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Grand Palladium Select White Sand Resort & Spa - All Inclusive

5.0 star property
5-star beachfront property near Half Moon Bay

Choose dates to view prices

Photo gallery for Grand Palladium Select White Sand Resort & Spa - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Creator video - submitted by Luxury Richland
Outdoor spa tub
Private beach, white sand, sun loungers, beach umbrellas
Lake

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included

Explore the area

View in a map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710
  • Place, Akumal Beach
    ‪10 min drive‬
  • Place, Akumal Ecological Center
    ‪10 min drive‬
  • Place, Cenote Azul
    ‪11 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Garden View

8.4 out of 10
Very good
(43 reviews)
  • Garden view
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Garden View

Suite Garden View

Suite Garden View

  • Garden view
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 1

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 1

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 2

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 2

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 3

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 3

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 4

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 4

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 4

View all photos for Junior Suite Single use Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Single use Garden View

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 53 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Beachside

Junior Suite, Beachside

Junior Suite, Beachside

7.4 out of 10
Good
(22 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Beachside

Suite, Beachside

Suite, Beachside

  • Garden view
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bungalow Superior with Pool View

Minibar, in-room safe, desk, laptop workspace

Bungalow Superior with Pool View

  • 69 sq m
  • Sleeps 2

View all photos for Romance Bungalow by the lake

Romance Bungalow by the lake

Romance Bungalow by the lake

7.8 out of 10
Good
(6 reviews)
  • Lake view
  • 69 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Romance Villa Suite Poolside

Romance Villa Suite Poolside

Romance Villa Suite Poolside

  • Garden view
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside

Junior Suite Poolside

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with View

  • 53 sq m
  • Sleeps 1

View all photos for Suite Deluxe with View

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe with View

  • 68 sq m
  • Sleeps 1

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 4

Villa Luxury with Garden View

  • Garden view
  • 58 sq m
  • Sleeps 2

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 1

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 2

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 3

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 4

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 3

Villa Luxury

  • 58 sq m
  • Sleeps 1

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 2

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 4

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 2

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 3

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 4

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 3

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 4

About the area

Kantenah

Beachside getaway.You'll be within 6 miles (10 km) of Akumal Beach and 16 miles (25 km) of Xel-Há Park.

What's nearby

  • Akumal Beach - 10 min drive - 7.1 km
  • Akumal Ecological Center - 10 min drive - 7.1 km
  • Cenote Azul - 11 min drive - 8.1 km
  • Ecopark Kantun Chi - 12 min drive - 9.2 km
  • Yal-ku Lagoon - 12 min drive - 5.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 66 min drive

Restaurants

  • ‪Pueblito Lindo - ‬9 min drive
  • ‪Xtra Time Sport Bar - ‬8 min walk
  • ‪La Hacienda - ‬9 min walk
  • ‪Ikebana Japanese Restaurant - ‬9 min drive
  • ‪Lobby Bar White Sand - ‬1 min drive

About this property

Grand Palladium Select White Sand Resort & Spa - All Inclusive

5-star beachfront property near Half Moon Bay
Grand Palladium Select White Sand Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Palladium Select White Sand Resort & Spa - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 264 guestrooms or units
  • 3 levels
  • 8 buildings
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • Meeting rooms
  • Built in 2005
  • Buffet breakfast (free)
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
Grand Palladium Select White Sand Resort & Spa - All Inclusive offers 264 air-conditioned accommodations with indoor private hot tubs and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Zentropia Palladium Spa & Wellness has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view
Grand Palladium Kantenah Resort & Spa All Inclusive
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, 1,021 reviews
The price is CA $524
CA $640 total
includes taxes & fees
Mar 7 - Mar 8
Grand Palladium Kantenah Resort & Spa All Inclusive

Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Magnifying mirror
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Grand Palladium Select White Sand Resort & Spa - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 453 out of 834 reviews
Rating 8 - Good. 212 out of 834 reviews
Rating 6 - Okay. 74 out of 834 reviews
Rating 4 - Poor. 43 out of 834 reviews
Rating 2 - Terrible. 52 out of 834 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Mary Angeline

Great
Stayed 5 nights in Dec 2025

10/10 Excellent

Oscar Antonio Aguirre de la

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cielo y David nuestros conserjes fueron una gran ayuda en general fue una experiencia maravillosa,por si fuera poco nos dieron un upgrade por haber comprado el paquete por Travelocity!!!!
Stayed 6 nights in Dec 2025

10/10 Excellent

saniya

Stayed 3 nights in Nov 2025

10/10 Excellent

saniya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing the animals were super cool and the staff was very helpful and friendly
Stayed 1 night in Nov 2025

10/10 Excellent

Roshan Ram

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The all-inclusive package truly delivers on its promise. There are no hidden fees. For Expedia customers, the resort provided a butler service and VIP tag for their entire stay. The staff were exceptionally friendly and welcoming. The food was excellent, generously portioned, and drinks were plentiful. The private beaches were pristine. There was also a wide range of daily entertainment options catering to various tastes. Families, kids, singles have their own scenes. Very impressive.
Stayed 3 nights in Nov 2025

10/10 Excellent

Aldo

Stayed 4 nights in Nov 2025

10/10 Excellent

Elena

Stayed 4 nights in Oct 2025

10/10 Excellent

Vishalkumar Harishbhai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great experience at the resort. We had a great time at Grand Palladium Resort. Food is good with lots of options. Customer service and staff are super welcoming. Great staff!!
Stayed 4 nights in Nov 2025

10/10 Excellent

Jazlene

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the concierge services that came with booking with Expedia. They were super helpful and made the stay better.
Stayed 5 nights in Nov 2025

10/10 Excellent

Carly A

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. The staff were incredible, and the resort was so clean. The website is probably the least useful tool there is to you, but their app is pretty good. They have 8 sit down restaurants, and you should definitely book reservations for, they do sell out. There are also buffets, breakfast and lunch were good, dinner was disappointing but the sit down food is incredible. There is one 24 hour restaurant at the Colonial, and the food is pretty good there too, this is mostly American style food here. The beach at white sands specifically is rocky and not very useably, but it is beautiful, you get access to the other Grand Palladio resorts on property, so we went to the Colonial beach and it was perfect. We liked White Sands because it was quiet, not too loud despite there being lots of people. The colonial was much more lively as they have entertainment every night, and they host weddings, but there is always something cool to check out there. We enjoyed walking over after dinner and seeing the live bands, dancers and activities.
Stayed 7 nights in Nov 2025

10/10 Excellent

maricarmen

Liked: Cleanliness
Stayed 3 nights in Nov 2025

8/10 Good

Ivan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible beds. And room service was kind of terrible. But overall the property looked super clean even though there was some construction going on. Plenty of food of decent variety but the food quality was just ok. Steaks are thin and well done no matter what. Burgers were terrible. And for some reason i tasted margarine in every dish. Why??? Service was good. One thing i would want them to change is to slow those carts down. Few times i had to jump out of the way and watched other people do the same thing. Always scary when they zoom around kids at that speed. So if you planning to go with kids keep an eye on them at all times. Beach side was really clean and neat. I did enjoy ocean a-lot but bring your water shoes. Its a must if you planning to spend time in the ocean. Beach side bars had good selection of drinks and refreshments. "Family selection" is a good addition if coming with kids. What kid doesn't like Ice cream and popcorn by the beach all day long? Pool looked clean and well organized but thats all i can say about that.
Stayed 12 nights in Oct 2025

