4.6 out of 5

"We were greeted at the front desk by Jason with a warm smile and a great laugh. We later received a complimentary bottle of champagne from the staff ... " More

By a verified traveller on Thu 28 Jun 2018

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Hotel Description

5-star beachfront property near Rose Hall Great House

Beachside getaway

Within 2 miles (3 km) of this well-placed property, you'll find Rose Hall Great House and Montego Bay Convention Centre. Also, Three Palms Ocean Course is within half a mile (1 km) and Half Moon Golf Course is within 2 miles (3 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a nightclub. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 3 outdoor pools and perks like free valet parking and free WiFi.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 234 guestrooms also offer free WiFi and furnished balconies or patios. Flat-screen TVs come with satellite channels, and other amenities include pillowtop beds and iPod docks.

King

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$613 per night

Ocean View Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swim Up King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swim Up Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean Front Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hyatt Zilara Rose Hall Adults Only – All Inclusive ratings based on 33 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Zilara Rose Hall Adults Only – All Inclusive

Everyone (26) Couples (4) Family (4)
5 out of 5
Food menu needs to be changed to higher quality!!!

Posted by , from Montego Bay, Jamaica on 5 May 2019

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3 out of 5
False advertisement . We purchased adults only and were given a room with a kids pool ( Ziva area) . We had to talk to 3 different people to finally get our room switched, which is not something we wanted to go through on vacation. The beach was not as expected and food was blah. The staff and people were excellent.

Posted by on 24 Apr. 2019

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5 out of 5
Hyatt Zilara was a beautiful and entertaining resort! Even if you didn’t venture outside of the resort, you still felt the Jamaican culture with their authentic food and entertainment. They have great live music everyday and entertainment and activities for guests to enjoy all day. The food was great and have a variety of restaurants to appeal to everyone’s tastes. They even have snack stands throughout the property which is great if you just want a quick bite by the pool or beach. Jerk Hut is amazing for jerk chicken and jerk pork! Above all, the staff of the hotel makes Hyatt Zilara and Ziva a truly special place! You are always greeted by staff with a warm hello and such respect. The staff makes a great effort in ensuring all guests are “Irie” :) From the bartenders, pool servers, restaurant servers, security guards, cooks, the Hyatt staff was amazing and genuinely appreciative. We would definitely love to come back and highly recommend this resort!

Posted by on 23 Apr. 2019

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5 out of 5
Great place to spend few days in Montego Bay. Resort is absolutely gorgeous

Posted by on 15 Apr. 2019

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5 out of 5

Posted by on 28 Mar. 2019

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5 out of 5
My fiancé and I love this resort! All of the staff was friendly & prompt. Everything was clean & very well maintained & the shuttle from the airport to the resort was seamless. We got engaged here & we will be back!

Posted by , from Cambridge, MA on 19 Mar. 2019

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5 out of 5
It was the most beautiful place we have been. The staff was amazing. The friendliest , the most helpful, Every time you walk pass a staff member they put their hands on there hearts , which means service from the heart.

Posted by , from Dubuque Ia on 12 Mar. 2019

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4 out of 5
If this was my 1st time here at this property, i would say everything was perfect. But this is my 3rd visit to a hyatt all inclusive resort and i can tell there has been a lot of changes. I noticed a cut back in housekeeping and servers in the restaurants, and some dishes in the restaurants. I ordered a pina colada. Bartender poured a little rum in a plastic cup and then poured the premixed frozen pina colada on top. Not quite used to that !! Drinks used to be free. Now there is a charge for bottled beer, other then draft beer. On the plus side, the gym was redone with more modern machines. More food carts by pool area for guests to grab snacks. Overall, the quality of food remained the same ..great tasting.

Posted by on 12 Mar. 2019

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4 out of 5

Posted by on 9 Mar. 2019

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5 out of 5
Hotel and food was great! I loved all the food( steak house is a must). Staff was very friendly

Posted by on 29 Jan. 2019

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About the Hyatt Zilara Rose Hall Adults Only – All Inclusive

Location Rose Hall Road, Montego Bay, Saint James

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Rowing/canoeing included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Surcharge for premium or imported non-alcoholic beverages
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Offsite tours not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Tennis lessons included
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Hyatt Zilara Rose Hall Adults Only – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hyatt Zilara Rose Hall Adults Only – All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars, and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Georgian property also offers an outdoor tennis court, a fitness center, and a rooftop terrace. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Montego Bay property.

  • 234 guestrooms or units
  • 5 levels
  • 2 buildings
  • 9 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • 50000 sq ft of conference space
  • 4500 sq m of conference space
  • Built in 2014
  • Nightclub
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Hyatt Zilara Rose Hall Adults Only – All Inclusive offers 234 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies or patios. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 47-inch flat-screen televisions come with satellite channels and DVD players. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Jetted tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Hydromassage showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Petit Pariz - Zilara Excl - This brasserie specializes in French cuisine and serves breakfast and dinner.

Silhouettez - Zilara Excl - This beachfront fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Choicez - Shared Ziva - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Di Roza - Shared Ziva - This fine-dining restaurant specializes in Italian cuisine and serves dinner only.

Brazil - Shared Ziva - This steakhouse specializes in Brazilian cuisine and serves breakfast, lunch, and dinner.

Late night fare is available from 24-hour room service.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

This property offers airport shuttle pickup service from Montego Bay Jamaica - Sangster International Airport (MBJ) only. For more details, please contact the office using the information on the reservation confirmation received after booking.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Hotel Names

  • Hyatt Zilara Rose Hall Adults All Inclusive
  • Hyatt Zilara Rose Hall Adults

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.