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5.0 out of 5

"So friendly and helpful. The service was excellent Rigoberto was especially kind. He always remembered our names and orders. He helped make our da ... " More

By a verified traveller on Mon 02 Mar 2020

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Hotel Description

5-star beachfront resort near Puerto Morelos Town Square

Beachfront retreat

Within 3 miles (5 km) of this Puerto Morelos resort, you'll find Puerto Morelos Town Square and Ojo de Agua Beach. Artisans Market and San Jose Catholic Parish are also within 3 miles (5 km).

Poolside dining

A full-service spa, 3 restaurants, and 3 outdoor pools are all featured at this luxury resort. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Indoor spa tubs, free WiFi

Boasting indoor private spa tubs, the 144 guestrooms also offer free WiFi and furnished balconies. Other amenities include iPod docks, sitting areas, and plasma TVs with cable channels.

Junior Suite with Jacuzzi

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$283* Per night/room 25 Oct. - 26 Oct.

Three Bedroom Suite Ocean View

Bed Count 2 King Beds Maximum Occupancy 10 Max

Double Room Single Use

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Suite Resort View

Bed Count 2 King Beds Maximum Occupancy 8 Max

Double Room Single Use

Bed Count 1 King Bed Maximum Occupancy 5 Max

Grand Residences Riviera Cancun ratings based on 10 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Grand Residences Riviera Cancun

Everyone (9) Couples (1)
5 out of 5

Posted by on 4 Mar. 2020

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5 out of 5
So friendly and helpful. The service was excellent Rigoberto was especially kind. He always remembered our names and orders. He helped make our days extra relaxing and special

Posted by on 2 Mar. 2020

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5 out of 5
The Hotel and amenities were a !0+, beach was wonderful. The staff were exceeded our expectations in every way!!! when we left we felt like we were leaving family. The Restaurants were beautiful and the food was 5 star. The staff at the Heaven Beach Bar became our family, we laughed so much, will definitely go back within the next year!!!!!

Posted by on 17 Dec. 2018

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5 out of 5
Better than I anticipated! The staff was very accommodating. This hotel is off the beaten path of downtown Cancun. Even though my stay there with short it would be the perfect place for long term stay!

Posted by on 8 Oct. 2018

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5 out of 5

Enjoyed every minute

Beautiful facility, and great staff. So friendly. We felt pampered and refreshed.

Posted by on 1 Sep. 2018

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5 out of 5

Makes for a great getaway!

Pros: We chose the all-inclusive package and found it was well worth it.
Cons: There is a dress code for evening dinner at El Faro. We were disappointed to see it wasn´t enforced.
Location: Puerto Morelos is minutes away with shopping, sightseeing, bike riding, open beach with activities. There is also a large Chedraui supermarket .
From the time we stepped off of the airplane, met by our driver in a private Suburban, whisked off to the resort we knew we were in for a great holiday. Service, staff, concierge, the wait staff in the restaurants were unbelievable. The suites are elegant yet minimalist, stocked with beverages and snacks. What you don't find, just ask and it is delivered to your room within minutes. Two jacuzzis, one in the bathroom and one on the private balcony with a great ocean view. Three restaurants to choose from with the El Faro and Heaven (on the beach) our favorites for breakfast and lunch. Heaven on the beach offers some of the best shrimp tacos and fish tortas ever and a great variety of snacks and drinks. Although we were there a short three-day weekend, we were taken on a bike tour to Puerto Morelos where we were able to be on our own to go shopping and sightseeing, pool aerobics, indoor gym, of course, the white sands of the Mexican Riviera. We pre-planned our purchase of tickets to Cirque du Soleil which is just 15 minutes from the Residences resort and that made for a lovely evening with taxi service provided by the resort. We live in Mexico but found we need to get away from the gray skies and cold weather of the north and head to the beach once in awhile. Can't wait to get back!

Posted by , from Monterrey, Nuevo Leon Mexico on 4 Mar. 2018

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5 out of 5

Peaceful stay with great food and amazing suite/se

Had a 6 day family vacation in large master suite with private pool. Service was excellent, food terrific, not a party atmosphere, great for relaxing time. Puerto Moreles is close, cool town to visit. Seems like everyone dresses up for dinner, men with pants and polo/shirt at least. Highly recommend.

