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Hotel Description

4.5-star beachfront hotel near Delfines Beach

Beachside getaway

With a stay at this Zona Hotelera hotel, you'll be within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Cancun Interactive Aquarium. La Isla Shopping Mall and Delfines Beach are also within 3 miles (5 km).

Luxury amenities

A full-service spa, 6 restaurants, and an outdoor pool are all featured at this luxury hotel. Bring the family and enjoy the free kid's club, children's pool, and playground. Relax with a drink at one of the 2 poolside bars and enjoy free perks like buffet breakfast and valet parking.

Spa tubs, free WiFi

The 601 individually decorated guestrooms offer free WiFi and 24-hour room service. LCD TVs come with satellite channels, and other amenities include private spa tubs and free minibar items.

Deluxe Gold king bed, Lagoon view

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$560* Per night/room 11 Dec. - 12 Dec.

Deluxe Diamond, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Platinum, two double beds, ocean view

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Rock Suite Platinum, ocean view

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Room, 1 King Bed (GOLD-PURE)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Rock Suite Platinum, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hard Rock Hotel Cancun - All Inclusive ratings based on 87 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel Cancun - All Inclusive

Everyone (8) Couples (5) Family (4)
5 out of 5
It was just about right, its definitely smaller than the other Hard Rock in Cancun but just perfect for us. Everything in the hotel is a short walk

Posted by on 11 Sep. 2019

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Comment from Hotel Management

11 Sep. 2019 by Francisco García

Dear Anonymous, Thank you so much for your kind comments, and it is great to read that the compact design of our property was adequate and enjoyable for you. We will be waiting for your next visit! Greetings. Francisco García General Manager Hard Rock Hotel Cancun

5 out of 5
Great service! Workers are willing to help and guide you!

Posted by on 24 May 2019

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Comment from Hotel Management

4 Jun. 2019 by Francisco García - General Manager

Hello!! We are thrilled to read your comments in regards to our staff. Best regards,

2 out of 5
If you like to sleep on your vacation don’t stay here. Music is blasted from the pool from 10am to 7pm and can be heard in all the ocean view rooms. The lobby has loud obnoxious music playing 24 hours a day. The shows are loud and run late. The front desk calls every morning to wake you up with dumb questions like are you enjoying your room? Also, if you like your hotel to reflect the beautiful atmosphere of the Caribbean, this is not the one. The hotel and grounds are dark, ugly, no plants or flowers, crowded, and reeking if air freshener and cigarettes. And instead of the ocean or tropical breezes, all you will here is loud music with the occasional person yelling on a microphone.

Posted by , from San Diego on 21 May 2019

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Comment from Hotel Management

22 May 2019 by Francisco Garcia

Hello Jennifer, Thank you so much for your comments about your perception of your last stay with us. We appreciate for taking the time to share us feedback because it really helps us to keep improving our service. We hope you can give us the opportunity to host you again.

5 out of 5
,The pool bar nice people, not to Crown, nice drinks

Posted by on 24 Apr. 2019

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Comment from Hotel Management

24 Apr. 2019 by Francisco Garcia

Dear Rockstar, Thank you so much for taking the time to share the valuable feedback in regards of your recent stay with us in the Hard Rock Hotel Cancun. Hoping that you had an excellent stay with us where we will be looking forward to see you real soon in order to provide you our excellent service that always recognize us as the brand we are. Best Regards Francisco Garcia General Manager Hard Rock Hotel Cancun

5 out of 5
We were able to upgrade to Rock Royalty level after arriving. Had I known what Rock Royalty included I would have booked it from the beginning. The hotel staff did everything and anything in their power to make sure you had a great stay. I would definitely recommend Hard Rock Cancun and we will be returning!

Posted by on 4 Apr. 2019

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Comment from Hotel Management

4 May 2019 by Francisco García General Manager Hard Rock Hotel

Hello Rocker! Thank you so much for sharing your experience with Us, we are thrilled that you had a wonderful stay rocking at the paradise. Best regards,

5 out of 5

Posted by on 26 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Francisco Garcia

Dear Rockstar, Thank you so much for taking the time to share the rating from your recent experience with us, we are so happy to know you had a Hard Rock experience and that you loved to stay in the paradise. We hope to be able to welcome you in the near future where we will be so happy to receive you with our arms wide open. Best Regards Francisco Garcia General Manager Hard Rock Hotel Cancun

5 out of 5
Hotel Staff always friendly and ready to assist you. The facility very clean, comfortable room, 24 hours security, great rest and food. Excellent activéis for children,teen and adults. Great shows during the night. Clean beach and pool. Tours and outsides actives easy to schedule at the hotel. Nice stores inside the hotel, souvenirs, jewelry, clothing and personal higiene items for sale.

