Find a cheap Hotel in Zona Hotelera

Name: Hotel Riu Cancun - Adults Only - All Inclusive
Rating: 8.4

Wander Wisely with exceptional service, 24/7 support

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Recent Zona Hotelera hotel reviews by fellow wanderers

Temptation Cancun Resort All Inclusive - Adults Only

4 out of 5

Posted 1 hour ago

Travelocity Verified Review

"Everything at the hotel was excellent, from the food to the staff and all around the whole experience. The only exception was the way one hotel manager on duty handled a specific issue. We had reserved a king bed room, but because we didnt get to check in until after 9pm, they over sold the unit and gave us a double bed for the first night, which was not a big deal. The next morning we were told that check out time was 11:00 and that we had to have our stuff packed and out and that we would be without a room until after 3 which was check in, because they needed the room they gave us for incoming guests. Not that we had issue with that in itself, it was the way it was presented. Basically, it felt like even though we had purchased a room for that whole time we were there, we would essentially be homeless until they gave us a new one for several hours. Again, not a big deal, but when we asked about keeping the room until the new one was ready, they said no and of the room all together while they found us a room, rather than just telling us to keep that room and then the 1st cleaned room available would be ours. The on duty manager was zero help, had zero cares for our inconvenience that they caused, and offered no services or room credits or anything to make it better. He had absolutely no care in the world. He was a horrible experience to work through a problem that was of no fault of ours. After this issue was solved, the rest of the trip was amazing and we had a great time."

A verified traveller stayed at Temptation Cancun Resort All Inclusive - Adults Only

Secrets The Vine Cancun - Adults Only - All Inclusive

5 out of 5

Posted 1 hour ago

Travelocity Verified Review

"Everything was perfect, including my personal concierge Oscar. My only complaint was the lack of lunch options available. Everything else was absolutely perfect."

A verified traveller stayed at Secrets The Vine Cancun - Adults Only - All Inclusive

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4 out of 5

Posted 2 hours ago

Travelocity Verified Review

"The property was very clean and nice Beautiful resort excellent food. Pool was small and felt dirty towards end of day The slides were not accessible for everyone only 4’ tall and shorter The game room for kids only and not always open Rooms were always cleaned and nice Beautiful ocean view Not much to do besides eat and swim kids got bored"

A verified traveller stayed at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt