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Sandos Playacar Select Club Adults Only- All inclusive

4-star property
Paseo Xaman-ha Lote 1, Playa del Carmen, QROO 1-855-887-0424
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3.8 out of 5
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See all 18 Travelocity Reviews

"The hotel met my expectations in every way. The pools were clean and well maintained. The staff was helpful. The spa was great. Negative: The first p ... " More

By a verified traveller on Mon 29 Jul 2019

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Hotel Description

4-star beachfront property near Quinta Avenida

Beachfront retreat

Your stay at this Playacar property places you within 3 miles (5 km) of Quinta Avenida and Central Square. Nuestra Senora del Carmen Catholic Church is within 3 miles (5 km) and El Camaleon Mayakoba Golf Course is within 9 miles (15 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 10 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 3 coffee shops/cafés and free perks like valet parking and WiFi in public areas.

Free WiFi, iPod docks

The 276 guestrooms feature free WiFi, plasma TVs with satellite channels, and thoughtful touches like free minibar items and bathrobes. Balconies, iPod docks, and 24-hour room service are also available.

Select Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Select Superior

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sandos Playacar Select Club Adults Only- All inclusive ratings based on 18 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sandos Playacar Select Club Adults Only- All inclusive

Everyone (13) Couples (2) Family (1)
3 out of 5

Posted by on 16 Feb. 2019

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Comment from Hotel Management

29 Apr. 2019 by Warren B

¡Gracias por darle a Sandos Playacar Beach Resort su opinion! Siempre a su Servicio! Warren B Web Relations Manager Sandos Playacar Beach Resort

2 out of 5
We were very disappointed with this property. It is advertised as an Adults Only resort but it is not. It has an adults only section within a large, crowded, noisy family resort. The swim up bar was located in the family section. The only restaurant in the adult section was closed half the time and we needed to eat in the buffet style restaurants that cater to families. Like a Chucky Cheese with a beach. The loud music shows went on until midnight and we were unable to sleep. Beaches were beautiful and staff was lovely but we will never stay here again. The word my daughter used to describe this resort was "cheesy". We actually checked out of the hotel after 2 nights and went down the road to a higher quality resort where we were very happy.

Posted by , from Philadelphia on 27 Nov. 2019

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Comment from Hotel Management

27 Nov. 2019 by Warren B

Thanks Dawn for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. While your comments are not typical of the large majority of our Guests experiences, we will be forwarding them to our Management for their review. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

3 out of 5

Posted by on 20 Aug. 2019

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Comment from Hotel Management

22 Aug. 2019 by Warren B

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. While your comments are not typical of the large majority of our Guests experiences, we will be forwarding them to our Management for their review. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

5 out of 5
The hotel met my expectations in every way. The pools were clean and well maintained. The staff was helpful. The spa was great. Negative: The first person we met at the hotel was a guy who tried to sell us other vacation packages for the future. What if we disliked the hotel and hated our vacation? Don't buy anything from someone unless you get a chance to evaluate the current vacation first. We had to tell him to drop dead before we were allowed to go to our hotel room. They continued trying to sell us the other vacation packages for the next couple of days. Someone who has been traveling for 10 hours wants to go to their room, not buy a vacation for next year. Negative: I wanted to tip my servers. Unfortunately, no change for US money could be found on the property.

Posted by on 29 Jul. 2019

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5 out of 5
Staff was incredibly friendly and great at their jobs - house cleaning to bar tenders. Exceptional specialty restaurants.

Posted by on 7 Jun. 2019

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Comment from Hotel Management

9 Jun. 2019 by Warren B

Thank You for taking the time to share your vacation experience with us at Sandos Playacar Beach Resort! We really appreciate your input in helping us to provide an exceptional service! We look forward to your next vacation with us! Always at your service. Warren B Web Relations Manager Sandos Playacar Beach Resort

5 out of 5

Posted by on 2 Jun. 2019

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Comment from Hotel Management

2 Jun. 2019 by Warren B

Dear Guest, Thank You for rating us 5 Stars and for having taken the time to share your opinion of us online. We really appreciate your opinion! We look forward to receiving you back in the future at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

1 out of 5
The Property has many pools, which is great but the pool do not have any bar service around the pool area and the bars themselves only have one bartender so the lines are long. The rooms in the adult area smell of mildew, the shower is full of black mold, the refrigerator in our room never worked.

