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City Express by Marriott Playa Del Carmen

Property class: 3.5
3.5-star hotel near Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for City Express by Marriott Playa Del Carmen

Restaurant
Reception
Suite, 2 Double Beds
Lobby
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Avenida Balamkanche, Playacar Fase II, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪16 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪19 min walk‬
  • Place, Quinta Avenida
    ‪19 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

8.4 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds

Suite, 2 Double Beds

Suite, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

Playacar stay.Your stay at this Playacar hotel places you within 2 miles (3 km) of Playa del Carmen Main Beach and Quinta Avenida. Centro Maya Shopping Center and Plaza Paraiso are also within 2 miles (3 km).

What's nearby

  • Mayan Ruins of Playacar - 16 min walk - 1.4 km
  • Playacar Golf Club - 16 min walk - 1.4 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.6 km
  • Quinta Avenida - 19 min walk - 1.6 km
  • Playa del Carmen Main Beach - 4 min drive - 2.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪La brioche - ‬11 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Starbucks - ‬11 min walk
  • ‪Vips - ‬13 min walk
  • ‪Perché No Italian Food - ‬9 min walk

About this property

City Express by Marriott Playa Del Carmen

3.5-star hotel near Playa del Carmen Main Beach
City Express by Marriott Playa Del Carmen offers its guests a children's pool, an outdoor pool, and a fitness center. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. An area shuttle within 10 kilometers and a beach shuttle are free. The business-friendly City Express by Marriott Playa Del Carmen also features a vending machine, coffee/tea in a common area, and dry cleaning/laundry services. Self parking is free.

This 3.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 135 guestrooms or units
  • 3 levels
  • Built in 2012
  • Full breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • 1 conference room
City Express by Marriott Playa Del Carmen offers 135 air-conditioned accommodations with hair dryers and irons/ironing boards. 32-inch LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Similar properties

Exterior
Wyndham Garden Playa del Carmen
Playacar
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.0 out of 5, Very good, 1,000 reviews
The price is CA $95
CA $119 total
includes taxes & fees
Apr 13 - Apr 14
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Property amenities

Family friendly

  • Children's pool
  • Free area shuttle
  • In-room crib
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 10 km
  • Free beach shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

City Express Playa Carmen
City Hotel Playa Express Carmen
City Express Playa Del Carmen Riviera Maya, Mexico
City Express Playa Carmen Hotel
City Express Playa del Carmen
City Express by Marriott Playa Del Carmen Hotel
City Express by Marriott Playa Del Carmen Playa del Carmen
City Express by Marriott Playa Del Carmen Hotel Playa del Carmen

Frequently asked questions

How close is City Express by Marriott Playa Del Carmen to the airport?

City Express by Marriott Playa Del Carmen is 21.4 mi (255-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at City Express by Marriott Playa Del Carmen?

As of Apr 9, 2026, prices found for a 1-night stay for 2 adults at City Express by Marriott Playa Del Carmen on May 2, 2026 start from CA $94, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does City Express by Marriott Playa Del Carmen have an airport shuttle?

Airport shuttle services are not available at City Express by Marriott Playa Del Carmen.

How close is City Express by Marriott Playa Del Carmen to the beach?

This hotel is 1.2 mi (7-min drive) from Playa del Carmen Main Beach and 11.5 mi (20-min drive) from Maroma Beach. Don't forget your sunscreen!

Does City Express by Marriott Playa Del Carmen offer free breakfast?

City Express by Marriott Playa Del Carmen offers free full breakfast on weekdays between 6:30 AM and 10:30 AM and weekends between 7:00 AM and 11:00 AM.

Is there a casino at City Express by Marriott Playa Del Carmen?

No, there is no casino at this hotel, but Riviera Gran Casino (3-min drive) is nearby.

What time is check-in at City Express by Marriott Playa Del Carmen?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at City Express by Marriott Playa Del Carmen?

This hotel offers free self parking.

Does City Express by Marriott Playa Del Carmen have a pool?

City Express by Marriott Playa Del Carmen features an outdoor pool and a children's pool. Guests can enjoy pool access from 10:00 AM to 10:00 PM.

Does City Express by Marriott Playa Del Carmen have a spa?

There are no spa services available at this hotel.

