For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"I wish I would have gotten their names but we had a few guys that were rude! There was a waiter that told a little boy in front of us if “he didn’t kn
...
"
More
Within a 15-minute walk of this Zona Hotelera property, you'll find Chac Mool Beach and Forum Beach. Cancun Convention Center and La Isla Shopping Mall are also within 2 miles (3 km).
All-inclusive
A full-service spa, 5 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Families will appreciate the free kid's club, onsite laundry facilities, and in-room childcare. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
IPod docks, LED TVs
The 346 guestrooms have LED TVs with satellite channels and offer free minibar items and furnished balconies or patios. IPod docks, 24-hour room service, and coffee/tea makers are also available.
Grand Park Royal Cancun - All Inclusive ratings based on 44 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Grand Park Royal Cancun - All Inclusive
Everyone (23)Couples (8)Family (7)
3 out of 5
I wish I would have gotten their names but we had a few guys that were rude! There was a waiter that told a little boy in front of us if “he didn’t know how to read or why did he have his hands on the counter” I think there was a better way that could’ve been said. We also had someone from room service tell us we need to pay attention better just because when he came we were in our friends room 2 doors down but we were outside the door waiting for room service. I also wish the would update the info on the room service. You are only allowed to order food to your room once a day. I do want to say check in was great. The waiter that we got for dinner buffet was the best I do want to mention that! I wish I would have gotten his name.
Posted by a verified traveller on 14 Jun. 2021
Was this review helpful to you?
Comment from Hotel Management
14 Jun. 2021
by Carlos Da Silva
Dear Guest,
We thank you for choosing us as host of your recent vacation, and also, thank you for taking the time to share your review.
Our continuous improvement is something we constantly seek, as our goal is to provide our guests with a stay that exceeds their expectations. Therefore, we appreciate your comments and suggestions, which will help us meet this goal.
We are truly sorry to read about the inconveniences you went through during your stay.
Have no doubt that your comments will be shared with the corresponding departments in order to improve our service and continue to offer the best quality service.
Hopefully, we will get the chance of welcoming you again and going beyond your expectations on your upcoming visit.
Sincerely,
Carlos Da Silva
General Manager
4 out of 5
I like my room, the service, the food was ok not excellent, only 3 restaurants were open. At first I wasn’t happy with my room location and there were 2 full size beds in the room. But fortunately the person in charge that day was able to change me to a better location with an ocean like I requested when I booked the trip. I ate the drinks that they served, pure sugar and sparkling water and dye.
Posted by a verified traveller on 6 Jun. 2021
Was this review helpful to you?
Comment from Hotel Management
7 Jun. 2021
by Carlos Da Silva
Dear Guest,
We are grateful for having received you at Grand Park Royal Cancun during your last vacation, as well as for being able to read your review
We appreciate you letting us know where we failed to satisfy your requirements and comfort as our guest.
We hope you will accept our sincere apologies for the difficulties encountered.
We will continue to strive every day to improve our service taking into account your comments and suggestions, and thus, to achieve your full satisfaction on your next visit.
We will be really glad to welcome you again and exceed your expectations.
Sincerely,
Carlos Da Silva
General Manager
2 out of 5
The resort is nice. It’s starting to show it’s age. The staff was very friendly and helpful. The food was excellent. Our Deluxe ocean view room was on the ground floor so you had to look over a fence to see the ocean. The biggest problem was NO A/C in the entire facility including rooms. Only fans on the a/c. Our room stayed at 76 degrees. Even the restaurants had no a/c except for one. This was our second and sadly last stay at this resort.
Posted by a verified traveller on 28 May 2021
Was this review helpful to you?
Comment from Hotel Management
28 May 2021
by Carlos Da Silva
Dear Guest,
We are grateful for having received you at Grand Park Royal Cancun during your last vacation, as well as for being able to read your review
It is thanks to comments like yours that we are able to identify and improve our opportunity areas to continue to provide a quality service.
We hope you will accept our sincere apologies for the difficulties encountered.
Have no doubt that your comments will be shared with the corresponding departments in order to improve our service and continue to offer the best quality service.
