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Krystal Cancun All Inclusive

4.0 star property
4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center

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Photo gallery for Krystal Cancun All Inclusive

4 restaurants, breakfast, lunch served; local and international cuisine
Lobby
Outdoor pool, pool umbrellas, sun loungers
4 restaurants, breakfast, lunch served; local and international cuisine
View from room

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • All-inclusive
  • Room service

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪5 min walk‬
  • Forum Beach
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.0 out of 10
Good
(34 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Krystal Club with Balcony Ocean View, King Bed

7.0 out of 10
Good
(17 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.6 out of 10
Excellent
(9 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

8.2 out of 10
Very good
(31 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

On the beach.At this Zona Hotelera hotel, you'll be well placed to visit Gaviota Azul Beach and Cancun Convention Center, both within a 5-minute walk. La Isla Shopping Mall and Langosta Beach are also within 3 miles (5 km).

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Cancun Convention Center - 5 min walk - 0.4 km
  • Forum Beach - 6 min walk - 0.6 km
  • Chac Mool Beach - 14 min walk - 1.2 km
  • Hotel Zone Beaches - 8 min drive - 4.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun All Inclusive

4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive like a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a hot tub, and a fitness center. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 3 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 1981
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • 42-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Krystal Cancun All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 441 out of 1142 reviews
Rating 8 - Good. 275 out of 1142 reviews
Rating 6 - Okay. 200 out of 1142 reviews
Rating 4 - Poor. 102 out of 1142 reviews
Rating 2 - Terrible. 124 out of 1142 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Stayed 5 nights in Jun 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

8/10 Good

Keith

Liked: Cleanliness, property conditions & facilities
Over
Stayed 3 nights in Apr 2025

10/10 Excellent

Gilberto Ivan

Stayed 7 nights in Apr 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Sal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

2/10 Terrible

Corey

Stayed 3 nights in May 2025

8/10 Good

Sherri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crystal Cancun is a great all inclusive resort for the family. Especially those with young children. This staff for friendly and the place was claim. The food was good but could improve. We purchased the all inclusive which also included drinks. The alcohol was definitely not top shelf. But the overall is experience was good. They have a great pool and one area has a swim up Bar. And the beach is absolutely stunning.
Stayed 3 nights in May 2025

6/10 Okay

Sonora

Stayed 8 nights in Apr 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Roberto Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Maria

Stayed 3 nights in Apr 2025

6/10 Okay

Rene Valenzuela, Brawley

Stayed 6 nights in Apr 2025

2/10 Terrible

Nayda E Santini

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff has terrible customer service skills. Very rude
Stayed 4 nights in Apr 2025

2/10 Terrible

Michell

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Here’s a revised version of your review, incorporating your experience of needing to move to a different hotel: --- I recently purchased a luxurious package at Cristal Cancun Hotel, but my experience was far from luxurious. The only aspect that resembled the pictures was the beautiful beach. Unfortunately, the rest of the hotel did not meet expectations. We only stayed one night before deciding to move to a different hotel to enjoy our vacation as planned. The bedrooms are outdated, and the bathroom situation was particularly frustrating. After taking a shower, the water overflowed, making it impossible to use the toilet without stepping in a puddle. The buffet was another disappointment. I found it to be nearly empty, and despite waiting until 2 PM, nothing was replenished. It felt like a significant oversight for a hotel that claims to offer a premium experience. Additionally, the lobby was quite small and overcrowded, which made check-in a lengthy process. With only two staff members available to assist guests, the wait time was unnecessarily extended. Overall, I expected much more from my stay, and I would not recommend this hotel for those seeking a truly luxurious experience, aside from the lovely beach. Feel free to make any further adjustments!
Stayed 4 nights in Apr 2025

8/10 Good

Kamila, Newark

Disliked: Staff & service
The location was great. But their food and services are not good
Stayed 3 nights in Apr 2025

8/10 Good

charlie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
i recommend
Stayed 5 nights in Apr 2025

