For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"We were greeted at the front desk by Jason with a warm smile and a great laugh. We later received a complimentary bottle of champagne from the staff
...
"
More
5-star beachfront property near Rose Hall Great House
Beachside getaway
Within 2 miles (3 km) of this well-placed property, you'll find Rose Hall Great House and Montego Bay Convention Centre. Also, Three Palms Ocean Course is within half a mile (1 km) and Half Moon Golf Course is within 2 miles (3 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and a nightclub. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 3 outdoor pools and perks like free valet parking and free WiFi.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 234 guestrooms also offer free WiFi and furnished balconies or patios. Flat-screen TVs come with satellite channels, and other amenities include pillowtop beds and iPod docks.
Hyatt Zilara Rose Hall Adults Only – All Inclusive ratings based on 49 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff5.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hyatt Zilara Rose Hall Adults Only – All Inclusive
Everyone (32)Couples (11)Family (6)
5 out of 5
The views, amenities, and service at this property was amazing and beyond my expectations. The staff at every restaurant, house keepers, and bar attenders made my experience so enjoyable. Everyone was great and while we didn't get all the names, I would love to shout out a few people I did remember even after returning home from my vacation. Donjay (bar near the swim-up on ziva side), Anthony and jewayne (from the bar near bites), Crystal from the Asian restaurant and each waiter in the Zilarah breakfast restaurant. They made us feel like regulars. never had to ask for a drink and always smiling. P.S. The staff working the sports bar the night of 12/01/19 (between 10pm -1am) was amazing as well, we laughed all night. Special shout out to the Zilarah concierge for helping my boyfriend and I get our phones back from one of the excursions we booked. BOOK THIS PROPERTY YOU WILL NOT BE SORRY!!!
Posted by KWINN, from North Carolina on 4 Dec. 2019
Was this review helpful to you?
Comment from Hotel Management
5 Dec. 2019
by Leonie
Dear KWINN,
On behalf of the entire team, we would like to thank you for taking the time to share with us your vacation experience. It is always a pleasure to hear from our guests regarding their recent stay. We appreciated the pleasant comments you shared about our facilities, customer service displayed by our associates, and the overall amenities of the resort.
We will definitely pass on your compliments to the listed associates who helped to make your stay with us that much better.
Thank you for staying with us, we look forward to your next visit.
5 out of 5
This was our first visit to Jamaica and this hotel was lovely! The staff is extremely friendly with their "from the heart" salute. We had a swim up room, which I would not do again as our unit was always in the shade. If you want a swim up be sure to check on which side of the building it is located. The entertainment ends at 11:00 pm so if you are early to bed you will want a room not located near the entertainment locations (beach and pool area). We would definitely go back to this same property with the considerations listed above.
Posted by a verified traveller on 27 Nov. 2019
Was this review helpful to you?
Comment from Hotel Management
28 Nov. 2019
by Leonie
Dear valued guest,
Thank you for taking the time to write this review and noting your recommendations. It was our pleasure providing you our service from the heart.
Thank you for choosing to stay with us and we look forward to your next visit.
5 out of 5
The property really is amazing. It is very nice. No issues at all with the staff, check in, check out. Probably what is the most common thing people will say is the pool bar being pretty central on the adults only side. There is only one. So if you are there during a busy time be prepared for a wait for your drink, and people being served out of order (the bar tenders can't see everything all the time). That said, they really pour good drinks, so when you get it, you will be satisfied.
Posted by a verified traveller on 14 Oct. 2019
Was this review helpful to you?
Comment from Hotel Management
14 Oct. 2019
by Social Media Coordinator
Dear valued guest,
Thank you so much for choosing the Hyatt Zilara, Rose Hall to make your vacation a fantastic one, it was definitely a pleasure to host you.
We are elated that you had an absolutely amazing time at our resort and are super thankful to you for taking the time to share your feedback with us, we truly appreciate it.
We are looking forward to the pleasure of hosting you again soon in the future.
3 out of 5
Posted by a verified traveller on 1 Oct. 2019
Was this review helpful to you?
