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Four Points by Sheraton Cancun Centro

Property class: 4
4-star hotel near Plaza Las Americas

Choose dates to view prices

Photo gallery for Four Points by Sheraton Cancun Centro

A hotel room with a large bed, a desk with a chair, a bench, a TV, and a window with a view.
A patio with two cushioned chairs and a small table, wooden beams, and a TV mounted on the wall.
A modern restaurant with multiple dining tables and chairs, a bar area with shelves, and a large chandelier.
A rooftop pool area with lounge chairs and umbrellas, a clear sky, and a view of the cityscape.
A spacious lobby with a large mosaic column, comfortable seating, and a wooden reception desk.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Avenida Tulum, MZ 1, Lote 2, SM 12, Cancun, QROO, 77500
  • Place, Dubai Palace Casino
    ‪8 min walk‬
  • Place, Plaza Las Americas
    ‪13 min walk‬
  • Place, Royal Yak Casino and Sports Book
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Traditional Room, 2 Queen Beds, City View

A hotel room with two beds, a wooden desk, a TV, and a window with curtains.

Traditional Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(23 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Traditional Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Traditional Room, 1 King Bed

8.6 out of 10
Excellent
(41 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk with a TV, a chair, and a view of the outdoors.

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, a desk with a chair, a bench, a TV, and a window with a view.

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

Room

  • Sleeps 2
  • Free wired internet

View all photos for Deluxe Room, 2 Queen Beds, City View

A hotel room with two beds, a wooden desk, a TV, and a window with curtains.

Deluxe Room, 2 Queen Beds, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

Room

  • Sleeps 2
  • Free wired internet

Bed in dormitory DELUXE CITY VIEW

  • Sleeps 1
  • Free wired internet

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About the area

Cancun

Seaside stay .With a stay at this Downtown Cancun hotel, you'll be within 2 miles (3 km) of Plaza Las Americas and 9 miles (15 km) of Cancun Convention Center. La Isla Shopping Mall is within 9 miles (15 km) and Aquaworld is within 12 miles (20 km).

What's nearby

  • Dubai Palace Casino - 8 min walk - 0.7 km
  • Plaza Nichupte Shopping Mall - 13 min walk - 1.1 km
  • Plaza Las Americas - 13 min walk - 1.1 km
  • Royal Yak Casino and Sports Book - 13 min walk - 1.1 km
  • Kabah Urban Park - 14 min walk - 1.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Four Points by Sheraton - ‬1 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪Domino's Pizza - ‬16 min walk
  • ‪Los De Pescado - ‬15 min walk
  • ‪Costelao - ‬15 min walk

About this property

Four Points by Sheraton Cancun Centro

4-star hotel near Plaza Las Americas
Four Points by Sheraton Cancun Centro offers its guests an outdoor pool, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a 24-hour business center and 5 meeting rooms. Event space at this hotel measures 2121 square feet (197 square meters) and includes a conference center. A rooftop terrace, a library, and multilingual staff are also featured at the business-friendly Four Points by Sheraton Cancun Centro.

This 4-star Cancun hotel is smoke free.

  • 1 building
  • 112 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • 2121 sq ft of conference space
  • 197 sq m of conference space
  • Built in 2015
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Four Points by Sheraton Cancun Centro offers 112 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 42-inch LED televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 350 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Art gallery
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch LED TV with premium cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per accommodation, per night, plus a one-time cleaning fee of MXN 50
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 350 per person
  • Pet fee: MXN 350 per accommodation, per night plus MXN 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

Property Registration Number 005-007-004758/2025

We should mention

  • Pool access available from 8 AM to 8 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Four Points Sheraton Cancun Centro Hotel
Four Points Sheraton Centro Hotel
Four Points Sheraton Cancun Centro
Four Points Sheraton Centro
Four Points by Sheraton Cancun Centro Hotel
Four Points by Sheraton Cancun Centro Cancun
Four Points by Sheraton Cancun Centro Hotel Cancun

Frequently asked questions

How close is Four Points by Sheraton Cancun Centro to the airport?

