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Otter Hotel

4.0 star property
4-star hotel near Banff Lake Louise Tourism Bureau

Choose dates to view prices

Photo gallery for Otter Hotel

Rooftop pool
Mountain View King Suite
Breakfast and dinner served
Lobby sitting area
Rooftop pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪6 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(33 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(25 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Banff

Uptown District stay.Within a 15-minute walk of this Uptown District hotel, you'll find Victoria Glacier and Surprise Corner. Banff Lake Louise Tourism Bureau and Banff National Park Information Centre are also within 2 miles (3 km).

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 6 min walk - 0.5 km
  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk

About this property

Otter Hotel

4-star hotel near Banff Lake Louise Tourism Bureau
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

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includes taxes & fees
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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Things to do

  • 2 hot tubs
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1042 out of 1316 reviews
Rating 8 - Good. 177 out of 1316 reviews
Rating 6 - Okay. 66 out of 1316 reviews
Rating 4 - Poor. 16 out of 1316 reviews
Rating 2 - Terrible. 15 out of 1316 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shyniya

Stayed 1 night in Dec 2025

10/10 Excellent

Duane, COURTLAND MANOR

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive view of the mountains. Some of the best food I have ever had in my life.
Stayed 4 nights in Jul 2025

10/10 Excellent

Neva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Aug 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Honeymoon trip

Mountainview feom top floor impressive, restaurant amazing, staff so friendly. The breakfast was absolutely amazing.
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel had some issues with room view but all in all great stay
Stayed 5 nights in Oct 2025

10/10 Excellent

Cassidy

Stayed 3 nights in Jul 2025

6/10 Okay

Ashley

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Side maintain few.
Stayed 4 nights in Oct 2025

10/10 Excellent

Ainsley

Stayed 1 night in Oct 2025

10/10 Excellent

roisin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Khristel Abbeygale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing! The hot tub the staff and everything about the hotel is great. Will definitely come back!
Stayed 1 night in Oct 2025

10/10 Excellent

Michelle Christine Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great restaurant
Stayed 4 nights in Oct 2025

10/10 Excellent

jashan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay, had all the amenities we required. We stayed 3 nights and enjoyed the hot pool and sauna every night. Staff was wonderful. It was about 20 minutes walk to the heart of the town, with a convenience store right across the hotel and a wonderful restaurant in the hotel as well. I would highly recommend staying with the otter hotel for your stay.
Stayed 3 nights in Oct 2025

10/10 Excellent

Tiffany N, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful!
Stayed 4 nights in Oct 2025

10/10 Excellent

Prashanth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Phillip

Stayed 4 nights in Oct 2025

10/10 Excellent

Yi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, wonder view, good spa, free bus ticket.
Stayed 4 nights in Oct 2025

10/10 Excellent

Weinila

Stayed 2 nights in Sep 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2025

10/10 Excellent

Quynh

Stayed 3 nights in Sep 2025

10/10 Excellent

Loryann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout était vraiment super, nous avons adoré!
Stayed 3 nights in Sep 2025

10/10 Excellent

Rosa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view is amazing from the hot tubs. The staff is very knowledgeable, friendly and helpful! Had a fantastic time!
Stayed 5 nights in Oct 2025

8/10 Good

Jennifer Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No counterspace in bathroom or dresser if you plan to stay for more than a few days.
Stayed 4 nights in Sep 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing we didn’t like was the view was directly into other hotel room across from us
Stayed 3 nights in Oct 2025

10/10 Excellent

Jane

Stayed 1 night in Oct 2025

10/10 Excellent

Grandvicfel

Stayed 1 night in Oct 2025