Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront hotel near Hotel Zone Beaches

Choose dates to view prices

Photo gallery for Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Creator video
Lobby sitting area
Sundeck
4 bars/lounges, swim-up bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Spa
  • Room service

Explore the area

View in a map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500
  • Marlin Beach
    ‪5 min walk‬
  • Cancun Interactive Aquarium
    ‪5 min walk‬
  • La Isla Shopping Mall
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

Junior Suite Ocean View Elite Club (M)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | E)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club | C)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

9.2 out of 10
Wonderful
(95 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | C)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

10.0 out of 10
Exceptional
(2 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Vista Mar (M)

9.6 out of 10
Exceptional
(7 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Front Elite Club -L)

  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Sea View (L)

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club - L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club - L)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (U)

8.8 out of 10
Excellent
(14 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Sea View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean View Elite Club (U)

9.2 out of 10
Wonderful
(48 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

9.0 out of 10
Wonderful
(174 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

9.2 out of 10
Wonderful
(156 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

9.4 out of 10
Exceptional
(16 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (M)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Sea View (C)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (M)

9.8 out of 10
Exceptional
(6 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (M)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (U)

10.0 out of 10
Exceptional
(4 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | E)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite (C)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

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About the area

Cancun

On the beach.Within a 10-minute walk of this Zona Hotelera hotel, you'll find La Isla Shopping Mall and Hotel Zone Beaches. Cancun Convention Center and Iberostar Cancun Golf Course are also within 3 miles (5 km).

What's nearby

  • Marlin Beach - 5 min walk - 0.4 km
  • Kukulcan Plaza Shopping Mall - 5 min walk - 0.4 km
  • Cancun Interactive Aquarium - 5 min walk - 0.4 km
  • La Isla Shopping Mall - 6 min walk - 0.6 km
  • Cancun Convention Center - 8 min drive - 4.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪Taco y Tequila - ‬8 min walk
  • ‪Cenacolo - ‬4 min walk
  • ‪Viento Bar & Grille - ‬8 min walk

About this property

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5-star beachfront hotel near Hotel Zone Beaches
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers its guests 4 outdoor swimming pools and a fitness center. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, barbecue grills, and a garden are also featured at the luxury Hotel Riu Palace Kukulkan - Adults Only - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cancun hotel.

  • 1 building
  • 428 guestrooms or units
  • 12 levels
  • 6 dining venues
  • 4 bars or lounges
  • Built in 2022
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Concierge
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas
  • Swim-up bar
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers 428 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 55-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Renova. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Full-service spa
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 55-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Riu Latino
Riu Kukulkan Inclusive Cancun
Hotel Riu Palace Kukulkan Adults Only
Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Hotel

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2898 out of 4163 reviews
Rating 8 - Good. 710 out of 4163 reviews
Rating 6 - Okay. 309 out of 4163 reviews
Rating 4 - Poor. 102 out of 4163 reviews
Rating 2 - Terrible. 144 out of 4163 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Nichole

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The credits are a scam. You can’t use them at the spa, for wine, or the boutique it is simple a $15 coupon. Also we received an email after leaving that we owed $1000 for smashing a tv that we didn’t smash or touch. They said we signed a waiver on check in and are liable. We will never stay at another RIU. We had an $850 credit per room that was unusable and now we are getting harassed about a tv that we didn’t touch. One night we bought a bottle of wine and the next day one of the waiters waited outside the restaurant to tell us they were going to dock his pay if we didn’t pay that night. This wasn’t even close to check out. Customer service is horrible. BEWARE
Stayed 4 nights in Aug 2025

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing, staff was very friendly and helpful. Room was beautiful and cleaned daily. Food was also not bad lots of fresh fruit and vegetables choices and rotating menu in the buffet area.
Stayed 4 nights in Jul 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Mark

Stayed 5 nights in Jun 2025

10/10 Excellent

Markell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was bomb.com i mean the food was 10/10 besides the Mexican restaurant it was 5/10 but other then that staff was nice room was a dream and just all around good place to vacation at will be back for sure!!!
Stayed 4 nights in Jun 2025

10/10 Excellent

priscilla denise

Stayed 5 nights in Jun 2025

10/10 Excellent

TERRY, HENDERSON

Stayed 10 nights in Mar 2025

8/10 Good

Daniel Roy

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time at the resort. Not sure if the Elite upgrade is worth it. The lounge bar was my favorite place to hang out. Leo and Omar have some of the best interactions and recipes for drinks.
Stayed 3 nights in Jun 2025

8/10 Good

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location and the staff! There is alot of activities at the resort, my favorite part was the Riu Party! We will be coming back 😁
Stayed 3 nights in May 2025

10/10 Excellent

Alida M, Whitestone

We had an amazing experience!! The food and staff were amazing!!

6/10 Okay

Dani

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
food is average not bad
Stayed 4 nights in May 2025

8/10 Good

Sherita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Graciela Rosario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort. Beautiful view and amazing staff members. Being able to make new friends all around was amazing
Stayed 3 nights in May 2025

2/10 Terrible

Celina

Travelled with group
The people were nice but the restaurant food was not good and I tried all of them. The breakfast buffet was ok. Everything was just cheap, no hi end food at any of them. Our friends did the Elite and their food was not good. I’ll have to try a different resort next time
Stayed 5 nights in May 2025

8/10 Good

Blanca A

Stayed 4 nights in May 2025

10/10 Excellent

Irina

Stayed 4 nights in May 2025

10/10 Excellent

Karla

Stayed 4 nights in May 2025

8/10 Good

Rolando Mesa

Stayed 4 nights in May 2025

10/10 Excellent

PAULA, Tampa

Stayed 5 nights in May 2025

10/10 Excellent

Isaac

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing with helping us throughout our whole stay . The view was absolutely amazing. enjoyed all of the fun activities they had for us like face painting , parties and beach volleyball. Highly recommend for couples and big friend / family groups .
Stayed 6 nights in May 2025

10/10 Excellent

Anant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and stay. Great food options. Lots of pool space. Only complaint/advice would be to not take the chance on their airport transfer. My flight was delayed and because I did not give them 48 hours notice, I would have had to wait 2 hours at the airport for the next group to come in that they were expecting. Cost $87 for a taxi. Just get private transport to and from, it will be easier and cheaper. Not the hotels fault, just my experience.
Stayed 5 nights in May 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Nibal Abou

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing as a first visit to cancun. Just a recommendation, having more convince drivers option like economyPlus and business for safety and confidence reasons. Didn’t want to drive or take taxi or uber
Stayed 3 nights in May 2025