Upon arrival at our 16:00 check in time the key cafe did not work and said we had no key available. After spending 30 minutes trying to figure it out we found the key that was just left by the cleaning staff at 16:30. A little frustrating spending time trying to figure this out AFTER our check in time.
Pros:
- fantastic location - close to UP train, grocery, liquor store, waterfront, Rogers Centre (we were there for baseball)
- having laundry in suite was wonderful
- communication was good except for the late check in we were not expecting
- suite had everything we needed and was nice to have a kitchen (versus hotel room), good storage
- very quiet
Cons:
- only one elevator working for the building - not the fault of RivetStays but took FOREVER to get an elevator and you had to factor that in every time you left
- cleanliness - after waiting for the cleaning staff i was unimpressed with the job they did cleaning -visible stains on the sinks and bathroom walls that i was easily able to clean, layer of dust on stove fan that i cleaned, the "dishcloth" was an old disgusting reused sponge (we bought towels at the store instead), communal coffee can that did not seem very sanitary (we bought our own)
- patio door did not lock
- no cable tv - we have Netflix so not an issue for us but weird
- worst pillows ever! they were so thin!
Overall we enjoyed our stay - cleanliness was the main issue which should be an easy fix