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Otter Hotel

4.0 star property
4-star hotel near Banff National Park Information Centre

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Photo gallery for Otter Hotel

Rooftop pool
Rooftop pool
Mountain view
Lobby sitting area
Breakfast and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym

Explore the area

Map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Banff National Park Information Centre
    ‪16 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Tunnel Mountain
    ‪7 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Banff

Uptown District stay.Within a 15-minute walk of this Uptown District hotel, you'll find Victoria Glacier and Surprise Corner. Banff National Park Information Centre and Banff Lake Louise Tourism Bureau are also within 2 miles (3 km).

What's nearby

  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km
  • Tunnel Mountain - 7 min drive - 1.4 km
  • Fairmont Banff Springs Bowling Centre - 7 min drive - 3.1 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Restaurant - ‬2 min walk
  • ‪Good Earth Coffeehouse - Banff - ‬18 min walk
  • ‪Park Distillery - ‬19 min walk
  • ‪Cedar House Investments Ltd - ‬18 min walk
  • ‪Rose & Crown Restaurant & Pub - ‬20 min walk

About this property

Otter Hotel

4-star hotel near Banff National Park Information Centre
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Languages

English, French

Similar properties

Rooftop pool

Hotel Canoe and Suites

  • Hot tub
  • Pet-friendly
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 1,496 reviews
The price is CA $849
CA $944 total
includes taxes & fees
Jun 19 - Jun 20
Hotel Canoe and Suites

Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Things to do

  • 2 hot tubs
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 362 out of 459 reviews
Rating 8 - Good. 63 out of 459 reviews
Rating 6 - Okay. 23 out of 459 reviews
Rating 4 - Poor. 5 out of 459 reviews
Rating 2 - Terrible. 6 out of 459 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding. I loved everything about this hotel: kind staff, great food, comfortable room, and awesome pour-over coffee service in room.
Stayed 6 nights in Mar 2025

10/10 Excellent

Auni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, staff are amazing and the place is spotless
Stayed 1 night in Mar 2025

10/10 Excellent

Craig Anthony, Starkville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel, the restaurant, and the town. It was a perfect stay!
Stayed 5 nights in Mar 2025

8/10 Good

Kirpal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the pool facilities and gym were open. It was nice that instead we could use the pool in the Canoe Hotel and it wasn't that busy.
Stayed 2 nights in Mar 2025

10/10 Excellent

Steven, Saskatoon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Will be back :)
Stayed 3 nights in Mar 2025

10/10 Excellent

Mandy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I mean, it's new which is always nice, but the details for everything made one feel they really care. From the way they hand out tea and coffee to your personal liking, at the Front Desk, when checking in to the way the dish soap was folded into a towel... The service was excellent. The girls at the Front Desk (sorry, didnt catch the names), very nice & helpful and especially great impressions made Adrian at the bar. Very friendly yet professional and the way he was helping out with good guidance to his newer coworker...very nice! My friends and I will be back for sure.
Stayed 1 night in Mar 2025

10/10 Excellent

Tony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at this hotel! The finishes and ambiance were absolutely stunning, with beautiful attention to detail that made the space feel luxurious and inviting. One of our favorite touches was the coffee setup each morning—it was such a great way to start the day. The staff was very friendly and welcoming, adding to the overall positive experience. However, we did encounter a couple of drawbacks. Unfortunately, parts of the hotel were still under construction during our stay, which was a bit disappointing. Additionally, the heater was positioned right next to the bed, and each time it turned on, it would wake me up, which affected my sleep. Despite those minor issues, we really enjoyed our stay and would love to come back once everything is fully completed!
Stayed 3 nights in Mar 2025

10/10 Excellent

Ryan

Stayed 1 night in Mar 2025

10/10 Excellent

Jared

Stayed 1 night in Mar 2025

10/10 Excellent

Craig M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time!!
Stayed 6 nights in Mar 2025

10/10 Excellent

Shawn Robert, Niagara Falls

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. We missed room cleaning by leaving our DND sign out and when I called they said we can come now, are you leaving. We said yes. We came back to no fresh towels and our room not cleaned. On the last day we ran out of toilet paper in our room as well. You still deserve 5 stars regardless. Just pay attention to the small details. We’ll be back :)
Stayed 6 nights in Mar 2025

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic restaurant and bar. Clean and new rooms, ski storage and in-town transportation. Great location and all around great hotel.
Stayed 5 nights in Mar 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional 10/10

Exceptional stay at the Otter! Staff were friendly and attentive, shout out to Joe in Good Folk for the top service. Will be even better once the hot pool and gym open!
Stayed 3 nights in Mar 2025

10/10 Excellent

Tannis, Lethbridge

Stayed 2 nights in Mar 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Gurpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new place.
Stayed 1 night in Mar 2025

10/10 Excellent

ALINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Mohannad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the hotel. The location is great and the building itself is very, very nice. The staff here are top notch. Our family had an excellent stay here.
Stayed 2 nights in Mar 2025

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice and very comfortable staff was amazing
Stayed 1 night in Mar 2025

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location, views and service. Would absolutely come back to this beautiful hotel!
Stayed 2 nights in Mar 2025

8/10 Good

Micah

Stayed 1 night in Mar 2025

10/10 Excellent

Nkwachi

Stayed 3 nights in Mar 2025

10/10 Excellent

Alana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new addition to Banff lodgings
Stayed 2 nights in Mar 2025

10/10 Excellent

Tracy

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! Very family and pet friendly. We appreciate the amazing hospitality.
Stayed 1 night in Mar 2025