Posted by , from Chicago on 1 Jun. 2017

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5 out of 5

Brautiful town and resort!!!

My family and I had a great experience at Grand Residences!! 18 year old daughter and 22 year old son for 7 nights. Beautiful new resort with top shelf drinks and food. Would definitely come back.

Posted by , from m on 14 Jan. 2017

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5 out of 5

What a wonderful resort!

We stayed in a Master Suite and thoroughly enjoyed our room!!! We loved having a full kitchen and brought our own coffee creamer and pop from home. The room was cleaned regularly and the shower was so nice - there is nowhere you can stand in the shower where you get cold! We would definitely go back. Also, the food in the restaurant was very good. Our only wish is that they would have more variety in their daily menu as well as the menu for room service. Thanks to all the staff for making our stay so easy and wonderful!!!

Posted by , from Denver, CO on 11 Nov. 2015

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Comment from Hotel Management

2 Dec. 2015 by Sandra R.

Dear Heather, Thank you for taking the time to provide feedback about your recent stay at Grand Residences. We are glad to know you liked our spacious and very well equipped rooms, the work of the housekeeper, and the food. We are passing along your comments about the food variety to the Food and Beverage Manager so we look for ways to improve our service. We look forward to welcoming you back soon. Best Regards,

5 out of 5

Absolutely amazing resort!

Pros: Everything
Cons: Nothing
Location: Resort is right on the beach.
I have never been to such a beautiful resort. The facilities are amazing. The food is wonderful. The staff is there to meet your every need. Kids had a great time at the Kids and Teen Club. I can't say enough good things about this resort.

Posted by on 22 Oct. 2015

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All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • 24-hour room service
  • Airport transfers included (roundtrip)
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • Buffet and à la carte dining
  • Limited meals offered through room service
  • Miniature golf not included
  • Tennis lessons not included

Property Features

Some rates at Grand Residences Riviera Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Residences Riviera Cancun you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Puerto Morelos resort.

  • 144 guestrooms or units
  • 5 levels
  • 7 buildings
  • 3 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • 1507 sq ft of conference space
  • 140 sq m of conference space
  • Built in 2013
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Cancun Intl. Airport (CUN) (31.2 km / 19.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Grand Residences Riviera Cancun offers 144 accommodations with indoor private spa tubs and iPod docking stations. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 47-inch plasma televisions come with cable channels and DVD players. Microwaves, espresso makers, and minibars are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private indoor hot tub
  • Private balcony (furnished)
  • Sitting area
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • DVD player
  • Microwave
  • Espresso maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

El Faro Grill - This beachfront restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Lobby Cafe and Bar - This lobby lounge overlooks the garden. Open daily.

Heaven Beach Bar - This beach bar specializes in international cuisine and serves lunch only. Open daily.

Pool Bar - This bar is located by the pool. Open daily.

Flor de Canela - This restaurant specializes in Mexican cuisine.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Massages on beach
  • Manicures and pedicures
  • Aromatherapy treatments
  • Massages
  • Hot stone massage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 25
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests staying through a Saturday night may be required to move rooms with hotel assistance.

Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Guests staying through a Saturday night may be required to move rooms with hotel assistance.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • No rollaway/extra beds available
  • One child stays free
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 48 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 3800.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Residences
  • Grand Residences Cancun
  • Grand Residences Riviera
  • Grand Residences Riviera Cancun
  • Grand Residences Riviera Cancun Maya Mexico - Puerto Morelos
  • Grand Residences Riviera Cancun Condo Puerto Morelos
  • Grand Residences Riviera Cancun Puerto Morelos
  • Grand Residences Riviera Cancun Condo
  • Grand Residences Riviera Cancun Resort Puerto Morelos
  • Grand Residences Riviera Cancun Resort
  • Resinces Riviera Cancun Puert
  • Residences Riviera Cancun
  • Grand Residences Riviera Cancun Resort
  • Grand Residences Riviera Cancun Puerto Morelos
  • Grand Residences Riviera Cancun Resort Puerto Morelos

You should know

  • Grand Residences Riviera Cancun offers transfers from the airport. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

The property is a member of the Leading Hotels of the World.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.