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Otter Hotel

4.0 star property
4-star hotel near Upper Hot Springs

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Photo gallery for Otter Hotel

Rooftop pool
Mountain View King Suite
Breakfast and dinner served
Rooftop pool
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park Information Centre
    ‪16 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Place, Tunnel Mountain
    ‪6 min drive‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(26 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(24 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(8 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Banff

Uptown District stay.Within a 15-minute walk of this Uptown District hotel, you'll find Victoria Glacier and Surprise Corner. Banff Lake Louise Tourism Bureau and Banff National Park Information Centre are also within 2 miles (3 km).

What's nearby

  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km
  • Fairmont Banff Springs Bowling Centre - 6 min drive - 3.1 km
  • Tunnel Mountain - 6 min drive - 1.4 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk

About this property

Otter Hotel

4-star hotel near Upper Hot Springs
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

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includes taxes & fees
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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Things to do

  • 2 hot tubs
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Reviews

Otter Hotel Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 851 out of 1079 reviews
Rating 8 - Good. 149 out of 1079 reviews
Rating 6 - Okay. 54 out of 1079 reviews
Rating 4 - Poor. 13 out of 1079 reviews
Rating 2 - Terrible. 12 out of 1079 reviews

Reviews

10/10 Excellent

Duane, COURTLAND MANOR

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive view of the mountains. Some of the best food I have ever had in my life.
Stayed 4 nights in Jul 2025

10/10 Excellent

Neva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Aug 2025

10/10 Excellent

CHARLES, Durham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, accommodations, and staff!
Stayed 2 nights in Sep 2025

10/10 Excellent

Ronald Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful would recommend, staff is excellent, free in garage parking is great, public transportation to downtown free passes from the Hotel,
Stayed 6 nights in Sep 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Aug 2025

10/10 Excellent

Kareem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Yukiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free bus pass was bonus. Rooftop hot tub was awesome.
Stayed 3 nights in Aug 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Amenities
The property is in an excellent location within an easy 20 minute walk to the centre of Banff. Staff are friendly and very customer focussed and the facilities in the hotel are first class.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kentaro

Stayed 3 nights in Aug 2025

10/10 Excellent

Yuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very new and clean hotel.
Stayed 4 nights in Aug 2025

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, amenities
Clean and great service. Location was great
Stayed 4 nights in Aug 2025

10/10 Excellent

Ivette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s an ok hotel, the “fridge” in the room is more like a cooler doesn’t keep anything cold and no microwave to heat up food. Paid $2700 for three nights and got the patio with mountain view only to have the restaurant with the air ventilation system right out our window so that was noisy. Most likely Wouldn’t pay the extra for the view as it definitely isn’t what is advertised on the website, you still get a view but the restaurant ruins it.
Stayed 3 nights in Aug 2025

10/10 Excellent

Anu

Stayed 3 nights in Aug 2025

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Otter was a great stay for our 6 night stay in the town of Banff. Nestled at the end of the Main Street away from the crowds, it was a perfect and QUIET area to stay. We used the hot tub outside almost every night after long days of hiking and the restaurant within the hotel is fairly new, but one of the BEST we tried in Banff (ate out pretty much every evening). I would recommend. Perks: free bus passes and bear spray (free if you don’t use it!) so that was a nice plus. Loved it
Stayed 7 nights in Jul 2025

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Banff is wonderful and the Otter made it extra special. The room and the hotel facilities were of a high standard.
Stayed 3 nights in Jul 2025

6/10 Okay

Ilias

Disliked: Cleanliness, amenities
Overall good - they need to add espresso machines and more cleaning staff - there was only 1 and my room wasn’t clean until 7pm
Stayed 2 nights in Aug 2025

10/10 Excellent

Christopher

Stayed 3 nights in Jul 2025

8/10 Good

Linda J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot tub area and the food for breakfast and dinner were superb!
Stayed 3 nights in Jul 2025

8/10 Good

Katerin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The otter hotel is a beautiful property that is conveniently located in Banff. Beds were super comfy, hot tubs and sauna was great after a long day of hiking!
Stayed 3 nights in Aug 2025

8/10 Good

Lina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was great - they even celebrated our anniversary with a treat in the room :) the property itself is okay. I understand you’re paying for the location, which it is a great location (any hotel on the road), but the room itself wasn’t great. We paid for a Mountain View when it was really a partial view with a building in front of us, the thermostat was broken, the AC unit very loud, and the door seal is non existent so you can hear everyone in the halls and even in the room. If you’re allergic to feathers, the alternative bedding is very uncomfortable. The biggest downside is the elevators. They smell awful and they’re very slow - most of the guests we interacted with always had a comment about them too. But the restaurant was tasty and the staff friendly. I would probably find another hotel nearby next time but it wasn’t all bad.
Stayed 4 nights in Aug 2025

10/10 Excellent

Nitasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t sure I made the right choice when booking a hotel in Banff. I mean, there are so many! When we arrived, I realized this is the first hotel when you come into the town. Why that was so awesome? We were able to ride the ROAM bus around the town for free (Otter Hotel gives you free passes) and the pickup (first stop) is right across the street. We were always the first on and able to get a seat. We spent 4 nights here and I am usually homesick and missing my bed. Not this time! The bed and pillows were the best I have ever slept on (former AAA hockey travel mom here)! The rooms were SPOTLESS, like, I felt okay walking around without my socks on in the room. The dining was good for breakfast and the hot tub was soooo relaxing at night when the temps dropped. The staff was always welcoming us back after a long day of hiking or shopping. The garage is also covered/inside so your vehicle is covered the entire time. I will definitely stay here again when we return to Banff.
Stayed 4 nights in Aug 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel restaurant was exceptional, close to town yet very quiet, very clean and comfortable but pillows were too stiff
Stayed 5 nights in Jul 2025

10/10 Excellent

Yongmin, Fort Lee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2025