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Casa Dona Susana

3.5 star property
Beach hotel near Playa de los Muertos

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Photo gallery for Casa Dona Susana

Interior
Standard Room, 1 King Bed
Reception
Standard Room, 1 King Bed | Bathroom
Interior detail
Reviews
8.6

Excellent

Popular amenities

  • Pool
  • Parking availableParking availableParking available
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Popular LocationPlaya de los Muertos2 min walk
  • Popular LocationLos Muertos Pier3 min walk
  • Popular LocationMalecon3 min drive
  • AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)36 min drive

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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4.2 out of 5, Very good, (1001)
The price is CA $98
per night
CA $117 total
includes taxes & fees
30 May - 31 May
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About the area

Puerto Vallarta

Romantic Zone stay.With a stay at this Romantic Zone hotel, you'll be steps from Olas Altas Street and Olas Altas Farmers Market. Playa de los Muertos and Los Muertos Pier are also within half a mile (1 km).

What's nearby

  • Olas Altas Street - 1 min walk
  • Playa de los Muertos - 2 min walk
  • Los Muertos Pier - 3 min walk
  • Cuale Island - 7 min walk
  • Malecon - 3 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 31 min drive

Restaurants

  • Pancho's Takos - 2 min walk
  • Joe Jack's Fish Shack - 2 min walk
  • Mar y Vino - 1 min walk
  • Lix by Xocodiva - 2 min walk
  • Margarita Grill - 2 min walk

About this property

Casa Dona Susana

Beach hotel near Playa de los Muertos
Some rates at Casa Dona Susana are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Casa Dona Susana, you'll find an outdoor pool, a rooftop terrace, and barbecue grills. Public spaces have free WiFi. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at Casa Dona Susana. The hotel can provide concierge services and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Puerto Vallarta hotel is smoke free.

  • 42 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Terrace on the roof
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
Casa Dona Susana offers 42 air-conditioned accommodations with minibars and safes. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50 per night)
  • Limited onsite parking

Food and drink

  • Room service available

Things to do

  • Outdoor pool

Accessibility

  • Elevator

Room amenities

Entertainment

  • Cable channels
  • LED TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Minibar

More

  • Individually decorated
  • Iron/ironing board
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MXN 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Contactless check-in and contactless check-out are available.

We should mention

  • Pool access available from 10 AM to 10 PM.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 531 out of 1002 reviews" "
Rating 8 - Good. 298 out of 1002 reviews" "
Rating 6 - Okay. 88 out of 1002 reviews" "
Rating 4 - Poor. 57 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Galina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Lori

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a traditional Mexican hotel, with friendly, helpful staff. It is conveniently located near the Malecon, beach restaurants and bars, and all the Zona Romantica has to offer. The rooftop pool/lounge is clean and relaxing. Walk over to its sister property, Los Playas Arcos, to use the beach and restaurant. Stay there if you prefer a resort experience. Skip the all inclusive options because there are so many affordable and delicious options to explore in the area. The only negative is that the rooftop bar closes at 4 pm.
Stayed 7 nights in Feb 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly excellent location. Good value.
Stayed 3 nights in Feb 2024

6/10 Okay

Syd

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Historic, quaint hotel with a pretty courtyard. Room was dark & sterile. Bathroom was gross. Rooftop was nice but pool was cold & rooftop food/beverage service was extremely limited. It was a nice 2-star dated hotel near the beach but in a bad location.
Stayed 2 nights in Feb 2024

10/10 Excellent

Daniel, Mississauga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, convenient location, attentive, friendly staff, lovely room.
Stayed 7 nights in Jan 2024

6/10 Okay

Tony

Travelled with family
Disliked: Staff & service
Property is good. Rooms are average and smelly. Maids are terrific, but front desk staff is bad. Slow and feeble at their jobs (especially Joel)
Stayed 3 nights in Jan 2024

10/10 Excellent

Wade

Great location! Great rooftop pool atmosphere
Stayed 3 nights in Jan 2024

10/10 Excellent

Grady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and excellent service from the entire staff. Love this area and will be staying again in the future.
Stayed 3 nights in Jan 2024

6/10 Okay

Daniel

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff is friendly and very helpful. The property itself is old. My room had a musty odor and there was construction or renovation noise all day. It is an adult only hotel so that was a plus.
Stayed 4 nights in Jan 2024

8/10 Good

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint little hotel off the main streets. Has a very boutique hotel look. Property was clean and well maintained on the exterior, however the rooms are in need of a major update.
Stayed 2 nights in Jan 2024