On the beach
With a stay at this Zona Hotelera resort, you'll be within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Iberostar Cancun Golf Course. La Isla Shopping Mall and Delfines Beach are also within 3 miles (5 km).
All-inclusive
A full-service spa, 5 restaurants, and an outdoor pool are all featured at this all-inclusive resort. There's fun for all ages with a free kid's club and a children's pool, and babysitting is an added bonus. Relax with a drink at one of the 6 bars/lounges and enjoy free perks like buffet breakfast and free self parking.
26 May 2023 by Customer care
Dear Tysean, thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our hotel. It’s been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Cancun.
17 Oct. 2022 by Customer Care Team
Dear John,We appreciate the time you took to share your very positive feedback. We are pleased to know that we have exceeded your expectations with our facilities and services. The entire Hard Rock family will be more than happy to welcome you back.
10 Jun. 2022 by Customer Care Team
Dear William, we love the view as well, hope to see you soon!
14 Feb. 2022 by Customer Care Team
Gilberto, thank you for your review. We are sorry we did not meet your expectations, we hope to welcome you back soon to provide you with the service you expect from us!
27 Dec. 2021 by Customer Care Team
Dear Ricardo, Thank you for your comment. We look forward to seeing you soon!
12 Jul. 2021 by Paloma | E-commerce
Hello Rocker Hope this e-mail finds you in great spirits. Please accept our sincerest thank you for sending to our resort your comments and observations to our attention. We are particularly concern about your dissatisfaction with the Restaurant and Room service. We are continuously looking for better options for our guests demands in order to offering the best food experience to our dear RockStars. We have already shared your comments with the Head of Food & Beverage Department and all of the involved departments, in order to take preventive measures to improve our service in the future. Once again thank you for bring us your comments to our attention. We very much appreciate your time. Best regards,
3 May 2021 by Customer Care Team
Dear Anonymous, We are delighted to see that you enjoyed our signature programs and we were able to provide you with what we’re known for - authentic experiences that rock. We are committed to continuing to provide rock-star-worthy amenities to you and making your future stays legendary. Keep rocking!
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool. Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a children's pool, outdoor tennis courts, and a health club. Limited free parking is available on a first-come, first-served basis. This 4.5-star Cancun resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.
Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.
Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.
Late night fare is available from 24-hour room service.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
All guests, including children, are required to present a valid government-issued ID card at check-in.
Hard Rock Hotel Cancun - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.