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"Hospitality was awesome ! I will be back !! " More

By a verified traveller on Wed 24 May 2023

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Hotel Description

4.5-star beachfront resort near Iberostar Cancun Golf Course

On the beach

With a stay at this Zona Hotelera resort, you'll be within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Iberostar Cancun Golf Course. La Isla Shopping Mall and Delfines Beach are also within 3 miles (5 km).

All-inclusive

A full-service spa, 5 restaurants, and an outdoor pool are all featured at this all-inclusive resort. There's fun for all ages with a free kid's club and a children's pool, and babysitting is an added bonus. Relax with a drink at one of the 6 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Deluxe Room, 1 King Bed, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $642* Per night/room 28 Apr. - 29 Apr.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed (Pure Wellness)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Rock Royalty Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Ocean View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hard Rock Hotel Cancun - All Inclusive ratings based on 13 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hard Rock Hotel Cancun - All Inclusive

Everyone (8) Couples (1) Family (3)
5 out of 5
Hospitality was awesome ! I will be back !!

Posted by on 24 May 2023

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Comment from Hotel Management

26 May 2023 by Customer care

Dear Tysean, thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our hotel. It’s been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Cancun.

1 out of 5

Posted by on 8 Nov. 2022

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5 out of 5
everything was good

Posted by on 16 Oct. 2022

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Comment from Hotel Management

17 Oct. 2022 by Customer Care Team

Dear John,We appreciate the time you took to share your very positive feedback. We are pleased to know that we have exceeded your expectations with our facilities and services. The entire Hard Rock family will be more than happy to welcome you back.

4 out of 5
Good view of beach

Posted by on 22 May 2022

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Comment from Hotel Management

10 Jun. 2022 by Customer Care Team

Dear William, we love the view as well, hope to see you soon!

4 out of 5

Posted by on 10 Apr. 2022

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2 out of 5
Stay one night only , it was not a good experiences , Elevator not working , the carpet old , recommend other Hard Rock Cafe , The breakfast the set up was ugly , it was good compare with McDonald’s break fast , not recommended

Posted by , from miami on 13 Feb. 2022

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Comment from Hotel Management

14 Feb. 2022 by Customer Care Team

Gilberto, thank you for your review. We are sorry we did not meet your expectations, we hope to welcome you back soon to provide you with the service you expect from us!

5 out of 5
Is always a safe bet when you have teens. Its enjoyable for them and also for me as a father

Posted by , from KEY BISCAYNE on 27 Dec. 2021

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Comment from Hotel Management

27 Dec. 2021 by Customer Care Team

Dear Ricardo, Thank you for your comment. We look forward to seeing you soon!

4 out of 5

Posted by on 26 Aug. 2021

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2 out of 5
If you don’t make reservations at the restaurants at this hotel then you basically don’t eat. Called for “24-hour room service” we were told they weren’t doing room service that day.

Posted by on 3 Jul. 2021

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Comment from Hotel Management

12 Jul. 2021 by Paloma | E-commerce

Hello Rocker Hope this e-mail finds you in great spirits. Please accept our sincerest thank you for sending to our resort your comments and observations to our attention. We are particularly concern about your dissatisfaction with the Restaurant and Room service. We are continuously looking for better options for our guests demands in order to offering the best food experience to our dear RockStars. We have already shared your comments with the Head of Food & Beverage Department and all of the involved departments, in order to take preventive measures to improve our service in the future. Once again thank you for bring us your comments to our attention. We very much appreciate your time. Best regards,

5 out of 5

Posted by on 22 Apr. 2021

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Comment from Hotel Management

3 May 2021 by Customer Care Team

Dear Anonymous, We are delighted to see that you enjoyed our signature programs and we were able to provide you with what we’re known for - authentic experiences that rock. We are committed to continuing to provide rock-star-worthy amenities to you and making your future stays legendary. Keep rocking!

About the Hard Rock Hotel Cancun - All Inclusive

Location Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO 77500

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Childcare not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Tennis lessons included

Property Features

Hard Rock Hotel Cancun - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool. Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a children's pool, outdoor tennis courts, and a health club. Limited free parking is available on a first-come, first-served basis. This 4.5-star Cancun resort is smoke free.

  • 1 building
  • 600 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • 16404 sq ft of conference space
  • 1524 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

  • Private indoor hot tub
  • Private balcony
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Espresso maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.

Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.

Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.

Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.

Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 19
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

All guests, including children, are required to present a valid government-issued ID card at check-in.

Hard Rock Hotel Cancun - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 150 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed
  • Pets Allowed-Specific Rooms Only
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Credit card pre-authorization
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.