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4.7 out of 5

"Location was key but i wasn’t aware property was pet friendly...had emerg I creation and had difficulty breathing " More

By a verified traveller on Fri 07 Feb 2020

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Hotel Description

Eco-friendly hotel near Rideau Canal

City center stay

A stay at this Centretown hotel places you within half a mile (1 km) of Museum of Nature and 2 miles (3 km) of Rideau Canal. Parliament Hill and University of Ottawa are also within 2 miles (3 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free continental breakfast and free WiFi. Traveling on business? Take advantage of the 3 conference rooms, 24-hour business center, and express check-out. Enjoy the fitness center and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, kitchenettes

The 123 guestrooms feature well-equipped kitchenettes with refrigerators and microwaves, as well as free WiFi and LCD TVs with cable channels. Pillowtop beds, iPod docks, and Egyptian cotton sheets are also available.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$161* Per night/room 1 May - 2 May

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Business Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Best Western Plus Ottawa Downtown Suites ratings based on 16 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Ottawa Downtown Suites

Everyone (6) Couples (1)
5 out of 5
Location was key but i wasn’t aware property was pet friendly...had emerg I creation and had difficulty breathing

Posted by on 7 Feb. 2020

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Comment from Hotel Management

7 Feb. 2020 by Jenn Lytle, Front Office Manager

Hello! Thank you for your feedback. Our location is not pet friendly, however by law we are required to accommodate service animals. I apologize that this negatively impacted your health. We are happy to ensure your room is located away from any service animals at the hotel if we are aware of allergies in advance, however all guests share access to the public areas of the hotel. We appreciate you taking the time to leave your review and are glad the location suited your needs well.

4 out of 5
Property in excellent location. All staff pleasant and efficient.

Posted by on 24 May 2019

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Comment from Hotel Management

25 May 2019 by Jenn Lytle, Front Office Manager

Hello, thank you for sharing your feedback. We are pleased you enjoyed our central location and helpful staff.

4 out of 5
Thought it was tasteful pretty the flower arrangement with tulips was welcoming

Posted by on 19 May 2019

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Comment from Hotel Management

20 May 2019 by Tyler

Hello and thank you for taking the time to share a review with us! We are glad to see you enjoyed your stay and our wonderful flower arrangements at the front of the hotel. We hope to see you again soon.

5 out of 5

Impeccable hotel in great neighborhood

Overall I was quite impressed with this hotel. The location is easy to find and very central to many dining options. The Museum of Nature is literally a stone's throw away and Parliament is a 15 minute walk. The hotel itself is lovely. Everything is very clean and well maintained. We stayed in a king suite with a separate living area which I highly recommend for anyone who needs some extra space. We were provided with a crib at no extra charge. The room was very modern and comfortable. The free breakfast offered daily was very generous. Many options to choose from, including yogurt bar and hot foods. The underground parking is a little pricey at $19 per day plus tax, but convenient if you plan on taking your car often during your stay. I did find the parking garage to be very cramped though, and the spots are difficult to maneuver in and out of. The automatic garage doors never seemed to work for us. We kept having to call Front Desk, but that was a minor issue.

Posted by on 14 Jul. 2015

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5 out of 5

Very Comfortable and Convenient

I was extremely satisfied with my stay. I was away on business during the week and with the hotel being downtown, I felt it was very convenient for the different meetings I was attending all over Ottawa - very central. Having the fridge and microwave was very convenient for the days I no longer felt like having take-out! The bed was very comfortable and the desk in the room was very useful for my work, good space.

Posted by on 16 Sep. 2013

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5 out of 5

Great place to stay.(Fri-Sun)3rd time for us.. staff was helpful and friendly. Will stay again!!!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Kitchenette was great too. We have stayed for the Ottawa race weekend and they give the runners a late check out time.

Posted by , from Petawawa, ON, Canada on 2 Jun. 2012

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5 out of 5
A wonderful 5 day stay. Great breakfast, wonderful beds and pillows. Great neighborhood to stroll around. Enjoyed our stay and would return. Easy check-in and check-out.

Posted by on 21 Jun. 2019

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Comment from Hotel Management

24 Jun. 2019 by Jenn Lytle, Front Office Manager

Hello, thank you for taking the time to share your review! We are thrilled to see that you enjoyed your stay and we look forward to welcoming you back.

5 out of 5
Super comfortable bed and very large suites Nice and clean in excellent location

Posted by on 29 Dec. 2018

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Comment from Hotel Management

1 Jan. 2019 by Tyler

Hello! Thank you for taking the time to share a review with us. I am happy to see you enjoyed our beds and the location of the hotel. We hope to see you again soon.

5 out of 5

very nice and clean place to stay

Pros: the breakfast was very good having a lot of choices. no thing negative about this hotel
Cons: everything is perfect.
Location: the location is so convenient. it is closed to everything. walking distance to parliament hill and parks.
very thing is pretty good. the frontdesk people was very friendly and helpful and provide all the info you need. the room is super clean. the bed and pillow are very comfortable. the furnitures have mordern looking and relatively new.

Posted by , from Ontario on 10 May 2016

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Comment from Hotel Management

19 Sep. 2016 by Andrew

Dear Mike, Thank you for sharing a review. We apprecitate hearing from our guests. We are thrilled that you enjoyed your stay with us and that you enjoyed your suite. We look forward to seeing you again.

5 out of 5

Nice hotel close to all amenities

Had a great time in Ottawa the staff are friendly and helpful

Posted by on 14 Oct. 2015

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About the Best Western Plus Ottawa Downtown Suites

Location 377 O'Connor St, Ottawa, ON K2P2M2

Property Features

Public spaces have free WiFi. You'll find a 24-hour business center on site. Free breakfast is served daily. There are 3 meeting rooms available. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the eco-friendly Best Western Plus Ottawa Downtown Suites. Parking is available for a fee. This Ottawa hotel is smoke free.

  • 1 building
  • 123 guestrooms or units
  • 8 levels
  • Continental breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Ottawa, ON (YOW-Macdonald-Cartier Intl.) (13 km / 8.1 mi)
  • Train station: Ottawa Station (3.9 km / 2.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Ottawa Downtown Suites offers 123 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch LCD televisions come with cable channels. Kitchenettes offer refrigerators, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchenette
  • Pillowtop beds
  • IPod dock
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • UnionPay
  • Number of children who can stay free - 4

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 27.06 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Victoria Park
  • Best Western Ottawa
  • Best Western Plus Victoria Park Suites Hotel
  • Best Western Plus Victoria Park Suites Hotel Ottawa
  • Best Western Plus Victoria Park Suites Ottawa
  • Best Western Plus Victoria Suites
  • Best Western Victoria Park
  • Best Western Victoria Park Suites
  • Best Western Victoria Suites
  • Best Western Plus Ottawa Downtown Victoria Park Hotel
  • Best Western Plus Victoria Park Hotel
  • Best Western Plus Ottawa Downtown Victoria Park
  • Best Western Plus Ottawa Downtown Suites Hotel
  • Best Western Plus Ottawa Downtown Suites
  • Best Western Plus Ottawa Downtown – Victoria Park
  • Best Western Plus Victoria Park Hotel Ottawa
  • Best Plus Ottawa Suites Ottawa
  • Best Western Plus Ottawa Downtown Suites Hotel
  • Best Western Plus Ottawa Downtown Suites Ottawa
  • Best Western Plus Ottawa Downtown Suites Hotel Ottawa

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
url importing https://www.travelocity.ca/Ottawa-Hotels-Best-Western-Plus-Ottawa-Downtown-Suites.h18337-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.