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Hotel Description

Eco-friendly hotel near Quinta Avenida

City center stay

Your stay at this Playacar hotel places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Mamitas Beach Club are also within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free perks include full breakfast, free self parking, and a beach shuttle.

Free WiFi, LCD TVs

The 135 guestrooms offer LCD TVs with cable channels, along with free WiFi and hair dryers. Other amenities include safes, showers, and phones.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$67* Per night/room 6 Jul. - 7 Jul.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

City Express Playa del Carmen ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for City Express Playa del Carmen

Couples (1)
5 out of 5
Muy limpio y personal muy formal! Quiza el ofrecimiento gratuito del transporte, en ninguno de los 2 hoteles aplicaba; puede ser lo negativo!

Posted by on 26 Nov. 2019

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Comment from Hotel Management

28 Nov. 2019 by Gerente General

Estimado huesped: Agradecemos sus comentarios y su preferencia por esta su casa en Playa del Carmen, nos complace saber que su estancia fue placentera y que el trato del personal fue de su agrado. Le ofrezco una disculpa por el tema de la transportación, por disposición municipal solo podemos brindar el servicio a los clubs de playa, ya estamos trabajando para brindar una solución alternativa a este tema . Nos encantaría tener la oportunidad de atenderle nuevamente.

Property Features

City Express Playa del Carmen offers its guests an outdoor pool and a 24-hour fitness center. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available. The eco-friendly City Express Playa del Carmen also features coffee/tea in a common area, laundry facilities, and dry cleaning/laundry services. Self parking is free. This Playa del Carmen hotel is smoke free.

  • 1 building
  • 135 guestrooms or units
  • 3 levels
  • Built in 2012
  • Full breakfast (free)
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (56.8 km / 35.3 mi)
  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

City Express Playa del Carmen offers 135 air-conditioned accommodations with safes and hair dryers. 32-inch LCD televisions come with cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at City Express Playa del Carmen

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Noise-free rooms not guaranteed
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • No pets or service animals allowed
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays 24 hours

Hotel Names

  • City Express Playa Carmen
  • City Hotel Playa Express Carmen
  • City Express Playa Del Carmen Riviera Maya, Mexico
  • City Express Playa Carmen Hotel
  • City Express Carmen Carmen
  • City Express Playa del Carmen Hotel
  • City Express Playa del Carmen Playa del Carmen
  • City Express Playa del Carmen Hotel Playa del Carmen

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Biosphere
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.