For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"It was just about right, its definitely smaller than the other Hard Rock in Cancun but just perfect for us. Everything in the hotel is a short walk
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With a stay at this Zona Hotelera hotel, you'll be within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Cancun Interactive Aquarium. La Isla Shopping Mall and Delfines Beach are also within 3 miles (5 km).
All-inclusive
A full-service spa, 6 restaurants, and an outdoor pool are all featured at this all-inclusive hotel. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus. Relax with a drink at one of the 2 poolside bars and enjoy free perks like valet parking and WiFi in public areas.
Spa tubs, free WiFi
The 601 individually decorated guestrooms offer free WiFi and 24-hour room service. LED TVs come with satellite channels, and other amenities include private spa tubs and free minibar items.
Hard Rock Hotel Cancun - All Inclusive ratings based on 15 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hard Rock Hotel Cancun - All Inclusive
Everyone (8)Couples (4)Family (4)
4 out of 5
Posted by Marc G on 20 Dec. 2020
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Comment from Hotel Management
22 Dec. 2020
by Francisco García
Dear Marc, We are delighted to hear that you enjoyed our signature programs and we were able to provide you with what we’re known for - authentic experiences that rock. We are committed to continuing to provide rock-star worthy amenities to you and making your future stays legendary. Keep rocking!
1 out of 5
This is the oldest hard rock property they have and it shows. This is my 4th visit to Cancun and by far the worst property we’ve stayed at. The rooms are okay, has a nice balcony and ocean views. It’s a small property with few bars and 4 restaurants located in the same area of the hotel. The breakfast buffet is the same everyday.
No hot water in the room. We had to call maintenance 3 of the 4 days just to have luke warm water.
No kids pool or play place open.
No entertainment at night
No entertainment during the day. Some days they have a live band playing for few hrs.
Alcoholic drinks are watered down even the wine. Bartenders are rude. Asked for red wine I was told they don’t have it. Few mins later saw the same bartender serving red wine to someone.
Their Mexican restaurant Frida is closed. Buffet has limited options which repeat everyday. Food is average at Italian and Asian restaurants. They only serve house wine if you want anything decent you have to pay extra.
This is not a 4.5 star resort it’s more like a 3 star resort This is the oldest hard rock property they have and it shows. Where do I start with the one. This is my 4th visit to Cancun and by far the worst property we’ve stayed at. The rooms are okay but nice balcony and ocean views. It’s a small property with few small bars and 4 restaurants. The breakfast buffet is the same everyday.
No hot water in the room. We had to call maintenance ev that’s overpriced. Save your money and book somewhere else.
Posted by a verified traveller on 2 Nov. 2020
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Comment from Hotel Management
3 Nov. 2020
by Francisco García
Dear Anonymous, We appreciate your time to share your perception regarding your recent visit to our property, as we will take your valuable feedback to improve services and apply adjustments as required to keep offering just the best as our travelers are used to. We will be honored to count with your visit in future opportunities. Respectfully,
5 out of 5
It was just about right, its definitely smaller than the other Hard Rock in Cancun but just perfect for us. Everything in the hotel is a short walk
Posted by a verified traveller on 11 Sep. 2019
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Comment from Hotel Management
11 Sep. 2019
by Francisco García
Dear Anonymous,
Thank you so much for your kind comments, and it is great to read that the compact design of our property was adequate and enjoyable for you.
We will be waiting for your next visit!
Greetings.
Francisco García
General Manager
Hard Rock Hotel Cancun
5 out of 5
Great service! Workers are willing to help and guide you!
Posted by a verified traveller on 24 May 2019
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Comment from Hotel Management
4 Jun. 2019
by Francisco García - General Manager
Hello!!
We are thrilled to read your comments in regards to our staff.
Best regards,
2 out of 5
If you like to sleep on your vacation don’t stay here. Music is blasted from the pool from 10am to 7pm and can be heard in all the ocean view rooms. The lobby has loud obnoxious music playing 24 hours a day. The shows are loud and run late. The front desk calls every morning to wake you up with dumb questions like are you enjoying your room? Also, if you like your hotel to reflect the beautiful atmosphere of the Caribbean, this is not the one. The hotel and grounds are dark, ugly, no plants or flowers, crowded, and reeking if air freshener and cigarettes. And instead of the ocean or tropical breezes, all you will here is loud music with the occasional person yelling on a microphone.
Posted by Jennifer, from San Diego on 21 May 2019
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Comment from Hotel Management
22 May 2019
by Francisco Garcia
Hello Jennifer,
Thank you so much for your comments about your perception of your last stay with us. We appreciate for taking the time to share us feedback because it really helps us to keep improving our service.
We hope you can give us the opportunity to host you again.
5 out of 5
,The pool bar nice people, not to Crown, nice drinks
Posted by a verified traveller on 24 Apr. 2019
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Comment from Hotel Management
24 Apr. 2019
by Francisco Garcia
Dear Rockstar,
Thank you so much for taking the time to share the valuable feedback in regards of your recent stay with us in the Hard Rock Hotel Cancun.
Hoping that you had an excellent stay with us where we will be looking forward to see you real soon in order to provide you our excellent service that always recognize us as the brand we are.
