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4.6 out of 5

"We were greeted at the front desk by Jason with a warm smile and a great laugh. We later received a complimentary bottle of champagne from the staff ... " More

By a verified traveller on Thu 28 Jun 2018

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Hotel Description

5-star beachfront property near Rose Hall Great House

Beachside getaway

Within 2 miles (3 km) of this well-placed property, you'll find Rose Hall Great House and Montego Bay Convention Centre. Also, Three Palms Ocean Course is within half a mile (1 km) and Half Moon Golf Course is within 2 miles (3 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a nightclub. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 3 outdoor pools and perks like free valet parking and free WiFi.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 234 guestrooms also offer free WiFi and furnished balconies or patios. Flat-screen TVs come with satellite channels, and other amenities include pillowtop beds and iPod docks.

King

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$643* Per night/room 16 Dec. - 17 Dec.

Ocean View Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swim Up King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swim Up Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean Front Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hyatt Zilara Rose Hall Adults Only – All Inclusive ratings based on 49 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Zilara Rose Hall Adults Only – All Inclusive

Everyone (32) Couples (11) Family (6)
5 out of 5
The views, amenities, and service at this property was amazing and beyond my expectations. The staff at every restaurant, house keepers, and bar attenders made my experience so enjoyable. Everyone was great and while we didn't get all the names, I would love to shout out a few people I did remember even after returning home from my vacation. Donjay (bar near the swim-up on ziva side), Anthony and jewayne (from the bar near bites), Crystal from the Asian restaurant and each waiter in the Zilarah breakfast restaurant. They made us feel like regulars. never had to ask for a drink and always smiling. P.S. The staff working the sports bar the night of 12/01/19 (between 10pm -1am) was amazing as well, we laughed all night. Special shout out to the Zilarah concierge for helping my boyfriend and I get our phones back from one of the excursions we booked. BOOK THIS PROPERTY YOU WILL NOT BE SORRY!!!

Posted by , from North Carolina on 4 Dec. 2019

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Comment from Hotel Management

5 Dec. 2019 by Leonie

Dear KWINN, On behalf of the entire team, we would like to thank you for taking the time to share with us your vacation experience. It is always a pleasure to hear from our guests regarding their recent stay. We appreciated the pleasant comments you shared about our facilities, customer service displayed by our associates, and the overall amenities of the resort. We will definitely pass on your compliments to the listed associates who helped to make your stay with us that much better. Thank you for staying with us, we look forward to your next visit.

5 out of 5
This was our first visit to Jamaica and this hotel was lovely! The staff is extremely friendly with their "from the heart" salute. We had a swim up room, which I would not do again as our unit was always in the shade. If you want a swim up be sure to check on which side of the building it is located. The entertainment ends at 11:00 pm so if you are early to bed you will want a room not located near the entertainment locations (beach and pool area). We would definitely go back to this same property with the considerations listed above.

Posted by on 27 Nov. 2019

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Comment from Hotel Management

28 Nov. 2019 by Leonie

Dear valued guest, Thank you for taking the time to write this review and noting your recommendations. It was our pleasure providing you our service from the heart. Thank you for choosing to stay with us and we look forward to your next visit.

5 out of 5
The property really is amazing. It is very nice. No issues at all with the staff, check in, check out. Probably what is the most common thing people will say is the pool bar being pretty central on the adults only side. There is only one. So if you are there during a busy time be prepared for a wait for your drink, and people being served out of order (the bar tenders can't see everything all the time). That said, they really pour good drinks, so when you get it, you will be satisfied.

Posted by on 14 Oct. 2019

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Comment from Hotel Management

14 Oct. 2019 by Social Media Coordinator

Dear valued guest, Thank you so much for choosing the Hyatt Zilara, Rose Hall to make your vacation a fantastic one, it was definitely a pleasure to host you. We are elated that you had an absolutely amazing time at our resort and are super thankful to you for taking the time to share your feedback with us, we truly appreciate it. We are looking forward to the pleasure of hosting you again soon in the future.

3 out of 5

Posted by on 1 Oct. 2019

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Comment from Hotel Management

8 Oct. 2019 by Social Media Coordinator

Dear Valued guest, Thank you so much for choosing the Hyatt Zilara, Rose Hall to host your vacation and for taking the time to rate our property, we truly appreciate it.

5 out of 5

Posted by on 27 Sep. 2019

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Comment from Hotel Management

8 Oct. 2019 by Social Media Coordinator

Dear Valued guest, Thank you so much for choosing the Hyatt Zilara, Rose Hall to host your vacation and for taking the time to rate our property, we truly appreciate it.

5 out of 5

Posted by on 24 Sep. 2019

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Comment from Hotel Management

8 Oct. 2019 by Social Media Coordinator

Dear Valued guest, Thank you so much for choosing the Hyatt Zilara, Rose Hall to host your vacation and for taking the time to rate our property, we truly appreciate it.

3 out of 5
The staff were all super friendly and helpful. They would really go out of their way to get you what you needed or to show you how to get somewhere. All the bartenders and restaurant staff were super nice. Room. Bathrooms, grounds, pools were super clean. My only disappointments would be the entertainment available, how dark it was around the grounds at night. Didn't feel like some place I could feel comfortable walking around after dark if I wanted to go from one side of the resort to the other. The beach was way to hard to go in due to the amount of rocks and the seaweed/grass made it impossible to feel comfortable putting your feet down into the water once out a distance.

