4.4 out of 5

"The Royal Sands is an excellent place for a relaxing vacation! I visited for a beach-lounging vacation with family during the first week of October 20 ... " More

By a verified traveller on Thu 23 Aug 2018

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Hotel Description

4-star beachfront property near Delfines Beach

Beachfront retreat

Your stay at this Zona Hotelera property places you within 2 miles (3 km) of Cancun Interactive Aquarium and La Isla Shopping Mall. Aquaworld and Maya Cancun Museum are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a full-service spa, a marina, and 3 restaurants. Bring the family and enjoy the free kid's club, children's pool, and arcade/game room. Enjoy the 2 outdoor pools and perks like free valet parking and a free area shuttle.

Free WiFi, comfy beds

The 340 soundproofed guestrooms offer free WiFi and comfy beds. Flat-screen TVs come with satellite channels, and other amenities include balconies and 24-hour room service.

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 2 Max
C$343 per night

Deluxe Two Bedroom Master Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Suite, 2 Bedrooms, Beachfront

Bed Count 1 King Bed Maximum Occupancy 6 Max

Junior Suite, Beachfront

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Deluxe One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite, 1 Bedroom, Beachfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Royal Sands & Spa All Inclusive ratings based on 108 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Royal Sands & Spa All Inclusive

Everyone (74) Couples (14) Family (16) Other (1)
5 out of 5
It was a great place to stay with wonderful staff and clean. Every room faced the beach.

Posted by on 29 May 2019

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4 out of 5
The food looked great and was prepared well from good ingredients, but everything tasted different thsn I expected. The BLT was good, but only avaiable through room service.

Posted by on 28 May 2019

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5 out of 5
All and all my wife and I were quite pleased with the property, staff, and service. The food at the hotel restaurant (buffet) was excellent. The hotel is a time sharing resort therefore we had to change our room which was really of no issue. We would definitely considering coming back and this time with our kids. One thing hotel could try to make an improvement on. Try to have more alcohol in the drinks otherwise you feel like you are drinking a non alcoholic drink. Or you could just pay out of pocket for more alcohol and that is an individual choice.

Posted by on 27 May 2019

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5 out of 5
Beautiful view! Very clean and staff are always doing a fantastic job keeping it that way. Always so friendly and nice. Delicious food and lots of choices for restarants included. Dinner was amazing every night. Thank you for an incredable stay.

Posted by on 23 May 2019

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3 out of 5
The high rating had me overly confident with this trip. First impression was terrible. The desk clerk was very rude and did not seem to even want to help us. We had to wait several hours to check in which is fine since we got there early but they wouldn't even give us water while we waited. The hotel is massive and if you don't get up early to claim your pool side chairs you are out of luck. This is a time share property so they constantly pressure you to sit through their 1.5 hr presentation. Hardly any food options actually on site you had to be transported by shuttle to off site locations to eat. Very nice hotel and they keep it very clean. There are 2 sides one side was very quiet and simply boring. All of the activities were on the first side. I had the penthouse which was amazing beautiful views and massive room. My main compliant and if you take anything from this review was the fact they seriously are tip happy at this facility. I have been Cancun several times and have never seen this. They take your key like a credit card everywhere you go and then bring you a zero dollar receipt so that you will tip them and they charge it to your room. Every time you get a drink or food they do this. It kinda bums you out when you pay for all inclusive and it seems like everywhere you turn someone has their hand out wanting more tips.

Posted by on 20 May 2019

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5 out of 5
The best part was the staff members. Every single person is super friendly. The best customer service. Wow!

Posted by on 15 May 2019

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5 out of 5
Staff all very friendly. Thank you to concierge Estella who took very good care of us. The service was always with a smile.

Posted by on 14 May 2019

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5 out of 5
All inclusive, good service, good quality, clean, well maintained, overall very good

Posted by on 14 May 2019

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5 out of 5
My wife and I love this place. It is our fifth time and we plan on going back many, many times. The Staff is what makes this place feel like home!

Posted by on 12 May 2019

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4 out of 5
The staff were wonderful, the food execent, love this place i will come back again.

Posted by on 8 May 2019

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About the The Royal Sands & Spa All Inclusive

Location Blvd. Kukulcan, Km. 13.5, No. 32, Cancun, QROO 77500

All-inclusive Details

  • Access to offsite clubs included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Surcharge for premium or imported non-alcoholic beverages
  • Premium food items not included
  • Water fitness classes/lessons included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Bicycling included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Tennis lessons included
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

The Royal Sands & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of The Royal Sands & Spa All Inclusive, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar, and a swim-up bar. WiFi is free in public spaces. A children's pool, a fitness center, and spa services are also featured at the family-friendly The Royal Sands & Spa All Inclusive. Free self parking and valet parking are available. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 340 guestrooms or units
  • 9 levels
  • 15 buildings
  • 3 dining venues
  • 2 bars by the pool
  • Built in 2000
  • Bar on the beach
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (18.5 km / 11.5 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Royal Sands & Spa All Inclusive offers 340 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

La Veranda - Overlooking the ocean, this family restaurant specializes in international cuisine and serves lunch and dinner.

Hacienda Sisal - This restaurant specializes in Mexican cuisine and serves brunch and dinner.

Char Hut - This poolside café specializes in American cuisine and serves light fare only.

Sidelines Sports Bar - Onsite sports bar. Happy hour is offered.

The Royal Roast - This coffee shop serves light fare only.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Body wraps
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is 25

Special check-in instructions:

Guests staying on Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.

One registered guest in each villa must be at least 25 years of age and willing to accept responsibility for the actions of all villa occupants.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per stay
  • Sanitation services: USD 2.5 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Sands All Inclusive All-inclusive property Cancun
  • Royal Sands All Inclusive
  • Royal Sands Cancun
  • Royal Sands
  • Royal Sands All Inclusive All-inclusive property