4.6 out of 5

"We were greeted at the front desk by Jason with a warm smile and a great laugh. We later received a complimentary bottle of champagne from the staff ... " More

By a verified traveller on Thu 28 Jun 2018

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Hotel Description

5-star beachfront property near Rose Hall Great House

Beachside getaway

You'll find Three Palms Ocean Course and Half Moon Golf Course within a 15-minute walk of this Montego Bay property. Rose Hall Great House and Montego Bay Convention Centre are also within 2 miles (3 km).

All-inclusive

This luxury property features a private beach, a full-service spa, and a nightclub. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 3 outdoor pools and free perks like full breakfast and valet parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 234 guestrooms also offer free WiFi and furnished balconies or patios. Flat-screen TVs come with satellite channels, and other amenities include pillowtop beds and iPod docks.

King

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$762 per night

Ocean View Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swim Up King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swim Up Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean Front Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hyatt Zilara Rose Hall Adults Only - All Inclusive ratings based on 22 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Zilara Rose Hall Adults Only - All Inclusive

Everyone (20) Couples (2)
5 out of 5
This was our first time in Jamaica and we loved it so much out of all the all inclusive resorts we've been to. The staff is what made our trip even better than it was. They are the nicest most polite people I've ever met. They really go out of their way to make sure our trip was as relaxing and enjoyable as can be. My fiance and I are actually thinking about coming back to have our destination wedding at Hyatt Zilara. Barris from Brazil, Raon and Petit Pariz and Anthony from the snack shack by Horizons really made our stay all the better! The food was excellent; I think this has to do with the fact that they offer more a la carte menu items instead of the buffet options that I've had at other resorts. And they don't skimp out on the alcohol. Definitely try the Bob Marley drink, it's as pretty as it's tasty. Can't wait to come back next year!

Posted by , from New York, NY on 27 Oct 2018

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5 out of 5
We were greeted at the front desk by Jason with a warm smile and a great laugh. We later received a complimentary bottle of champagne from the staff to congratulate us on for our wedding in NY. From the moment we arrived to the day we sadly left the property, the entire staff was extremely accommodating. Thank you to Adreene – the supervisor at Flavourz and to Orville for shuttling us back and forth with a smile. A great big shout out to Brendon, who set up an amazing romantic private lunch complete with flower petals on the table, a bottle of wine and dessert (all very delicious) . I don’t even think he knew we were on our honeymoon. The food at both properties was absolutely superb from the jerk chicken to the ackee and saltfish and even the nachos by the pool. One night I ordered a steak cooked medium and it was cooked well done. It happens. When I mentioned it to our waiter the chef came out and personally apologized and promised to get it right. We’re from New York. That NEVER happens in NY. Not only was it done right, it was done to perfection. The staff at the Hyatt Zilara and Ziva all deserve an applause. We felt like we were pampered for 5 very, very, very, short days. We can’t wait to come back.

Posted by , from New York on 28 Jun 2018

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5 out of 5

Awesome hotel and right on the beach.

The hotel was awesome and had such friendly staff. The all inclusive benefits were perfect and the food options were delicious. Will definitely be going back to this hotel when visiting Jamaica!

Posted by , from California on 30 May 2018

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Comment from Hotel Management

6 Jun 2018 by Julianne

Thank you so much for being here. We truly appreciate your feedback.

5 out of 5

AMAZING!!!!

Pros: Staff, environment and food
This resort is amazing. words can not express how much fun we had here. the staff and the Z crew with is the entertainment crew we all very friendly. the food is breath taking. would highly recommended this hotel to anyone.

Posted by , from RI on 23 May 2018

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Comment from Hotel Management

6 Jun 2018 by Julianne

Thank you so much for being here. We truly appreciate your feedback.

5 out of 5

Amazing hotel & wonderful staff

It was totally perfect. Could not ask for more would highly recommend

Posted by on 28 Mar 2018

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Comment from Hotel Management

3 May 2018 by Julianne

Thanks for staying with us. We truly appreciate your feedback.

5 out of 5

Wonderful getaway!

