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citizenM Boston Back Bay

4.0 star property
4-star hotel near Northeastern University

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Photo gallery for citizenM Boston Back Bay

Lobby lounge
Lobby sitting area
Interior detail
Exterior
Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk

Explore the area

View in a map
408 Newbury street, Boston, MA, 02115
  • Place, Newbury Street
    ‪1 min walk‬
  • Place, Hynes Convention Center
    ‪5 min walk‬
  • Place, Fenway Park
    ‪8 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(219 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

8.6 out of 10
Excellent
(39 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

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About the area

Boston

Fenway–Kenmore stay.Within a 10-minute walk of this Fenway–Kenmore hotel, you'll find Newbury Street and Northeastern University. Also, Fenway Park is within half a mile (1 km) and Copley Square is within 2 miles (3 km).

What's nearby

  • Newbury Street - 1 min walk - 0.1 km
  • Berklee College of Music - 3 min walk - 0.3 km
  • Hynes Convention Center - 5 min walk - 0.5 km
  • Northeastern University - 8 min walk - 0.7 km
  • Fenway Park - 8 min walk - 0.7 km

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Wendy's - ‬3 min walk
  • ‪The Bebop - ‬3 min walk
  • ‪Dunkin' - ‬3 min walk
  • ‪Chicha San Chen 吃茶三千 - ‬1 min walk
  • ‪Starbucks - ‬2 min walk

About this property

citizenM Boston Back Bay

4-star hotel near Northeastern University
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

  • 1 building
  • 399 guestrooms or units
  • 14 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Reviews

citizenM Boston Back Bay Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 1560 out of 2033 reviews
Rating 8 - Good. 309 out of 2033 reviews
Rating 6 - Okay. 100 out of 2033 reviews
Rating 4 - Poor. 31 out of 2033 reviews
Rating 2 - Terrible. 33 out of 2033 reviews

Reviews

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Mindy, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Faaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
From checking in to checking out, the staff was amazing. The receptionists and bar attendants (chef kiss) awesome. Helpful. Friendly. Just all around amazing and what you want in a hotel. I will be back and staying at more CitizenM hotels.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Concept

Beautiful, efficiently designed modern themed hotel with restaurant, bar and lovely work area.
Stayed 2 nights in Jun 2025

10/10 Excellent

Janet, Bend

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but efficient rooms. Great area.
Stayed 3 nights in May 2025

10/10 Excellent

Keval

Stayed 2 nights in Aug 2025

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities

Mixed feelings

The stay was fine. This hotel seems to be targeted at youth. We noticed we were like 25 years or more older than everyone else. The room was small and the bed took up half with only one side exposed for entry. This can be extremely difficult for folks as they age or anyone with back issues or other mobility problems. That being said, we got a great nights sleep on the bed. The room is technologically run. It has some fun features but that’s only when it works. Any hiccup can be confusing and frustrating. Controlling the TV was not fun… It would have to be the right circumstances for us to choose CitizenM again.
Stayed 2 nights in Aug 2025

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we expected from CitizenM. The only issue is elevators. They reserve the two back elevators for the roof bar and send guests away to the front ones, so wait is usually lengthy.
Stayed 6 nights in Aug 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Small, modern hotel convenient to shopping, dining and transportation. The rooms are quite small with a small sink/vanity out in the open and separate from an enclosed toilet/shower combo. The iPad controls your tv (didn’t work for us), lights and curtains. I woke up early and got ready in the dark to not wake my husband. We only stayed for 3 nights so it was fine. Friendly workers. You need to ask for your room to be cleaned as they are environmentally friendly. I’d stay again for a short get-away!
Stayed 3 nights in Aug 2025

8/10 Good

Katherine

Stayed 1 night in Jul 2025

10/10 Excellent

Nate

Stayed 4 nights in Aug 2025

10/10 Excellent

Scarlet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Aug 2025

10/10 Excellent

Carl

Liked: Cleanliness
Stayed 7 nights in Aug 2025

10/10 Excellent

Gregory

Stayed 1 night in Apr 2025

10/10 Excellent

levon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great patio and lobby. I highly recommend!
Yummy pizza!
Stayed 2 nights in Aug 2025

6/10 Okay

Virginia

Liked: Cleanliness, property conditions & facilities
Staff was OK but mostly unhelpful
Stayed 2 nights in Aug 2025

10/10 Excellent

Owen

Stayed 1 night in Aug 2025

10/10 Excellent

Almi

Liked: Cleanliness, staff & service, property conditions & facilities
Love it!
Stayed 1 night in Jul 2025

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the nicest hotel’s ive ever stayed at. Such great service and super modern and the rooms were beautiful and comfortable.
Stayed 2 nights in Aug 2025

10/10 Excellent

Todor, Boston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Adrian

Stayed 3 nights in Jul 2025

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is quite small but if your just sleeping its fine. If its double occupancy, one has to crawl over the other to get in & out of bed.
Stayed 1 night in Aug 2025

8/10 Good

marilynn

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2025

10/10 Excellent

Cal

Stayed 1 night in Aug 2025