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Casa Balam Cancun

3.0 star property
3-star adults-only hotel near Las Palapas Park

Choose dates to view prices

Photo gallery for Casa Balam Cancun

Private kitchen
Point of interest
Exterior
Estudio 14
Habitacion 16
Reviews
6.4

Popular amenities

  • PoolPoolPool
  • Parking availableParking availableParking available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Gladiolas, Cancun, QROO, 77500
  • Popular LocationLas Palapas Park1 min walk
  • Popular LocationPlaza 2810 min walk
  • Popular LocationPlaza Las Americas4 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)20 min drive

Room options

View all photos for Estudio 10

Estudio 10

Estudio 10

  • Sleeps 2
  • 1 Queen Bed

View all photos for Habitacion 17

Habitacion 17

Habitacion 17

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Estudio 6

Hypo-allergenic bedding, individually furnished, desk, laptop workspace

Estudio 6

  • Sleeps 2
  • 1 Queen Bed

View all photos for Habitacion 18

Habitacion 18

Habitacion 18

  • Sleeps 2
  • 1 Double Bed

View all photos for Estudio 15

Estudio 15

Estudio 15

  • Sleeps 4
  • 2 Double Beds

View all photos for Estudio 9

Estudio 9

Estudio 9

  • Sleeps 2
  • 1 Queen Bed

View all photos for Estudio 2

Estudio 2

Estudio 2

  • Sleeps 4
  • 2 Double Beds

View all photos for Estudio 3

Estudio 3

Estudio 3

  • Sleeps 2
  • 1 Queen Bed

View all photos for Estudio 5

Estudio 5

Estudio 5

  • Sleeps 2
  • 1 Queen Bed

View all photos for Estudio 11

Estudio 11

Estudio 11

  • Sleeps 4
  • 2 Double Beds

View all photos for Estudio 13

Estudio 13

Estudio 13

  • Sleeps 2
  • 1 Queen Bed

View all photos for Habitacion 19

Habitacion 19

Habitacion 19

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Estudio 14

Estudio 14

Estudio 14

  • Sleeps 4
  • 2 Double Beds

View all photos for Estudio 12

Estudio 12

Estudio 12

  • Sleeps 2
  • 1 Queen Bed

View all photos for Estudio 1

Estudio 1

Estudio 1

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Habitacion 16

Habitacion 16

Habitacion 16

  • Sleeps 2
  • 1 Double Bed

View all photos for Estudio 7

Estudio 7

Estudio 7

  • Sleeps 2
  • 1 Double Bed

View all photos for Estudio 8

Estudio 8

Estudio 8

  • Sleeps 2
  • 1 Queen Bed

View all photos for Estudio 4

Estudio 4

Estudio 4

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
ibis Cancun Centro
Pet-friendly
Free WiFi
Restaurant
Air conditioning
3.9 out of 5, Good, (1005)
The price is CA $85
per night
CA $108 total
includes taxes & fees
17 May - 18 May
ibis Cancun Centro

About the area

Cancun

City center stay.With a stay at this Downtown Cancun hotel, you'll be within half a mile (1 km) of Las Palapas Park and 9 miles (15 km) of Forum Beach. Also within 9 miles (15 km) are Cancun Convention Center and La Isla Shopping Mall.

What's nearby

  • Las Palapas Park - 1 min walk
  • Plaza 28 - 10 min walk
  • Benito Juarez Municipal Building - 11 min walk
  • Plaza Las Americas - 4 min drive
  • Puerto Cancun Marina Town Center - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • Hunter Bar Cancun: Address - 3 min walk
  • Pescaditos - 5 min walk
  • Quesadillas Tierra del Sol - 3 min walk
  • Restaurante la Habichuela - 2 min walk
  • El Crustáceo Cascarudo - 3 min walk

About this property

Casa Balam Cancun

3-star adults-only hotel near Las Palapas Park
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Casa Balam Cancun. For a fee, parking is available.

This 3-star Cancun hotel is smoke free.

  • 13 guestrooms or units
  • Self-service laundry
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Dining venue
Casa Balam Cancun offers 13 accommodations with air conditioning. These individually furnished accommodations include desks. This Cancun hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Bathrooms include showers. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered valet parking on site (MXN 150 per night)
  • Beach shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 bar

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Smooth flooring in room

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding

Bathroom

  • Shower
  • Towels

More

  • Desk
  • Individually furnished
  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email 2 weeks before arrival with check-in instructions and key retrieval information; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests will receive an email from the property with reservation deposit payment information at the time of booking. The deposit is payable via a secure link immediately after booking.

Access methods

Key retrieval, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered valet parking fee: MXN 150 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Guests must contact this property in advance to reserve onsite parking
This property accepts debit cards and mobile payments; cash is not accepted
Mobile payment options include: PayPal
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. Guests must contact this property in advance to reserve onsite parking. This property accepts debit cards, mobile payments, and PayPal. Cash is not accepted. 

We should mention

  • Pool access available from 9:30 AM to 7:30 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Palapas Suites Hotel Cancun
Palapas Suites Hotel
Palapas Suites Cancun
Cancun Palapas Suites Hotel
Palapas Suites
Balam
Cancun Palapas Suites
Casa Balam Cancun Hotel
Casa Balam Cancun Cancun
Casa Balam Cancun Hotel Cancun

Casa Balam Cancun Reviews

Reviews

6.4
Rating 10 - Excellent. 6 out of 16 reviews" "
Rating 8 - Good. 1 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 3 out of 16 reviews" "
Rating 2 - Terrible. 4 out of 16 reviews" "

7.4/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service
Stayed 4 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When we reached there they told us that they already informed expedia in November that their AC is not working and they cancelled all the reservation. But I found many people still coming in and getting room. We got a cheap deal from expedia so they thought why not make more money by telling us any lie and letting come-serve customers in for more money. They put us in one of their Airbnb far away further into downtown with bare minimum facilities. It was a really poor experience.
Stayed 4 nights in Dec 2019

10/10 Excellent

Ty, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all amazing!! At check-in (I cant remember her name) but she was so warm and welcoming and helpful!! Boy did I make a perfect choice in place to stay. Can’t wait to come back again 😊🎒
Stayed 5 nights in Aug 2019

6/10 Okay

ANDREW

Liked: Cleanliness, property conditions & facilities, room comfort
Quirky hotel downtown
An unusual place. No hotel sign outside Just a bar and coffee shop ... hotel is in back. Pros: Room is new and great. Kitchenette with induction cooktop. Big smart TV. Cons: Room is humid, window to corridor which was brightly lit - thin curtains so room was not dark at night. Stayed two nights, room was not cleaned. No front desk.
Stayed 2 nights in Apr 2019

8/10 Good

Jannik

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022

4/10 Poor

luis

Liked: Cleanliness
Disliked: Staff & service, amenities
I stayed there for almost 2 weeks and everyday there was an issue, although all of them were minor, none of them were managed the right way. Customer service is non existent, rooms are extremely humid, the wifi signal is super weak. Is conveniently located and the rooms look good but overall my experience was not good.
Stayed 1 night in Sep 2022

4/10 Poor

Alan

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me pase 4 horas buscando el hotel marque a el numero y nadie contesto nunca
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2019

2/10 Terrible

Michela

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019