Book spa resorts in Puerto Morelos from CA $304

"Purchased an ocean view and had a view of the property pool. Woke up with poop water covering the floor in my suite because a pipe had broken. The staff tell you anything to get you out their hair or lie to you. Adult pool closes at 7 which does nothing for guest who want to experience an adult only resort because now you have to get in a pool with a dozen kids. "

"Everything was very clean and well organized."

"The check-in process was horrible for me. I arrived early ( before the 3pm check-in) and was told I had to wait. I had to wait 5 hours before I was able to check in. I saw others being checked in and later I found out others who checked in after me got a room similar to mine. After I got my room it smelled like it was closed off and smelled. There rest of my experience was good. Great staff and facilities. They need a better process to check guest in. "

"My husband and I really enjoyed the resort! Food wasn’t overly impressive overall but everything else was A1"

"Incredible stay for celebrating my wife and I’s 9 year anniversary."

"Not worth it! In off season 1 hour wait for table at the Asian restaurant, no ramps for baby stroller, stolen $200 from the safe box, the food is below the cheapest buffet $8.99 lunch time all you can eat, waiters in bad mood (slow season, no customers, no tips), construction everywhere, the hotel is old and dirty, activities during day time are poor, night time shows are the poorest I have even seen, managers asking how is everything, but if you tell them you have an issue, they just walk away (like I didn’t want to hear that, but I really don’t care), after the pool bar closes the staff is collecting the cups around the pool in garbage bags pouring to the grass the leftovers (disgusting, next day people are walking on sticky grass wondering “what’s that”, We stayed there for 9 nights, even if they offer me another 9 nights completely free WE WOULD NOT GO BACK AT THIS HOTEL! This is professional feedback from former restaurant manager, not from person in bad mood! "