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4.5 out of 5

"Excellent location but poor amenities, outdated, poor service. Remote control did not work and staff was indifferent to address problem. No cups or ... " More

By a verified traveller on Sat 28 Jan 2023

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Hotel Description

3.5-star Colonial hotel near Playa del Carmen Main Beach

Seaside stay

At this Downtown Playa del Carmen hotel, you'll be well placed to visit Playa del Carmen Main Beach and Quinta Avenida, both within a 5-minute walk. Mario Villanueva Stadium Madrid and Mamitas Beach are also within half a mile (1 km).

Dining, outdoor pool

A restaurant and an outdoor pool are featured at this hotel. WiFi in public areas is free. A terrace, a garden, and a library are also on offer.

Standard King

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $105* Per night/room 5 Apr. - 6 Apr.

Standard Double Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Double Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Riviera del Sol ratings based on 6 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riviera del Sol

Everyone (1) Couples (3) Family (2)
4 out of 5

Posted by , from LONGMEADOW on 11 Mar. 2023

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Comment from Hotel Management

5 Apr. 2023 by riviera del sol

We appreciate your stay at Riviera del Sol and your kind comments, come back soon!

4 out of 5
Excellent location but poor amenities, outdated, poor service. Remote control did not work and staff was indifferent to address problem. No cups or glassware, no wash towels only one hand towel. AC is loud and only works on one speed and temperature can’t be adjusted. This hotel has excellent location but it hasn’t been renovated for decades.

Posted by , from Murrieta on 28 Jan. 2023

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Comment from Hotel Management

11 Feb. 2023 by RDS

Thank you for taking the time to rate your stay, the room cleaning service is done daily, if on any occasion by mistake you did not leave towels you should report it, as well as any damage for prompt repair, otherwise we will not be able to meet your needs.

4 out of 5
Five stars for location but its highly desirable location is also its curse. Nearby night clubs playing loud music till 2:30 am will keep you awake.

Posted by , from Murrieta on 27 Jan. 2023

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Comment from Hotel Management

11 Feb. 2023 by RDS

Thank you for your comments! At the front desk we have earplugs in case the sound of the music is too annoying for the guest. We look forward to welcoming you again.

5 out of 5
We loved the stay. Amenities and service were excellent. Extra bath towels, wash towels and a hair dryer would be great!

Posted by on 3 Jul. 2022

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Comment from Hotel Management

17 Jul. 2022 by Riviera del Sol

Thank you a lot for your amazing review:). Towels and hair dryer are available for our guest, just need to request to front desk. We look forward welcome you again very soon!

5 out of 5
We loved our room and the freedom of entering and exiting the property. The pool is beautiful (although we spent our time at the nearby beach). This hotel's location make it quite a find!

Posted by on 11 Jun. 2021

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Comment from Hotel Management

11 Jun. 2021 by Andrea

Dear guest, we feel delightful to hear you had a wonderful experience with us. It was a pleasure having you stay with us!

5 out of 5
The Riviera del Sol was in the perfect spot for us, 1 block from 5th Ave and 2 blocks from the beach where you have beach privileges and you can buy yummy food and drinks. Now, the hotel puts out a breakfast that is amazing from 7 to 11. If you don't see what you want, they will cook it for a small fee. Love all the staff, they are so friendly and helpful with our needs. This place is just so cute; about 25 rooms we think. Some of the best places to eat and shop are in the area on 5th Ave. We did very well with jewelry about 1/2 block from the hotel going towards (west) 5th Ave on 30th Street; it's a cubby hole store. Best deals there are late afternoon the day before you leave; tell them you are leaving; credit card OK. Kids we saw loved the pool...we did to!

Posted by , from Greenville, NC, USA on 11 Feb. 2019

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Comment from Hotel Management

12 Feb. 2019 by Sybil Acuña /Sales manager

Dear David, Thank you for entrusting us to make your stay an unforgettable one. We look forward to reliving all the beautiful moments that you enjoyed so much . Kind regards- Sybil Acuña

Property Features

Riviera del Sol offers its guests an outdoor pool and a children's pool. There's a restaurant on site. A free manager's reception is offered daily. WiFi is free in public spaces. A library, a terrace, and tour/ticket assistance are also featured at Riviera del Sol. An airport shuttle (available 24 hours) is available for a fee. Smoking is allowed in designated areas at this Colonial Playa del Carmen hotel.

  • 1 building
  • 23 guestrooms or units
  • 3 levels
  • Manager's reception (free)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Smoking in designated areas
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Riviera del Sol offers 23 air-conditioned accommodations with safes and complimentary toiletries. Rooms open to balconies. LED televisions come with cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Private balcony
  • LED television
  • Cable channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

The hotel hosts a free manager's reception daily.

Riviera del Sol has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Riviera del Sol offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Riviera del Sol

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts major credit cards, Visa, Mastercard, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Contactless check-out is available.

  • No elevators
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay free - 2
  • Front desk opens daily at 8:00 AM
  • Front desk closes daily at 8:00 PM
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free 12
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 7 for adults and USD 7 for children
  • Airport shuttle fee: USD 100 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Riviera Sol
  • Riviera Sol Hotel
  • Riviera Sol Hotel Playa del Carmen
  • Riviera Sol Playa del Carmen
  • Sol Riviera
  • Hotel Riviera Del Sol Riviera Maya/Playa Del Carmen, Mexico
  • Riviera Del Sol Hotel
  • Riviera Del Sol Playa Carmen
  • Riviera del Sol Hotel
  • Riviera del Sol Playa del Carmen
  • Riviera del Sol Hotel Playa del Carmen

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.