Book a hotel near Little Ray's Reptile Zoo, Hamilton

"The staff need to be more professional. I had an awkward experience that did not make a good impression on me nor my partner. The staff was handling a difficult customer ahead of me, but their incapacity to correctly handle that difficult customer, to say the least was disappointing. The staff member had become alarmingly irate with that particular difficult customer, very unprofessional. Adding to the already convoluted spectacle, after re-entering the lobby with my luggage, the manager, incorrectly assumed that I was the difficult customer that her staff was dealing with earlier. This was an incredulous experience that has left a bitter memory regarding this establishment. To the hotel management, please train your staff on how to handle difficult customers and train your manager to properly identify difficult situations without jumping to conclusions and assumptions. I shouldn't have to tell you how to do your job."

"Had a great stay there with my granddaughter. We were in Hamilton for a dance competition. The restaurants were both handy to have. Comfortable beds and we stayed in room 108 and had no issues."

"breakfast was all right. typical starbucks offerings at Marriott venues. dining options are nearby and so is freeway."

"Nice hotel, location not that handy, but ok if you have a car. Rooms a bit dated but clean. We bought breakfast at the restaurant and this was very good."

"cleaning staff did not clean rooms. just made bed. stayed for two whole weeks and had the same sheets the whole time. did not have garbages cleaned every other day (more like every 4 days). are not inclusive for people of all tax brackets, they expect you to use only credit for your stay and overcharge your card if you do not have a high enough credit limit."

"Breakfast was hot, well stocked"