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Ambiance Suites Cancun

3.5 star property
3.5-star aparthotel near Plaza Las Americas, connected to a shopping center

Choose dates to view prices

Photo gallery for Ambiance Suites Cancun

Relax by the pool surrounded by lush greenery and comfortable lounge seating.
Welcome to our reception area, where you can check in and access a digital display screen, reception desk, and helpful signs.
Relax in a serene outdoor space surrounded by lush greenery and a tranquil atmosphere.
Enjoy meals in a stylish dining area with comfortable seating, modern tableware, and a vibrant mural.
Relax in this inviting space with a large bed, a sofa, and a television.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Gym

Explore the area

View in a map
Av. Tulum No. 227 S.M. 20, Cancun, QROO, 77500
  • Plaza Las Americas
    ‪8 min walk‬
  • Plaza 28
    ‪14 min walk‬
  • Langosta Beach
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room

Restful retreat with a large bed, nightstand, and bench.

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • Sleeps 2

View all photos for Super Saver

Relax in comfort with a large bed, flat-screen TV, and desk area.

Super Saver

9.4 out of 10
Exceptional
(6 reviews)
  • 30 sq m
  • Sleeps 2

View all photos for Junior Suite, 2 Double

Relax in a spacious room with a comfortable bed, TV, desk, and seating areas.

Junior Suite, 2 Double

  • 50 sq m
  • Sleeps 4

View all photos for Luxury Double Room

Relax in comfort with a large bed, TV, and cozy seating area.

Luxury Double Room

  • 34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Estándar Matrimonial

Two single beds with wooden headboards and white bedding, a flat-screen TV, and a desk with chair.

Estándar Matrimonial

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Estándar Superior Matrimonial

Two single beds with wooden headboards and matching benches, a nightstand, and a large window offering a view of the surrounding greenery.

Estándar Superior Matrimonial

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suites King

Comfortable room with a neatly made bed, dresser, and flat-screen TV.

Junior Suites King

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Cancun

Seaside stay .With a stay at this Downtown Cancun aparthotel, you'll be within half a mile (1 km) of Plaza Las Americas and 6 miles (10 km) of Langosta Beach. Tortuga Beach is within 6 miles (10 km) and Cancun Convention Center is within 9 miles (15 km).
View more Aparthotels in CancunOpens in a new window

What's nearby

  • Plaza Las Americas - 8 min walk - 0.7 km
  • Plaza 28 - 14 min walk - 1.2 km
  • Puerto Cancun Marina Town Center - 4 min drive - 2.8 km
  • Langosta Beach - 9 min drive - 8.1 km
  • Tortuga Beach - 11 min drive - 9.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Los Tarascos - ‬4 min walk
  • ‪Chila y Quil - ‬4 min walk
  • ‪Vips - ‬4 min walk
  • ‪La Playita Seafood & Mojitos Bar - ‬5 min walk
  • ‪Las Originales Carnes en su Jugo - ‬6 min walk

About this property

Ambiance Suites Cancun

3.5-star aparthotel near Plaza Las Americas, connected to a shopping center
Ambiance Suites Cancun offers its guests a children's pool, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

A business center and a meeting room are available. A terrace, tour/ticket assistance, and a garden are also featured at Ambiance Suites Cancun. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun aparthotel.

  • 59 guestrooms or units
  • 5 levels
  • 2 buildings
  • Manager's reception (free)
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Ambiance Suites Cancun offers 59 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Family friendly

  • Children stay free (see details)
  • Children's pool

Food and drink

  • Coffee/tea maker

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: MXN 125 to 500 for adults and MXN 90 to 400 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Minibar
  • Room service (limited hours)
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Stereo
  • TV in common areas

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Conference center
  • Meeting room

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Housekeeping (daily)
  • Iron/ironing board
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Connected to a shopping center
  • In a state park
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near the airport
  • Near the boardwalk/promenade
  • Near the sea

Things to do

  • 24-hour gym
  • Children's pool
  • Casino nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 2 buildings
  • 5 floors
  • 59 units
  • Garden
  • Reception hall

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 480
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 480

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ambiance Suites Cancun

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 125 to 500 for adults, and MXN 90 to 400 for children
  • Early check-in fee: MXN 480 (subject to availability)
  • Late check-out fee: MXN 480 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ambiance Cancun
Ambiance Suites Cancun
Ambiance Suites Hotel
Ambiance Suites Hotel Cancun
Ambiance Suites Cancun Hotel
Ambience Villa Cancun
Ambiance Suites Cancun Cancun
Ambiance Suites Cancun Aparthotel
Ambiance Suites Cancun Aparthotel Cancun

Ambiance Suites Cancun Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 494 out of 1037 reviews
Rating 8 - Good. 352 out of 1037 reviews
Rating 6 - Okay. 112 out of 1037 reviews
Rating 4 - Poor. 39 out of 1037 reviews
Rating 2 - Terrible. 40 out of 1037 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Tatiana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 2 nights in May 2025

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, property conditions & facilities
The kitchen didnt stay open the hours listed.
Stayed 5 nights in Apr 2025

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Need to work on the hot water availability, other than that, great place to stay
Stayed 1 night in Apr 2025

4/10 Poor

Gerry

Disliked: Cleanliness, room comfort

Totally disappointed from previous stays!

