Moon Palace Cancun - All-Inclusive

4.5-star beachfront property near Moon Palace Golf Club

Choose dates to view prices

Where to?

Dates

November 2025

December 2025

16 restaurants, breakfast, dinner served; Asian cuisine

Superior Governor Ocean Front Suite - King Size Bed | View from room

Overview
Rooms
Location
Policies

Very good

Popular amenities

Explore the area

Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

Place, Go Grand Outlet Riviera Maya
‪2 min walk‬
Place, Xoximilco
‪10 min walk‬
Place, Moon Palace Golf Club
‪16 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪11 min drive‬

Room options

Superior Governor Suite - King Size Bed

Exceptional

90 sq m
Ocean view
Sleeps 4
1 King Bed

Swim Up Suite Garden View - Kids & Teens Free

45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

2 bedrooms, premium bedding, down comforters, memory foam beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

90 sq m
2 bedrooms
Sea view
Sleeps 6
1 King Bed and 2 Double Beds

Superior Honeymoon Suite - King Size Bed

Wonderful

45 sq m
Partial sea view
Sleeps 2
1 King Bed

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

90 sq m
2 bedrooms
Golf view
Sleeps 6
1 King Bed and 2 Double Beds

Superior Deluxe Garden View

Very good

45 sq m
Sleeps 2
1 King Bed OR 2 Double Beds

Superior Deluxe Garden View - Book 4 nights, Get 2 Free nights in Punta Cana

Exceptional

45 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Deluxe Ocean View - Book 4 nights, Get 2 Free nights in Punta Cana

45 sq m
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Family Suite Garden View - Kids & Teens Free

Very good

90 sq m
2 bedrooms
Sleeps 6
1 King Bed and 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Free

Good

46 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Free

Good

45 sq m
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Junior Suite Golf Course - Kids & Teens Free

Exceptional

38 sq m
1 bedroom
Golf view
Sleeps 2
1 King Bed

About the area

Cancun

Beachside getaway.You'll be within 3 miles (5 km) of Moon Palace Golf Club and 9 miles (15 km) of Riviera Cancun Golf Resort. Delfines Beach and El Rey Ruins are within 12 miles (20 km).

What's nearby

Go Grand Outlet Riviera Maya - 2 min walk - 0.2 km
Grand Outlet Riviera Maya - 6 min walk - 0.6 km
Xoximilco - 10 min walk - 0.9 km
Moon Palace Golf Club - 16 min walk - 1.3 km
El Tinto Golf Course - 2 min drive - 3.2 km

Getting around

Cancun Intl. Airport (CUN) - 8 min drive

Restaurants

‪Grand Lobby Bar - ‬6 min drive
‪Lobby Bar - ‬7 min drive
‪Boulangerie - ‬7 min drive
‪Grand Central Buffet - ‬7 min drive
‪The Grill - ‬9 min drive

About this property

Moon Palace Cancun - All-Inclusive

4.5-star beachfront property near Moon Palace Golf Club

Moon Palace Cancun - All-Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancun - All-Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa.

A free manager's reception is offered daily. There are 16 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 9 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancun - All-Inclusive was completed in January 2020.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

1334 guestrooms or units

3 levels

16 buildings

16 dining venues

9 swim-up bars

11 bars or lounges

2 coffee shops

Nightclub

Karaoke

Manager's reception (free)

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Game room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Television in lobby

Onsite shopping

Bellhop

Elevator

Smoking in designated areas

Water dispenser

Lockers available

Bar by the pool

Moon Palace Cancun - All-Inclusive offers 1334 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 55-inch Smart televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The onsite spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

9 outdoor pools, pool umbrellas, sun loungers

On private beach
Pool
Breakfast included
All-inclusive

CA $962 total

includes taxes & fees

Nov 30 - Dec 1

Property amenities

Family friendly

7 outdoor pools
Arcade/game room
Baby toys
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Laundry facilities
Lifeguards on site
Mini golf
Playground
Snack bar/deli
Soundproofed rooms
Waterslide

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free uncovered self parking on site
Free uncovered valet parking on site

Food and drink

11 bars/lounges
16 restaurants
2 coffee shops/cafes
9 swim-up bars
A poolside bar
Coffee and tea in common areas
Free daily manager's reception
Private picnics
Snack bar/deli

