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Grand Palladium Select White Sand Resort & Spa - All Inclusive

5.0 star property
5-star beachfront property near Half Moon Bay

Choose dates to view prices

Photo gallery for Grand Palladium Select White Sand Resort & Spa - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Creator video - submitted by Luxury Richland
Lake
Outdoor spa tub
Private beach, white sand, sun loungers, beach umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included

Explore the area

View in a map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪5 min drive‬
  • Place, Akumal Beach
    ‪5 min drive‬
  • Place, Cenote Cristalino
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Garden View

8.4 out of 10
Very good
(50 reviews)
  • Garden view
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Garden View

Suite Garden View

Suite Garden View

7.0 out of 10
Good
(6 reviews)
  • Garden view
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 1

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 1

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 2

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 2

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 3

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 3

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 4

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 4

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 4

View all photos for Junior Suite Single use Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Single use Garden View

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 53 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Beachside

Junior Suite, Beachside

Junior Suite, Beachside

7.0 out of 10
Good
(24 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Beachside

Suite, Beachside

Suite, Beachside

  • Garden view
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bungalow Superior with Pool View

Minibar, in-room safe, desk, laptop workspace

Bungalow Superior with Pool View

  • 69 sq m
  • Sleeps 2

View all photos for Romance Bungalow by the lake

Romance Bungalow by the lake

Romance Bungalow by the lake

7.8 out of 10
Good
(6 reviews)
  • Lake view
  • 69 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Romance Villa Suite Poolside

Romance Villa Suite Poolside

Romance Villa Suite Poolside

  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside

Junior Suite Poolside

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with View

  • 53 sq m
  • Sleeps 1

View all photos for Suite Deluxe with View

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe with View

  • 68 sq m
  • Sleeps 1

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 4

Villa Luxury with Garden View

  • Garden view
  • 58 sq m
  • Sleeps 2

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 1

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 2

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 3

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 4

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 3

Villa Luxury

  • 58 sq m
  • Sleeps 1

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 2

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 4

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 2

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 3

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 4

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 3

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 4

About the area

Kantenah

Beachside getaway.You'll be within 6 miles (10 km) of Akumal Beach and 16 miles (25 km) of Xel-Há Park.

What's nearby

  • Cenote Azul - 5 min drive - 8.1 km
  • Akumal Beach - 5 min drive - 7.1 km
  • Akumal Ecological Center - 5 min drive - 7.1 km
  • Cenote Cristalino - 5 min drive - 8.5 km
  • Ecopark Kantun Chi - 5 min drive - 9.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 66 min drive

Restaurants

  • ‪Pueblito Lindo - ‬9 min drive
  • ‪Xtra Time Sport Bar - ‬8 min walk
  • ‪La Hacienda - ‬9 min walk
  • ‪Oishi Japanese Restaurant - ‬9 min drive
  • ‪Lobby Bar White Sand - ‬1 min drive

About this property

Grand Palladium Select White Sand Resort & Spa - All Inclusive

5-star beachfront property near Half Moon Bay
Grand Palladium Select White Sand Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Palladium Select White Sand Resort & Spa - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 264 guestrooms or units
  • 3 levels
  • 8 buildings
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • Meeting rooms
  • Built in 2005
  • Buffet breakfast (free)
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
Grand Palladium Select White Sand Resort & Spa - All Inclusive offers 264 air-conditioned accommodations with indoor private hot tubs and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Zentropia Palladium Spa & Wellness has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view
Grand Palladium Kantenah Resort & Spa All Inclusive
Kantenah
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.3 out of 5, Excellent, 1,015 reviews
The price is CA $397
CA $486 total
includes taxes & fees
May 5 - May 6
Grand Palladium Kantenah Resort & Spa All Inclusive

Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Magnifying mirror
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Frequently asked questions

How close is Grand Palladium Select White Sand Resort & Spa - All Inclusive to the airport?

Grand Palladium Select White Sand Resort & Spa - All Inclusive is 30.2 mi (265-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

As of Apr 8, 2026, prices found for a 1-night stay for 2 adults at Grand Palladium Select White Sand Resort & Spa - All Inclusive on May 4, 2026 start from CA $454, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Palladium Select White Sand Resort & Spa - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Grand Palladium Select White Sand Resort & Spa - All Inclusive.

How close is Grand Palladium Select White Sand Resort & Spa - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Grand Palladium Select White Sand Resort & Spa - All Inclusive offer free breakfast?

Grand Palladium Select White Sand Resort & Spa - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

No, there is no casino at this property.

What time is check-in at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

This property offers free self parking.

Does Grand Palladium Select White Sand Resort & Spa - All Inclusive have a pool?

Grand Palladium Select White Sand Resort & Spa - All Inclusive features 5 outdoor pools and a children's pool.

Does Grand Palladium Select White Sand Resort & Spa - All Inclusive have a restaurant?

Yes, there are 5 restaurants on site.

Does Grand Palladium Select White Sand Resort & Spa - All Inclusive have a spa?

Pamper yourself with a day at Zentropia Palladium Spa & Wellness, where you can enjoy mani/pedis, hydrotherapy, and deep-tissue massages.