Comment from Hotel Management
8 Oct. 2019
by Social Media Coordinator
Dear Valued guest,
Thank you so much for choosing the Hyatt Zilara, Rose Hall to host your vacation and for taking the time to rate our property, we truly appreciate it.
5 out of 5
Posted by a verified traveller on 27 Sep. 2019
Was this review helpful to you?
Comment from Hotel Management
8 Oct. 2019
by Social Media Coordinator
Dear Valued guest,
Thank you so much for choosing the Hyatt Zilara, Rose Hall to host your vacation and for taking the time to rate our property, we truly appreciate it.
5 out of 5
Posted by a verified traveller on 24 Sep. 2019
Was this review helpful to you?
Comment from Hotel Management
8 Oct. 2019
by Social Media Coordinator
Dear Valued guest,
Thank you so much for choosing the Hyatt Zilara, Rose Hall to host your vacation and for taking the time to rate our property, we truly appreciate it.
3 out of 5
The staff were all super friendly and helpful. They would really go out of their way to get you what you needed or to show you how to get somewhere. All the bartenders and restaurant staff were super nice. Room. Bathrooms, grounds, pools were super clean.
My only disappointments would be the entertainment available, how dark it was around the grounds at night. Didn't feel like some place I could feel comfortable walking around after dark if I wanted to go from one side of the resort to the other. The beach was way to hard to go in due to the amount of rocks and the seaweed/grass made it impossible to feel comfortable putting your feet down into the water once out a distance.
Posted by a verified traveller on 22 Sep. 2019
Was this review helpful to you?
Comment from Hotel Management
8 Oct. 2019
by Social Media Coordinator
Dear valued guest,
The management and associates at Hyatt Zilara Rose Hall, thanks you for choosing us to host your recent vacation, it was a pleasure to host you.
We are happy to note that you enjoyed the service from the heart provided by our fantastic associates. We are also thankful to you for taking the time to leave with us your feedback and for completing our survey, as this will help us to improve our product.
Once again thank you and we hope to see you again soon in the future.
5 out of 5
Hospitality was great! Food was great! All I can say is that I can’t wait to return. Ya mon!
Posted by a verified traveller on 9 Sep. 2019
Was this review helpful to you?
Comment from Hotel Management
8 Oct. 2019
by Social Media Coordinator
Dear valued guest,
Thank you so much for choosing the Hyatt Zilara, Rose Hall to make your vacation a fantastic one, it was definitely a pleasure to host you.
We are elated that you had an absolutely amazing time at our resort and are super thankful to you for taking the time to share your feedback with us, we truly appreciate it.
We are looking forward to the pleasure of hosting you again soon in the future.
5 out of 5
Always had activities going on and unlike most all inclusive locations the food was AMAZING!
Posted by a verified traveller on 4 Sep. 2019
Was this review helpful to you?
Comment from Hotel Management
8 Oct. 2019
by Social Media Coordinator
Dear valued guest,
Thank you so much for choosing the Hyatt Zilara, Rose Hall to make your vacation a fantastic one, it was definitely a pleasure to host you.
We are elated that you loved our delicious food and and super fun activities, thank you for giving us five awesome stars.
We are looking forward to the pleasure of hosting you again soon in the future.
5 out of 5
Posted by a verified traveller on 25 Jul. 2019
Was this review helpful to you?
Comment from Hotel Management
19 Sep. 2019
by Social Media Coordinator
Good day,
Thank you so much for choosing the Hyatt Zilara, Rose Hall as your preferred vacation destination, it was an absolute pleasure to host you.
Thank you so much for taking the time to rate our hotel, we truly appreciate it.
About the Hyatt Zilara Rose Hall Adults Only – All Inclusive
Surcharge for premium or imported non-alcoholic beverages
Tennis included
Water fitness classes/lessons included
Volleyball included
Laundry/dry cleaning services not included
Childcare not included
Motorized water sports not included
All available beverages included
Golf green fees not included
Use of golf equipment not included
Use of golf cart not included
Spa/beauty facilities and services not included
Surcharge for room service
Offsite tours not included
Onsite entertainment and activities included
Gratuities included
Additional gratuities accepted
All food and beverages included
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
Minibar (all beverages included)
Tennis lessons included
Meals and drinks at companion properties included
All onsite activities, and facilities and equipment included
All non-motorized water sports included
Onsite live performances included
All land activities, and recreational facilities and equipment included
Theme parties included
Snorkeling included
Property Features
Hyatt Zilara Rose Hall Adults Only – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hyatt Zilara Rose Hall Adults Only – All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars, and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Georgian property also offers an outdoor tennis court, a fitness center, and a rooftop terrace. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Montego Bay property.
