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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
4.5-star beachfront property near Iberostar Cancun Golf Course

Choose dates to view prices

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Creator video - submitted by Livin Mivida Travels
Table tennis
Outdoor pool, pool umbrellas, sun loungers
Premium bedding, down comforters, free minibar, in-room safe

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Pet friendly
  • Parking included

Explore the area

View in a map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪6 min walk‬
  • Place, Aquaworld
    ‪11 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

  • Ocean view
  • 99 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Ocean View (Diamond)

Premium bedding, down comforters, free minibar, in-room safe

Room, 1 King Bed, Ocean View (Diamond)

8.8 out of 10
Excellent
(20 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (Rock)

Premium bedding, down comforters, free minibar, in-room safe

Suite, 1 Bedroom (Rock)

  • Ocean view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Rock Royalty Ocean View King

Rock Royalty Ocean View King

Rock Royalty Ocean View King

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View King

8.4 out of 10
Very good
(19 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Lagoon view king

Deluxe Room, 1 King Bed, Lagoon View

Deluxe Lagoon view king

8.4 out of 10
Very good
(31 reviews)
  • Lagoon view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

Deluxe Ocean View Double

8.6 out of 10
Excellent
(36 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Lagoon view double

Deluxe Double Room, Lagoon View

Deluxe Lagoon view double

8.2 out of 10
Very good
(20 reviews)
  • Lagoon view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Family Lagoon View (Two Bedroom)

A hotel room with two beds, a bathtub, a round table with a vase, and artwork on the walls.

Deluxe Family Lagoon View (Two Bedroom)

10.0 out of 10
Exceptional
(3 reviews)
  • Lagoon view
  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(15 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(22 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Family Ocean View - Two Bedroom

A hotel room with two beds, a bathtub, a round table with a vase, and artwork on the walls.

Deluxe Family Ocean View - Two Bedroom

  • Ocean view
  • 80 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

A hotel room with two beds, a bathtub, a round table with a vase, and artwork on the walls.

Deluxe Family Ocean View Double Beds - Two Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 80 sq m
  • Sleeps 6
  • 4 Double Beds
  • Free WiFi

View all photos for Classic Room, Accessible, Lagoon View

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, Accessible, Lagoon View

  • Lagoon view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

  • Lagoon view
  • 80 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 79 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

  • Ocean view
  • 79 sq m
  • Sleeps 6
  • 4 Double Beds
  • Free WiFi

View all photos for Deluxe Double Room, Lagoon View (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Double Room, Lagoon View (Classic)

10.0 out of 10
Exceptional
(2 reviews)
  • Lagoon view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed, Lagoon View (Classic)

  • Lagoon view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room, Ocean View (Classic)

Deluxe Double Room, Ocean View (Classic)

Deluxe Double Room, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Ocean View (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Double Room (Classic)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed (Classic)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Ocean View (Diamond)

Classic Room, 1 King Bed, Ocean View (Diamond)

Classic Room, 1 King Bed, Ocean View (Diamond)

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the area

Cancun

On the beach.With a stay at this Zona Hotelera property, you'll be within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Iberostar Cancun Golf Course. La Isla Shopping Mall and Delfines Beach are also within 3 miles (5 km).

What's nearby

  • Ballenas Beach - 6 min walk - 0.6 km
  • Aquaworld - 11 min walk - 1.0 km
  • Kukulcan Plaza Shopping Mall - 3 min drive - 1.5 km
  • Oasis Arena - 3 min drive - 1.8 km
  • Iberostar Cancun Golf Course - 5 min drive - 2.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Nebbiolo - ‬5 min walk
  • ‪Zango - ‬7 min walk
  • ‪St. Trop - ‬6 min walk
  • ‪Fred's House American Seafood & Oyster Bar - ‬6 min walk
  • Cafetto

About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star beachfront property near Iberostar Cancun Golf Course
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 600 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • 16404 sq ft of conference space
  • 1524 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. This Cancun property provides complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

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Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

This property is closed from August 3 2026 to December 15 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All Inclusive Hard Rock Hotel

All Inclusive Hard Rock Hotel Cancun

Cancun Hard Rock Hotel

Hard Rock All Inclusive

Hard Rock Hotel All Inclusive

Hard Rock Hotel All Inclusive Cancun

Hard Rock Hotel Cancun

Hard Rock Hotel Cancun All Inclusive

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Hard Rock Hotel Cancun - All Inclusive Cancun

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Hotel Hard Rock Hotel Cancun - All Inclusive

Hard Rock Cancun All Inclusive

Frequently asked questions

How close is Hard Rock Hotel Cancun - All Inclusive to the airport?

Hard Rock Hotel Cancun - All Inclusive is 11 mi (19-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive ?

As of May 14, 2026, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on May 26, 2026 start from CA $522, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hard Rock Hotel Cancun - All Inclusive have an airport shuttle?

Hard Rock Hotel Cancun - All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of USD 34 per person, roundtrip.

How close is Hard Rock Hotel Cancun - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hard Rock Hotel Cancun - All Inclusive offer free breakfast?

Hard Rock Hotel Cancun - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Hard Rock Hotel Cancun - All Inclusive ?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (23-min drive) and Dubai Palace Casino (24-min drive) are nearby.

What time is check-in at Hard Rock Hotel Cancun - All Inclusive ?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hard Rock Hotel Cancun - All Inclusive ?

This property offers free self parking.

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Hard Rock Hotel Cancun - All Inclusive features an outdoor pool and a children's pool.

Does Hard Rock Hotel Cancun - All Inclusive have a restaurant?

There are 5 onsite restaurants, offering options like pizza, a poolside location, and pool views.

Does Hard Rock Hotel Cancun - All Inclusive have a spa?

Pamper yourself with a day at The Rock Spa, where you can enjoy body treatments, facials, and body wraps.

How close is Hard Rock Hotel Cancun - All Inclusive to downtown Cancun?

Hard Rock Hotel Cancun - All Inclusive is 0.7 mi away from Avenida Kukulkan.

Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 859 out of 1628 reviews
Rating 8 - Good. 289 out of 1628 reviews
Rating 6 - Okay. 213 out of 1628 reviews
Rating 4 - Poor. 111 out of 1628 reviews
Rating 2 - Terrible. 156 out of 1628 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ehsan

Stayed 4 nights in Feb 2026

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great from staff to food.
The ocean view from our room
Stayed 3 nights in Jan 2026

10/10 Excellent

Anderson, Bartonsville

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
What an amazing experience! Hotel 5/5! Service 5/5! And having the vip perk was the cherry on top!
Stayed 2 nights in Feb 2026

2/10 Terrible

Tara

Travelled with family
Disliked: Cleanliness, staff & service
Multiple items broken in room. Staff check in was terrible, getting outrageous extra fees that were not warranted. Does not respond to inquires, block everything rather than helping. Would not recommend nor ever return. Terrible.
Stayed 3 nights in Feb 2026

10/10 Excellent

Jason

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The food
Stayed 4 nights in Jan 2026

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was by far the BEST hotel I have ever stayed in!!!
Stayed 4 nights in Jan 2026

10/10 Excellent

Jeff, Burlington

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great resort, great beach, always helpful staff and great service!
Stayed 7 nights in Jan 2026

2/10 Terrible

Behroz

Stayed 4 nights in Jan 2026

2/10 Terrible

Hamed

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is outdated! Service level is poor. Compare to other hotels, hotel’s employees keep ignoring your requests. In general this 4 nights were one of most disappointing stay.
Stayed 4 nights in Jan 2026

4/10 Poor

Brianna Kaitlyn

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
When I checked in, my room was not ready. I waited 2 hours for a room which delayed my day of arrival at the hotel. They tried to make up for it with a 25 min free massage, but the room they ended up giving me was not what I paid for and it really impacted my stay and birthday experience. I really wish I would’ve been given a better room or had my room been ready from the beginning.
Stayed 3 nights in Jan 2026

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great beds, ocean view, bath jaccuzi, food lovely, wine and margaritas great. Room service... pool side nice arrangement.
Stayed 3 nights in Jan 2026

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great experience. Very accommodating!
Stayed 3 nights in Jan 2026

10/10 Excellent

Michael

Stayed 6 nights in Jan 2026

6/10 Okay

Brian M

Travelled with group
Disliked: Amenities, property conditions & facilities
The service was good. The property is severely lacking and maintenance and upkeep. It’s very worn in my opinion. The gym facilities are an absolute joke too small. The food was OK. I went because of the brand expecting it to be better and was disappointed to be honest.
Stayed 8 nights in Jan 2026

2/10 Terrible

ahmed

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We had a very disappointing stay at Hard Rock Hotel Cancun. We traveled from London and arrived extremely tired, but after check-in we were forced to wait for 45 minutes listening to a staff member explain the hotel, despite clearly asking to go to our room to rest. The next morning, we were misled into attending a so-called “breakfast” to receive discounts on excursions and spa services. This turned into a nearly 3-hour investment/timeshare sales pitch. We were on holiday, not there to discuss investments. This felt misleading and intrusive, and honestly like a scam. Service throughout the hotel was poor. Room service never arrived after waiting over an hour for a simple tea and cake. Spa massage quality was very low. Reception refused a 2-hour late checkout, even when we offered to pay and explained our flight was at 7pm and one of us was unwell. Food was also disappointing: buffet poor, Italian restaurant below standard, Japanese was okay, Toro Steakhouse was good, Isla very limited and not a real seafood restaurant. Overall, the service and experience were far worse than Secrets The Vine next door, where we stayed last year. Definitely not the luxury experience this hotel claims to offer.
Stayed 7 nights in Jan 2026

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, amenities
Clean room
Stayed 3 nights in Jan 2026

10/10 Excellent

Darlene

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything is top notch service.
Stayed 7 nights in Jan 2026

10/10 Excellent

JULIA

Liked: Cleanliness, staff & service, amenities
Tudo perfeito! As pessoas, a comida, o atendimento, impecavel! Muito atenciosos e cuidadosos. O melhor hotel que já fiquei em todos os sentidos.
Stayed 4 nights in Jan 2026

10/10 Excellent

Makayla

Stayed 4 nights in Jan 2026

10/10 Excellent

Anand Anmol

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 4 nights in Oct 2025

2/10 Terrible

Norm

Travelled with family
We were part of a wedding party and booked many rooms. We spent a lot of money while we there. We needed to cancel one night of one of out rooms and The Hard Rock refused to refund or adjust. Will jot being staying at their properties anymore. Could add a few more things that could be improved at the resort, but we will leave it with this. Disappointed.
Stayed 4 nights in Jan 2026

10/10 Excellent

Yolanda

Stayed 2 nights in Jan 2026

10/10 Excellent

ADRIAN, CDAD DE BUENOS AIRES

Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 5 nights in Jan 2026

10/10 Excellent

Eusebiu G

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really great family vacation at this hotel. The staff was super friendly and made us feel at home. Our room was always spotless, and we especially want to thank Michael at the Asian restaurant for making my birthday special, and Patricia, the vacation planner, for being so helpful. Overall, it was a lovely experience and we’d happily come back!
Stayed 6 nights in Jan 2026

8/10 Good

Marvin Wilfredo

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
hospitality. great staff
Stayed 4 nights in Jan 2026