walk - 1.1 km
  • Boston University - 2 min drive - 2.2 km

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Bukowski Tavern - ‬4 min walk
  • ‪Wendy's - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Tatte - ‬4 min walk
  • ‪The Bebop - ‬4 min walk

About this property

citizenM Boston Back Bay

4-star hotel near Northeastern University
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

  • 1 building
  • 399 guestrooms or units
  • 14 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Languages

English

Similar properties

Exterior

Copley Square Hotel, a FOUND Hotel

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
4.3 out of 5, Excellent, 3,754 reviews
The price is CA $208
CA $242 total
includes taxes & fees
Aug 24 - Aug 25
Copley Square Hotel, a FOUND Hotel

Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1168 out of 1506 reviews
Rating 8 - Good. 216 out of 1506 reviews
Rating 6 - Okay. 71 out of 1506 reviews
Rating 4 - Poor. 23 out of 1506 reviews
Rating 2 - Terrible. 28 out of 1506 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

racquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy, very clean, super quiet given the amount of rooms. Incredibly affordable especially since you couldn’t ask to be in a better part of town. All in all a great option, I will definitely stay here again on any future trip to the area.
Stayed 2 nights in Jul 2025

6/10 Okay

MICHAEL, Baltimore

Stayed 2 nights in May 2025

8/10 Good

MARJORIE, BLUE JAY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms but big comfy lobby.
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best

The best stay I had in a long time. It is a small room, feels like you are in a RV, but the quality is excellent.
Stayed 2 nights in Apr 2025

4/10 Poor

Abbas

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The place was very dirty and staff were not looking after the place. The shower curtain was too long and mold was growing on it
Stayed 5 nights in Apr 2025

6/10 Okay

Samuel

Liked: Staff & service
Bad smell
Stayed 3 nights in Apr 2025

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was very small but very nice and comfortable
Stayed 2 nights in Mar 2025

10/10 Excellent

Jocelyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time at CitizenM- a unique and good experience traveling alone and in need of a last-minute booking! I just booked another CitizenM stay for my next business trip.
Stayed 1 night in Apr 2025

10/10 Excellent

Cyndee

Stayed 1 night in Apr 2025

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Shara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel good service and amazing staff
Stayed 1 night in Apr 2025

10/10 Excellent

Spiro

Stayed 2 nights in Apr 2025

10/10 Excellent

Chian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Staff were amazing and helpful. Location was perfect for my visit and where I needed it be
Stayed 2 nights in Apr 2025

10/10 Excellent

Deena

Travelled with family
We were there for the Boston Marathon. Was pricey but also close to the finish. Very clean but small room. I would go back.
Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Clean room but shower was luke warm and iPad in room very scratched. Construction outside when trying to sleep.
Stayed 2 nights in Apr 2025

2/10 Terrible

Heather

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2025

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was fire alarm went off twice during stay, once at 6:30 AM. We had to walk down stairs from 12th floor twice
Stayed 3 nights in Apr 2025

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Only negative and it was not the properties fall, but there was a firearm alarm six thirty a m thursday morning
Stayed 2 nights in Apr 2025

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 3 nights in Mar 2025

10/10 Excellent

Gary J

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Peter-Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, but parking wasn’t ideal.
Stayed 1 night in Apr 2025

10/10 Excellent

Abby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were cool and modern. Clean facility. Easily walkable.
Stayed 1 night in Apr 2025

6/10 Okay

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cute, comfortable and clean. However their alarm system went off twice, both false positive events however the second one was at 5 am.
Stayed 2 nights in Apr 2025

8/10 Good

Mayra

Liked: Cleanliness, staff & service, amenities
We stayed here for the convenient location and proximity to Boston University . However I don’t plan to stay here again because the room was awfully small and expensive. We paid approximately $300 pero night. I get it, it’s Boston. The problem is that the room was basically a bed tucked between a window and two walls with the tv at my feet . If I closed the blinds I felt claustrophobic. The shower was also like a glass encased translucent capsule which made my teenage daughter feel self conscious. I did love the area where we were located but definitely this place is not for me.
Stayed 2 nights in Apr 2025