234 guestrooms or units
5 levels
2 buildings
9 dining venues
2 bars on the beach
2 bars by the pool
2 swim-up bars
6 bars or lounges
50000 sq ft of conference space
4500 sq m of conference space
Built in 2014
Nightclub
Coffee shop
Deli
Terrace on the roof
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (free)
Poolside lounge chairs
Umbrellas for the pool
Conference center
Dry cleaning
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Gift shop
Beauty salon
Computer for guest use
ATM
Bellhop
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Parking: Free valet parking and self parking
Room Amenities
Hyatt Zilara Rose Hall Adults Only – All Inclusive offers 234 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies or patios. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 47-inch flat-screen televisions come with satellite channels and DVD players. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Private balcony or patio (furnished)
Pillowtop beds
Jetted tub
Minibar
IPod dock
In-room dining (24 hours)
Flat-screen television
Satellite channels
DVD player
Refrigerator
Coffee maker
Luxury bedding
Down blanket
Pillow options
Separate shower and tub
Hydromassage showerhead
Rollaway beds (free)
Housekeeping (daily)
Nightly turndown service
Massage in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Food & Drink
Petit Pariz - Zilara Excl - This brasserie specializes in French cuisine and serves breakfast and dinner.
Silhouettez - Zilara Excl - This beachfront fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Choicez - Shared Ziva - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Di Roza - Shared Ziva - This fine-dining restaurant specializes in Italian cuisine and serves dinner only.
Brazil - Shared Ziva - This steakhouse specializes in Brazilian cuisine and serves breakfast, lunch, and dinner.
Late night fare is available from 24-hour room service.
Spa Services
Sauna in spa
Spa tub in spa
Steam room in spa
Couples treatment rooms
Body wraps
Body scrubs
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
This property offers airport shuttle pickup service from Montego Bay Jamaica - Sangster International Airport (MBJ) only. For more details, please contact the office using the information on the reservation confirmation received after booking.
This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Free rollaway/extra beds!
Cribs (infant beds) are not available.
Pets
No pets allowed
Policies
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No cribs (infant beds) available
Minimum guest age is 18
Debit cards
Caters to adults only
Hotel Names
Hyatt Rose Hall
Hyatt Zilara
Hyatt Zilara Rose Hall
Hyatt Zilara Rose Hall All Inclusive
Zilara
Zilara Hyatt
Zilara Rose Hall
Hyatt Zilara Rose Hall Adults All Inclusive
Hyatt Zilara Rose Hall Adults Only All Inclusive
Hyatt Zilara Rose Hall Adults All Inclusive Montego Bay
Hyatt Zilara Rose Hall Adults All Inclusive Hotel Montego Bay
Hyatt Zilara Rose Hall Adults All Inclusive Hotel
Hyatt Zilara Rose Hall Adults All Inclusive Montego Bay
Hyatt Zilara Rose Hall Adults All Inclusive
Hyatt Zilara Rose Hall Adults Only – All Inclusive Montego Bay
Hotel Hyatt Zilara Rose Hall Adults Only – All Inclusive
Hyatt Zilara Rose Hall Adults Only – All Inclusive Montego Bay
Hyatt Zilara Rose Hall Adults Only All Inclusive
Hyatt Zilara Rose Hall All Inclusive
Hyatt Zilara Rose Hall Adults All Inclusive Montego Bay
Hyatt Zilara Rose Hall Adults All Inclusive
Hyatt Zilara Rose Hall Adults Only – All Inclusive Montego Bay
Hyatt Zilara Rose Hall Adults Only All Inclusive
Hyatt Zilara Rose Hall All Inclusive
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