Four Points by Sheraton Cancun Centro is 9.4 mi (15-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Four Points by Sheraton Cancun Centro?

As of Oct 1, 2026, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Cancun Centro on Oct 31, 2026 start from CA $118, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Four Points by Sheraton Cancun Centro have an airport shuttle?

Airport shuttle services are not available at Four Points by Sheraton Cancun Centro.

How close is Four Points by Sheraton Cancun Centro to the beach?

This hotel is 13.6 mi (23-min drive) from Delfines Beach and 4.2 mi (12-min drive) from Playa Tortugas. Don't forget your sunscreen!

Does Four Points by Sheraton Cancun Centro offer free breakfast?

Free breakfast isn’t provided at Four Points by Sheraton Cancun Centro, but buffet breakfast is offered for a fee of MXN 350 per person. It's available every day from 6:30 AM to 11:30 AM.

Is there a casino at Four Points by Sheraton Cancun Centro?

No, there is no casino at this hotel, but Dubai Palace Casino (12-min walk) and Royal Yak Casino and Sports Book (14-min walk) are nearby.

What time is check-in at Four Points by Sheraton Cancun Centro?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Four Points by Sheraton Cancun Centro?

Free parking is not available at this hotel.

Does Four Points by Sheraton Cancun Centro have a pool?

Four Points by Sheraton Cancun Centro features an outdoor pool. Guests can enjoy pool access from 8 AM to 8 PM.

Does Four Points by Sheraton Cancun Centro have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine, brunch, and happy hour.

Does Four Points by Sheraton Cancun Centro have a spa?

There are no spa services available at this hotel.

How close is Four Points by Sheraton Cancun Centro to downtown Cancun?

Four Points by Sheraton Cancun Centro is 2.3 mi away from Cancun.

Four Points by Sheraton Cancun Centro Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 473 out of 851 reviews
Rating 8 - Good. 241 out of 851 reviews
Rating 6 - Okay. 65 out of 851 reviews
Rating 4 - Poor. 40 out of 851 reviews
Rating 2 - Terrible. 32 out of 851 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean space! Amazing people! Great experience.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steam room wasn’t working when we went, but the rest of the facilities were decent and good value.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good and It’s convenient.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price and proximity this is easily a great place to stay. Minutes from the shopping centers and a short ride to all the beaches and airport! Its not as fancy as an all inclusive but the AC works, its very clean, it isnt noisy, but its also not going to drain your wallet. The pool is nice but the gym is hardly a gym.
Stayed 18 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and staff
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, and the staff were friendly and helpful
Stayed 7 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay at and a safe area. The a/c did not cool the room during the day but was good at night. Aside from the daytime a/c issue my stay here was really good.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Great Location to get AWAY$$!!!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities
The room was clean and the common area was mostly well maintained. An area for improvement was the pool, as there were several missing tiles inside and on the deck. The wait staff was awesome, but we had a minor issue with the front desk over paying for breakfast; we did pay, you must request for breakfast to be included when you book. Location was good to use as a base to explore Cancun, but there is a lack of dining options within walking distance. Overall it is a good hotel and great value.
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay great hotel.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, close to the airport and dining options.
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities
The staff at check in was very friendly. The room was very clean.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness
M
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and overall amazing stay!
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel & Wonderful staff.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent stay at Four Points . The hotel is connected to Galina Hospital and I was having a procedure , and my partner dental work The staff went above and beyond to be helpful . Ebby at the front desk deserves special recognition he was sooo helpful and nice !!! It is close to a mall and a few restaurants convenience stores in a money exchange. The roof top pool was nice to relax and very nice . The only thing I could say that they're lacking is a laundry service or somewhere to do laundry.... I wouldn't hesitate staying here again.
Stayed 14 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and pet friendly
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and very clean hotel.
Stayed 7 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Amenities
Good services, nice hotel
Stayed 7 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always enjoy staying here before an early flight out of Cancun.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, beautiful rooms and pool area is wonderful.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, good breakfast and dinner. Need to have car to move around
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food in the hotel needs to be better but other than that the hotel was great. Wonderful place
Stayed 4 nights in Jun 2025