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4.4 out of 5

"The breakfast was fantastic. The room amenities were very good as well. " More

By a verified traveller on Mon 30 Aug 2021

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Hotel Description

4-star hotel near Plaza Las Americas

Seaside stay

With a stay at this Downtown Cancun hotel, you'll be within 2 miles (3 km) of Plaza Las Americas and 9 miles (15 km) of Cancun Convention Center. La Isla Shopping Mall is within 9 miles (15 km) and Ventura Park Cancun is within 12 miles (20 km).

Dining options, 2 bars/lounges

This traditional hotel includes 2 restaurants, an outdoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free internet in public areas. Make the most of the a rooftop terrace and sauna, and relax with drinks at one of the 2 bars/lounges.

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $143* Per night/room 19 Apr. - 20 Apr.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Four Points by Sheraton Cancun Centro ratings based on 7 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Four Points by Sheraton Cancun Centro

Everyone (5) Couples (1)
5 out of 5
The breakfast was fantastic. The room amenities were very good as well.

Posted by , from RESEDA on 30 Aug. 2021

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5 out of 5

Posted by on 23 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Four Points by Sheraton Cancun Centro

Dear Guest, Thank you for sharing the experience of your stay at Four Points by Sheraton Cancun Centro, the feedback we receive from our guests is very important to us as it helps us in our continuing effort to improve our service. Here at Four Points, we strive to deliver a standard of service that exceeds all of our guests' expectations. Stay Well

5 out of 5
We had a comfortable stay, clean and excellent room service. staff are attentive and pleasant. Walking distance to the shopping mall.

Posted by , from Connecticut on 14 Aug. 2018

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Comment from Hotel Management

17 Aug. 2018 by Four Points by Sheraton Cancun Centro

Dear Guest, Thank you for sharing the experience of your stay at Four Points by Sheraton Cancun Centro, the feedback we receive from our guests is very important to us as it helps us in our continuing effort to improve our service. Here at Four Points, we strive to deliver a standard of service that exceeds all of our guests' expectations. Stay Well

3 out of 5

Shuttles Bus

Pros: Cleanliness
Cons: Breakfast service should be included in the fee.
Location: I thought the location was more convenient to go to beach. It was so far from beach.
I was disappointed that they don't have own Shuttles Bus. As a result, we had spent 2 hours to wait for a taxi at the air port.

Posted by , from MN, USA on 2 Jan. 2018

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Comment from Hotel Management

2 Jan. 2018 by Four Points by Sheraton Cancun Centro

Dear Guest, Thank you for sharing the experience of your stay at Four Points by Sheraton Cancun Centro, the feedback we receive from our guests is very important to us as it helps us in our continuing effort to improve our service. Here at Four Points, we strive to deliver a standard of service that exceeds all of our guests' expectations. Stay well

5 out of 5

Great Hotel right next to Galenia Hospital

Pros: Great location to the hospital
Cons: Nothing
Location: Short trip to airport, Mall and Hotel Zone
Went to visit a friend in the hospital in Cancun. You can walk from the hotel, to the hospital without going outside. Very convenient

Posted by , from Michigan on 8 Dec. 2017

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Comment from Hotel Management

9 Dec. 2017 by Four Points by Sheraton Cancun Centro

Dear Guest, Thank you for sharing the experience of your stay at Four Points by Sheraton Cancun Centro, the feedback we receive from our guests is very important to us as it helps us in our continuing effort to improve our service. Here at Four Points, we strive to deliver a standard of service that exceeds all of our guests' expectations. Stay well

4 out of 5

Convenient shopping location. Nice rooftop pool.

Nice helpful and courteous staff. The restaurant staff was not as well trained or attentive. The poolbar staff was excellent.

Posted by , from Fl on 23 Dec. 2016

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Comment from Hotel Management

26 Dec. 2016 by Reservations

Dear Guest, Thank you for your last visit in our beautiful new hotel in Cancun Centro. We are more than happy to hear that you had a great stay in our property and thank you for your comments, this is the best way to recognize those departments and staff that make possible our excellent service. We will wait for your next visit at Four Points by Sheraton Cancun Centro your home away your home. Regards

4 out of 5

Four Stars in Cancun

Pros: very nice staff, very clean
Location: None, I was afraid to walk out or anywhere in Cancun...lol
we got stuck at the Cancun airport, last minute and glad our daughter found this hotel, very clean, comfortable and glad we got to sleep and shower for our next flight.

Posted by , from California on 18 Aug. 2015

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Comment from Hotel Management

22 Aug. 2015 by FP CUN

Dear Guest, Thank you for sharing the experience of your stay at Four Points by Sheraton Cancun Centro. We are delighted to hear that you enjoyed our beautiful hotel including the beautiful rooftop, our stylishly designed guest rooms and our delicious outlets. Here at Four Points, we strive to deliver a standard of service that exceeds all of our guests' expectations and we thank you for choosing Four Points by Sheraton. We look forward to your return. Stay well, Juan Pablo Colmenero Director of Sales

About the Four Points by Sheraton Cancun Centro

Location Avenida Tulum, MZ 1, Lote 2, SM 12, Cancun, QROO 77500

Property Features

Four Points by Sheraton Cancun Centro offers its guests an outdoor pool, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A free manager's reception is offered daily. A computer station is on site and wired Internet is free in public spaces. Business amenities include a 24-hour business center and 5 meeting rooms. Event space at this hotel measures 2121 square feet (197 square meters) and includes a conference center. A rooftop terrace, a library, and tour/ticket assistance are also featured at the business-friendly Four Points by Sheraton Cancun Centro. This 4-star Cancun hotel is smoke free.

  • 1 building
  • 112 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • 2121 sq ft of conference space
  • 197 sq m of conference space
  • Built in 2015
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Parking (limited spaces)

Room Amenities

Four Points by Sheraton Cancun Centro offers 112 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 42-inch LED televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

The hotel hosts a free manager's reception daily.

The Eatery Bistro - This family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Toastina Sports Bar - This sports bar specializes in American cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: MXN 580 per accommodation, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 0 per person, per night

The resort fee includes:

  • Beach towels
  • Fitness center access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Parking
  • Pool access
  • Self parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 245 per person
  • Pet fee: MXN 580 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Sheraton Cancun Centro Hotel
  • Four Points Sheraton Centro Hotel
  • Four Points Sheraton Cancun Centro
  • Four Points Sheraton Centro
  • Four Points by Sheraton Cancun Centro Hotel
  • Four Points by Sheraton Cancun Centro Cancun
  • Four Points by Sheraton Cancun Centro Hotel Cancun

You should know

  • Pool access available from 8 AM to 8 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.