4.2 out of 5

"Excellent I recommend this hotel to everyone. Staff are the best " More

By a verified traveller on Mon 16 Jul 2018

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Hotel Description

All-inclusive beachfront property with 3 outdoor pools

Beachside getaway

Within 3 miles (5 km) of this Puerto Morelos property, you'll find Crococun Zoo and Ojo de Agua Beach. Puerto Morelos Town Square and San Jose Catholic Parish are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 7 restaurants. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Free WiFi, iPod docks

The 496 guestrooms feature thoughtful touches like free minibar items and pillow menus, while sitting areas and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, balconies or patios, and LCD TVs with cable channels.

Deal of the Day

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
C$243* Per night/room 18 Aug. - 19 Aug.

Preferred Club Junior Suite Beach Front Swim Out King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Master Suite Beach Front Swim Out King

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Preferred Club Junior Suite Beach Front Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Preferred Club Junior Suite Beach Front Swim Out Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Preferred Club St Ocean Front King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Now Sapphire Riviera Cancun All Inclusive ratings based on 66 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Now Sapphire Riviera Cancun All Inclusive

Everyone (6)
4 out of 5

Posted by on 26 Apr. 2019

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Comment from Hotel Management

26 Apr. 2019 by Social Media Coordinator

Dear Guest, Thank you for your 4 ratings. We hope to welcome you back soon. We hope to welcome you back soon. Warmest regards Olivia Rodriguez

4 out of 5

Posted by on 22 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by Social Media Coordinator

Dear Guest, Thank you for your 4-star rating. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez

5 out of 5
Excellent I recommend this hotel to everyone. Staff are the best

Posted by , from philadelphia. PA USA on 16 Jul. 2018

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Comment from Hotel Management

18 Jul. 2018 by Social Media Coordinator

Dear Guest, Thank you very much for sharing your review and beautiful pictures on Travelocity. We will share your comments with the Operations Committee. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez

5 out of 5
There was s problem with seaweed along the beach. If the beach is important to you this entire stretch of the Riviera Maya might not work for you this time of year. I’m a pool guy so didn’t matter to me. The best service I’ve ever enjoyed and food was very good. Would definitely recommend it and go back!

Posted by , from chicago on 29 Apr. 2018

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Comment from Hotel Management

30 Apr. 2018 by Social Media Coordinator

Dear Guest, Thank you for sharing your great review on Expedia about your stay at the Now Sapphire Riviera Cancún. we are so happy to hear that you enjoyed the food. We will share your feedback with the Operations Committee. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez

5 out of 5

Great resort on the beach

Staff were amazing!!! Grounds were very clean. Drinks and food wonderful!!! Beautiful pool and beach with no problem getting a chair and beverages. We will be returning!

Posted by , from Minnesota on 3 Mar. 2017

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Comment from Hotel Management

6 Mar. 2017 by Social Media Coordinator

Dear guest, Thank you for sharing your review on Travelocity about your stay at the Now Sapphire Riviera Cancun. We are so happy to read that you enjoyed the drinks, food, pool and the staff service. We hope to welcome you back soon! Best regards, Olivia Rodríguez Social Media Coordinator

3 out of 5
Pros: The hotel itself was beautiful. Rooms were spacious, food was good.
Cons: People come to relax....not be pressured into buying premium packages.
The one thing that would make us not return was the sales pressures to try to get you to upgrade/purchase additional packages.

Posted by on 23 Feb. 2017

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Comment from Hotel Management

25 Feb. 2017 by Social Media Coordinator

Dear Guest, Thank you for your kind words regarding your recent stay at our resort. We are glad that you liked the resort facilities and food. Dear Guest, Your valuable feedback will be shared with the Operations Committee and the UVC supervisors to let them know your thoughts. We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again very soon. Best regards, Olivia Rodríguez

2 out of 5

Terrible time.

The beach was unusable. And the seaweed was piled up 4ft high on the beach. This caused a garbage smell to hover over the entire property.

Posted by , from new jersey on 21 Jul. 2015

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Comment from Hotel Management

29 Jul. 2015 by Social Media Coordinator

Dear Guest, Thank you for you recent visit. It's been a pleasure to have you at our resort. Mother Nature has deposited seaweed throughout the Caribbean this year but we are doing our best to clean the beaches daily for your enjoyment. We really hope to have the opportunity to welcome you back in the near future. Sincerely yours, Olivia Rodríguez Social Media Coordinator

3 out of 5

Great resort

 I bought this over 3 months in advance. Everything went well. This place has entertainment and activities at all times so we didn't have to leave the resort. The food and staff was great. My favorite was Franciso, he made it a point to put smiles on our faces. The neg experience was that when booking this trip I'd request a king bed but instead got two doubles. When I called the front desk with my concerns instead of trying to accommodate me they wanted me to show them they guaranteed the bed.

