See all properties

Otter Hotel

Property class: 4
4-star hotel near Banff National Park Information Centre

Choose dates to view prices

Photo gallery for Otter Hotel

Rooftop pool
Creator video - submitted by yakeandmarie
Mountain View King Suite
Rooftop pool
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(40 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(33 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(13 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.4 out of 10
Exceptional
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

9.0 out of 10
Wonderful
(15 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Accessible Room, King

Superior Accessible Room, King

Superior Accessible Room, King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Banff

Uptown District stay.Within a 15-minute walk of this Uptown District hotel, you'll find Victoria Glacier and Surprise Corner. Banff Lake Louise Tourism Bureau and Banff National Park Information Centre are also within 2 miles (3 km).

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 6 min walk - 0.5 km
  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪A&W Canada - ‬2 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪Evelyn's Coffee Bar - ‬19 min walk

About this property

Otter Hotel

4-star hotel near Banff National Park Information Centre
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with safes and hair dryers. Cable television is provided. This Banff hotel provides complimentary wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Housekeeping is provided daily.

Similar properties

Rooftop pool
Hotel Canoe and Suites
Uptown District
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 2,436 reviews
The price is CA $299
CA $339 total
includes taxes & fees
Apr 23 - Apr 24
Hotel Canoe and Suites

Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Things to do

  • 2 hot tubs
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

How close is Otter Hotel to the airport?

Otter Hotel is 83.9 mi (93-min drive) away from the Calgary International Airport (YYC) airport, the closest popular airport to the property.

How much does it cost to stay at Otter Hotel?

As of Apr 22, 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on Apr 23, 2026 start from CA $278, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Otter Hotel have an airport shuttle?

Airport shuttle services are not available at Otter Hotel.

Does Otter Hotel offer free breakfast?

Otter Hotel does not offer free breakfast.

Is there a casino at Otter Hotel?

No, there is no casino at this hotel.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Otter Hotel?

This hotel offers free self parking.

Does Otter Hotel have a pool?

Otter Hotel does not have a pool.

Does Otter Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Otter Hotel have a spa?

There are no spa services available at this hotel.

How close is Otter Hotel to downtown Banff?

Otter Hotel is 0.8 mi away from Banff.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1364 out of 1719 reviews
Rating 8 - Good. 228 out of 1719 reviews
Rating 6 - Okay. 89 out of 1719 reviews
Rating 4 - Poor. 21 out of 1719 reviews
Rating 2 - Terrible. 17 out of 1719 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Joanna

Stayed 1 night in Jan 2026

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay at the Otter. They had very nice amenities and everything was very clean and available. Befs were pretty hard but I may just be
Stayed 2 nights in Jan 2026

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
The location of the hotel was perfect. The heated pools and sauna were incredible after a long day snowboarding. Banff is the best and Hotel Otter makes you feel at home
Stayed 4 nights in Jan 2026

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Easy access to downtown and transportation provided! Hot tub and other amenities were great!
Stayed 3 nights in Jan 2026

8/10 Good

Jessica

Stayed 1 night in Jan 2026

10/10 Excellent

Haseem

Stayed 2 nights in Dec 2025

10/10 Excellent

Kellie

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is gorgeous! Rooms are nice and spacious, very clean.
Stayed 2 nights in Jan 2026

10/10 Excellent

Elisia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a wonderful experience at The Otter Hotel. The staff were friendly, welcoming, and helpful throughout our stay, which really set the tone from the moment we arrived. Our mountainside room had gorgeous views, and the hot tub area was a highlight. It’s well maintained, clean, and the mountain backdrop makes it feel extra special after a day of exploring Banff. The on-site restaurant has great reviews and looked fantastic, but the hours were a bit limited during our stay, so we unfortunately didn’t get a chance to enjoy it. The hotel’s location is at the end of Banff Ave, about a 1 km walk to the downtown area, however guests are provided with a complimentary 3-day bus pass, which is extremely convenient. Route 1, the main route along Banff Avenue, stops right outside the hotel, making it easy to get around without a car. We would absolutely recommend The Otter Hotel and would happily stay here again.
Lobby
Lobby
View from Rooftop Hot Tubs
Exterior
Stayed 2 nights in Jan 2026

10/10 Excellent

Mary Jane

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in Jan 2026

10/10 Excellent

Parveen

Stayed 1 night in Jan 2026

10/10 Excellent

Nazar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 3 nights in Jan 2026

10/10 Excellent

Kenadie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
REESE!!! Reese was the best bell hop EVER. Beyond helpful - went above and beyond and definitely made our stay 10/10
Stayed 2 nights in Jan 2026

10/10 Excellent

Jeewan

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All perfect
Stayed 2 nights in Jan 2026

10/10 Excellent

Iesha

Stayed 2 nights in Dec 2025

10/10 Excellent

Brittany

Stayed 2 nights in Jan 2026

8/10 Good

Mutlu

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff , clean rooms.
Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Stayed 2 nights in Jan 2026

10/10 Excellent

Sarah

Stayed 1 night in Jan 2026

10/10 Excellent

Julianna

Stayed 2 nights in Jan 2026

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, amenities
Very clean rooms and excellent staff
Stayed 2 nights in Jan 2026

10/10 Excellent

Jordan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous hotel! The rooms were stunning. The views were amazing! And the hot tub and sauna were incredible. I will definitely be back!!
Stayed 1 night in Jan 2026

10/10 Excellent

Keara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room and service from staff!
Stayed 3 nights in Jan 2026

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely awesome!
Stayed 7 nights in Sep 2025

8/10 Good

Melanie

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Beautiful hotel loved the hot pools
Stayed 2 nights in Jan 2026

10/10 Excellent

Natali

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. My recommendation
Stayed 1 night in Jan 2026