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5.0 out of 5

"Me and my husband stayed 6 nights. The room was spacious and very clean, like the entire hotel was very clean. The staff was very friendly and helpful ... " More

By a verified traveller on Mon 19 Sep 2016

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Hotel Description

Hotel near Puerto Morelos Town Square in Puerto Morelos

Close to the beach

At this hotel, you'll be steps from Puerto Morelos Town Square and Puerto Morelos Reef. Ojo de Agua Beach and Artisans Market are also within half a mile (1 km).

Outdoor pool, terrace

This hotel features an outdoor pool and a rooftop terrace. Guests will appreciate free perks like free self parking and WiFi in public areas. An area shuttle, a theme park shuttle, and laundry facilities are also offered.

Basic Single Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
CA $103* Per night/room 28 Apr. - 29 Apr.

Junior Studio Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Luxury Double Room, 1 Bedroom

Bed Count 2 King Beds Maximum Occupancy 5 Max

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Quadruple Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel el Moro ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel el Moro

Everyone (1)
5 out of 5

Cute hotel with very nice staff

Pros: How clean it was and how friendly the people were
Cons: The breakfast
Location: Tacos.com next door was absolutely amazing food and breakfast at el Nitche on the square was delicious. Lunch on the beach at la playita is a must
Me and my husband stayed 6 nights. The room was spacious and very clean, like the entire hotel was very clean. The staff was very friendly and helpful and the location was very good, right in the center of Puerto Morelos, yet quiet, and very close to the beach. The only thing that wasn't so good was the breakfast. Advertised was a full breakfast and all we got was a few slices of fruit and two slices of toast. After the third day we just went into town to get breakfast which wasn't a big deal at all. I would stay there again anytime

Posted by , from Texas/Germany on 19 Sep. 2016

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Comment from Hotel Management

13 Jun. 2023 by CA MORO

Dear, we thank you for your comment, it was a pleasure having you as our guest, we are improving a lot, we hope to see you soon. Kind regards!

Property Features

Hotel el Moro offers its guests an outdoor pool, a rooftop terrace, and a garden. WiFi is free in public spaces. Hotel el Moro also features concierge services, laundry facilities, and dry cleaning/laundry services. Free self parking is available. Smoking is allowed in designated areas at this Puerto Morelos hotel.

  • 10 guestrooms or units
  • 3 levels
  • 3 buildings
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Concierge
  • Garden
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Property shuttles: Area shuttle, train station pick-up, cruise terminal shuttle, ferry terminal shuttle, theme park shuttle, and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Hotel el Moro offers 10 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Beds feature down comforters. 45-inch flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Private balcony or patio
  • Minibar
  • Flat-screen television
  • Cable channels
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 11:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No elevators
  • Children stay free
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 11:00 PM
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free 10
  • Guest will receive an email before arrival 48 hours
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 6 for adults and USD 5 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Posada el Moro
  • Posada el Moro Hotel
  • Posada el Moro Hotel Puerto Morelos
  • Posada el Moro Puerto Morelos
  • Posada El Moro Riviera Maya, Mexico - Puerto Morelos
  • Hotel el Moro Puerto Morelos
  • Hotel el Moro
  • el Moro Puerto Morelos
  • Hotel el Moro Hotel
  • Hotel el Moro Puerto Morelos
  • Hotel el Moro Hotel Puerto Morelos

You should know

  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.