Dreams Sapphire Resort & Spa - All Inclusive

5.0 star property
5-star beachfront property near Puerto Morelos Beach

Choose dates to view prices

Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Property video
Exterior
NEW Preferred Club Indigo Junior Swim Out Ocean Front King
Rooftop terrace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580
  • Puerto Morelos Beach
    ‪11 min walk‬
  • Ojo de Agua Beach
    ‪5 min drive‬
  • Puerto Morelos Town Square
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

Preferred Club Master Suite Beach Front Swim Out King

10.0 out of 10
Exceptional
(1 review)
  • 97 sq m
  • Beach view
  • Sleeps 3
  • 1 Twin Bed

NEW Preferred Club Indigo Junior Swim Out Ocean Front King

10.0 out of 10
Exceptional
(1 review)
  • 57 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

Preferred Club Master Suite Ocean Front King

  • 97 sq m
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

Preferred Club Junior Suite Beach Front Swim Out Double

10.0 out of 10
Exceptional
(1 review)
  • 48 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Beach Front Swim Out King

8.0 out of 10
Very good
(5 reviews)
  • 50 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Preferred Club Family Junior Suite Tropical View

  • 97 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Family Junior Suite Tropical View

9.0 out of 10
Wonderful
(2 reviews)
  • 97 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Preferred Club Junior Suite Ocean Front Double

8.4 out of 10
Very good
(6 reviews)
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Governor Suite

  • 92 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Double Beds (Deluxe)

9.0 out of 10
Wonderful
(8 reviews)
  • 48 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Ocean Front King

7.4 out of 10
Good
(10 reviews)
  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Tropical View King

7.6 out of 10
Good
(7 reviews)
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Junior Suite Tropical View Double

9.0 out of 10
Wonderful
(43 reviews)
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds

NEW Preferred Club Indigo Junior Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • 57 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed (Deluxe)

8.8 out of 10
Excellent
(11 reviews)
  • 48 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

NEW Preferred Club Indigo Master Suite Ocean Front

  • 114 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

NEW Preferred Club Indigo Two-Story Villa

10.0 out of 10
Exceptional
(1 review)
  • 120 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

NEW Preferred Club Indigo Junior Suite Ocean Front Double

  • 57 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Tropical View Double

7.6 out of 10
Good
(11 reviews)
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

  • 114 sq m
  • Beach view
  • Sleeps 3
  • 2 Double Beds

Deluxe Junior Suite Tropical View King

8.2 out of 10
Very good
(65 reviews)
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

  • 57 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds

About the area

Puerto Morelos

Beachfront retreat .Within a 15-minute walk of the property, you'll find Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. Ojo de Agua Beach and Puerto Morelos Town Square are also within 3 miles (5 km).

What's nearby

  • Puerto Morelos Beach - 11 min walk - 1.0 km
  • Crococun Zoo - 3 min drive - 2.5 km
  • Ojo de Agua Beach - 5 min drive - 3.9 km
  • Puerto Morelos Town Square - 5 min drive - 4.3 km
  • Petempich Bay - 11 min drive - 4.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Market Cafe - ‬4 min walk
  • ‪The Kitchen Table - ‬9 min walk
  • ‪Bordeaux Restaurant - ‬14 min walk
  • ‪Sports Bar - ‬12 min walk
  • ‪Sensai - ‬9 min walk

About this property

Dreams Sapphire Resort & Spa - All Inclusive

5-star beachfront property near Puerto Morelos Beach
Dreams Sapphire Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Dreams Sapphire Resort & Spa - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 6 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces.

Event space at this property measures 8295 square feet (771 square meters) and includes a conference center. A children's pool, a fitness center, and a sauna are also featured at the luxury Dreams Sapphire Resort & Spa - All Inclusive.

Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

  • 568 guestrooms or units
  • 3 levels
  • 15 buildings
  • 8 dining venues
  • 3 bars by the pool
  • 6 bars or lounges
  • 8295 sq ft of conference space
  • 771 sq m of conference space
  • Built in 2001
  • Buffet breakfast (free)
  • Deli
  • Kid's club
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar
Dreams Sapphire Resort & Spa - All Inclusive offers 568 accommodations with iPod docking stations and free minibar items. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Renovation of all guestrooms was completed in September 2019.

Dreams Spa by Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Property amenities

Family friendly

  • 4 outdoor pools
  • Beach toys
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free rollaway/extra bed
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Mini golf
  • Playground
  • Snack bar/deli
  • Stroller
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 3 poolside bars
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (44 inches high)
  • Magnifying mirror
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch LED TV with cable channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Dreams Sapphire Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 509 out of 1058 reviews
Rating 8 - Good. 252 out of 1058 reviews
Rating 6 - Okay. 158 out of 1058 reviews
Rating 4 - Poor. 54 out of 1058 reviews
Rating 2 - Terrible. 85 out of 1058 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edith Alicia

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Pellumb

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Servers were friendly- the pool had a lots of missing and sharp tiles where my son got his toe cut really deep. They never gave us the welcome gift- called us 2 days before leaving to go at the front and pick it up. We paid for VIP but didnt get the vip upgrade. The beach had a lots of seaweed. Will never come back again.
Stayed 5 nights in Apr 2025