Posted by , from greenville sc on 15 Nov. 2013

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2 out of 5

Awesome setting, poor food, poor spa

I was just there last week with a wedding party (about 45 people total) The resort was absolutely beautiful and picture perfect. My room smelled of mildew, the vent was leaking, the plumbing in our building was leaking for two days, the buffet was terrible, the room service was even worse, the $45 manicure peeled off in the shower TWO HOURS after I got it done (I was still required to pay because I didn't immediately call to complain- it was two hours before the wedding, so I couldn't get them redone and didn't have time to call the spa right away) The lounge was the place to be at night and the best food was at the Hibachi place (which by the way, took an hour and a half to get in) followed by the Mediterranean place. The resort is very confusing to walk around with all the windy sidewalks and if you're not in the first two, or last two buildings next to the pool, forget walking there- you'll need to call a golf-cart. The pool bar was great and the servers on the beach were fantastic. The wedding coordinator got a lot wrong too. The bouquets were wrong, the flower for the brides hair was wrong, there was no head table (as requested) and the DJ didn't get the list of songs to do, in addition, the DJ didn't introduce the wedding party (as requested).To make a long story short, I had a great time but I wouldn't go back to that particular resort. 

Posted by on 21 May 2013

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3 out of 5

Beautiful resort, food and drinks not so great

The resort is picturesque! Absolutely gorgeous and the staff was very friendly and more than accommodating.  Would highly recommend getting an ocean view room. The food on the other hand was not very good and the drinks were extremely watered down (alcoholic and non alcoholic). The staff also did not serve or cook with gloves which was a huge let down and turn off. Was disappointing since this is an all inclusive resort and we didn't want to eat or drink anything:(

Posted by on 15 May 2013

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About the Now Sapphire Riviera Cancun All Inclusive

Location Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO 77580

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Golf included
  • Offsite tours not included
  • Golf - green fees included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • One or more venues limit beverages
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Now Sapphire Riviera Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Now Sapphire Riviera Cancun All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and an outdoor pool. There are 7 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. Event space at this property measures 8295 square feet (771 square meters) and includes conference space. A children's pool, a nightclub, and a fitness center are also featured at the family-friendly Now Sapphire Riviera Cancun All Inclusive. Free self parking and valet parking are available. This 4-star Puerto Morelos property is smoke free.

  • 496 guestrooms or units
  • 3 levels
  • 14 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • 8295 sq ft of conference space
  • 771 sq m of conference space
  • Built in 2001
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference space
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.2 km / 14.4 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Now Sapphire Riviera Cancun All Inclusive offers 496 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with cable channels and DVD players. Coffee/tea makers and free minibar items are provided. Bathrooms include bidets, complimentary toiletries, and hair dryers. This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony or patio
  • Sitting area
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • DVD player
  • Coffee maker
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Now Sapphire Riviera Cancun All Inclusive has 7 restaurants on site.

24-hour room service is available.

Spa Services

  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Service animals exempt from fees/restrictions

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Now Sapphire Riviera Cancun
  • Now Riviera Sapphire
  • Now Sapphire All Inclusive
  • Now Sapphire Cancun
  • Now Sapphire Cancun All Inclusive
  • Now Sapphire Riviera Cancun
  • Now Sapphire Riviera Cancun All Inclusive
  • Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
  • Now Sapphire Riviera Cancun Puerto Morelos
  • Riviera Sapphire Cancun
  • Now Sapphire Riviera Cancun All Inclusive All-inclusive property

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

USD 200 in Resort Coupons


Book a stay in any room or rate category and receive USD 200 in resort coupons for use during your stay on spa treatments and food and beverage purchases.

Resort coupons cannot be applied to the following services: beauty salon services, purchases of spa products, telephone charges, dolphin experiences, gift shop purchases, boutique purchases, Internet service, marina services, dive shop, medical services, or car rental and travel agency services. Resort coupons must be redeemed at the time of booking or service. Resort coupons have no cash value and are non-refundable and non-transferable. Coupons do not apply to gratuities, taxes, private functions, and/or special events such as Christmas and New Year gala dinners. Resort coupons are not cumulative and cannot be combined with any other promotion or special offer including, but not limited to discounts for spa treatments. They are only valid for the original stay and cannot be deducted on departure. Offer may not be combined with other promotions or special offers. Restrictions and blackout dates apply. All this offer is subject to availability and may be changed or withdrawn at any time. Not applicable to group bookings. Other restrictions may apply.

Children Stay Free

Book a stay in any room or rate plan for travel August 19 - December 22, 2019, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 26-30, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Children Stay Free

Book a stay in any room or rate plan for travel August 16 - December 22, 2020, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 24-28, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Sip, Savor, and See Offer

Book a stay in any room type or rate category and guests can visit a nearby participating resort from 6 PM-1 AM to enjoy dinner, drinks, and entertainment.


This offer is valid for 1 evening only per stay. Participating resorts: Dreams Playa Mujeres Golf & Spa Resort, Dreams Puerto Aventuras Resort & Spa, Dreams Riviera Cancun Resort & Spa, Dreams Sands Cancun Resort & Spa, Dreams Tulum Resort & Spa, Sunscape Sabor Cozumel, or Sunscape Star Cancun (December 2018). Guests must contact the selected resort’s concierge in advance to make arrangements by 3 PM on the day guests wish to visit the partner property. Contact the selected resort for additional information or restrictions. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. Valid anytime, subject to availability. Details at check-in. Other restrictions may apply.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.