4/10 Poor
Stephanie
Travelled with partner
14 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked our stay at the Moxy for over a week and after 2 days of being at the hotel ; we were accidentally checked out twice in one day. We get a call from the receptionist’s asking us why we are still checked in if we’re supposed to be out by 4pm. I explain to them that we are booked for over a week at this hotel and they need to look into this. However a few days pass and the same thing happens, and on top of all that they ask me for my credit card information because for some reason “it was not on file”. So they asked me to meet them at the reception area with proof of stay. When I get there, after I showed them my itinerary, the receptionist stated everything was okay and that I will not be charged an extra fee. Now my statement is saying otherwise because I was charged.
Not only was the customer service from majority of the staff not the greatest but their property needs some up-keeping and cleaning . My family and I will not be coming back to the Moxy.