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Hotel 28

3.0 star property
3-star hotel near Mercado 28

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Photo gallery for Hotel 28

Experience the warm and inviting atmosphere of this hotel, featuring a pool area with lounge chairs and a water feature.
Enjoy casual dining under a shaded area with a wooden table and comfortable seating for four.
Front of property
Exterior
Enjoy a convenient kitchenette with a coffee maker and kettle, perfect for preparing a morning brew.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Room service
  • Bar
  • Pool
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
AV. XELHA SM 27 MZ 14, LT 13-01, Cancun, QROO, 77509
  • Plaza 28
    ‪6 min walk‬
  • Cancun Mall
    ‪4 min drive‬
  • Langosta Beach
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Two Bedroom Junior Suite

1 bedroom, hypo-allergenic bedding, memory foam beds, minibar

Two Bedroom Junior Suite

10.0 out of 10
Exceptional
(5 reviews)
  • 54 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Two Bedroom Deluxe Suite

1 bedroom, hypo-allergenic bedding, memory foam beds, minibar

Two Bedroom Deluxe Suite

  • 54 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Studio Suite

Studio Suite

Studio Suite

8.8 out of 10
Excellent
(3 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Cancun

Downtown Cancun stay.A stay at this Downtown Cancun hotel places you within half a mile (1 km) of Mercado 28 and 3 miles (5 km) of Cancun Mall. Langosta Beach and Tortuga Beach are also within 6 miles (10 km).

What's nearby

  • Plaza 28 - 6 min walk - 0.6 km
  • Las Palapas Park - 9 min walk - 0.8 km
  • Plaza Las Americas - 2 min drive - 2.1 km
  • Cancun Mall - 4 min drive - 3.1 km
  • Langosta Beach - 11 min drive - 8.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Doña Fany - ‬1 min walk
  • ‪Comida Mexicana, Mariscos y Más - ‬2 min walk
  • ‪Cocktelería el Cejas - ‬2 min walk
  • ‪Mr. Habanero - ‬3 min walk
  • ‪Restaurante Veracruz - ‬2 min walk

About this property

Hotel 28

3-star hotel near Mercado 28
Hotel 28 offers its guests an outdoor pool, a terrace, and room service (during limited hours). Public spaces have free WiFi. You can enjoy a drink at the pool bar. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 13 guestrooms or units
  • Towels for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Terrace
  • Smoking in designated areas
  • Bar by the pool
Hotel 28 offers 13 accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated and furnished accommodations include dining tables and kitchen islands. Beds feature memory foam mattresses. Accommodations at this 3-star hotel have kitchens with stovetops, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 45-inch Smart televisions come with digital channels and Netflix. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English, Spanish

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Property amenities

Family friendly

  • Dining table
  • In-room kitchen
  • Mini-fridge
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 11:30 AM for a fee: MXN 200 for adults and MXN 150 for children
  • A poolside bar

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

Room amenities

Entertainment

  • 45-inch smart TV with digital channels
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Freezer
  • Kitchen
  • Kitchen island
  • Limited room service
  • Mini-fridge
  • Minibar
  • Paper towels
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel 28

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 200 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 500 per room (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel 28 Hotel
Hotel 28 Cancun
Hotel 28 Hotel Cancun

Hotel 28 Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 26 out of 29 reviews
Rating 8 - Good. 2 out of 29 reviews
Rating 6 - Okay. 1 out of 29 reviews
Rating 4 - Poor. 0 out of 29 reviews
Rating 2 - Terrible. 0 out of 29 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Irma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Find the Fun

Last minute. Very reasonably priced. Nice front desk staff that helped me find the fun.
Stayed 1 night in Jun 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property in not the most lovely part of town. Perfectly safe, many amenities nearby. The staff were incredibly helpful and kind, the pool is perfectly lovely. The room was clean, the a/c worked perfectly, my stay was excellent in every way possible. Great valur for money if you don't mind being in a very pedestrian neighborhood.
Stayed 10 nights in Jun 2025