Posted by on 18 Mar. 2019

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Comment from Hotel Management

19 Mar. 2019 by Francisco Garcia

Dear Rockstar, Wow, Thank you so much for taking the time to rate your recent holiday with us in the Hard Rock Hotel Cancun. We are very glad to know that you enjoyed your stay and that you had a magnificent time where our Rockers spoiled you and offered you our recognized service next to our of our facilities and providing you the excellent and warm embironment everybody aim to receive, We will be so glad to welcome you again in the future where we will be expecting you with our arms wide open. Best Regards Francisco Garcia General Manager Hard Rock Hotel Cancun

2 out of 5
It is a nice hotel. However we didn’t get the room we were supposed to,,we were repeatedly lied to by staff ,one even promising to send us an anniversary package, which she didn’t,, we couldn’t get the mini fridge restocked, although we asked repeatedly. The lowest the A/C would set is 72 degrees, not exactly comfortable,and the hallways were much warmer, with staff walking around in a full sweat. The pool area was very nice,,but the staff was overwhelmed by the amount of guests, and the worst is having 2 swim up bars, with the bathrooms not very handy, and a good distance away GROSS. 2 hotels over, Sandos Cancun is a much better layout , and a much better value

Posted by on 23 Feb. 2019

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Comment from Hotel Management

25 Feb. 2019 by Hard Rock Hotel Cancun

Dear Rockstar, Thank you so much for sharing your valuable feedback in regards of your recent stay with us in the Hard Rock Hotel Cancun. We want to apologize about the negative perception you received during your experience with us, every opportunity area you mentioned is going to be sent to observation and will be improved, we always take this seriously because our service and our way to serve our guests is to offer them the best, and believe me. we work real hard in order for our guests to come back and this to not happen again. I appreciate the way that you express about the positive feedback where we would like to welcome you again in the paradise in order to pampering you with our warm service where we will receive you wih our arms wide open. Best Regards Francisco Garcia General Manager

3 out of 5

old interior. stinks all around. drunken guests.

Pros: not much.
Cons: indifferent staffs, cleaness.
Location: Location is good enough to reach bus terminal, downtown, shopping mall.
Some staffs are kind , others are impolite and rude. Room cleaning was not so good. Not big pools than other hotels. If you like quiet rest, you would not be satisfied.

Posted by , from Canada on 22 Mar. 2018

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Comment from Hotel Management

5 Apr. 2018 by Francisco García

Hello Hyunni, Thank you very much for your feedback, we have shared all the details in your comment with the departments involved. I hope we can show you our improvements during another trip to our destination. Warm regards. Francisco García General Manager Hard Rock Hotel Cancun

5 out of 5

Awesome New Years stay in cancun

Loved all the activities and the staff was great. Perfect for families with kids of all ages.

Posted by , from california on 6 Jan. 2018

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Comment from Hotel Management

11 Jan. 2018 by Francisco García

Dear andrea, Thank you for posting your last experience at Hard Rock Hotel Cancun. We are very glad to learn that our staff and activities made your stay more pleasant and enjoyable. Thank you so much for recommending us. We are looking forward to welcome you again! Best Regards, Francisco García General Manager Hard Rock Hotel Cancun

About the Hard Rock Hotel Cancun - All Inclusive

Location Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO 77500

All-inclusive Details

  • Aerobics classes/lessons included
  • Taxes included
  • Dancing classes/lessons included
  • 24-hour room service
  • Language classes/lessons included
  • Buffet and à la carte dining
  • Gratuities included
  • Airport transfers not included
  • Additional gratuities accepted
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Minibar (all beverages included)
  • Tennis lessons included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included

Property Features

Some rates at Hard Rock Hotel Cancun - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool. Free breakfast is available daily. There are 6 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a children's pool, a health club, and a garden. Limited free parking is available on a first-come, first-served basis. This 4.5-star Cancun hotel is smoke free.

  • 1 building
  • 601 guestrooms or units
  • 12 levels
  • 6 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 4 bars or lounges
  • 16408 sq ft of conference space
  • 1524 sq m of conference space
  • Buffet breakfast (free)
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hard Rock Hotel Cancun - All Inclusive offers 601 air-conditioned accommodations with private spa tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private hot tub
  • Private balcony
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

The Market - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Zen - This restaurant specializes in Asian cuisine and serves dinner only.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 19
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • 24-hour check-in
  • Debit cards
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Hard Rock Hotel Cancun - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Limitless All-Inclusive

Book a stay September 15, 2018-December 31, 2019 in any room or rate category for travel January 6, 2019-December 21, 2020 and receive access to Rock spa treatments, beauty salon services, romantic dinners, photo bundles, and much more.


Full details provided at check-in. A 25% service fee will apply for all individual services. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

url importing https://www.travelocity.ca/Cancun-Hotels-Hard-Rock-Hotel-Cancun---All-Inclusive.h5279045-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.