How close is City Express by Marriott Playa Del Carmen to downtown Playa del Carmen?

City Express by Marriott Playa Del Carmen is 1.2 mi away from Playa del Carmen.

City Express by Marriott Playa Del Carmen Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 372 out of 1002 reviews
Rating 8 - Good. 316 out of 1002 reviews
Rating 6 - Okay. 139 out of 1002 reviews
Rating 4 - Poor. 89 out of 1002 reviews
Rating 2 - Terrible. 86 out of 1002 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Thomas

Stayed 7 nights in Dec 2025

4/10 Poor

Brenda

Travelled with family
Rooms were decent for what you paid, service wasn't the greatest. Had issues with the toilet a few times, housekeeping wasn't the best. We would have to constantly ask for towels. Location isn't bad at all, they have a shuttle service to the 5th avenue which was very helpful. They also had some stores that were a good walking distance with a McDonalds nearby and an amazing taco stand. I don't see myself rebooking a this place again.
Stayed 4 nights in Dec 2025

2/10 Terrible

Jane

Stayed 1 night in Jan 2026

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness
The room was good but it was a lot of noise from the kitchen
Stayed 2 nights in Dec 2025

6/10 Okay

Juan M

Le falta mantenimiento al edificio, deficiencia en proporcionar artículos de higiene(papel de baño y toallas). Staff bien pero no muy bien.
Stayed 1 night in Jan 2026

8/10 Good

David

Stayed 1 night in Dec 2025

8/10 Good

Tiger, Berwy

Stayed 2 nights in Dec 2025

10/10 Excellent

Flora

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Suite was great for our family. Good food and great service. Staff were friendly. Pool was clean and we used all the facilities: office space, game room and gardens.
Great location
Close to shops
Close to beautiful beaches
Close to playa del Carmen beach.
Stayed 2 nights in Dec 2025

10/10 Excellent

Grace

Stayed 5 nights in Jul 2025

4/10 Poor

Luis Rosado

It’s a very basic hotel w
Stayed 4 nights in Jul 2025

8/10 Good

Danny

Stayed 3 nights in Jul 2025

4/10 Poor

Espirio

Disliked: Cleanliness, property conditions & facilities
No esta la foto del hotel estan mintiendo como esta el hotel sun muy anplio no lo esta los pasillos alamita muy estrechos y las abitasiones lo mismo
Stayed 4 nights in Jul 2025

10/10 Excellent

Fabián

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very good , offer very good breakfast, swimming pool , gym, and very clean rooms ,and is close to all parks ,and outside the vans service to the parks and restaurants, all was perfect to me .
Stayed 6 nights in Jun 2025

4/10 Poor

Frenny

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was in a bad location with construction going on and nothing to do in a walkable distance.
Stayed 6 nights in Jun 2025

8/10 Good

Janette

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The location is convenient. Several restaurants nearby.

6/10 Okay

Philip

Liked: Cleanliness, staff & service
Ice machine down. No Google Pay.
Stayed 10 nights in Feb 2025

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were a great stop for the night before catching the ferry to Cozumel the next day. Kids and grandparents had a great stay, and dinner options were just rtros away.
Stayed 1 night in Feb 2025

6/10 Okay

janett, sunrise

Travelled with family
Liked: Amenities, property conditions & facilities
I like the location and the room space. No safe box in the room . I did not like the service and house keeping. We are 4 and only have 2 towels we call front desk and They never bring the towels to the room we had to go to front desk to get them and we got a towel with holes like and old rag. House keeping take the towels to change them and never bring them back we had to go again and pick them up at the front desk the kleenex tissues were finish and not rapleced
Stayed 2 nights in Jan 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Vaibhav

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean and people were friendly. Also, the breakfast was quite good. On the negative side, television services were very poor, the beds were hard, and the blinds did not work properly. Storage in terms of a dresser or drawers was also very lacking. It was quite small and uncomfortable for my wife, 2 sons, and I and we checked out early.
Stayed 7 nights in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 4 nights in Dec 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a nice time while We were visiting around
Stayed 5 nights in Dec 2024

10/10 Excellent

Karla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pretty good overall
Stayed 2 nights in Oct 2024

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Because the beds have the cigarette odor
Stayed 1 night in Aug 2024