How close is Grand Palladium Select White Sand Resort & Spa - All Inclusive to downtown Kantenah?

Grand Palladium Select White Sand Resort & Spa - All Inclusive is 6.4 mi away from Kantenah.

Grand Palladium Select White Sand Resort & Spa - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 494 out of 903 reviews
Rating 8 - Good. 227 out of 903 reviews
Rating 6 - Okay. 78 out of 903 reviews
Rating 4 - Poor. 44 out of 903 reviews
Rating 2 - Terrible. 60 out of 903 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Mary Angeline

Great
Stayed 5 nights in Dec 2025

10/10 Excellent

Angel Gonzalo, Miami

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food is very good, staff and everything is great, thank you!
Stayed 6 nights in Dec 2025

10/10 Excellent

Samay Himanshu

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
They upgraded us from White Sands to TRS free of cost. They experience was so great, people were amazing and so helpful. Buttler service was spot on. 24*7 room service was cherry on top. Also, room cleaning service was top notch. Never a single opportunity to complain. Make sure you book the reservation required restaurants to ensure you are bot loosing on the most amazing food.
Stayed 6 nights in Dec 2025

10/10 Excellent

Jagmeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, incredibly friendly, welcoming, and helpful staff, so many amenities, overall such an incredible resort and fun trip
Stayed 6 nights in Dec 2025

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was absolutely amazing. The hotel has everything you could possible need.
Stayed 2 nights in Jan 2026

10/10 Excellent

Nivedita

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spotless and spacious. Property is great and staff is excellent. We had lot of fun at aqua gym with Marianna and Samuel. One feedback is for the food. Although it was good the options for vegetarians are very limited. Also getting reservations for restaurants was very hard. They take reservations only 3 days in advance and most of the time everything is full. So food wise I would definitely like to see better arrangements. David from Expedia was very helpful and they did a little thing for my daughter’s birthday as well which was so sweet. Will definitely recommend this resort!
Stayed 6 nights in Dec 2025

10/10 Excellent

Paulina Lucyna

Liked: Cleanliness, amenities, property conditions & facilities
Staff is amazing, very friendly and helpful.
Stayed 8 nights in Dec 2025

8/10 Good

PAWEL

Stayed 8 nights in Dec 2025

10/10 Excellent

Christian

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our honeymoon at Grand Palladium White Sands was better than anything we could have asked for. All of the staff was incredibly kind, helpful and welcoming. David and Cielo were our personal concierges and were always there whenever we needed them. They helped us with everything from food to excursions to making sure we landed home safely. We couldn’t recommend Grand Palladium more and we are so excited to come back with our family and friends!
Stayed 7 nights in Dec 2025

6/10 Okay

Evgeniy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools are excellent, the Japanese and the Brazilian restaurants too. The Colonial pool is the right place for small children, where the water slides are and the water is heated, as opposed to the White Sand pool, which is pretty cold in December. The secret pool is a nice place, if one is looking for quietness (adults only). The staff is friendly and helpful. Our maid was obviously grossly overworked, since most of the time she was making up the room late afternoon or in the evening, some days skipping the service. And she always put one less sheet than necessary on the additional bed. The minibar is replenished irregularly, one needs to remind them to do it. The most negative thing we experienced was the "check-in" system at the buffet restaurants, e.g. the wait to be seated. The guests have to wait to be led to a table, as opposed to just go and sit at any available table, which leads to a long wait. I suspect that the reason is insufficient number of tables and insufficient personnel to prepare them. One day the main buffet at White Sand was closed for lunch and there was about 40 minutes wait at the neighbouring pool buffet. They have a free beach/pool towel system, due to what one can see piles and piles of clean unused towels on the deckchairs and at the same time they are out of towels at the dispensing booth. One can see used towels everywhere, including on top of toilet bowls, in the bush, etc.
Stayed 7 nights in Dec 2025

10/10 Excellent

Jamol Leboy, Papillion

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time with the family
Stayed 5 nights in Dec 2025

8/10 Good

Abigail, Brampton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some places had great food, others had very bland food. I advise for you to try different restaurants and stick with the one you like the best. We found the Nest to have the better breakfast option. The food at the white sand location was quite horrible.
Stayed 4 nights in Dec 2025

4/10 Poor

ARBEN

Travelled with family
Liked: Property conditions & facilities
Grand Palladium (Christmas Week Stay 2025) We are currently staying at Grand Palladium during Christmas week, a period when guests pay significantly higher rates and reasonably expect enhanced service, special programming, and better overall organization. Unfortunately, our experience has fallen short of those expectations. From the moment we arrived, it was clear that either management has not evolved in years or the resort is struggling operationally. Upon arrival, our taxi stopped, the driver unloaded our checked luggage, and—surprisingly—there was no staff available to assist us. For the first time at a resort of this level, I had to carry my own luggage. Inside the lobby, we were handed papers and directed without any real guidance. The check-in experience felt impersonal, and the staff member assisting us appeared more focused on selling than on hospitality or accommodation. Once we reached our room, additional issues surfaced. Likely due to humidity, the sheets were damp, and the decorative pillow on the sofa was wet and had an unpleasant odor. After contacting Expedia, our concierge Celio stepped in the following day. She deserves special mention as the only staff member who genuinely tried to help. A dehumidifier was sent, the sheets were changed, and the smelly pillow was removed. Without her intervention, the issue may not have been resolved properly. Weather is obviously not under the resort’s control, but lack of rainy-day activities is. On a full rainy day,
Stayed 6 nights in Dec 2025

