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4.1 out of 5

"our new NYC hotel destination...excellent " More

By a verified traveller on Wed 12 Jan 2022

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Hotel Description

3-star hotel near 5th Avenue

Heart of New York

At this Manhattan hotel, you'll be well placed to visit 5th Avenue and Empire State Building, both within a 5-minute walk. Bryant Park and Broadway are also within half a mile (1 km).

Business services

This hotel features a gym and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A coffee shop, dry cleaning, and luggage storage are also on offer.

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Premier Herald Square ratings based on 11 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Premier Herald Square

Everyone (6) Couples (1) Family (2)
5 out of 5
Great location, friendly helpful staff, very clean

Posted by on 11 Feb. 2020

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Comment from Hotel Management

11 Feb. 2020 by Best Western Premier

Dear Guest, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all of our guests. Come visit us again soon. Best Regards,

1 out of 5
They closed

Posted by , from ROCHESTER on 5 Feb. 2023

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Comment from Hotel Management

6 Feb. 2023 by Guest Relation Management

Hi Shannon,We regret to hear that your most recent experience with us fell short of your expectations. Our major objective is to provide all visitors with a pleasant stay, thus it is concerning to learn that you had such an unusual experience. Your feedback is greatly appreciated and will be thoroughly investigated. Again, thank you for taking the time to share this experience and for your business.

2 out of 5
Property is is a good location, however it leaves much to be desired. Check-in time is stated to be 3:00. When we arrived at 4:00 to check-in, we were sent to dirty room. Gross. We had to be assigned a new room with very little apology.

Posted by on 31 Dec. 2022

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Comment from Hotel Management

2 Jan. 2023 by Guest Relation Management

Hi Matt,Thank you for taking the time to leave feedback. We are disappointed to hear that the service provided by the hotel staff fell short of your expectations during your stay. We strive to provide our valued guests with a great experience, so we will investigate this matter completely. We have also shared this information with housekeeping to ensure that all guest rooms are properly cleaned. We hope that during your next stay you will give us another chance to redeem ourselves and win your trust.

4 out of 5

Posted by on 16 Jun. 2022

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Comment from Hotel Management

18 Sep. 2022 by Manager

Hello Meshia,Thank you for sharing this rating, and we welcome you to visit us again anytime.

5 out of 5

Posted by , from PEEKSKILL on 14 Mar. 2022

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Comment from Hotel Management

14 Jun. 2022 by Manager

Hello SUSAN, It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

5 out of 5
our new NYC hotel destination...excellent

Posted by on 12 Jan. 2022

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Comment from Hotel Management

13 Jan. 2022 by Jay Singh

Dear Kenneth, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all our guests. Come visit us again soon. Best Regards, Best Western Premier

5 out of 5

Posted by , from Vancouver on 1 Dec. 2021

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Comment from Hotel Management

14 Jun. 2022 by Manager

Hello JENNIFER, To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

4 out of 5
N/A

Posted by on 3 Oct. 2021

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Comment from Hotel Management

3 Oct. 2021 by Jay Singh

Dear Guest, Thank you for taking the time out to rate our hotel. We hope that we can continue to provide excellent services to all our guests. Come visit us again soon. Best Regards, Best Western Premier

4 out of 5

Posted by on 3 Jan. 2020

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Comment from Hotel Management

3 Jan. 2020 by Management

Hello, Thank you for taking the time to leave a nice review regarding your stay at our property. We hope you had a wonderful experience and had fun while visiting NYC. Come back soon to visit! Regards, Best Western Premier

5 out of 5

Posted by on 26 Aug. 2019

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Comment from Hotel Management

27 Aug. 2019 by Best Western Premier

Dear Guest, Thank you for rating us regarding your most recent stay with our property. We hope to see you again soon.

About the Best Western Premier Herald Square

Location 50 W 36th St, New York, NY 10018

Property Features

There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. Public spaces have free WiFi and wired Internet. A fitness center, tour/ticket assistance, and a vending machine are also featured at the business-friendly Best Western Premier Herald Square. This 3-star New York hotel is smoke free.

  • 94 guestrooms or units
  • 17 levels
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Transport

  • Train station: Grand Central - 42 St. Station (0.9 km / 0.5 mi)
  • Metro station: 34 St. Station (Herald Square) (0.2 km / 0.1 mi)

Room Amenities

Best Western Premier Herald Square offers 94 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. LED televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LED television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 11:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10–20 for adults, and USD 10–20 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Herald
  • Best Western Herald Square
  • Best Western Premier Herald
  • Best Western Premier Herald Square
  • Best Western Premier Herald Square Hotel
  • Best Western Premier Herald Square Hotel New York
  • Best Western Premier Herald Square New York
  • Herald Square Best Western
  • Premier Herald Square
  • Premier Herald Square New York
  • Best Western Premier Herald Square Hotel
  • Best Western Premier Herald Square New York
  • Best Western Premier Herald Square Hotel New York
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.