See all properties

Otter Hotel

4.0 star property
4-star hotel near Banff Lake Louise Tourism Bureau

Choose dates to view prices

Photo gallery for Otter Hotel

Rooftop pool
Lobby sitting area
Rooftop pool
Breakfast and dinner served
Mountain View King Suite

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪6 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(31 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(24 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Banff

Uptown District stay.Within a 15-minute walk of this Uptown District hotel, you'll find Victoria Glacier and Surprise Corner. Banff Lake Louise Tourism Bureau and Banff National Park Information Centre are also within 2 miles (3 km).

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 6 min walk - 0.5 km
  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk

About this property

Otter Hotel

4-star hotel near Banff Lake Louise Tourism Bureau
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Similar properties

Rooftop pool
Hotel Canoe and Suites
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 1,981 reviews
The price is CA $269
CA $299 total
includes taxes & fees
Jan 4 - Jan 5, 2026
Hotel Canoe and Suites

Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited onsite self parking

Food and drink

  • A restaurant

Things to do

  • 2 hot tubs
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 992 out of 1253 reviews
Rating 8 - Good. 168 out of 1253 reviews
Rating 6 - Okay. 63 out of 1253 reviews
Rating 4 - Poor. 15 out of 1253 reviews
Rating 2 - Terrible. 15 out of 1253 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Duane, COURTLAND MANOR

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive view of the mountains. Some of the best food I have ever had in my life.
Stayed 4 nights in Jul 2025

10/10 Excellent

Neva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Aug 2025

10/10 Excellent

CHARLES, Durham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, accommodations, and staff!
Stayed 2 nights in Sep 2025

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Shoshana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay. The mountain view room was amazing. Pour over in room coffee each morning on our deck to start the day and hot tub lounge area to end our days. Location is perfect.We liked being out of the main craziness of downtown. Used the free bus pass multiple times to go into town when we wanted(it’s only a 5 min ride). The Sudden Sally restaurant next door is perfect for a good meal or grab n go sandwiches for hiking. The good folk restaurant is also amazing just a bit fancier. The staff are very friendly. I have no complaints about this hotel. We would definitely stay there again!
Stayed 6 nights in Sep 2025

10/10 Excellent

Sooraja

Na
Stayed 1 night in Sep 2025

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about it
Stayed 6 nights in Sep 2025

10/10 Excellent

SHARON ZHI YAO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, charming, convenient. wouldn't hesitate to return!
Stayed 4 nights in Aug 2025

10/10 Excellent

John Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Sep 2025

10/10 Excellent

Steven H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub. Location. Covered parking. Front desk very accessible and friendly.
Stayed 3 nights in Sep 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel
Stayed 2 nights in May 2025

10/10 Excellent

Rengachari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property, especially the hot tub, and the pool area. Impressive restaurant and bar.
Stayed 3 nights in Sep 2025

6/10 Okay

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is a nice hotel, but felt overpriced for what it was. The service was fine and the rooms were large and clean, just dated.
Stayed 1 night in Sep 2025

8/10 Good

Pooja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location; clean room; coffee was great! Parking included and convenient
Stayed 7 nights in Sep 2025

10/10 Excellent

Julien, Metn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Jachikumar

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa like atmosphere was amazing with the mountain view!!!
Stayed 1 night in Sep 2025

8/10 Good

mary anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super cute….everything modern looking and the rooms have everything you need. Reason I wouldn’t return is because the mattresses need to be replaced. Big time. Not comfortable. Pillows were good but the mattress provided a rough night of sleep.
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great New Addition to the Banff Lineup

Stayed 1 night in Sep 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When visiting Banff, I highly recommend the Otter
Stayed 3 nights in Sep 2025

8/10 Good

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms. Comfy beds. Loved all the Rocky Mountain products. Friendly staff. Would stay again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kamol, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

TAI SHAN

Liked: Cleanliness, staff & service, property conditions & facilities
♡
Stayed 3 nights in Sep 2025

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place. Loved it.
Stayed 2 nights in Sep 2025

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is located directly on Banff ave and is walking distance to shops and restaurants. We also received a bus pass for the duration of our stay- which made for easy access when we didn’t want to walk. We were a bit surprised that we couldn’t use the bar at the hotel until after 4pm, and that coffee wasn’t available until after 6:30am. We were staying in Banff to hike and were often leaving at 5:30 or 6 am.
Stayed 3 nights in Sep 2025

8/10 Good

Jianping

Stayed 4 nights in Sep 2025