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Otter Hotel

4.0 star property
4-star hotel near Banff National Park Information Centre

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Photo gallery for Otter Hotel

Rooftop pool
Creator video - submitted by yakeandmarie
Mountain View King Suite
Rooftop pool
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪6 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(37 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(29 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(12 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(11 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

9.0 out of 10
Wonderful
(14 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Accessible Room, King

Superior Accessible Room, King

Superior Accessible Room, King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Banff

Uptown District stay.Within a 15-minute walk of this Uptown District hotel, you'll find Victoria Glacier and Surprise Corner. Banff Lake Louise Tourism Bureau and Banff National Park Information Centre are also within 2 miles (3 km).

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 6 min walk - 0.5 km
  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪Evelyn's Coffee Bar - ‬19 min walk

About this property

Otter Hotel

4-star hotel near Banff National Park Information Centre
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with safes and hair dryers. Cable television is provided. This Banff hotel provides complimentary wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Housekeeping is provided daily.

Similar properties

Rooftop pool
Hotel Canoe and Suites
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 2,310 reviews
The price is CA $279
CA $310 total
includes taxes & fees
Apr 12 - Apr 13
Hotel Canoe and Suites

Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Things to do

  • 2 hot tubs
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1280 out of 1607 reviews
Rating 8 - Good. 212 out of 1607 reviews
Rating 6 - Okay. 80 out of 1607 reviews
Rating 4 - Poor. 18 out of 1607 reviews
Rating 2 - Terrible. 17 out of 1607 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Harvey

Stayed 4 nights in Aug 2025

8/10 Good

Nikki

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great looking hotel; freshly reno’d and clean. Room top hot tub is fantastic. Quite a distance from downtown Banff. Beds/pillows are (too) firm.
Stayed 3 nights in Dec 2025

10/10 Excellent

Kyle, Abbotsford

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff. Would comeback again. Highly recommend.
Stayed 3 nights in Dec 2025

6/10 Okay

Emily

Stayed 2 nights in Dec 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff and experience here is always amazing. The restaraunt and the Sudden Sally coffee shop/bar are great. Amazing outdoor hot tubs with view and even the sauna has a view to the mountains. Really great design everywhere makes it a pampering feel. Lots of great personal touches . Highly recommend
Stayed 2 nights in Dec 2025

10/10 Excellent

Diya

Stayed 1 night in Dec 2025

10/10 Excellent

Harnoor

Stayed 1 night in Dec 2025

4/10 Poor

Veronica

Stayed 2 nights in Dec 2025

6/10 Okay

Mathew

Travelled with partner
Liked: Cleanliness
No fan in bathroom. Small room. Thin walls
Stayed 1 night in Dec 2025

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff and amazing views from the hot tub
Stayed 1 night in Dec 2025

8/10 Good

Jason

Stayed 3 nights in Dec 2025

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tubs and fire sitting area so nice
Stayed 1 night in Dec 2025

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pros: - [ ] Staff amazing. Very helpful, especially when I left my purse in the lobby. They also made my son feel special on his birthday. - [ ] Rooms and beds were comfortable. - [ ] The nice touch of selecting from their complementary Sudden Sally tea and coffee menu at the front desk. They provide you with everything you would need to make your hot beverage in your own room, including cream, milk or oat milk. - [ ] Hot pools and the entire area surrounding with fireplaces and sauna. - [ ] Complementary heated underground parking - [ ] 15% off either the on site restaurant or Sudden Sally next door at the Canoe Hotel. - [ ] Complementary passes for the Roam transit - [ ] The Rocky Mountain bath products. Cons: -I do not like rain shower heads but at least they have a hand held shower head too. My husband thought the rain shower head was great. -location would be my biggest issue. I prefer to be within a quick walk to downtown. We have stayed at their other property, Moose Hotel and that location is absolutely amazing. A bus to and from Fairmont Banff Springs hotel involves taking two separate buses.
Stayed 1 night in Dec 2025

10/10 Excellent

Tianyi

Liked: Cleanliness, amenities, property conditions & facilities
Clean modern room with great amenities
Stayed 2 nights in Dec 2025

10/10 Excellent

Samantha

Stayed 5 nights in Dec 2025

10/10 Excellent

Aaliyah Martine

Stayed 4 nights in Dec 2025

8/10 Good

Jacob, sherwood park

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Staff was nice, hot tubs have nice view
Stayed 1 night in Oct 2025

10/10 Excellent

Bhavreet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Nov 2025

10/10 Excellent

Daria, Vaughan

Stayed 3 nights in Dec 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2025

8/10 Good

Jad

Stayed 3 nights in Dec 2025

10/10 Excellent

Aissata

Stayed 3 nights in Dec 2025

8/10 Good

Jacqueline, Rocky View County

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall, great stay, staff was great. Location and outdoor hot tub fantastic!
Stayed 2 nights in Dec 2025

8/10 Good

Christopher

Stayed 1 night in Nov 2025

10/10 Excellent

Gurtaj

Stayed 1 night in Dec 2025