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4.4 out of 5

"The staff was always able to help. It is close to the subway and Times Square. " More

By a verified traveller on Mon 23 Apr 2018

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Hotel Description

3-star hotel near Herald Square

Heart of New York

With a stay at this Midtown hotel, you'll be steps from Empire State Building and Herald Square. Macy's and Times Square are also within half a mile (1 km).

Restaurant, bar/lounge

This hotel features a restaurant, a rooftop terrace, and a bar/lounge. Business travelers can take advantage of the laundry service. There's luggage storage and multilingual staff can provide around-the-clock assistance.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 183 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include rainfall showerheads, hair dryers, and laptop-compatible safes.

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$271* Per night/room 29 Sep. - 30 Sep.

One Double Bed (Mini)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Premier Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Metro ratings based on 83 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Metro

Everyone (11)
3 out of 5
Construction is a problem. Only one elevator working. Room was clean and overall impression good. Would stay again AFTER construction ends.

Posted by on 26 Jul. 2019

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Comment from Hotel Management

1 Aug. 2019 by the Metro Team

Thank you for your feedback and comments. We apologize that you were inconvenienced by our temporary elevator issue and do hope you will give us another opportunity to show you the best of our hotel when you travel again to the Big Apple.

2 out of 5
I was very disappointed in my stay this time. I have stayed at Hotel Metro before and have enjoyed my room. The hotel is going through renovations but I was not aware that some of the rooms had not been completed. I thought that they were just working on the lobby. My first two stays I had newly renovated rooms so they were clean and very comfortable. However, this last stay I was placed in a room that was not renovated. The room obviously was not what I expected and it was not in very good condition. One morning I even discovered a big bug near my bed. The price for my run down room was not worth it, especially since I had stayed in nicer rooms before. I am not sure why the staff would do this to a returning guest.

Posted by on 26 Apr. 2019

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Comment from Hotel Management

3 May 2019 by The Team at Hotel Metro NYC

We are sorry to hear that we missed the mark for this stay, especially because you are a repeat guest and you know this is not up to our standards which usually get top marks. Please reach out to us via customer service; we hope that you will give us another chance during your next visit to New York City so that we may show you that we are indeed committed to providing you with the best experience. Thank you for taking the time to share your feedback.

5 out of 5
Great location in midtown NYC. Room is small but it’s NYC so you won’t be spending a lot of time inside.

Posted by on 31 Dec. 2018

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Comment from Hotel Management

31 Dec. 2018 by The Team at Hotel Metro NYC

Thanks for the great rating and review. We are glad you enjoyed your stay!

5 out of 5
Loved my stay there. It has a very calm vibe and yet is located super close to Penn Station, the Empire State Building and even Times Square. Very safe. Rooms are small but very comfortable. The hotel isn’t fancy but has an understated Art Deco vibe. The view from the Penthouse terrace is amazing. It feels like you could reach out and touch the Empire State Building. Finally the staff was warm and welcoming. Would recommend.

Posted by , from Washington, DC on 19 Nov. 2018

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Comment from Hotel Management

21 Nov. 2018 by The Team at Hotel Metro NYC

Hi Babs, We are thrilled by your great recommendation and appreciate all the lovely little details you have shared about your stay with us. Thanks for choosing Hotel Metro!

4 out of 5
The staff was always able to help. It is close to the subway and Times Square.

Posted by , from Costa Rica on 23 Apr. 2018

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Comment from Hotel Management

24 Apr. 2018 by The Team at Hotel Metro

Hello Natalia, All of us at Hotel Metro are pleased you enjoyed your stay and that we were able to provide you with excellent service. Thank you for sharing your review.

5 out of 5

Nice hotel downtown

The staff was very nice and helpful. The hotel was right downtown close to shopping and Madison Square Garden. The hotel is a little dated, but the rooms have been updated and are clean. Only possible issue for some people, is the street noise, but there's nothing you can do about that. It's downtown New York City. And honestly, you actually begin to drown it out once you stop paying attention to it. But I would highly recommend this hotel. And I'm confident that I will stay at this hotel again.

Posted by , from Washington DC on 3 Sep. 2017

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Comment from Hotel Management

8 Sep. 2017 by The Team at Hotel Metro

Thanks for the fabulous recommendation. We love your advice concerning the city noise, as NYC is the city that never sleeps! We look forward to the opportunity to welcome you back to Hotel Metro.

5 out of 5
Wonderful time in NYC! The view from the rooftop is amazing! Great for the price and location. Coming back for sure!

Posted by on 23 Jun. 2017

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Comment from Hotel Management

28 Jun. 2017 by Metro Team

Thank you for sharing your beautiful picture of the ESB from the Metro's rooftop terrace. We are glad you enjoyed your stay and hope to see you again on your next visit to NYC

5 out of 5

the bed was amazing.

i slept so well in that bed. everything was beautiful and exactly what i needed. although i was only there for a short time, i would definitely come back. they had a long list of activities for those who had never been to the area. a concierge. complimentary wine tasting. the entire hotel was great.

Posted by on 13 Jun. 2016

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Comment from Hotel Management

16 Jun. 2016 by sales@hotelmetronyc.com

Thank you for your feedback. We are glad you enjoyed your stay and found the bed comfortable. We look forward to your return to the Metro!

5 out of 5

excellent place to stay on business

Pros: free water und soda in the minifridge upon arrival
Cons: while the $5.95 breakfast upgrade was nice it did cost an additional $5 for bagel and coffee which was free in the free buffet
Location: less than 1/2 block from herald square subway station which is one stop away from times square so you have the city at your feet.
less than 1/2 block from herald square subway station which is one stop away from times square so you have the city at your feet. room is clean, comfortable updated.

Posted by on 15 Jan. 2016

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Comment from Hotel Management

21 Jan. 2016 by Hotel Metro Team

Thank you for your feedback. We are glad you found the Metro to be an excellent place to stay on business and that our location was convenient for you. Hope to welcome you back on your next visit.

5 out of 5

Stayed over for a concert at MSG

Location: The location was prime. Herald Square and vendors steps away.
My husband and I stayed one night at the Metro and it was wonderful. They had a free "Happy Hour" with appetizers and upgraded our room. Although, the roof top area did not have tables (due to the fall season) we were able to go out and take pictures of the Empire State Building. The upgraded room had a complimentary mini frig with beverages. The breakfast was adequate, nothing fancy just some bagels, muffins, cereal and fruit. The staff were delightful. We would definitely stay again next time we are in the city.

Posted by , from NJ on 2 Nov. 2015

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Renovations + Closures

The property is undergoing renovations. The following areas are affected:

  • Bar/lounge
  • Fitness facilities
  • Lobby

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Metro. This 3-star New York hotel is smoke free.

  • 1 building
  • 183 guestrooms or units
  • 13 levels
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Transport

  • Airport: New York, NY (LGA-LaGuardia) (14.5 km / 9 mi)
  • Train station: New York W 32nd St. Station (0.9 km / 0.6 mi)
  • Metro station: 34 St. Station (Herald Square) (0.2 km / 0.1 mi)
  • Parking:

Room Amenities

Hotel Metro offers 183 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Hotel Metro has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Hotel Metro
  • Hotel Metro New York
  • Metro Hotel
  • Metro Hotel New York City
  • Hotel Metro Hotel
  • Hotel Metro New York
  • Hotel Metro Hotel New York
url importing https://www.travelocity.ca/New-York-Hotels-Hotel-Metro.h3229-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.