Book Kid-Friendly hotels in Niagara Falls - Western New York, NY from CA $150

"The room smelled like cigarette smoke and made everything I had smell like it as well "

"Room large and clean and quiet food for breakfast by pass settle for coffee. Waited 35 minutes check out no when there just says will be back .roof top bar and patio no one seems no how to attend to customers too busy with family members feeding them and talking.. girl leaving in 2 weeks only one who seem to care Interact with customers . About 4 customers there and poor singer outside singing to no one .. try food up there wings $22 for ten were crispy . Suggest u have a rep downstairs in lobby near elevator promoting instead of being on 4th floor hoping for the best Overall ok to stay wouldn't not recommend eating there. Drive to Niagara 10 miles away better serve your pocket and stomach"

"The room was very roomy and comfortable. The location was great too. Breakfast was really good and the staff were friendly "

"The location is grand for the area and interstate access and the parking pleantiful. Breakfast buffet could be improved. When checking in no mention was done about the breakfast for week and weekends. No mention ofthe bar."

"Customer service is not good "

"When we got there, they had no room available for us! We weren't the only ones, there were other very unhappy people in the lobby."