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Casa Maraf Hotel Boutique - Adults Only

3.5-star property
16, Quetzal, Zona Hotelera, Cancun, QROO 1-855-887-0424
3.4 out of 5
See all 5 travelocity Reviews

"It was a cozy place to stay and in a good area " More

By a verified traveller on Wed 08 Mar 2023

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Hotel Description

3.5-star adults-only hotel near La Isla Shopping Mall

Zona Hotelera stay

Your stay at this Zona Hotelera hotel places you within 2 miles (3 km) of Tortuga Beach and Langosta Beach. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Playa Ancha are also within half a mile (1 km).

Outdoor pool, poolside drinks

This hotel features an outdoor pool and a poolside bar. Traveling on business? Take advantage of the free WiFi in public areas, express check-out, and airport shuttle. Free self parking and concierge services are also offered on site.

Anethyst Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $94* Per night/room 14 May - 15 May

Grand Suite, 2 Bedrooms, Kitchen

Bed Count 2 King Beds Maximum Occupancy 4 Max

Blue Diamond Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pink Diamond Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Red Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Black Diamond Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Casa Maraf Hotel Boutique - Adults Only ratings based on 5 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Casa Maraf Hotel Boutique - Adults Only

Everyone (3) Couples (2)
1 out of 5
This was the single worst hotel experience I've ever encountered. Since we were in Mexico I was careful to choose a hotel that stated there was English speaking staff, there was not. The room itself was stuffy and had an almost stale towel smell. We opened the windows and turned the fan on the highest setting to air it out. The plumbing to the bathroom sink leaked onto the floor. The shower barely dribbled any water out. We had to keep refilling our water bottle in the sink and pouring it on ourself to wash our hair and body off. One of the bathroom lights did not work and the mirror had rust around it. The towels were old, frayed, and rough. The comforter on the bed was worn thin in areas and had frayed seams. The pool was not kept clean and although it was very hot we absolutely did not want to swim in it. The door to our room was not even sealed, you could see into the hallway. And so you could also hear everyone outside of the room as well. But then! The worst thing of all happened! Some complete stranger swiped a room card to our room, opened the door, and walked right in. While we were in bed! All he said was, "Oh sorry, guess they gave me the wrong room card." Seriously?! We ended up moving furniture to barricade the door shut the rest of the night. But regardless, neither of us were able to sleep. At one point we even considered checking out and just paying for another room somewhere else. It was horrible!

Posted by on 11 Apr. 2024

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5 out of 5
It was a cozy place to stay and in a good area

Posted by on 8 Mar. 2023

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1 out of 5

Posted by on 30 Dec. 2019

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Comment from Hotel Management

2 Jan. 2020 by Crisitna S

Muchas gracias por sus comentarios son muy importantes para el crecimiento y mejora de nuestros servicios

5 out of 5
Enjoyed stay especially for price, close to everything

Posted by on 15 Dec. 2019

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Comment from Hotel Management

15 Dec. 2019 by Cristina S

Thank you so much for your comment, this is really important to us We hope to welcome you again soon

5 out of 5
Very nice place to rest ,,very quiet, relaxing,,will be back

Posted by on 26 Jan. 2019

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Comment from Hotel Management

11 Mar. 2019 by Christian Management

We appreciate your comments it has been a pleasure to have you as our guests, we hope to see you soon and that maraf house is taken into account for future trips to Cancun

About the Casa Maraf Hotel Boutique - Adults Only

Location 16, Quetzal, Zona Hotelera, Cancun, QROO 77500

Property Features

Casa Maraf Hotel Boutique - Adults Only offers its guests an outdoor pool, tour/ticket assistance, and concierge services. WiFi is free in public spaces. You can enjoy a drink at the pool bar. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 3.5-star Cancun hotel is smoke free.

  • 9 guestrooms or units
  • Towels for the beach
  • Front desk (limited hours)
  • Express check-out
  • Tour and ticket information
  • Concierge
  • No smoking on site
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Casa Maraf Hotel Boutique - Adults Only offers 9 air-conditioned accommodations with laptop-compatible safes and complimentary toiletries. 40-inch Smart televisions come with digital channels and Netflix. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered once per stay. Amenities available on request include irons/ironing boards. Housekeeping is provided on a limited basis.

  • Smart television
  • Digital channels
  • Netflix
  • Housekeeping (once per stay)
  • Nightly turndown service
  • Local calls (free)
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

Casa Maraf Hotel Boutique - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Casa Maraf Hotel Boutique - Adults Only

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a security system in each accommodation. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Front desk opens daily at 8:00 AM
  • Front desk closes daily at 11:00 PM
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Security system
  • Guest will receive an email before arrival 24 hours
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 145 per vehicle (roundtrip)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Maraf Hotel Boutique Adults Cancun
  • Casa Maraf Hotel Boutique Adults
  • Casa Maraf Boutique Adults Cancun
  • Casa Maraf Boutique Adults
  • Casa Maraf Hotel Boutique Adults Only
  • Casa Maraf Adults Only Cancun
  • Casa Maraf Hotel Boutique - Adults Only Hotel
  • Casa Maraf Hotel Boutique - Adults Only Cancun
  • Casa Maraf Hotel Boutique - Adults Only Hotel Cancun

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
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Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.