We would be pleased to welcoming you back again to demonstrate the improvements made.
Sincerely,
Carlos Da Silva
General Manager
4 out of 5
I higly recommend the dinner on the beach. It was beautiful.
Posted by a verified traveller on 22 Apr. 2021
Was this review helpful to you?
Comment from Hotel Management
22 Apr. 2021
by Carlos Da Silva
Dear Guest,
First and foremost, we would like to express our appreciation for having stayed at Grand Park Royal Cancun. Thank you for taking the time to share the delightful experience you had.
We are truly grateful for your appreciation of the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as a guest is our priority.
We will be really glad to welcome you again and exceed your expectations. We will be waiting for you with open arms.
Sincerely,
Carlos Da Silva
General Manager
5 out of 5
Air conditioning was operating fully in the rooms.
Posted by a verified traveller on 12 Apr. 2021
Was this review helpful to you?
Comment from Hotel Management
15 Apr. 2021
by Carlos Da Silva
Dear Guest,
Please receive our sincere thanks for the review and evaluation you shared with us about your recent stay. It was a pleasure to have had you at Grand Park Royal Cancun.
It is really pleasing to read how much you enjoyed our facilities and services. We are glad to know that we managed to make you feel comfortable and well cared for.
We will be waiting for your return to have the pleasure of serving you once again. We want you to create more memorable experiences with us.
Sincerely,
Carlos Da Silva
General Manager
5 out of 5
The entire place is beautiful, the food and service in your restaurants is just wonderful, we feel that these are some of the best meals we have ever had. Each member of the staff was so very friendly and helpful. A special thanks to Jessica for making our stay so memorable
Posted by a verified traveller on 9 Apr. 2021
Was this review helpful to you?
Comment from Hotel Management
9 Apr. 2021
by Carlos Da Silva
Dear Guest,
First and foremost, we would like to express our appreciation for having stayed at Grand Park Royal Cancun. Thank you for taking the time to share the delightful experience you had.
We are truly grateful for your appreciation of the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as a guest is our priority.
It is really uplifting to read comments as positive as yours that push us forward in our search for excellence.
We already look forward to having the opportunity of being your host once again to create more memorable experiences.
Sincerely,
Carlos Da Silva
General Manager
3 out of 5
Posted by a verified traveller on 29 Mar. 2021
Was this review helpful to you?
Comment from Hotel Management
9 Apr. 2021
by Carlos Da Silva
Dear Guest,
Thank you for your preference. It was a pleasure to have received you at Grand Park Royal Cancun.
We will continue to strive every day to improve our service, and thus, achieve your full satisfaction on your next visit.
We are certain that we can make your stay a memorable one. Please do not hesitate to visit us again.
Sincerely,
Carlos Da Silva
General Manager
3 out of 5
The weather was great. The grand park royal staff was rude and the bed in our room was harder than the concrete floor
Posted by a verified traveller on 27 Mar. 2021
Was this review helpful to you?
Comment from Hotel Management
29 Mar. 2021
by Carlos Da Silva
Dear Guest,
Thank you for your recent visit to Grand Park Royal Cancun and for sharing your review.
Our mission is to create memories exceeding the expectations of our guests at all times and it is with great concern that we read we could not assure you a memorable experience. It is really worrying to know that the members of our staff did not offer the kind treatment that characterizes us, this sure that the corresponding departments are aware of the situation to avoid this type of inconvenience again.
I hope it gives us the opportunity to welcome you back to our resort and offer you a memorable experience.
Sincerely,
Carlos Da Silva
General Manager
4 out of 5
The service was excellent and the rooms pretty niece love it I will return again
Posted by a verified traveller on 19 Mar. 2021
Was this review helpful to you?
Comment from Hotel Management
19 Mar. 2021
by Carlos Da Silva
Dear Guest,
On behalf of Grand Park Royal Cancun, I thank you for having chosen us as the destination of your recent vacation, as well as for your kind feedback and rating.
It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is a pleasure to know that we are on the right track.
It is reviews like yours that motivate us and drive us to provide the best possible service that our guests deserve.
We look forward to your next visit to make your stay even more pleasant and memorable.