6/10 Okay

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
The check-in was very inconvenient. Our flight came in after 6 PM. Therefore, there was nobody at the front desk. The front desk was closed. I went there one time then I had to leave. I came back around because I needed to check in. Finally, the security guard came out and he’s the one that let me in, but it was very inconvenient. I had four minors with me and it was 1 AM
Stayed 1 night in Jun 2025

8/10 Good

Jill

Travelled with partner
Great place to stay if you have an early flight out of the Cancun airport
Stayed 1 night in Jun 2025

10/10 Excellent

Yunus

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were polite. The room was clean, spacious, and decorated in a modern style. The air conditioning worked perfectly in both the kitchen and bedroom.
Stayed 2 nights in Jun 2025

10/10 Excellent

German

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you Miguel Angel for checking in and out efficiently. We only stay over night but the place was very nice and clean.
Stayed 1 night in Jun 2025

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in May 2025

10/10 Excellent

LEONIDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and clean, the loved the pool. Room needs side tables for the sofa and a coffee table.
Stayed 1 night in May 2025

10/10 Excellent

stuart

Liked: Cleanliness, amenities, property conditions & facilities
It was the first time that I have stayed at the property and was suitably impressed by the hotel and notably the staff who were focused and friendly. The location is well placed for restaurants in the downtown area as well as the ADO autobus station. I will certainly stay again when passing through Cancun.
Stayed 4 nights in May 2025

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice new hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

oscar j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay quiet safe beds really comfortable staff very helpful and friendly alot of restaurant close by
Stayed 2 nights in May 2025

10/10 Excellent

william

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great rooms. Currently renovating but did not interfere with the excellent attention of the staff and the comfort and cleanliness of the room. Pool was perfect temperature and very clean. Great place to stay in Cancun Centro!
Stayed 1 night in May 2025

10/10 Excellent

Ezdemmienes Kosh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This new property was such a surprise. We felt safe and comfortable throughout our stay. The staff were all super kind and helpful. The market is right across the street and lines of different restaurants are walkable along with a grocery store as well. I would very much recommend staying here!
Stayed 2 nights in Apr 2025

10/10 Excellent

Francisco

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A hidden gem for travelers looking beyond the beach resorts. Excellent central location, great value for the price, and outstanding service. Highly recommended!
Stayed 1 night in Apr 2025

10/10 Excellent

Jesus Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfechos

Una estancia corta pero muy agusto
Stayed 1 night in Jul 2025

10/10 Excellent

Ramin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After more than 70 countries and couple of hundreds hotels i most say that this is my Top 5. Didnt expect this kind of place outside the resort. We didnt wanted to staybatvthe crowded resort area so this was à jackpot. The place is spottless and Really good service. This is like an luxury hotel and your own home. We stayed for 10 nights with our boys. We were really taked care from the first minute, you can see that they really care about you. The staff are amazing and they make you feel at home, the hotel is super clean and you can also cook your own food. You have really good Tacos around the corner with local people. My last word is WOW and
Stayed 10 nights in Jun 2025

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien, todo muy limpio y nuevo. Buena atención
Stayed 1 night in Jun 2025

10/10 Excellent

gilberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo amabilidad y todos nuevo
Stayed 2 nights in Jun 2025

10/10 Excellent

CYNTHIA ELIZABETH HERNANDEZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato del personal fué de lo mejor, las habitaciones muy amplias y limpias. Todo muy cómodo y lindo
Stayed 1 night in Jun 2025

10/10 Excellent

Nixon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente, ubicación, todo nuevo, limpio y bonito, cuenta con una linda alberca, y televisores smart TV en cada recámara, la atención 10/10 desde que entras al lugar, desde la recepción, hasta el personal de bar, el encargado del hotel muy amable, volveré pronto
Stayed 1 night in May 2025

10/10 Excellent

MARIA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ESTANCIA PLACENTERA

Stayed 3 nights in May 2025

10/10 Excellent

Nixon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Amenities
Un excelente sitio para descansar, el personal son extraordinarioa por eso no pongo nombres porque todos son buenísimos, los felicito son un gran equipo. Gracias por todas sus atenciones. Espero verlos pronto.
Stayed 1 night in Apr 2025