Ratings based on 1,853 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 29, 2024
The property was beautiful, and we had a great time but we could have done without the concierge who's sole purpose was to get me to attend a time share and when I chose not to applied pressure like a car salesman.
As for the dining options, they were pretty good but once on property, I was informed that getting into one of the places for dinner Club Bistro, was not possible unless I'm an owner.
by A traveller
Posted Mar. 17, 2024
by A traveller
Posted Feb. 12, 2024
This property was average. I would not stay here again. Food was not good, it was hard or without flavor. Drinks were watered down. I got the all inclusive and was told several times that some items were not included in the all inclusive. Employees had terrible attitudes, only 1 employee was very polite and helpful, shout out to nacho who helped us book an activity and find our way around the hotel because front desk did not even do that.
by A traveller
Posted Feb. 2, 2024 on Expedia
by A traveller
Posted Feb. 1, 2024 on Expedia
All around great property!
by A traveller
Posted Jan. 31, 2024 on Expedia
We had great experience everything was fantastic
Comment from Hotel Management
Feb. 26, 2024 by Alberto V., Hotel Management
Dear Jana,Thank you for visiting The Royal Sands and for taking the time to write about your recent experience with us.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.
by A traveller
Posted Jan. 31, 2024 on Expedia
The rooms are great 👍 spacious suites, we stayed in a villa with two bedrooms. Great for families ! Quite and enjoyable not too busy. This property is a time share so it's not like other resorts. Food options are limited, there isn't nightly entertainment like other places in Cancun, not much for organize kids activities unless u leave them in the kids zone. Resort is kind of dead after dinner. There was a little market in the hotel where you can get groceries and supplies if you needd, overpriced of course....the food was mediocre. There is a luxury shopping mall next door with a supermarket as well. Overall we would go back just because of the room sizes you can get, we have small children so it worked out well for us.
Comment from Hotel Management
Mar. 5, 2024 by Alberto V., Hotel Management
Dear Sundeep Sunney,Thank you for visiting The Royal Sands and for taking the time to write about your recent experience with us.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.
by A traveller
Posted Jan. 30, 2024 on Expedia
Clean and safe.
Comment from Hotel Management
Mar. 12, 2024 by Alberto V., Hotel Management
Dear Taeko,Thank you for visiting The Royal Sands and for taking the time to write about your recent experience with us.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.
by A traveller
Posted Jan. 29, 2024 on Expedia
The restaurant staff need to explain themselves more, we pay for our drinks at the restaurant not knowing it was going to be charged once check out so we double payed. Overall it was a good hotel.
Comment from Hotel Management
Mar. 12, 2024 by Alberto V., Hotel Management
Dear Sindy,Thank you for taking the time to post about your experience at The Royal Sands.It is our pleasure to learn you've enjoyed your recent visit and that your overall experience was positive.We appreciate your feedback and we'll continue working to improve in the areas mentioned.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.
by A traveller
Posted Jan. 26, 2024 on Expedia
I love this property. The team is so friendly and kind. The ocean view rooms are amazing. The balconies are large and have space for eating and relaxing in the sun in the early morning. The on site restaurants are all great. Good proximity to outside dining.
Comment from Hotel Management
Mar. 12, 2024 by Alberto V., Hotel Management
Dear Robert,We appreciate you taking the time to share your experience of our resort.We are happy that you enjoyed the wealth of amenities, the friendly service of our staff, and the delicious food options. It is a pleasure to know that we have met your expectations.Comments like yours motivate us to continue offering the best possible service.We look forward to hosting you and your family again next time.Best regards.