10/10 Excellent

Victor

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for family, friends, and/or couples with lots of activities and entertainment for all ages, day and night! Will definitely recommend this resort to those who seek a fun filled getaway.
Stayed 4 nights in Apr 2025

8/10 Good

NIKITA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 4 nights in Apr 2025

10/10 Excellent

YUJI

Liked: Cleanliness
Stayed 1 night in Apr 2025

8/10 Good

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff, pool area, dining options and the day/evening entertainment! My one complaint is that in order to get chairs by the main pool you need to save your chairs with a towel by 7am(or else you risk not getting a spot). That’s my only complaint. Otherwise everything else was great!
Stayed 3 nights in Apr 2025

10/10 Excellent

Teresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good restaurant choices. Loved the Coco coffee bar and juice and ice cream bar. Only complaint there is no shallow pool for kids.
Stayed 6 nights in Apr 2025

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Cancun! This resort made it memorable. From the street like tacos, to the pool, to the evening performances. I really enjoyed how close the chairs were to the beach, the restaurants view of the beach, the main pool. Even the walk to the hotel room we enjoyed. Staff was kind and helpful. Only issue was the kids pool. We found it a bit dangerous and slippery for smaller kids. My daughter is 3 and couldn’t enjoy it. I’m sure kids a little older would enjoy this pool.
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great resort! will continue to come back here.
Stayed 4 nights in Mar 2025

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort! A definite one to go back too
Stayed 5 nights in Apr 2025

10/10 Excellent

Peter Allan, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was really good and the facilities well managed
Stayed 4 nights in Apr 2025

10/10 Excellent

Kelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was so nice and we felt safe the entire time on the resort. Staff was very accommodating
Stayed 6 nights in Apr 2025

10/10 Excellent

Laura

Stayed 4 nights in Apr 2025

10/10 Excellent

DENISE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our waiter Natividad. He was great with everything.
Stayed 4 nights in Apr 2025

10/10 Excellent

Khaled

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Nadiya

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property is very large, area is not walkable so expect getting a taxi or staying at the resort. Beach was not great, seaweed was not cleaned and water was murky. Food was not tasty and drinks were weak. Among good stuff the swimming pools were enormous and the larger pool had the bar in it. Hotel had live music and some other entertainment at night which was nice. Overall not bad experience but if you prefer quieter and more relaxing experience at the beach not your cup of tea.
Stayed 3 nights in Apr 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 2 adults and one teenager stayed here in one of the newer villas. We loved having our very own private pool! The food was very good, especially the breakfast spot in the Indigo section and the Teppanyaki restaurant in the main section.
Stayed 5 nights in Mar 2025

8/10 Good

Martin

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was kid friendly. The wait times for the restaurants were excessively long. The time to go for short wait times is not until 8:30 pm. Rush hour for restaurant starts at 5:30 pm.
Stayed 5 nights in Mar 2025

10/10 Excellent

Christianne Denise

Travelled with group
Liked: Cleanliness, property conditions & facilities
Jaime, at the beach bar, is amazing! He was so sweet and provided great customer service. He made the entire stay worth it because he was the nicest out of everyone that we interacted with. My friend sprained and her foot and the front desk were not accommodating with our needs and accommodations, unfortunately. Make sure to bring cash otherwise, the workers treat you badly.
Stayed 3 nights in Apr 2025

10/10 Excellent

Damaris, Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We throughly enjoyed our stay at this resort. The onsite waterslides were a hit with the children (5). They have two tennis courts, one of which has faded extra lines drawn on, perhaps for volleyball. It would be nice if they put Pickleball lines down. The pool was large and we liked that they did not have loud music playing all day long, only when activities were happening. If you wanted a towel and a lounger by the pool you had to grab it before breakfast. The beach had a lot of seaweed, so it wasn’t very inviting to swim in, but it might have been just the time of year we were there (March). The mini-golf, giant chess set, corn hole games were fun. The food was fabulous. The buffet had an amazing assortment which changed daily. We tried a couple of the specialty restaurants which were excellent. You don’t need reservations for them. They give you a buzzer when your table is ready. They had a coffee shop. We shared a room with our adult son which was not ideal. The layout of the room is such that the bathroom area doesn’t have a closing door, so changing discreetly was challenging. Really enjoyed taking the guided bike ride to San Morelos (20 minutes). We also went there by taxi ($25), and then walked back along the beach which took an hour. Definitely worth a visit to see this cute fishing village. We did an excursion to Xplor. Cave system filled with stalactites that you can swim or raft thru and zipline and ATV over. Amazing experience.
Stayed 7 nights in Mar 2025

6/10 Okay

Korey

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Seaweed all over beach making it unusable
Stayed 5 nights in Mar 2025

10/10 Excellent

Dusko

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

8/10 Good

Thomas Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Carolina

Liked: Cleanliness, property conditions & facilities
The service at the café during breakfast was bad
Stayed 5 nights in Mar 2025

8/10 Good

Zachary

Liked: Cleanliness, staff & service
Property was too busy, had to line up for dinner at least 45 minutes before they opened if you wanted a chance to eat. Cannot make reservations
Stayed 7 nights in Mar 2025