4/10 Poor

Joanna, Whittier

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
This hotel is in a great beach location the staff is pretty nice. The food is good in the à la carte restaurants and ok in the am Buffett. There really isn’t any options out in the pool area. There isn’t any grills or anything that you could grab while you’re in the beach or pool area they also don’t have service to bring you. You could dry yourself off and go eat at the lunch buffet or go back to your room and order room service . The rooms are old/not remodeled -the beds were basically sitting on top of wooden sticks bases- that were peeling off from the corners. it’s not anything luxurious or nice as you would not expect for the price. They only had shampoo and body wash they did not have any conditioner container in the room that we stayed. The walls are not necessarily wiped well in the restroom the cleanliness is not thorough. The all inclusive indicates that there are certain brands of tequila included however every time we asked for traditional reposado they either did not have it at the lobby, Or if they did have it back in the pool bar then they said they were out for the day. As they do prefer for you to buy bottle service and reserve the Bali beds -if you do that then you could purchase food and they will serve you at the beach in the beds.Be prepared to tip well- we’re talking about more than five dollars or ten dollars each round since it seems like that is not enough anymore. The beach is beautiful but crowded and lots of outside peeps.
Stayed 4 nights in Apr 2025

2/10 Terrible

Kayla

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This hotel caters to locals and many of the staff members do not speak English. We had a 8th floor room, which had a nice view and AC worked good. Overall cleanliness was good. Nothing exciting about the restaurants. Very limited beach and pool chairs with shade. Hotel staff held us from leaving when our ride was there because they needed a “check out ticket” which wouldn’t have been a problem had we known that, but literally locked the door on us from leaving. We will never be returning here. Pay the extra money for a nicer resort.
Stayed 4 nights in Apr 2025

10/10 Excellent

Valarie

Stayed 6 nights in Apr 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

False Rating Reviews, Wouldn’t Recommend

Check in service took forever. We waited about an hour in line before we got our rooms. When we got to our rooms, it smelled bad and the mattresses were sinking and hard as a rock. The room was very old and outdated. The countertop in the bathroom was broken. We saw a cockroach in the room and the air condition froze us out since it just kept running past the set point. There was not much selection at the restaurants and food was terrible. Anything that was worth eating was an upcharge to their “all inclusive” package. The bartenders were really slow and they reused the plastic cups for drinks. I see they take the used cups and rinse and reuse them. That’s not very sanitary! Also, guest services presents you with a vip package and they tell you that you’re invited to a vip breakfast in the morning. There was no vip breakfast and they took us to the regular restaurant. The vip breakfast was nothing more than a pressured sales pitch to become a member of the their Eskape Club. We declined the membership after hearing the manager’s sales pitch and pricing. Then another senior manager came in and offered to discount it in half. After several refusals from us, he got irritated and mad and told us to leave and go downstairs. We only booked this hotel because of the good reviews and the pictures described on hotels.com website. It was a total disappointment as it should’ve be given a 1-2 star rating. I wouldn’t recommend this resort to anyone and definitely wouldn’t come back again!
Stayed 4 nights in Apr 2025

8/10 Good

Ronan

Stayed 5 nights in Apr 2025

8/10 Good

Ronan

Travelled with family
Liked: Cleanliness, staff & service, room comfort

A Good Place

The hotel’s location is truly excellent—it’s the best I’ve stayed at in Cancun. It’s close to all the nightlife attractions, near supermarkets, and the color of the sea is beautiful. Overall, the hotel is good, the food is good, but the rooms definitely need an update. The restaurant facilities are nice, but the rooms are in urgent need of renovation. They’re very old—old beds, old bathrooms, old furniture. The staff is generally okay. Half of them are very friendly, while the other half just seem like they don’t want to be there and treat you carelessly.
Stayed 1 night in Apr 2025

2/10 Terrible

JOHN, Verona

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Out date and very loud music that lasts until 4:00 am.
Stayed 6 nights in Apr 2025

10/10 Excellent

Venise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025