Stayed 4 nights in Mar 2025

8/10 Good

Mark Douglas

Liked: Cleanliness, property conditions & facilities
The property was a good value for the room. When I was there, they were sprucing the place up with a fresh coat of paint. The housekeeper did a great job too!
Stayed 8 nights in Mar 2025

10/10 Excellent

Manuel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Pooja

Liked: Cleanliness, amenities, property conditions & facilities
it was an amazing stay
Stayed 5 nights in Mar 2025

6/10 Okay

papaya, Burnaby

Travelled with family
Disliked: Property conditions & facilities
I booked this hotel because of lots of great reviews, but it’s okay okay room with so so facilities. The toilet flushing and the shower weren’t good, There were no workers who spoke English in that hotel(we didn’t mind it) but we literally misunderstood about “free” breakfast and we had to pay $$. The hotel workers were friendly and helpful but other than that I couldn’t give 4 stars, more like 2.5
Stayed 5 nights in Mar 2025

8/10 Good

Claire

Liked: Cleanliness, property conditions & facilities
Liked it. View not great. good patio. would recommend.
Stayed 6 nights in Feb 2025

4/10 Poor

Therese, Grande Pointe

Disliked: Cleanliness, property conditions & facilities
We were in limbo for the first 2 days of our stay! Our first room smelled musty and moldy, i am very allergic! We were put in another room for 2 days, they wanted us to go back in moldy room cause the one they put us in was booked! Ended up they told us we could stay in present room! The garden was always unkept, dirty tables, dishes, beer cans garbage left there! No coffee with coffee maker! Not much english!
Stayed 6 nights in Feb 2025

4/10 Poor

Liliane

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Beautiful garden area, but the glass tables were never wiped; dirty dishes/beer cans left on table from the other day. The water pump/waterfall was not turned on in the pool until the 3rd day of our stay! Staff not very efficient! I had to ask the front desk attendant to put the waterfall on everyday, once I knew that it existed. I reserved a king bed and landed up with twin beds. Shower came out as a trickle!!😳 The staff did not speak or understand English, except for one lady at front desk. The restaurant was only open from 7-2 and did not serve any kind of liquor! The facility is on a very busy highway! My room was always musty smelling The front door of my small fridge was full of holes from the rust! I’d give a 4 on 10 for the room!
Stayed 6 nights in Feb 2025

2/10 Terrible

Thang

Disliked: Cleanliness, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Ginette

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff , great location. thank you
Stayed 2 nights in Feb 2025

6/10 Okay

krishna

no hot water ,sometimes the ceiling fan is a bit noisy
Stayed 2 nights in Feb 2025

6/10 Okay

Mohammadjavad

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Hot water was not available all the time. Taking shower was hard due to water pressure. There was a problem with bathroom door and everything outside of shower room gets wet when taking shower. Staff hardly speak english.
Stayed 5 nights in Feb 2025

4/10 Poor

Jonathan

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible, do not recommend at all. No hot water, staff trying to run scam. Wall and ceiling all broken
Stayed 2 nights in Jan 2025

8/10 Good

Alaa

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Afra

Nice place, decent value for price
Stayed 1 night in Dec 2024

4/10 Poor

Sirin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

John

Travelled with family
Two full sized beds and a love seat. Claims to sleep 3 , not sure how that math works but got charged for my other kid. Love seat could use cleaning and the whole places could use updating out of the 90s
Stayed 1 night in Dec 2024

10/10 Excellent

javier

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 2 nights in Dec 2024

10/10 Excellent

Evangelina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Im don't like Television need to update
Stayed 4 nights in Dec 2024

6/10 Okay

Tarun

Liked: Cleanliness
The room had coffee maker but no coffee pods. The AC was pretty loud. Some drawers had broken knobs.
Stayed 1 night in Nov 2024

8/10 Good

Tanusri

Liked: Cleanliness, room comfort
Average. Room is clean but sticky and humid.
Stayed 2 nights in Nov 2024