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Otter Hotel

4.0 star property
4-star hotel near Banff National Park Information Centre

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Photo gallery for Otter Hotel

Rooftop pool
Breakfast and dinner served
Mountain View King Suite
Lobby sitting area
Rooftop pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park Information Centre
    ‪16 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Place, Banff Centre for Arts and Creativity
    ‪18 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(27 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(24 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(8 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Banff

Uptown District stay.Within a 15-minute walk of this Uptown District hotel, you'll find Victoria Glacier and Surprise Corner. Banff Lake Louise Tourism Bureau and Banff National Park Information Centre are also within 2 miles (3 km).

What's nearby

  • Victoria Glacier - 6 min walk - 0.5 km
  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km
  • Tunnel Mountain - 7 min drive - 1.4 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk

About this property

Otter Hotel

4-star hotel near Banff National Park Information Centre
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Things to do

  • 2 hot tubs
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 878 out of 1112 reviews
Rating 8 - Good. 152 out of 1112 reviews
Rating 6 - Okay. 57 out of 1112 reviews
Rating 4 - Poor. 13 out of 1112 reviews
Rating 2 - Terrible. 12 out of 1112 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Duane, COURTLAND MANOR

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive view of the mountains. Some of the best food I have ever had in my life.
Stayed 4 nights in Jul 2025

10/10 Excellent

Neva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Aug 2025

10/10 Excellent

CHARLES, Durham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, accommodations, and staff!
Stayed 2 nights in Sep 2025

10/10 Excellent

Ronald Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful would recommend, staff is excellent, free in garage parking is great, public transportation to downtown free passes from the Hotel,
Stayed 6 nights in Sep 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Aug 2025

6/10 Okay

Diane

Travelled with partner
Liked: Staff & service, property conditions & facilities
Location and hot pools great Pour over coffee nice touch Rooms were horribly configured though - we had a corner room but the tv location was to the side of the bed so you could not watch it ! Needs a swivel holder in order or be moved to the main wall across. Air conditioning unit was also on the side of the bed so it only blew into the bed and never got the entire room cool Lighting in bathroom impossible to do makeup properly Minimal drawer space to unpack nor no counter space in bathroom to store anything Only provided 4 hangers in closet Bed wasn’t comfortable and sheets were stiff
Stayed 5 nights in Aug 2025

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our week long stay at the Otter Hotel was perfect! Very friendly and helpful staff. Using the hot pools and sauna while looking at the mountains was amazing. Two robes provided in room to wear to the hot pools was a very nice touch. Complimentary Roam bus passes provided. Free parking garage a definite plus. Ice machine also has a water spout for filling your bottles, this was a great bonus for my family of water drinkers! Highly recommend staying here.
Stayed 7 nights in Aug 2025

10/10 Excellent

Yong

Travelled with family
Liked: Amenities
Hot tub
Stayed 2 nights in Aug 2025

10/10 Excellent

Rosamond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic view in a quieter part of Banff.
Stayed 4 nights in Aug 2025

10/10 Excellent

Sadaf Younus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice
Stayed 3 nights in Aug 2025

8/10 Good

Melba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant; helpful and friendly staff; clean and convenient facilities. I'd like to give it a 4.5 rating. Two things prevented me from giving Otter the full five stars. The room's primary window faced the foot of a service drive and parking garage for the neighboring hotel. It was the tidiest service drive I've seen, but the hotel could have planted a few shrubs to improve the view. The other was the hot tub area. Jets in one tub had failed, and the promised towels were not available.
Stayed 1 night in Aug 2025

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Maria A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Otter Hotel in Banff. Beyond being in such a magical location, the hotel itself was wonderful and the staff incredibly friendly and helpful. Having on-site parking was a big plus. The restaurant is absolutely to die for — do yourself a favor and have both breakfast and dinner there at least once, the food is delicious. Rooms are clean and comfortable, with a nice little kitchen area and balcony. I wouldn’t call it luxury, but it has everything you need. The showers are great, and I have to give a special mention to the amazing soap (you can even buy it at a shop in Banff if you fall in love with it like I did). Amenities like the sauna and jacuzzi were a highlight, especially with the beautiful views. They can get crowded at times, which is understandable in such a touristy spot during high season, so just be prepared. The only small thing I noticed was a few used towels and cups left around — a bit more attention to tidying up would make it even better — but it didn’t take away from my experience at all. A big shout-out to Fredy, who went out of his way to accommodate us and share great recommendations around the area. The hotel also provides bus passes and bike rental coupons, which were really handy. Overall, we had a great experience and I would definitely stay here again
Stayed 3 nights in Aug 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, nice newer hotel. The hot pools are amazing. We were able to walk to and from the downtown area easily. We had a room with a great view. Safe and quiet.
Stayed 5 nights in Aug 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Ginger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast at restaurant. Helpful staff. Comfortable room.
Stayed 3 nights in Aug 2025

10/10 Excellent

Hyun jin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome!

Good food and clean hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Tim

Stayed 1 night in Aug 2025

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Highly recommended.
Stayed 2 nights in Jul 2025

8/10 Good

BHAVNISH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Jayant

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We lived our stay here.
Stayed 2 nights in Jun 2025

10/10 Excellent

Diljit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility, I enjoyed it more than Fairmont
Stayed 3 nights in Aug 2025

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Aug 2025