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Otter Hotel

Property class: 4
4-star hotel near Banff National Park Information Centre

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Photo gallery for Otter Hotel

A couple sitting by a hot tub with a mountainous backdrop.
Creator video - submitted by yakeandmarie
A terrace with a sofa, chairs, and a fire feature, overlooking a snow-covered mountain.
A cozy lounge area with a stone fireplace, leather seating, and a wooden coffee table.
A modern building with large windows and a wooden facade, set against a mountain backdrop.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪18 min walk‬
  • Place, Banff Centre for Arts and Creativity
    ‪18 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

A hotel room with two beds, wooden headboards, and a carpeted floor.

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(49 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

A hotel room with two beds, a wooden headboard, a large window, and a view of greenery.

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(42 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

A modern hotel room with a large bed, wooden paneling, and a bench with robes.

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

A hotel room with two beds, a wooden headboard, a nightstand with a phone, and a power outlet.

Superior Room, 2 Queen Beds, Mountain View

9.0 out of 10
Wonderful
(15 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

A hotel room with a large bed, a television, a desk with a chair, and a view of mountains through a window.

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

A modern bedroom with a large bed, wooden headboard, and a built-in window offering a view of greenery.

Superior King Suite

9.6 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

A modern hotel room with a large bed, a desk with two stools, and a view of a mountainous landscape through the windows.

Mountain View King Suite

9.2 out of 10
Wonderful
(23 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Accessible Room, King

A modern hotel room with a large bed, a desk with a chair, a television, and a window with a view of greenery outside.

Superior Accessible Room, King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Banff

Uptown District stay.Your stay at this Uptown District hotel places you within 2 miles (3 km) of Cascade Shops and Canadian Ski Museum West. Banff Off-Leash Dog Park and Banff National Park Information Centre are also within 2 miles (3 km).

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Banff National Park Information Centre - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km
  • Canada House Gallery - 5 min drive - 1.3 km
  • Central Park - 6 min drive - 1.7 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪A&W Canada - ‬2 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪Indian Curry House - ‬18 min walk
  • ‪Yama Onigiri - ‬18 min walk

About this property

Otter Hotel

4-star hotel near Banff National Park Information Centre
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers, bathrobes, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

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  • Parking included
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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Things to do

  • 2 hot tubs
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch TV with cable channels

Bedroom

  • Bed sheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

How close is Otter Hotel to the airport?

Otter Hotel is 83.9 mi (93-min drive) away from the Calgary International Airport (YYC) airport, the closest popular airport to the property.

How much does it cost to stay at Otter Hotel?

As of Nov 12, 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on Nov 15, 2026 start from CA $249, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Otter Hotel have an airport shuttle?

Airport shuttle services are not available at Otter Hotel.

Does Otter Hotel offer free breakfast?

Otter Hotel does not offer free breakfast.

Is there a casino at Otter Hotel?

No, there is no casino at this hotel.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Otter Hotel?

This hotel offers free self parking.

Does Otter Hotel have a pool?

Otter Hotel does not have a pool.

Does Otter Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Otter Hotel have a spa?

There are no spa services available at this hotel.

How close is Otter Hotel to downtown Banff?

Otter Hotel is 0.8 mi away from Banff.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1916 out of 2427 reviews
Rating 8 - Good. 336 out of 2427 reviews
Rating 6 - Okay. 120 out of 2427 reviews
Rating 4 - Poor. 30 out of 2427 reviews
Rating 2 - Terrible. 25 out of 2427 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean! Would visit again
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around stay.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel ans location
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Clean, beautiful rooms and friendly staff
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hot tubs, Clean rooms, Very supportive staff. Amazing place to stay.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, amenities were great, staff were very helpful.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel & staff with excellent restaurant and clean, spacious rooms.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms, and friendly staff.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and view
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was very nice, loved the sun deck and hot tub with the bathrobes.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! The hot tubs have a great view!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay! Room was clean, the staff was very helpful.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The otter hotel was amazing. They did provide bus tickets to downtown and it was a wonderful stay!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and view was amazing, free bus passes was a nice touch
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Good location
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we love staying here, so clean and all staff are nice. very convenient, we love that they give busses pass as well
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with good location! Hot pool with nice views and very friendly staff!!
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hot pool and location
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, helpful and friendly staff. The restaurant is excellent and nice to have your breakfast in your robe before starting your day. Hot pools are lush after all the walking, was a great place to stay.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful views and the relaxing hot tub experience were the absolute highlights of our family trip
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, well maintained, at a walkable location to everything and the staff was phenomenal. We had a wonderful stay there.
Stayed 5 nights in Jun 2026