Sincerely,
Carlos Da Silva
General Manager
5 out of 5
Posted by ZOYA on 3 Jan. 2021
Was this review helpful to you?
Comment from Hotel Management
4 Jan. 2021
by Carlos Da Silva
Dear Guest,
Thank you for your preference and for your kind review. It was a pleasure to welcome you at the Grand Park Royal Cancun. We are really grateful for your appreciation for the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as a guest is our priority.
We are sure that we can make you feel at home every time you come. We will be waiting for your visit.
Sincerely,
Carlos Da Silva
General Manager
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
All non-motorized water sports included
All land activities, and recreational facilities and equipment included
24-hour room service
Volleyball included
Soccer (football) included
Dancing classes/lessons included
Onsite live performances included
Theme parties included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
Use of golf equipment not included
Use of golf cart not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Offsite tours not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
Water fitness classes/lessons included
Onsite entertainment and activities included
Local beverages and soft drinks only
Minibar beverages - restrictions apply
Property Features
Grand Park Royal Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grand Park Royal Cancun - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a sauna, and a fitness center. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Public spaces have free WiFi. Event space at this property measures 7535 square feet (700 square meters) and includes conference space. A rooftop terrace, spa services, and a complimentary children's club are also featured at the family-friendly Grand Park Royal Cancun - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Cancun property.
346 guestrooms or units
4 buildings
5 dining venues
4 bars or lounges
7535 sq ft of conference space
700 sq m of conference space
Bar by the pool
Swim-up bar
Coffee shop
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Terrace on the roof
Beach lounge chairs
Towels for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Convenience store
Garden
Gift shop
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Airport: Cancun Intl. Airport (CUN) (23.2 km / 14.4 mi)
Property shuttles: Area shuttle
Parking: Free valet parking and self parking
Room Amenities
Grand Park Royal Cancun - All Inclusive offers 346 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. 40-inch LED televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Private balcony or patio (furnished)
Stocked minibar (free)
IPod dock
In-room dining (24 hours)
LED television
Satellite channels
Premium channels
Coffee maker
Cribs (free)
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Toothbrush and toothpaste available
Food & Drink
La Concha - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Grand Prime Rib House - This steakhouse specializes in international cuisine and serves dinner only. Open select days.
Café Sole - This café serves breakfast, lunch, and dinner. Open daily.
El Mirador - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves breakfast and dinner. Open daily.
El Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 3
Outdoor treatment areas
Couples treatment rooms
Body wraps
Body scrubs
Aromatherapy treatments
Sauna in spa
Massages
Minimum age to access spa is 13
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Reflexology
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival.
This property offers onsite health screenings for COVID-19 (rapid antigen screenings). There is no charge for health screenings for US citizens (maximum 2 guests per booking) staying 4 nights or more. Fees apply for all other bookings. Guests should contact the front desk upon arrival to schedule health screenings.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
No rollaway/extra beds available
Number of children who can stay free - 2
Debit cards
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
gap period enforced between guest stays 72 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guest accommodation is sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation might be required for some facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Guests will be asked to pay the following charges at the property:
Sanitation services: USD 1.5 per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out is available for a fee (subject to availability, amount varies)
Facilities fee: USD 8 per person, per day and includes use of: fitness facilities
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Cancun Grand Park Royal
Cancun Grand Park Royal Caribe
Grand Park Royal Cancun Caribe
Grand Park Royal Caribe All Inclusive
Grand Park Royal Cancun Caribe All Inclusive Hotel
Grand Park Royal Caribe All Inclusive Hotel
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Caribe
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury All Inclusive
Park Royal Resort Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Hotel Grand Park Royal Luxury Resort Cancun - All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Luxury All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Cancun - All Inclusive Cancun
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Cancun - All Inclusive All-inclusive property
Grand Park Royal Cancun - All Inclusive Cancun
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Cancun - All Inclusive All-inclusive property
You should know
Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
There was an error importing /Cancun-Hotels-Grand-Park-Royal-Cancun---All-Inclusive.h19878-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Cancun-Hotels-Grand-Park-Royal-Cancun---All-Inclusive.h19878-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