10/10 Excellent

Ana Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Grand Palladium white sand was absolutely amazing. The resort is huge, beautiful, and surrounded by nature, which made it feel relaxing and special from the moment we arrived. The staff were incredibly friendly and always willing to help with anything we needed. The food was excellent for an all-inclusive resort, with a wide variety of restaurants and options. We especially enjoyed the à la carte restaurants and the buffet, which always had fresh and tasty choices. Drinks were great too, and the bartenders were fun and generous. The pools were clean and well-maintained, and the beach was beautiful, with plenty of loungers and space to relax. There were lots of activities during the day and entertainment at night, so there was never a dull moment. Our room was spacious, clean, and comfortable, and housekeeping did a great job every day. Overall, this resort offers great value, great service, and a wonderful vacation experience. We would definitely come back and recommend it to anyone looking for a fun and relaxing all-inclusive getaway.
Stayed 7 nights in Dec 2025

8/10 Good

Hailey

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2025

10/10 Excellent

Ming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of restaurants, bars. Clean place. Wonderful sports courts and gym. Very relaxing place.
Stayed 7 nights in Dec 2025

2/10 Terrible

jatin

Disliked: Cleanliness, amenities, property conditions & facilities
There were a lot of issues the room were not good the food and entertainment was also not great. Other guest were abusive and overall experience was not very pleasant.
Stayed 6 nights in Dec 2025

10/10 Excellent

Hansy M

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love this resort. It’s really big and doesn’t feel crowded. The food is great but the best part is the people. Our concierges Cielo and David made our stay so carefree. If you want a relaxing vacation where you don’t have to worry about anything this is the place.
Stayed 4 nights in Dec 2025

10/10 Excellent

Faryaal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and always had a sufficient amount of drinks and towels. Our personal concierge David and Cielo were amazing! They helped us book all of our reservations and were super responsive! Everyday they’d give us daily updates on different activities going on in the resorts. They were such a big help for us! They definitely go above and beyond with their help and most definitely deserve a bonus and a raise! They made the trip super enjoyable with all their help!
Stayed 5 nights in Dec 2025

8/10 Good

Agnieszka

Stayed 4 nights in Dec 2025

10/10 Excellent

Susana, SAN DIEGO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very good stay at the Grand Palladium Select. I’m giving it five stars mainly because the staff is extremely polite, kind, and genuinely helpful. The property is pretty clean overall, although there are a few areas that could use some maintenance. That said, it’s clear they’re actively working on improvements—some parts have been completely renovated, some areas feel brand new, and a few sections look like they’re next on the list. Once everything is finished, this place is going to be truly amazing. The beaches are very nice and the pools are great, but what really makes the experience stand out is the service. If you can, I honestly recommend leaving small tips for the wait staff and service team—those small gestures really help and are truly appreciated. Check-in was a bit delayed and rough at first, but once the concierge team reached out to me on WhatsApp, everything became much smoother and more streamlined. A special thank you to David and Cielo from the concierge team for their communication and for making sure our restaurant reservations were handled and that we were taken care of. We were greeted and treated very well by all the restaurant staff, and I want to recognize a few people specifically who made a big positive impression and whose names I made sure to remember: Lizbeth and Maria at Es Niu, as well as the kitchen team—everyone was wonderful. At Dorado, Fernando was excellent. Also, Viviana, Viri, and Diana were amazing and consistently checked in
Stayed 5 nights in Dec 2025

8/10 Good

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Room, staff and amenities were super.
Stayed 7 nights in Dec 2025

10/10 Excellent

Ana Liza Pipit

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great resort, staff one of the best we’ve ever been to.
Stayed 7 nights in Dec 2025

10/10 Excellent

Erik

Stayed 4 nights in Dec 2025

10/10 Excellent

Jayson

Liked: Cleanliness, amenities, property conditions & facilities
This resort gave me one of the best vacation experiences I’ve ever had. From the moment I arrived, the hospitality and security were exceptional. Reception set the tone, and Martin deserves a huge shoutout—he was incredibly patient and explained everything about the resort, the restaurants, and the activities in detail. We were also assigned our own concierge team, Dave and Cielo, and they were outstanding. Whatever we needed, they handled it—from answering questions to booking our restaurant reservations. Jesús at the front desk was also extremely accommodating with reservations. They made the entire trip stress-free. The buffet and restaurants were spotless, and the staff in both the dining area and the kitchen were generous, attentive, and truly dedicated to great service. I’m genuinely grateful for this experience, and I’ll be recommending this resort to my coworkers, colleagues, friends, and family. A perfect place for a smooth, worry-free vacation.
Stayed 6 nights in Dec 2025