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citizenM Boston Back Bay

4.0 star property
4-star hotel near Northeastern University

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Photo gallery for citizenM Boston Back Bay

Lobby
Interior detail
Exterior
Lobby sitting area
Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning

Explore the area

Map
408 Newbury street, Boston, MA, 02115
  • Fenway Park
    ‪8 min walk‬
  • Copley Square
    ‪13 min walk‬
  • Boston University
    ‪2 min drive‬
  • Boston, MA (BOS-Logan Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

8.6 out of 10
Excellent
(30 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed

9.0 out of 10
Wonderful
(178 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

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CA $366 total
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About the area

Boston

Fenway–Kenmore stay.Within a 10-minute walk of this Fenway–Kenmore hotel, you'll find Newbury Street and Northeastern University. Also, Fenway Park is within half a mile (1 km) and Copley Square is within 2 miles (3 km).

What's nearby

  • Hynes Convention Center - 5 min walk - 0.5 km
  • Northeastern University - 8 min walk - 0.7 km
  • Fenway Park - 8 min walk - 0.7 km
  • Copley Square - 13 min walk - 1.1 km
  • Boston University - 2 min drive - 2.2 km

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Bukowski Tavern - ‬4 min walk
  • ‪Wendy's - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Tatte - ‬4 min walk
  • ‪The Bebop - ‬4 min walk

About this property

citizenM Boston Back Bay

4-star hotel near Northeastern University
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

  • 1 building
  • 399 guestrooms or units
  • 14 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Languages

English

Similar properties

Exterior

Copley Square Hotel, a FOUND Hotel

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
4.3 out of 5, Excellent, 3,773 reviews
The price is CA $208
CA $242 total
includes taxes & fees
Aug 24 - Aug 25
Copley Square Hotel, a FOUND Hotel

Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1211 out of 1562 reviews
Rating 8 - Good. 226 out of 1562 reviews
Rating 6 - Okay. 73 out of 1562 reviews
Rating 4 - Poor. 23 out of 1562 reviews
Rating 2 - Terrible. 29 out of 1562 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

racquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy, very clean, super quiet given the amount of rooms. Incredibly affordable especially since you couldn’t ask to be in a better part of town. All in all a great option, I will definitely stay here again on any future trip to the area.
Stayed 2 nights in Jul 2025

6/10 Okay

MICHAEL, Baltimore

Stayed 2 nights in May 2025

8/10 Good

MARJORIE, BLUE JAY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms but big comfy lobby.
Stayed 3 nights in May 2025

10/10 Excellent

julia, san francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, modern style hotel
Stayed 2 nights in May 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for a solo journey

I was looking for a place close to Fenway Park for Myself and this place was amazing. Perfect for me as a solo traveler on this trip. Modern European style.
Stayed 1 night in May 2025

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We knew we are selecting a small room and it would be within walking distance, but we didn’t expect to have so much help from the staff in finding what we needed and in being able to rent an umbrella. It was great!
Stayed 3 nights in Apr 2025

10/10 Excellent

Anne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean, efficient hotel in a great location for walking to shops and dining. The only down side-no parking on premises. I would definitely stay there again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Bex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We adored this place. The rooms are small but they do amazing things with the space available. It was hip, the bed was incredibly comfortable, the lounge area was very relaxing. The surrounding neighborhood was great, and it was so easy to jump onto the T from across the street. This is easily my new favorite place to stay in Boston!
Stayed 2 nights in Apr 2025

8/10 Good

Kevin

Stayed 3 nights in May 2025

10/10 Excellent

Dr. Lauren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel

Fantastic hotel for my 4 night business trip!
Stayed 4 nights in Apr 2025

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Angela, Compton

Liked: Cleanliness, property conditions & facilities
Great location and clean but room is just too small for the value!
Stayed 2 nights in May 2025

10/10 Excellent

Cindy

Stayed 1 night in May 2025

10/10 Excellent

Brent

Stayed 2 nights in May 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Heuijung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Alexandria

Stayed 1 night in May 2025

6/10 Okay

Angela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Jose Gregorio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great rooms . No local phone number to call.

The rooms are non traditional , but they are unbelievable . No carpets which is a big plus . I had to book a room in this hotel due to an unexpected cancellation from another hotel . I was going to attend a family affair. Clean , modern , whimsical . Full of very young guests . The check in process is completed via tablets in the lobby with only one person attending the luggage and helping out guests. I’m more of the regular lobby check in but I guess this technological approach is where we are going to . If you want to contact the property and you are in your room , someone in the lobby will answer . But if you are outside and want to call , good luck , a bot somewhere else will answer. The rooms are very clean , modern . Beautiful in one word . But …. If you leave something in the room , let’s say a passport , or a cheese from another country in the fancy fridge, unless you can go back and do your request in person forget about it …. You may need to email or deal with the bot answering you. Certainly this is a SixSigma situation . I guess your corporate headquarters have focused on the technology and fancy appearance and forgot about the human experience . After all , we guests are people, not bots.
Stayed 3 nights in May 2025

10/10 Excellent

Alannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The technology in this hotel was great. Swift check in/out, big common area to hang out at. Customer service was great.
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Room key cards did not work and we needed to go back down to the main desk to have them reset 4 times.
Stayed 1 night in May 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location, Location, Location!

Location rules and this place is in the heart of Boston. 10 minute walk from the river, 15 minute walk from Fenway Park and 5 minutes from Copley Square. As for the hotel, there is no front desk and you check in via a kiosk. It worked great. The room was small, but had everything you need. It was clean and the blackout shade worked perfectly. A bit pricy, but fair for the location. I would stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Jee Young

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Apr 2025