Find and compare 5 Star hotels in Willowdale

"The location of the hotel is excellent—it’s right in the heart of downtown and just a few minutes’ walk from CF Toronto Eaton Centre. The staff were friendly and helpful throughout our stay. Unfortunately, the quality and cleanliness of the rooms were disappointing. We arrived early and were accommodated in a different room before moving to the one we originally booked (for an additional fee). In the first room, particularly in the bathroom, there was noticeable wear and tear. The bathtub was in poor condition, with the finish peeling and chipping. The hotel advertises air conditioning and a coffee machine; however, the A/C only worked intermittently, and when it did, it gave off a musty, stale smell. The “coffee machine” turned out to be just a kettle with powdered coffee sticks, which was a bit misleading (though a minor issue). When we moved into our originally booked room, we experienced many of the same problems. Again, there was no actual coffee machine, and the A/C barely worked and continued to produce a musty odor. The room felt hot and humid, showed further signs of wear and tear, and the bed sheets were stained (we ended up using our own). Another thing to note is that the TVs are not smart TVs, so there are no streaming services available (Netflix, Prime, etc.). Overall, this hotel is significantly overpriced for the level of quality and cleanliness provided. The only real highlight is its location."

"The staff was amazing, the rooms were so spacious and clean, and the breakfast was a nice experience."

"We have stayed at the Royal York whenever we are in Toronto for the last 40 years. It was always a special place and happy to see and experience that with the changes and upgrades, that its unique charm and history is respected throughout."

"Nice staff......extremely courteous "

"Very clean and professional environment "

"Room was great but the food options left a lot to be desired. Easy ride to the airport"