Pros: Cleanliness, cuisine, relaxation, genuine employees
Cons: The beds were not very comfortable & that was the only downside. The ladies at the PortionZ weren't the friendliest- a simple smile would have been ok
I am SO glad we decided to book our getaway to Hyatt Zilara in Montego Bay! We thoroughly enjoyed our private swim-out pool, the modern updated room, and the cleanliness. The grounds were immaculate and groomed. We encountered many friendly employees from both sides of the resort. Winston was great! We tried all the restaurants except the Di Roza, but we will be back to try that one. Our favorites were Flavorz and Petit Pariz! The menu at each restaurant had something for everyone and interesting ingredients for your palate that you would not try otherwise. The scallops as an appetizer are a must! Room service was delicious! We enjoyed the Jerk Shack as well (3 visits to the shack during our trip). Even the buffet for breakfast had endless options. We didn't mind the walk from the Zilara side to the Ziva side for some of the restaurants- it was nice afterr dinner especially with the grounds being so quiet and relaxing. The bars offer a wide variety of drinks- from mojitos, to mudslides, to Bob Marleys. French Vanilla Coffee in the morning started our days off great! You cannot go wrong with this resort. On Saturday there is a foam party which drawed the 18-22 years olds over to the Zilara side which I suggest getting chairs and umbrellas on the beach that day if you don't want to be bothered with that. We did tip for everything from breakfast, snacks & drinks- which they were grateful for. We are already planning to visit again next year! Two thumbs up to Hyatt Zilara!

Posted by , from Louisiana on 17 Mar 2018

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Comment from Hotel Management

3 May 2018 by Julianne

Thanks for staying with us. We truly appreciate your feedback.

5 out of 5

I loved the service and the beautiful resort.

My family and I had an amazing experience at the Hyatt resort. The food and the customer service was amazing. We will be coming back with more family members to enjoy as much as we did.

Posted by , from los angeles on 6 Feb 2018

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4 out of 5

Very nice Resort with great employees

Pros: The employees especially Nickeisha. She is great at her job and we hope she's there the next time we visit Jamaica
Cons: More Jamaican food served at the restaurants
Location: The location is close to down town and local restaurants.
Everything was great at the resort and we enjoyed our trip. We just wish they had more Jamaican food served at the resort. Yes we all love Italian , Brazilian and Japanese food but we chose Jamaica for our vacation. We have to leave the Resort to get real Jamaican food and that should not be the case.. With that said all the restaurants had a good selection of food on the menu. You could always find something you like to eat from one of the several restaurants. If all else fails or you just want some good food the Jerk shack is there to serve you .

Posted by , from Atlanta on 19 Jan 2018

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1 out of 5

VACATION FROM HELL

Pros: Close to airport
Cons: MANAGEMENT
Could not shower for our entire stay due to no hot water. There was no air conditioning for 7 of our 8 day stay. Asked to speak to General Manager and was told I could not due to their protocol. Spoke to other guests and they all experienced the same problems. Travelocity should better screen the properties they offer. The resort was listed with a star rating of between 4 to 4.5 a Motel 6 would rate higher then this place. We were counting down the days until we could leave. We would have left sooner but there were no flights available.

Posted by , from New Jersey on 29 Nov 2017

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4 out of 5

Thanksgiving in Jamaica

Pros: Staff was very friendly.
Overall the hotel was good. I wish all of the swim up rooms were connected to the main pool. Staff was very accommodating, my only complaint would be I had to ask for more towels and laundry bags that weren't automatically left in the room.

Posted by on 27 Nov 2017

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About the Hyatt Zilara Rose Hall Adults Only - All Inclusive

Location Rose Hall Road, Montego Bay, Saint James

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Rowing/canoeing included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Surcharge for premium or imported non-alcoholic beverages
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Offsite tours not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Tennis lessons included
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Some rates at Hyatt Zilara Rose Hall Adults Only - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hyatt Zilara Rose Hall Adults Only - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars, and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Georgian property also offers an outdoor tennis court, a fitness center, and a rooftop terrace. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Montego Bay property.

  • 234 guestrooms or units
  • 5 levels
  • 2 buildings
  • 9 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • 50000 sq ft of conference space
  • 4500 sq m of conference space
  • Built in 2014
  • Full breakfast (free)
  • Nightclub
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Montego Bay (MBJ-Sir Donald Sangster Intl.) (10.9 km / 6.8 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Hyatt Zilara Rose Hall Adults Only - All Inclusive offers 234 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies or patios. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 47-inch flat-screen televisions come with satellite channels and DVD players. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Jetted tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Hydromassage showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free full breakfast daily from 7 AM to 11:30 AM.

Petit Pariz - Zilara Excl - This restaurant specializes in French cuisine and serves breakfast and dinner.

Silhouettez - Zilara Excl - This beachfront fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Choicez - Shared Ziva - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Di Roza - Shared Ziva - This fine-dining restaurant specializes in Italian cuisine and serves dinner only.

Brazil - Shared Ziva - This steakhouse specializes in Brazilian cuisine and serves breakfast, lunch, and dinner.

Late night fare is available from 24-hour room service.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

This property offers airport shuttle pickup service from Montego Bay Jamaica - Sangster International Airport (MBJ) only. For more details, please contact the office using the information on the reservation confirmation received after booking.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Hotel Names

  • Hyatt Zilara Rose Hall Adults All Inclusive
  • Hyatt Zilara Rose Hall Adults

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.