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Hotel Description

4.5-star beachfront property near Moon Palace Golf Club

Beachside getaway

Within a 5-minute walk of the property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a casino, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 5 beachside bars. Enjoy the 2 outdoor pools and free perks like buffet breakfast and valet parking.

Luxury Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $463* Per night/room 15 Apr. - 16 Apr.

Luxury Suite Ocean View with Terrace Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Honeymoon Suite Ocean View Diamond Club

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Junior Suite Swim Out

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Suite with Terrace Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only ratings based on 32 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Everyone (6) Couples (15) Family (8)
5 out of 5

Posted by on 7 Oct. 2023

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Comment from Hotel Management

28 Oct. 2023 by Guest Services Management.

Dear Sarah,I hope you are well. We wanted to take a moment to express our sincere appreciation for your recent stay at Hideaway at Royalton Riviera Cancún and for taking the time to leave us a positive rating. Your feedback is extremely valuable to us and motivates us to continue to provide the best possible service to our guests.We are pleased to hear that your experience at our hotel was satisfactory and that you enjoyed your stay with us. Our team works hard to ensure that every guest feels comfortable and welcome, and your kind words are an acknowledgement of their dedication. We are always here to serve you and hope you will consider staying with us again in the future. If you have any additional suggestions or comments on how we could further improve your experience at our hotel, please do not hesitate to share them with us.Once again, thank you for your confidence in us and for your positive rating. We look forward to welcoming you back in the near future.Yours sincerely,

1 out of 5
Well, if you wanted to go to a co-op property that is not an all adult resort, then this property is for you. The staff was friendly at all. The restaurants service was great but when you go to check in the hotel, you get hit in the face with a lot of children running around and you’re kind of confused then you go to check in. They are not too friendly and trying to upsell you on everything including your rooms. Then you are met by a host that is trying to sell. I don’t know if it’s a timeshare or coupons, but it feels like a used car salesman, just harassing you and trying to get you to buy something I paid for a vacation not a timeshare timeshare discount discount service type deal it just felt overwhelming didn’t feel very comfortable for my vacation and then we got to the room. The room covers had make up blood hairs on them took pictures of everything called room service. They did correct it, but it wasn’t something nice to walk into , very stressful for three days that we had on our trip

Posted by , from south san francisco on 24 Feb. 2024

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Comment from Hotel Management

24 Feb. 2024 by Expedia Ambassadors

Dear Infante,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards,

5 out of 5

Posted by , from Grapevine on 19 Dec. 2023

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Comment from Hotel Management

21 Dec. 2023 by Expedia Ambassadors

We are glad that you and your loved ones enjoyed your time here with us, We loved having you around generating new amazing memories together that will cherish for a lifetime, we hope you visit us backHappy Holidays and Merry Christmas.

1 out of 5
No AC. Horrible food. Nothing to eat after 8. Room service brought up chicken nuggets and 6 fried. Bed bugs stray dogs on property. Furniture worn down. Rooms humid and smell like mold.

Posted by on 11 Aug. 2023

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Comment from Hotel Management

12 Aug. 2023 by Guest Services Management.

Thank you very much for your review, we are sorry we could not meet 100% of your expectations, if you like you can contact us on any of our platforms to follow up on your comments which are very important, regarding food after 8pm we find it somewhat strange as our restaurants close at 10 pm and our sports bar with food is open until 2am, however we will be aware of the comments you have shared with us. Hoping that everything is in order at home, we remain attentive for any other comments hoping to be able to host you again in the future.

5 out of 5
Very friendly staff. Property could use some updating

Posted by on 25 Feb. 2023

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Comment from Hotel Management

26 Feb. 2023 by Hideaway at Royalton Riviera Cancun

Dear FeliciaWe appreciate your positive score regarding your recent stay with us. We will be glad to receive you once again in the not distant future.

4 out of 5

Posted by on 27 Oct. 2022

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5 out of 5

Posted by on 26 Apr. 2022

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4 out of 5
There should be more food or adult food carts in the adult area and children should be allowed.

Posted by on 23 Apr. 2022

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Comment from Hotel Management

5 May 2022 by Hideaway at Royalton Riviera Cancún.

Dear Traveler Thank you for having chosen our hotel as recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

5 out of 5
I thought the place was great and I'm planning to go with the rest of my family highly recommend and all my Mexican people, love you guys you were great!!!

Posted by , from Clifton on 14 Apr. 2022

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Comment from Hotel Management

14 Apr. 2022 by Hideaway at Royalton Riviera Cancún.

Dear Traveler Thank you for having chosen our hotel as recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

3 out of 5
Staff were great, all the way around. Room we booked was Garden view with 2 beds. What we got was one king bed with offer to have rollaway brought up and a view of a pool of stagnant water that smelled terrible with construction of a new resort behind it. No chairs on the balcony, not they were needed because you couldn't sit out there because of the smell unless the wind was blowing hard off the ocean. No room number placard outside our room, door key electronics would only work if you jiggled the door first before using the bracelet to unlock it. Access to bottled water was poor and was hot. No juice other than orange. No ice machines anywhere that I could find. Bed bugs were really bad. Almost everyone in our group of 6 we were with were bitten all over to the point that blisters formed and popped. 4 of the 6 of us got sick with something that I think we have narrowed down to sea lice. When I say sick I mean 24 hour of vomiting and diarrhea. Doctor had to be called to both our rooms to administer shots. Beach was not maintained as far as sea grass and sea weed. We had to walk through 8 to 16 inches high and 2 to 5 feet of this just to get to the water. Food was good, bars were good, pools were good but i will not be traveling to this resort again. The negetives far outweighed the posistives for me.

Posted by on 17 Mar. 2022

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Comment from Hotel Management

17 Mar. 2022 by Hideaway at Royalton Riviera Cancún.

Dear Traveler Thank you for having chosen our hotel as recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

About the Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Location Carretera Federal 307, Puerto Morelos, QROO 77500

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • 24-hour room service
  • Fitness facilities included
  • Volleyball included
  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Scuba diving lessons not included
  • Snorkeling gear not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Local beverages and soft drinks only

Property Features

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 beach bars, 6 swim-up bars, and 4 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club, and a spa tub. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 343 guestrooms or units
  • 4 levels
  • 10 dining venues
  • 5 bars on the beach
  • 2 bars by the pool
  • 6 swim-up bars
  • 4 bars or lounges
  • Built in 2014
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Gourmet Marche - This buffet restaurant serves breakfast, lunch, and dinner.

Zen - This restaurant serves dinner only. Open daily.

Hunter Steak House - This restaurant serves lunch only. Open daily.

Grazie Italian Trattoria - This restaurant serves dinner only. Open daily.

Taj | Indian Cuisine - This restaurant serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 11
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Hotel Names

  • Hideaway Royalton Adults All Inclusive Puerto Morelos
  • Hideaway Royalton Adults All Inclusive
  • Hideaway Royalton Adults Puerto Morelos
  • Hideaway Royalton Adults
  • Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
  • Hideaway Royalton Riviera Cancun All Inclusive
  • Hideaway Royalton Riviera Cancun Puerto Morelos
  • Hideaway Royalton Riviera Cancun
  • Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
  • Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
  • Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

You should know

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.