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"The views, amenities, and service at this property was amazing and beyond my expectations. The staff at every restaurant, house keepers, and bar atten
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5-star beachfront property near Half Moon Golf Course
Beachfront retreat
You'll find Half Moon Golf Course and Montego Bay Convention Centre within a 15-minute walk of this Montego Bay property. Also, Three Palms Ocean Course is within half a mile (1 km) and White Witch of Rose Hall Golf Course is within 2 miles (3 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and a nightclub. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy a meal in one of the 9 restaurants and free perks like valet parking and WiFi in public areas.
Jetted tubs, free WiFi
The 234 individually decorated guestrooms offer free WiFi and comfy beds. Flat-screen TVs come with satellite channels, and other amenities include furnished balconies or patios and jetted bathtubs.
Hyatt Zilara Rose Hall Adults Only – All Inclusive ratings based on 43 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff5.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hyatt Zilara Rose Hall Adults Only – All Inclusive
Everyone (27)Couples (10)Family (6)
5 out of 5
Posted by a verified traveller on 16 Mar. 2020
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Comment from Hotel Management
18 Mar. 2020
by Social Media Coordinator
Dear valued guest,
Thank you for your review! It was a pleasure being your host resort.
5 out of 5
Posted by a verified traveller on 3 Feb. 2020
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Comment from Hotel Management
7 Feb. 2020
by Leonie
Dear valued guest,
Thank you for choosing to stay with us at Hyatt Zilara Rose Hall
5 out of 5
The views, amenities, and service at this property was amazing and beyond my expectations. The staff at every restaurant, house keepers, and bar attenders made my experience so enjoyable. Everyone was great and while we didn't get all the names, I would love to shout out a few people I did remember even after returning home from my vacation. Donjay (bar near the swim-up on ziva side), Anthony and jewayne (from the bar near bites), Crystal from the Asian restaurant and each waiter in the Zilarah breakfast restaurant. They made us feel like regulars. never had to ask for a drink and always smiling. P.S. The staff working the sports bar the night of 12/01/19 (between 10pm -1am) was amazing as well, we laughed all night. Special shout out to the Zilarah concierge for helping my boyfriend and I get our phones back from one of the excursions we booked. BOOK THIS PROPERTY YOU WILL NOT BE SORRY!!!
Posted by KWINN, from North Carolina on 4 Dec. 2019
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Comment from Hotel Management
5 Dec. 2019
by Leonie
Dear KWINN,
On behalf of the entire team, we would like to thank you for taking the time to share with us your vacation experience. It is always a pleasure to hear from our guests regarding their recent stay. We appreciated the pleasant comments you shared about our facilities, customer service displayed by our associates, and the overall amenities of the resort.
We will definitely pass on your compliments to the listed associates who helped to make your stay with us that much better.
Thank you for staying with us, we look forward to your next visit.
5 out of 5
This was our first visit to Jamaica and this hotel was lovely! The staff is extremely friendly with their "from the heart" salute. We had a swim up room, which I would not do again as our unit was always in the shade. If you want a swim up be sure to check on which side of the building it is located. The entertainment ends at 11:00 pm so if you are early to bed you will want a room not located near the entertainment locations (beach and pool area). We would definitely go back to this same property with the considerations listed above.
Posted by a verified traveller on 27 Nov. 2019
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Comment from Hotel Management
28 Nov. 2019
by Leonie
Dear valued guest,
Thank you for taking the time to write this review and noting your recommendations. It was our pleasure providing you our service from the heart.
Thank you for choosing to stay with us and we look forward to your next visit.
5 out of 5
The property really is amazing. It is very nice. No issues at all with the staff, check in, check out. Probably what is the most common thing people will say is the pool bar being pretty central on the adults only side. There is only one. So if you are there during a busy time be prepared for a wait for your drink, and people being served out of order (the bar tenders can't see everything all the time). That said, they really pour good drinks, so when you get it, you will be satisfied.
Posted by a verified traveller on 14 Oct. 2019
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Comment from Hotel Management
14 Oct. 2019
by Social Media Coordinator
Dear valued guest,
Thank you so much for choosing the Hyatt Zilara, Rose Hall to make your vacation a fantastic one, it was definitely a pleasure to host you.
We are elated that you had an absolutely amazing time at our resort and are super thankful to you for taking the time to share your feedback with us, we truly appreciate it.
We are looking forward to the pleasure of hosting you again soon in the future.
3 out of 5
Posted by a verified traveller on 1 Oct. 2019
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Comment from Hotel Management
8 Oct. 2019
by Social Media Coordinator
Dear Valued guest,
Thank you so much for choosing the Hyatt Zilara, Rose Hall to host your vacation and for taking the time to rate our property, we truly appreciate it.
5 out of 5
Posted by a verified traveller on 27 Sep. 2019
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Comment from Hotel Management
8 Oct. 2019
by Social Media Coordinator
Dear Valued guest,
Thank you so much for choosing the Hyatt Zilara, Rose Hall to host your vacation and for taking the time to rate our property, we truly appreciate it.