Posted by on 26 Feb. 2019

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Comment from Hotel Management

26 Feb. 2019 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for choosing Sandos Playacar Beach Resort to spend your vacations and for sharing your impressions about your recent stay in our hotel. We are sorry to read that there were some aspects that were not of your liking and that you have some problems in your room. You can be sure that your comments will be shared with the corresponding departments in order to take the necessary corrective actions. Kind regards,

5 out of 5
Excellent experience great service food needs a little improvement (desserts in particular) but overall great hotel

Posted by , from San Antonio on 2 Dec. 2018

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Comment from Hotel Management

10 Feb. 2019 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for choosing Sandos Playacar Beach Resort to spend your vacations and for sharing your impressions. It is great to read you had a great experience enjoying the service and food. We hope to welcome you back in the future. Kind regards,

5 out of 5

An awesome place to get away.

I have no complaints to anything experienced at this resort. Beyond expectation.

Posted by , from Wyoming-USA on 9 Aug. 2018

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Comment from Hotel Management

13 Aug. 2018 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for choosing us as your vacation destination and for sharing your opinion. It is great to read that your stay exceeded your expectations and we hope to welcome you back in the future. Kind regards,

5 out of 5

Beautiful property great staff!

Just had a fantastic 10 days at Sandos Playacar. Everything was great. The property was beautiful. The food was great especially the Italian & the Steak House. We upgraded to the Adults only select club & would highly recommend that to anyone. The Adults only pool & swim up bar was fantastic, and the staff was amazing, especially David. He went above and beyond for all of the customers. You can tell he loves his job. With select club you also get access to a special breakfast buffet in the mornings, and access to 2 premium bars.

Posted by , from WA on 3 Mar. 2018

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Comment from Hotel Management

3 Mar. 2018 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank your for choosing Sandos Playacar Beach Resort as your vacation destination and for sharing your impression about your stay. It is great to read you had a fantastic time with us enjoying the food, the adults only section and the attention of David. We will be delighted to welcome you back in the future. Kind regards,

About the Sandos Playacar Select Club Adults Only- All inclusive

Location Paseo Xaman-ha Lote 1, Playa del Carmen, QROO 77710

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Sandos Playacar Select Club Adults Only- All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Playacar Select Club Adults Only- All inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and scuba diving. There are 10 restaurants and 3 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers an outdoor pool, outdoor tennis courts, and a health club. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 276 guestrooms or units
  • 3 levels
  • 3 buildings
  • 10 dining venues
  • 6 bars or lounges
  • 3 coffee shops
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (61.1 km / 38 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Sandos Playacar Select Club Adults Only- All inclusive offers 276 accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Plasma televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Sandos Playacar Select Club Adults Only- All inclusive has 10 restaurants on site.

Late night fare is available from 24-hour room service.

Spa Services

  • Number of treatment rooms 22
  • Outdoor treatment areas
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 18
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sandos Beach Resort Adults Only-All Inclusive
  • Sandos Playacar Beach Resort Adults Only-All Inclusive
  • Sandos Playacar Beach Resort Select Club All Inclusive
  • Sandos Playacar Beach Select Club Playa del Carmen
  • Sandos Playacar Beach Select Club
  • Sandos Playacar Beach Select Club All Inclusive
  • Sandos Playacar Beach Resort Spa Adults Only All Inclusive
  • Sandos Select Club All Inclusive Adults
  • Sandos Playacar Select Club All Inclusive Adults Only
  • Sandos Select Club All Inclusive Adults All-inclusive property
  • Sandos Playacar Select Club All Inclusive Adults
  • Sandos Playacar Beach Resort Spa Adults Only All Inclusive
  • Sandos Playacar Beach Resort Select Club All Inclusive
  • Sandos Select Inclusive Adults

You should know

  • Sandos Playacar Select Club Adults Only- All inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.