Posted by on 22 Sep. 2019

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Comment from Hotel Management

8 Oct. 2019 by Social Media Coordinator

Dear valued guest, The management and associates at Hyatt Zilara Rose Hall, thanks you for choosing us to host your recent vacation, it was a pleasure to host you. We are happy to note that you enjoyed the service from the heart provided by our fantastic associates. We are also thankful to you for taking the time to leave with us your feedback and for completing our survey, as this will help us to improve our product. Once again thank you and we hope to see you again soon in the future.

5 out of 5
Hospitality was great! Food was great! All I can say is that I can’t wait to return. Ya mon!

Posted by on 9 Sep. 2019

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Comment from Hotel Management

8 Oct. 2019 by Social Media Coordinator

Dear valued guest, Thank you so much for choosing the Hyatt Zilara, Rose Hall to make your vacation a fantastic one, it was definitely a pleasure to host you. We are elated that you had an absolutely amazing time at our resort and are super thankful to you for taking the time to share your feedback with us, we truly appreciate it. We are looking forward to the pleasure of hosting you again soon in the future.

5 out of 5
Always had activities going on and unlike most all inclusive locations the food was AMAZING!

Posted by on 4 Sep. 2019

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Comment from Hotel Management

8 Oct. 2019 by Social Media Coordinator

Dear valued guest, Thank you so much for choosing the Hyatt Zilara, Rose Hall to make your vacation a fantastic one, it was definitely a pleasure to host you. We are elated that you loved our delicious food and and super fun activities, thank you for giving us five awesome stars. We are looking forward to the pleasure of hosting you again soon in the future.

5 out of 5

Posted by on 25 Jul. 2019

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Comment from Hotel Management

19 Sep. 2019 by Social Media Coordinator

Good day, Thank you so much for choosing the Hyatt Zilara, Rose Hall as your preferred vacation destination, it was an absolute pleasure to host you. Thank you so much for taking the time to rate our hotel, we truly appreciate it.

About the Hyatt Zilara Rose Hall Adults Only – All Inclusive

Location Rose Hall Road, Montego Bay, Saint James

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Rowing/canoeing included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Surcharge for premium or imported non-alcoholic beverages
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Offsite tours not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Tennis lessons included
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Hyatt Zilara Rose Hall Adults Only – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hyatt Zilara Rose Hall Adults Only – All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars, and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Georgian property also offers an outdoor tennis court, a fitness center, and a rooftop terrace. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Montego Bay property.

  • 234 guestrooms or units
  • 5 levels
  • 2 buildings
  • 9 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • 50000 sq ft of conference space
  • 4500 sq m of conference space
  • Built in 2014
  • Nightclub
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Hyatt Zilara Rose Hall Adults Only – All Inclusive offers 234 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies or patios. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 47-inch flat-screen televisions come with satellite channels and DVD players. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Jetted tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Hydromassage showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Petit Pariz - Zilara Excl - This brasserie specializes in French cuisine and serves breakfast and dinner.

Silhouettez - Zilara Excl - This beachfront fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Choicez - Shared Ziva - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Di Roza - Shared Ziva - This fine-dining restaurant specializes in Italian cuisine and serves dinner only.

Brazil - Shared Ziva - This steakhouse specializes in Brazilian cuisine and serves breakfast, lunch, and dinner.

Late night fare is available from 24-hour room service.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

This property offers airport shuttle pickup service from Montego Bay Jamaica - Sangster International Airport (MBJ) only. For more details, please contact the office using the information on the reservation confirmation received after booking.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Debit cards
  • Caters to adults only

Hotel Names

  • Hyatt Rose Hall
  • Hyatt Zilara
  • Hyatt Zilara Rose Hall
  • Hyatt Zilara Rose Hall All Inclusive
  • Zilara
  • Zilara Hyatt
  • Zilara Rose Hall
  • Hyatt Zilara Rose Hall Adults All Inclusive
  • Hyatt Zilara Rose Hall Adults Only All Inclusive
  • Hyatt Zilara Rose Hall Adults All Inclusive Montego Bay
  • Hyatt Zilara Rose Hall Adults All Inclusive Hotel Montego Bay
  • Hyatt Zilara Rose Hall Adults All Inclusive Hotel
  • Hyatt Zilara Rose Hall Adults All Inclusive Montego Bay
  • Hyatt Zilara Rose Hall Adults All Inclusive
  • Hyatt Zilara Rose Hall Adults Only – All Inclusive Montego Bay
  • Hotel Hyatt Zilara Rose Hall Adults Only – All Inclusive
  • Hyatt Zilara Rose Hall Adults Only – All Inclusive Montego Bay
  • Hyatt Zilara Rose Hall Adults Only All Inclusive
  • Hyatt Zilara Rose Hall All Inclusive
  • Hyatt Zilara Rose Hall Adults All Inclusive Montego Bay
  • Hyatt Zilara Rose Hall Adults All Inclusive
  • Hyatt Zilara Rose Hall Adults Only – All Inclusive Montego Bay
  • Hyatt Zilara Rose Hall Adults Only All Inclusive
  • Hyatt Zilara Rose Hall All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.