5 out of 5
Posted by a verified traveller on 24 Sep. 2019
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Comment from Hotel Management
8 Oct. 2019
by Social Media Coordinator
Dear Valued guest,
Thank you so much for choosing the Hyatt Zilara, Rose Hall to host your vacation and for taking the time to rate our property, we truly appreciate it.
3 out of 5
The staff were all super friendly and helpful. They would really go out of their way to get you what you needed or to show you how to get somewhere. All the bartenders and restaurant staff were super nice. Room. Bathrooms, grounds, pools were super clean.
My only disappointments would be the entertainment available, how dark it was around the grounds at night. Didn't feel like some place I could feel comfortable walking around after dark if I wanted to go from one side of the resort to the other. The beach was way to hard to go in due to the amount of rocks and the seaweed/grass made it impossible to feel comfortable putting your feet down into the water once out a distance.
Posted by a verified traveller on 22 Sep. 2019
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Comment from Hotel Management
8 Oct. 2019
by Social Media Coordinator
Dear valued guest,
The management and associates at Hyatt Zilara Rose Hall, thanks you for choosing us to host your recent vacation, it was a pleasure to host you.
We are happy to note that you enjoyed the service from the heart provided by our fantastic associates. We are also thankful to you for taking the time to leave with us your feedback and for completing our survey, as this will help us to improve our product.
Once again thank you and we hope to see you again soon in the future.
5 out of 5
Hospitality was great! Food was great! All I can say is that I can’t wait to return. Ya mon!
Posted by a verified traveller on 9 Sep. 2019
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Comment from Hotel Management
8 Oct. 2019
by Social Media Coordinator
Dear valued guest,
Thank you so much for choosing the Hyatt Zilara, Rose Hall to make your vacation a fantastic one, it was definitely a pleasure to host you.
We are elated that you had an absolutely amazing time at our resort and are super thankful to you for taking the time to share your feedback with us, we truly appreciate it.
We are looking forward to the pleasure of hosting you again soon in the future.
About the Hyatt Zilara Rose Hall Adults Only – All Inclusive
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
Minibar (all beverages included)
Meals and drinks at companion properties included
All onsite activities, and facilities and equipment included
All non-motorized water sports included
All land activities, and recreational facilities and equipment included
Snorkeling included
Kayaking included
Rowing/canoeing included
Sailing included
Surfing/boogie boarding included
Windsurfing included
24-hour room service
Tennis included
Volleyball included
Onsite live performances included
Theme parties included
Access to onsite clubs included
Airport transfers not included
Laundry/dry cleaning services not included
Motorized water sports not included
Golf green fees not included
Use of golf equipment not included
Use of golf cart not included
Spa/beauty facilities and services not included
Offsite tours not included
Taxes included
Buffet and à la carte dining
Surcharge for premium or imported non-alcoholic beverages
Water fitness classes/lessons included
All available beverages included
Onsite entertainment and activities included
Tennis lessons included
Surcharge for room service
Property Features
Hyatt Zilara Rose Hall Adults Only – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hyatt Zilara Rose Hall Adults Only – All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars, and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Georgian property also offers an outdoor tennis court, a fitness center, and a rooftop terrace. Valet parking is free. Smoking is allowed in designated areas at this 5-star Montego Bay property.
234 guestrooms or units
5 levels
2 buildings
9 dining venues
2 bars on the beach
2 bars by the pool
2 swim-up bars
6 bars or lounges
50000 sq ft of conference space
4500 sq m of conference space
Built in 2014
Nightclub
Coffee shop
Deli
Terrace on the roof
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (free)
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Garden
Gift shop
Beauty salon
ATM
Bellhop
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free valet parking
Transport
Parking: Free valet parking
Room Amenities
Hyatt Zilara Rose Hall Adults Only – All Inclusive offers 234 accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 47-inch flat-screen televisions come with satellite channels and DVD players. Guests can make use of the in-room refrigerators, coffee/tea makers, and minibars. Bathrooms include separate bathtubs and showers with jetted bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Private balcony or patio (furnished)
Pillowtop beds
Jetted tub
Minibar
IPod dock
In-room dining (24 hours)
Flat-screen television
Satellite channels
DVD player
Refrigerator
Coffee maker
Luxury bedding
Down blanket
Pillow options
Separate shower and tub
Hydromassage showerhead
Rollaway beds (free)
Housekeeping (daily)
Nightly turndown service
Massage in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Unique furnishings
Unique decor
Connecting rooms available
Food & Drink
Onsite venue - This brasserie specializes in French cuisine and serves breakfast and dinner.
Onsite venue #2 - This beachfront fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Onsite venue #3 - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Onsite venue #4 - This fine-dining restaurant specializes in Italian cuisine and serves dinner only.
Onsite venue #5 - This steakhouse specializes in Brazilian cuisine and serves breakfast, lunch, and dinner.
Late night fare is available from 24-hour room service.
Spa Services
Couples treatment rooms
Body wraps
Body scrubs
Sauna in spa
Spa tub in spa
Massages
Steam room in spa
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation.
This property offers airport shuttle pickup service from Montego Bay Jamaica - Sangster International Airport (MBJ) only.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Free rollaway/extra beds!
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
No cribs (infant beds) available
Minimum guest age is 18
Caters to adults only
Debit cards
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
gap period enforced between guest stays 72 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