6/10 Okay

Emely

Stayed 4 nights in Oct 2025

8/10 Good

Li Yuan

Travelled with partner
Liked: Amenities, property conditions & facilities
The pools are great, and the overall atmosphere is relaxing. Food options and quality could be improved, and I definitely recommend booking the adults-only TRS section for a better experience. Most of the staff provided excellent service, but the pool bar at White Sands was a bit slow, and at times, it felt like we were being overlooked.
Stayed 7 nights in Oct 2025

10/10 Excellent

jasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and friendly staff. I will come here again
Stayed 5 nights in Oct 2025

4/10 Poor

Canitra Bonyette, Houston

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Left early
Stayed 3 nights in Oct 2025

10/10 Excellent

Paige

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all super friendly! Citally was the bed conseirge ever. David and Cielo made everything super easy and they were very nice. Antonio from the bar was so funny!
Stayed 4 nights in Oct 2025

8/10 Good

Amanda Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I still review highly, I had a very off stay. We were here 2 weeks. In that time we had the following calls/requests made. Day 1 - Umm, the patio door will not open. Once opened after some man-handling by staff, don't close it all the way. There is no outside handle. I'm running out of text, so here it goes. Ants. AC failure. Power randomly shuts off. Racoons chasing you. "Shuttles" repeatedly tell you "the next one". It's never the next one. Heat index at 108°F and you just want to get to any lobby (there are 4). And the audacity to pressure me to attend a 30 year vacation plan as I walk in? For $39,000...
Stayed 14 nights in Oct 2025

10/10 Excellent

Sopio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My concierge David and all staff were the best! ♥️
Stayed 3 nights in Oct 2025

8/10 Good

Nawar Najeeb Bihnam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We got a VIP access because we reserved through expedia but there was not a detailed explanation about what does that includes, so we missed going to some restaurants. Otherwise everything was nice
Stayed 5 nights in Oct 2025

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TRS pool was amazing and they had fun aqua activities during the day like aerobics and water bike class. Overall the service was amazing no matter where you were from the check-in, to shops, to dining and concierge. The resort was pristine everywhere. The only little hiccup was waiting for shuttles to take you from different areas, sometimes the wait was a little long in the heat but it wouldn't deter me from staying again! Shout out to Angel at the front desk, Adrian at concierge and David and Cielo at Villa 59 and the entire staff at Helios for exceptional service!
Stayed 3 nights in Oct 2025

10/10 Excellent

Evelina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Samantha

Stayed 5 nights in Oct 2025

2/10 Terrible

Sandra

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Would I recommend this resort? NOOOOOO Please take my comments to heart from someone who has traveled to 30+ countries and stayed at different resorts. My wife and I traveled with our 2 young children ( under 5) end of September. This was our first time taking our children from a family trip. Our trip was a pure DISAPPOINTMENT. The Resort management is either NON-EXISTENT OR DON'T CARE about improving their service. I would give credit to customer service. They try so hard, but evidently, if Management is OFF, Customer service is limited. FYI. I am attaching most of the photos to show you what I meant 1. Our patio door was broke from day1. It was not closing right. We made a complaint and it was not still fixed until day 5 when we left. This is a serious safety issue. You can imagine how many What ifs could happen with unlocked room where we left our valuables everyday 2. The NEST ( buffet restaurant) served spoiled food. I complained to the manager on duty that morning and the Chef. I was told, it would be addressed by the higher administration. Again, no action was taken until I left the resort on day 5. 3. My son has allergies which we specifically mentioned each time we entered the restaurant. Here we are in the evening, eating at the Thai restaurant, we order FRIES, plain French fries. The fries were delivered with 2 pieces of TOFU. What if my son had allergies to TOFU? Same night, I ordered CHICKEN WINGS and instead I got PORK😡😡 NOTE: Read more on Google
Stayed 5 nights in Sep 2025

10/10 Excellent

Sahil, Scarborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous & always helpful, David & Cielo (concierge) both were helpful. Just one feedback, this hotel needs to have more vegetarian food option as they had very less & we could not enjoy food.
Stayed 3 nights in Oct 2025