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4.5 out of 5

"This is our second stay at the Hyatt Zilara, just as plesant as the first time. Highly recommend a stay if your visiting Jamaica 🇯🇲!!! " More

By a verified traveller on Sun 17 Sep 2023

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Hotel Description

Adults-only beachfront property with 3 outdoor pools

Beachfront retreat

Your stay at this Montego Bay property places you within a 10-minute walk of Jamaica Beaches and Three Palms Ocean Course. Also, Half Moon Golf Course is within half a mile (1 km) and The Shoppes at Rose Hall is within 2 miles (3 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a nightclub. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy a meal in one of the 9 restaurants and free perks like valet parking and WiFi in public areas.

King

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $886* Per night/room 25 Mar. - 26 Mar.

Ocean View Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swim Up King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swim Up Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean Front Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hyatt Zilara Rose Hall - Adults Only - All Inclusive ratings based on 15 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Zilara Rose Hall - Adults Only - All Inclusive

Everyone (6) Couples (6)
1 out of 5
Water temp in shower. Would burn you then go cold could not get consistent temperature. A lot of items broken not repaired. No ice. Went to all 5 floors no ice machine worked.

Posted by on 3 Mar. 2024

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Comment from Hotel Management

4 Mar. 2024 by Sherry-Kay

Dear Mark,Water temp in shower. Would burn you then go cold could not get consistent temperature. A lot of items broken not repaired. No ice. Went to all 5 floors no ice machine worked.

5 out of 5

Posted by on 7 Oct. 2023

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Comment from Hotel Management

6 Nov. 2023 by Tasina Concierge Team

Good day, Narendra, Thank you for your feedback, it was a pleasure hosting you. We look forward to you next arrival.

5 out of 5
This is our second stay at the Hyatt Zilara, just as plesant as the first time. Highly recommend a stay if your visiting Jamaica 🇯🇲!!!

Posted by , from Brooklyn on 17 Sep. 2023

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Comment from Hotel Management

20 Sep. 2023 by Tasina Concierge Team

Good day,Victor , Thank you for taking the time out to send your feedback. We appreciate being your ideal vacation destination choice and hope that your stay was memorable. Looking forward to your next visit.

5 out of 5
Great food , great service

Posted by on 13 Aug. 2023

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Comment from Hotel Management

13 Aug. 2023 by Oren

Dear Ms. Shantee,Thank you for your lovely feedback. We appreciate the time spent to let us know how fabulous and smooth your vacation was. Stay safe and see you soon. Best regards

5 out of 5
The customer service was beyond amazing! I would gladly return

Posted by on 8 Aug. 2023

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Comment from Hotel Management

13 Aug. 2023 by Oren

Dear Ms. Simone,Thank you for your lovely feedback. We appreciate the time spent to let us know how fabulous and smooth your vacation was. Stay safe and see you soon. Best regards

5 out of 5

Posted by on 31 May 2023

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Comment from Hotel Management

3 Jun. 2023 by Shawnalee

Dear Deronda,Thank you for your recent stay with us. We truly appreciate you taking the time out to leave your review.We look forward to hosting you again in the near future.Kind RegardsShawnalee bakerConcierge Agent

4 out of 5
The check in was easy but not very welcoming compared to other resorts...it was here is your key, a map and we were sent on our way. The rooms need to be cared for better as the first thing that caught my attention was how dirty the bench seating was...i had to put something over it..the grounds are cared for well but the building could be revived with some paint. For what we spent i expected it to be nicer....overall the staff and food were good but unfortunately nothing about the stay made me want to return.

Posted by on 13 Oct. 2022

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Comment from Hotel Management

14 Oct. 2022 by Oren

Dear Ms. SarahThank you for your lovely feedback. We appreciate the time spent to let us know how fabulous and smooth your vacation was. Stay safe and see you soon. Best regards

5 out of 5
I would stay here again. The food is very good

Posted by on 13 Sep. 2022

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Comment from Hotel Management

13 Sep. 2022 by Oren

Dear Mr. JoeThank you for your lovely feedback. We appreciate the time spent to let us know how fabulous and smooth your vacation was. Stay safe and see you soon. Best regards

5 out of 5
The food was amazing! The swim up room was beautiful.

Posted by , from Rockville on 31 Oct. 2021

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Comment from Hotel Management

28 Dec. 2021 by SH

Dear Heather, Thank you for vacationing with us. We are delighted to know that you enjoyed the food and the room and look forward to hosting you again.

5 out of 5
There was nothing to not like. I really enjoyed my stay and definitely will be back. The food was amazing. Serveral different pool sides. The beach the relaxation. The different restaurants on the property. All the drinks you can drink free.. So awesome..

Posted by on 31 Aug. 2021

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Comment from Hotel Management

6 Sep. 2021 by Ian

Dear Valued Guests, Thank you for allowing us to welcome you at our resort and for your candid feedback. We are thrilled that you enjoyed your visit with us and hope to see you again soon.

About the Hyatt Zilara Rose Hall - Adults Only - All Inclusive

Location Rose Hall Road, Montego Bay, Saint James

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included
  • Kayaking included
  • Rowing/canoeing included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • 24-hour room service
  • Tennis included
  • Volleyball included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Surcharge for premium or imported non-alcoholic beverages
  • Water fitness classes/lessons included
  • All available beverages included
  • Onsite entertainment and activities included
  • Tennis lessons included
  • Surcharge for room service

Property Features

Hyatt Zilara Rose Hall - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hyatt Zilara Rose Hall - Adults Only - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars, and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Georgian property also offers outdoor tennis courts, a sauna, and a fitness center. Valet parking is free. Smoking is allowed in designated areas at this 5-star Montego Bay property.

  • 234 guestrooms or units
  • 5 levels
  • 2 buildings
  • 9 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • 50000 sq ft of conference space
  • 4500 sq m of conference space
  • Built in 2014
  • Nightclub
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Hyatt Zilara Rose Hall - Adults Only - All Inclusive offers 234 accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 47-inch flat-screen televisions come with satellite channels and DVD players. Guests can make use of the in-room refrigerators, coffee/tea makers, and minibars. Bathrooms include separate bathtubs and showers with jetted bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Montego Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Housekeeping is provided on request.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Jetted tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Hydromassage showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Onsite venue - This brasserie specializes in French cuisine and serves breakfast and dinner.

Onsite venue #2 - This beachfront fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Onsite venue #3 - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Onsite venue #4 - This fine-dining restaurant specializes in Italian cuisine and serves dinner only.

Onsite venue #5 - This steakhouse specializes in Brazilian cuisine and serves breakfast, lunch, and dinner.

Late night fare is available from 24-hour room service.

Spa Services

  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property offers airport shuttle pickup service from Montego Bay Jamaica - Sangster International Airport (MBJ) only.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Grey water recycling system
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Water dispenser use by guests actively encouraged

Hotel Names

  • Hyatt Zilara Rose Hall Adults Only All Inclusive
  • Hyatt Zilara Rose Hall Adults Only – All Inclusive
  • Hyatt Zilara Rose Hall - Adults Only - All Inclusive Montego Bay

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Green Globe
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.