Best Regards
Francisco Garcia
General Manager
Hard Rock Hotel Cancun
5 out of 5
We were able to upgrade to Rock Royalty level after arriving. Had I known what Rock Royalty included I would have booked it from the beginning. The hotel staff did everything and anything in their power to make sure you had a great stay. I would definitely recommend Hard Rock Cancun and we will be returning!
Posted by a verified traveller on 4 Apr. 2019
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Comment from Hotel Management
4 May 2019
by Francisco García General Manager Hard Rock Hotel
Hello Rocker!
Thank you so much for sharing your experience with Us, we are thrilled that you had a wonderful stay rocking at the paradise.
Best regards,
5 out of 5
Posted by a verified traveller on 26 Mar. 2019
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Comment from Hotel Management
1 Apr. 2019
by Francisco Garcia
Dear Rockstar,
Thank you so much for taking the time to share the rating from your recent experience with us, we are so happy to know you had a Hard Rock experience and that you loved to stay in the paradise.
We hope to be able to welcome you in the near future where we will be so happy to receive you with our arms wide open.
Best Regards
Francisco Garcia
General Manager
Hard Rock Hotel Cancun
5 out of 5
Hotel Staff always friendly and ready to assist you.
The facility very clean, comfortable room, 24 hours security, great rest and food. Excellent activéis for children,teen and adults. Great shows during the night. Clean beach and pool. Tours and outsides actives easy to schedule at the hotel. Nice stores inside the hotel, souvenirs, jewelry, clothing and personal higiene items for sale.
Posted by a verified traveller on 18 Mar. 2019
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Comment from Hotel Management
19 Mar. 2019
by Francisco Garcia
Dear Rockstar,
Wow, Thank you so much for taking the time to rate your recent holiday with us in the Hard Rock Hotel Cancun.
We are very glad to know that you enjoyed your stay and that you had a magnificent time where our Rockers spoiled you and offered you our recognized service next to our of our facilities and providing you the excellent and warm embironment everybody aim to receive,
We will be so glad to welcome you again in the future where we will be expecting you with our arms wide open.
Best Regards
Francisco Garcia
General Manager
Hard Rock Hotel Cancun
2 out of 5
It is a nice hotel. However we didn’t get the room we were supposed to,,we were repeatedly lied to by staff ,one even promising to send us an anniversary package, which she didn’t,, we couldn’t get the mini fridge restocked, although we asked repeatedly. The lowest the A/C would set is 72 degrees, not exactly comfortable,and the hallways were much warmer, with staff walking around in a full sweat. The pool area was very nice,,but the staff was overwhelmed by the amount of guests, and the worst is having 2 swim up bars, with the bathrooms not very handy, and a good distance away GROSS. 2 hotels over, Sandos Cancun is a much better layout , and a much better value
Posted by a verified traveller on 23 Feb. 2019
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Comment from Hotel Management
25 Feb. 2019
by Hard Rock Hotel Cancun
Dear Rockstar,
Thank you so much for sharing your valuable feedback in regards of your recent stay with us in the Hard Rock Hotel Cancun.
We want to apologize about the negative perception you received during your experience with us, every opportunity area you mentioned is going to be sent to observation and will be improved, we always take this seriously because our service and our way to serve our guests is to offer them the best, and believe me. we work real hard in order for our guests to come back and this to not happen again.
I appreciate the way that you express about the positive feedback where we would like to welcome you again in the paradise in order to pampering you with our warm service where we will receive you wih our arms wide open.
Best Regards
Francisco Garcia
General Manager
All onsite activities, and facilities and equipment included
All non-motorized water sports included
24-hour room service
Fitness facilities included
Tennis included
Volleyball included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Airport transfers not included
Laundry/dry cleaning services not included
Childcare not included
Spa/beauty facilities and services not included
Transportation to offsite activities not included
Taxes included
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Tennis lessons included
Property Features
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a health club, and a garden. Limited free parking is available on a first-come, first-served basis. This 4.5-star Cancun hotel is smoke free.
Hard Rock Hotel Cancun - All Inclusive offers 601 accommodations with private spa tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Private hot tub
Private balcony
Stocked minibar (free)
In-room dining (24 hours)
LED television
Satellite channels
Coffee maker
Luxury bedding
Shower
Housekeeping (daily)
Nightly turndown service
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Unique furnishings
Unique decor
Connecting rooms available
Food & Drink
The Market - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner. Open daily.
Zen - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Ipanema - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 19
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Massages
Hotel Policies
Check-in
Check-in time starts at noon
Minimum check-in age is: 18
Check-in time ends at 5:30 AM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children stay free when using existing bedding.
Pet Policy
Pets: USD 150 per pet, per stay
Only dogs and cats are allowed
Maximum 2 per room (weight limit: 40 lbs)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and Safe Travels (WTTC - Global).
Service animals not allowed
Number of children who can stay free - 3
Debit cards
Staffed front desk
Pets cannot be left unattended
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guest accommodation is sealed after cleaning
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation might be required for some facilities onsite
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 60 per person (one way)
Pet fee: USD 150 per pet, per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
Cancun Hard Rock Hotel
Hard Rock All Inclusive
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Hotel Hard Rock Hotel Cancun - All Inclusive
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Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel Cancun - All Inclusive Hotel
Hard Rock Hotel Cancun - All Inclusive Cancun
Hard Rock Hotel Cancun - All Inclusive Hotel Cancun
You should know
Hard Rock Hotel Cancun - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