Things to do

2 outdoor tennis courts
27-hole golf course
7 outdoor pools
Arcade/game room
Basketball
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Concerts/live shows
Designer stores
Evening entertainment
Fitness classes
Foosball table
Free beach club
Free children's club
Full-service spa
Games
Golf
Golf carts
Golf clubhouse
Golf driving range
Golf lessons
Gym
Karaoke
Kayaking
Mini golf
Nightclub
Pilates classes
Playground
Pro golf shop
Sauna
Shopping
Steam room
Table tennis
TV in common areas
Water sports equipment
Waterslide
Windsurfing

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Accessible shuttle
Elevator (78 inch wide door)
Front entrance ramp
Handrails in stairways (24 inches high)
Smooth flooring in room
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

Room amenities

Entertainment

55-inch smart TV with cable/satellite channels
Pay movies

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Memory foam mattress
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hair dryer
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Food and drink

24-hour room service
Champagne service
Espresso maker
Free bottled water
Free stocked minibar
Meal delivery service
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Energy-saving switches in guestrooms
Free local calls
Free long-distance calls
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Soundproofed rooms
Water-efficient showers
Water-efficient toilets
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 26 per person (roundtrip)
Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Property Registration Number 005-007-000963/2025

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Moon Palace Golf Resort All Inclusive

Moon Palace Golf Resort All Inclusive Cancun

Moon Palace Resort All Inclusive

Moon Palace Golf Cancun

Moon Palace Cancún All Inclusive All-inclusive property Cancun

Moon Palace Cancún All Inclusive Cancun

Moon Palace Cancun - All-Inclusive Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Dominic

Oct 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great staff , clean , good restaurants and lots of food options 24/7

Stayed 5 nights in Oct 2025

8/10 Good

Alex Deas

Aug 21, 2025

Stayed 2 nights in Aug 2025

10/10 Excellent

li

Travelled with family and small children

Aug 20, 2025

Liked: Cleanliness, staff & service

Friendly and respectful people

Stayed 4 nights in Aug 2025

6/10 Okay

Sandra

Travelled with family

Aug 20, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

They are trying to cram in so much but doing a terrible job. The food and drinks were awful!

Stayed 6 nights in Aug 2025

10/10 Excellent

Sandra Esperanza

Aug 19, 2025

Stayed 6 nights in Jun 2025

10/10 Excellent

Tala

Aug 19, 2025

Stayed 7 nights in Aug 2025

10/10 Excellent

Lorena, Cutler Bay

Travelled with family

Aug 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great

Stayed 3 nights in Aug 2025

8/10 Good

freddy m ortega, Woodhaven

Travelled with family and small children

Aug 18, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Food and entertainment had variety and not boring, many choices but food lack a little more seasoning. The employees at the restaurants and pools were very friendly but there time that they were more attractive to higher tier guests, you could tell the difference in service provided and also the food and drink were somehow of less quality if you were wearing one of the less expensive bracelets. I say tgis because even at customer service they treated you differently, I had paid for an upgrade to the more expensive hotel but was giving the run a round just to assigned me a room. First I was told the upgrades were given less priority and checking would be after 5pm but no later than 6pm, after waiting 30 minutes past 6pm I tried calling both hotel and neither were answering their phone I had a little panic attack from all the stress while talking in person to the front desk employees and the supervisor that took over kept blaming the whole situation on us, insinuating as if we want to stay for free, very unprofessional and uncaring didn't even bother to apologize for the whole situation. At the end the room was giving to us after 7 pm and no one seem to care, we also had resort credit that were not transferred and we kept asking for them and there was no intent to find a way to fix the issue and again they blamed it on us. Horrible customer service from the front desk when you check in they're the nicest but once you're there they treat like * because you bought expedia.

Stayed 5 nights in Aug 2025

10/10 Excellent

Krystal

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group

Aug 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I love it. Food was great and service awesome

Stayed 3 nights in Aug 2025

10/10 Excellent

Joseph Michael

Travelled with family, Travelled with group

Aug 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property, restaurants were delicious and great service. Must try spa services the massage was amazing!

Stayed 3 nights in Aug 2025

10/10 Excellent

Jamie, Lawrenceville

Travelled with family

Aug 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the amount of things available for kids to do, food options were great

Stayed 5 nights in Aug 2025

6/10 Okay

Quyen, Broomall

Aug 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Aug 2025

4/10 Poor

LeRonda

Aug 15, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 5 nights in Aug 2025

8/10 Good

Maryam

Aug 14, 2025

Liked: Staff & service, property conditions & facilities

We love it

Stayed 3 nights in Aug 2025

4/10 Poor

Viktoriya

Travelled with family

Aug 14, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

We stayed in Moon Palace Sunrise. The property is outdated, needs good renovation. The pools are not very clean as well as the whole territory. Would not recommend.

