"The building and grounds were very pretty and the staff was very friendly. We had an ocean view Jr. Suite. The room was pretty, bed was comfortable, ... " More
Beachfront retreat
You'll find Petempich Bay and Crococun Zoo within 2 miles (3 km) of this resort. Puerto Morelos Town Square and Ojo de Agua Beach are also within 3 miles (5 km).
Free water park, sauna
This smoke-free resort features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.
Free WiFi, iPod docks
Boasting comforts like pillow menus and down comforters, the 488 guestrooms also offer free WiFi and LED TVs with cable channels. Balconies, iPod docks, and 24-hour room service are also available.
26 Feb. 2020 by Social Media Coordinator
Dear Guest, Thank you very much for your visit and comments shared on Travelocity. We are so happy to hear that you enjoyed your stay at our resort. We will share your feedback with the Operations Committee to improve the opportunity areas. We hope to welcome you back soon. Warmest regards Olivia Rodriguez
6 Jan. 2020 by Social media Coordinator
Dear Guest, Thank you very much for your visit and ratings. We hope to welcome you back soon. Warmest regards, Olivia Rodriguez
30 Dec. 2019 by Social media Coordinator
Dear Guest, Thank you very much for your 5- star rating. Happy New Year! Warmest regards, Olivia Rodriguez
9 Nov. 2019 by Social media Coordinator
Dear Guest, Thank you very much for your visit and comments about your stay at our resort. We are sharing your feedback with the Operations Committee. Please accept our sincere apology for any service inconvenience. We really hope to have the opportunity to welcome you again to regain your confidence with our service. Sincerely, Olivia Rodríguez
10 Oct. 2019 by Social Media Coordinator
Dear Guest, Thank you for your visit and comments. We will share your feedback with the Operations Committee to improve the opportunity areas. We really hope to welcome you back soon. Warmest regards, Olivia Rodríguez
26 Apr. 2019 by Social Media Coordinator
Dear Guest, Thank you for your 4 ratings. We hope to welcome you back soon. We hope to welcome you back soon. Warmest regards Olivia Rodriguez
23 Apr. 2019 by Social Media Coordinator
Dear Guest, Thank you for your 4-star rating. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez
18 Jul. 2018 by Social Media Coordinator
Dear Guest, Thank you very much for sharing your review and beautiful pictures on Travelocity. We will share your comments with the Operations Committee. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez
30 Apr. 2018 by Social Media Coordinator
Dear Guest, Thank you for sharing your great review on Expedia about your stay at the Now Sapphire Riviera Cancún. we are so happy to hear that you enjoyed the food. We will share your feedback with the Operations Committee. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez
6 Mar. 2017 by Social Media Coordinator
Dear guest, Thank you for sharing your review on Travelocity about your stay at the Now Sapphire Riviera Cancun. We are so happy to read that you enjoyed the drinks, food, pool and the staff service. We hope to welcome you back soon! Best regards, Olivia Rodríguez Social Media Coordinator
Some rates at Now Sapphire Riviera Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Now Sapphire Riviera Cancun, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 7 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this resort measures 8295 square feet (771 square meters) and includes conference space. A children's pool, a nightclub, and a fitness center are also featured at the family-friendly Now Sapphire Riviera Cancun. This Colonial Puerto Morelos resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Now Sapphire Riviera Cancun offers 488 accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Beds feature down comforters. A pillow menu is available. 50-inch LED televisions come with cable channels and DVD players. Bathrooms include complimentary toiletries, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Now Sapphire Riviera Cancun has 7 restaurants on site.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
