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Hotel Cielo

3.5 star property
3.5-star beach hotel near Playa del Carmen Main Beach

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Hotel Cielo

Photo gallery for Hotel Cielo

Terrace/patio
Front of property
Family Room, Balcony
Pet-friendly
Shower, free toiletries, hair dryer, towels

Overview of Hotel Cielo

Reviews
8.6

Excellent

Popular amenities

  • RestaurantRestaurantRestaurant
  • Room serviceRoom serviceRoom service
  • Free WiFiFree WiFiFree WiFi
  • HousekeepingHousekeepingHousekeeping
  • Air conditioningAir conditioningAir conditioning
  • 24/7 front desk24/7 front desk24/7 front desk

Explore the area

Map
Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach3 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal5 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Room options

View all photos for Double Room (Double Interior Room)

Double Room (Double Interior Room)

Double Room (Double Interior Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Balcony

Family Room, Balcony

Family Room, Balcony

  • Sleeps 5
  • 1 Twin Bed, 1 King Bed and 1 Double Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Balcony

Family Room, Balcony

Family Room, Balcony

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • Sleeps 4
  • 2 Double Beds

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About the area

Playa del Carmen

Oceanside stay.At this Downtown Playa del Carmen hotel, you'll be well placed to visit Playa del Carmen Main Beach and Quinta Avenida, both within a 5-minute walk. Founders Park and Mercado Playa del Carmen are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Playa del Carmen Maritime Terminal - 5 min walk
  • Quinta Alegría Shopping Mall - 9 min walk
  • Mamitas Beach - 13 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Fives Rooftop - 2 min walk
  • La Vagabunda Centro - 1 min walk
  • Los Tapetes - 1 min walk
  • Karen's Restaurant - 1 min walk
  • Hard Rock Cafe Playa del Carmen - 1 min walk

About this property

Hotel Cielo

3.5-star beach hotel near Playa del Carmen Main Beach
There's a restaurant on site. WiFi is free in public spaces. A roundtrip airport shuttle and an area shuttle are available for a fee. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Cielo. You'll have access to the health club at a partner property.

This 3.5-star Playa del Carmen hotel is smoke free.

  • 18 guestrooms or units
  • 3 levels
  • 2 buildings
  • Terrace on the roof
  • Towels for the beach
  • Umbrellas for the beach
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site
  • Dining venue
Hotel Cielo offers 18 air-conditioned accommodations with laptop-compatible safes and complimentary toiletries. These individually decorated and furnished accommodations include desks. Televisions come with digital channels and Netflix.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • 1 restaurant
  • Room service available

Things to do

  • Access to nearby health club
  • Ecotours

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • 32-inch TV
  • Digital channels
  • Netflix
  • Streaming services

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Paper towels

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 8 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 500 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Up to 2 children 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cielo Hotel
Cielo Playa del Carmen
Hotel Cielo
Hotel Cielo Playa del Carmen
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Hotel Cielo Hotel
Hotel Cielo Playa del Carmen
Hotel Cielo Hotel Playa del Carmen

Hotel Cielo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 140 out of 283 reviews" "
Rating 8 - Good. 98 out of 283 reviews" "
Rating 6 - Okay. 32 out of 283 reviews" "
Rating 4 - Poor. 9 out of 283 reviews" "
Rating 2 - Terrible. 4 out of 283 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

RAQUEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the place, the location is incredible, the staff is very friendly too. Highly recommended.

10/10 Excellent

Cassidy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and charming hotel. It's a little loud in the evening but if you want to be in the middle of everything you get what you ask for.
Stayed 5 nights in Dec 2023

10/10 Excellent

Vicente

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small super clean hotel, cozy, right on 5th ave but without the noise. Great customer service, the restaurant serves first level food. Great steak
Stayed 5 nights in Dec 2023

10/10 Excellent

Dinorah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! We have stayed here several times and each has been excellent
Stayed 7 nights in Dec 2023

10/10 Excellent

Marciel

Liked: Cleanliness, staff & service, property conditions & facilities
Location is everything. Right in the heart of PDC.
Stayed 8 nights in Aug 2023

8/10 Good

Mahmoud

Disliked: Staff & service
Stayed 3 nights in May 2023

4/10 Poor

Gumercindo

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches in the room
The service was good no complains there. There were roaches in our room. Very disappointed because this hotel had 4.5 stars when I looked it up. This is definitely not a family friendly area. It is loud outside lots of noise, people music till passed 3am.
Stayed 2 nights in Apr 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the character of the building, especially compared to all the modern building that is happening all around. We felt like we were staying in "old Mexico." It is charming to look at and to stay in. Friendly and helpful staff. It is in a lively and happening part of town, but was quiet after about 10pm. We would stay there again.
Stayed 1 night in Feb 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very small room. Bought it as a double and twin bed room, but just had double. Bathroom was smelly, and toilet was very bad.
Stayed 4 nights in Feb 2023

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The property was super cute - don’t expect luxury boutique, more old school traditional charm.
Stayed 1 night in Feb 2023