Stayed 10 nights in Aug 2025

10/10 Excellent

Jackson

Aug 13, 2025

Liked: Cleanliness, staff & service

Stayed 4 nights in Aug 2025

6/10 Okay

Phu

Aug 13, 2025

Disliked: Property conditions & facilities

Staffs at front desk using up too much time signing up hotel credits

Stayed 3 nights in Jul 2025

10/10 Excellent

Sarah, Northowram

Travelled with family

Aug 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Plenty of restaurants to choose from and could always get a reservation which was a bonus. Super comfy beds, rooms serviced everyday sometimes twice, bringing fresh towels for the next morning. Staff were exceptional, Theresa at the pool looked after us and was brilliant and Jesus Torres in customer services was very helpful. Thank you, we will be back!!

Stayed 14 nights in Jul 2025

10/10 Excellent

Elvis

Travelled with family, Travelled with family and small children

Aug 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful place

Stayed 3 nights in Jul 2025

10/10 Excellent

Berangere

Travelled with family

Aug 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Being a VIP get you access to all 3 resorts!

Stayed 5 nights in Jul 2025

10/10 Excellent

Isher

Aug 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2025

10/10 Excellent

froylan

Aug 11, 2025

Stayed 2 nights in Aug 2025

6/10 Okay

Renee

Travelled with family

Aug 11, 2025

Disliked: Cleanliness, amenities

Overall, I did not regret this family vacation at Sunrise Palace Resort. It was a good solid option for a budget family tropical vacation. Would I stay there again? Probably not. Pros: The resort is set up well for families. There is a half decent amount of space in the pool even at the busy times of day. They were sprucing up the grounds daily. Painting hallways, pressure washing around the pool, etc. the arcade was a good place to escape the heat for a bit, and keep the teens from being bored. The evening food options were excellent. Especially, the 2 restaurants at the golf clubhouse. We also saw some cool wildlife on our trips to and from that area. The 24/7 Cafe was quite handy when lunch buffet options were not good enough for our pickiest eater. The glow motion evening show was quite amazing. I definitely suggest catching that one. Cons: pushy membership sales. Our kids really wanted to go to the water park at the Grand hotel. We struggled through a 2 hour process of high pressure "time share" style presentation... Just so the kids could spend 2 hours there another day. We had to say no to 4 people before we allowed to leave, and not told how to find out way back to the hotel. We were just shown the door. After checkout, they attacked us again to buy a voucher for half off our next stay. Also, there were BIG cockroaches that showed up at night in the outdoor areas each night. Lunch and breakfast buffets were just ok. Most night shows were just ok. Lots of lipsync.

Stayed 5 nights in Jul 2025

6/10 Okay

Jill

Aug 11, 2025

Liked: Cleanliness, staff & service

Stayed 6 nights in Aug 2025

4/10 Poor

NIPUL, TOPEKA

Travelled with family and small children

Aug 11, 2025

Disliked: Staff & service, property conditions & facilities

Good dining option but room condition was bad!

Stayed 4 nights in Jul 2025

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Moon Palace Cancun - All-Inclusive

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Popular amenities

Explore the area

Room options

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Superior Governor Suite - King Size Bed

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Swim Up Suite Garden View - Kids & Teens Free

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Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

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Superior Honeymoon Suite - King Size Bed

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Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

View all photos for Superior Deluxe Garden View

Superior Deluxe Garden View

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View all photos for Superior Deluxe Ocean View - Book 4 nights, Get 2 Free nights in Punta Cana

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Superior Family Suite Garden View - Kids & Teens Free

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Superior Deluxe Garden View - Kids & Teens Free

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Superior Deluxe Ocean View - Kids & Teens Free

View all photos for Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free

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About the area

Cancun

What's nearby

Getting around

Restaurants

About this property

Moon Palace Cancun - All-Inclusive

Awards and affiliations

Similar properties

Moon Palace The Grand Cancun - All-inclusive

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Reviews

Moon Palace Cancun - All-Inclusive Reviews

Very good

8.6/10

8.6/10

8.6/10

8.6/10

8.4/10

Reviews

10/10 Excellent

Dominic