"Excellent location but poor amenities, outdated, poor service. Remote control did not work and staff was indifferent to address problem. No cups or ... " More
Seaside stay
At this Downtown Playa del Carmen hotel, you'll be well placed to visit Playa del Carmen Main Beach and Quinta Avenida, both within a 5-minute walk. Mario Villanueva Stadium Madrid and Mamitas Beach are also within half a mile (1 km).
Dining, outdoor pool
A restaurant and an outdoor pool are featured at this hotel. WiFi in public areas is free. A terrace, a garden, and a library are also on offer.
5 Apr. 2023 by riviera del sol
We appreciate your stay at Riviera del Sol and your kind comments, come back soon!
11 Feb. 2023 by RDS
Thank you for taking the time to rate your stay, the room cleaning service is done daily, if on any occasion by mistake you did not leave towels you should report it, as well as any damage for prompt repair, otherwise we will not be able to meet your needs.
11 Feb. 2023 by RDS
Thank you for your comments! At the front desk we have earplugs in case the sound of the music is too annoying for the guest. We look forward to welcoming you again.
17 Jul. 2022 by Riviera del Sol
Thank you a lot for your amazing review:). Towels and hair dryer are available for our guest, just need to request to front desk. We look forward welcome you again very soon!
11 Jun. 2021 by Andrea
Dear guest, we feel delightful to hear you had a wonderful experience with us. It was a pleasure having you stay with us!
12 Feb. 2019 by Sybil Acuña /Sales manager
Dear David, Thank you for entrusting us to make your stay an unforgettable one. We look forward to reliving all the beautiful moments that you enjoyed so much . Kind regards- Sybil Acuña
Riviera del Sol offers its guests an outdoor pool and a children's pool. There's a restaurant on site. A free manager's reception is offered daily. WiFi is free in public spaces. A library, a terrace, and tour/ticket assistance are also featured at Riviera del Sol. An airport shuttle (available 24 hours) is available for a fee. Smoking is allowed in designated areas at this Colonial Playa del Carmen hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Riviera del Sol offers 23 air-conditioned accommodations with safes and complimentary toiletries. Rooms open to balconies. LED televisions come with cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
The hotel hosts a free manager's reception daily.
Riviera del Sol has a restaurant on site.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Riviera del Sol offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts major credit cards, Visa, Mastercard, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Contactless check-out is available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.