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Hotel 28

Property class: 3.5
3.5-star hotel near Mercado 28

Choose dates to view prices

Photo gallery for Hotel 28

A modern multi-story building with a pool area, outdoor seating, and a bar.
An outdoor patio with a pool, a wooden pergola, hanging plants, a bar area, and a seating arrangement.
A modern indoor pool area with a bar and seating.
A hotel sign with palm trees and the number 28.
A hotel room with a large oval sink, a bedside table with a lamp, a wooden headboard, and a mirror with a wooden frame.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
AV. XELHA SM 27 MZ 14, LT 13-01, Cancun, QROO, 77509
  • Place, Mercado 28
    ‪2 min walk‬
  • Place, Plaza 28
    ‪6 min walk‬
  • Place, Las Palapas Park
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Two Bedroom Junior Suite

A modern kitchen with a dining area, featuring a marble floor, a wooden dining table, and black chairs.

Two Bedroom Junior Suite

9.8 out of 10
Exceptional
(9 reviews)
  • 54 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Two Bedroom Deluxe Suite

Two Bedroom Deluxe Suite

Two Bedroom Deluxe Suite

  • 54 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Studio Suite

A hotel room with a large bed, wooden headboard, bedside lamps, a small desk with a chair, and a view of the outside through a window.

Studio Suite

9.0 out of 10
Wonderful
(9 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Comfort Room, 1 Queen Bed, Air conditioning

Comfort Room, 1 Queen Bed, Air conditioning

Comfort Room, 1 Queen Bed, Air conditioning

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the area

Cancun

Heart of Cancun.A stay at this Downtown Cancun hotel places you within half a mile (1 km) of Mercado 28 and 3 miles (5 km) of Cancun Mall. Langosta Beach and Tortuga Beach are also within 6 miles (10 km).

What's nearby

  • Mercado 28 - 2 min walk - 0.2 km
  • Plaza 28 - 6 min walk - 0.6 km
  • Las Palapas Park - 9 min walk - 0.8 km
  • La Sagrada Familia Parish - 10 min walk - 0.9 km
  • Benito Juarez Municipal Building - 15 min walk - 1.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Comida Mexicana, Mariscos Y Más - ‬2 min walk
  • ‪Mr. Habañero - ‬3 min walk
  • ‪Pescado con Limón - ‬2 min walk
  • ‪Emara Antojitos Yucatecos - ‬1 min walk
  • ‪Restaurant Bugambilia - ‬2 min walk

About this property

Hotel 28

3.5-star hotel near Mercado 28
Hotel 28 offers its guests an outdoor pool, a terrace, and room service (during limited hours). Public spaces have free WiFi. You can enjoy a drink at the pool bar. A shuttle from the hotel to the airport (available 24 hours) and a beach shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 13 guestrooms or units
  • Towels for the beach
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Terrace
  • Smoking in designated areas
  • Bar by the pool
Hotel 28 offers 13 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated and furnished accommodations include desks and dining tables. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. Accommodations at this 3.5-star hotel have kitchens with stovetops, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 45-inch Smart televisions come with digital channels and Netflix. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Dining table
  • In-room kitchen
  • Mini-fridge
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site

Food and drink

  • Daily continental breakfast available 9:00 AM to 11:00 AM for a fee: MXN 150 for adults and MXN 120 for children
  • A poolside bar

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • No elevator
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance

Room amenities

Entertainment

  • 45-inch smart TV with digital channels
  • Netflix
  • Streaming services

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Freezer
  • Kitchen
  • Kitchen island
  • Limited room service
  • Mini-fridge
  • Minibar
  • Paper towels
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel 28

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 150 for adults and MXN 120 for children
  • Airport shuttle fee: MXN 850 per vehicle (maximum occupancy 8)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. Guests can access their rooms with a mobile device.

Property Registration Number 002-025-002585/2026

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel 28 Hotel
Hotel 28 Cancun
Hotel 28 Hotel Cancun

Frequently asked questions

How close is Hotel 28 to the airport?

Hotel 28 is 11.2 mi (26-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel 28?

As of Aug 31, 2026, prices found for a 1-night stay for 2 adults at Hotel 28 on Sept 2, 2026 start from CA $79, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel 28 have an airport shuttle?

Hotel 28 offers a shuttle from the hotel to the airport 24 hours a day, at scheduled times, for a charge of MXN 850 per vehicle.

How close is Hotel 28 to the beach?

This hotel is 5.1 mi (10-min drive) from Langosta Beach and 5.3 mi (13-min drive) from Tortuga Beach. Don't forget your sunscreen!

Does Hotel 28 offer free breakfast?

Free breakfast isn’t provided at Hotel 28, but continental breakfast is offered for a fee of MXN 150 for adults and MXN 120 for children. It's available every day from 9:00 AM to 11:00 AM.

Is there a casino at Hotel 28?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (3-min drive) and Dubai Palace Casino (4-min drive) are nearby.

What time is check-in at Hotel 28?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM.

Is there free parking at Hotel 28?

This hotel offers free self parking.

Does Hotel 28 have a pool?

Hotel 28 features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 10:00 PM.

Does Hotel 28 have a spa?

There are no spa services available at this hotel.

How close is Hotel 28 to downtown Cancun?

Hotel 28 is 1.1 mi away from Cancun.

Hotel 28 Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 118 out of 134 reviews
Rating 8 - Good. 7 out of 134 reviews
Rating 6 - Okay. 5 out of 134 reviews
Rating 4 - Poor. 1 out of 134 reviews
Rating 2 - Terrible. 3 out of 134 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good great location
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Mohsan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfy bed with very welcoming and friendly staff.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean good areas and economic
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool property - great location for market..lovely staff.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

THADINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. We stayed there one night before flying back home. Very clean and the staff were very friendly and helpful.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Mohammed yasar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spotless the staff very welcoming and friendly. It was a nice safe spot to stay close to the local area and the market is just across the road. We loved our stay here absolutely amazing. It is well worth a stay if you want to experience the local culture
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, large suites, pool nice,
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The room was nice, the staff was wonderful. The location was fun. I would definitely stay there again.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the middle of the town, still quite close to the hotel zone. Rooms are very comfortable and the Staff is very friendly.
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness location except for the parking. We are only there a couple nights that was great. Regards
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Clean room and great staff. Felt very safe
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located near Market 28 and Walmart, with several great cafés within walking distance. The staff are incredibly friendly, helpful, and accommodating. When I lost my phone (completely my own fault), everyone went above and beyond to assist me, especially the reception team. Their kindness and professionalism made a stressful situation much easier to handle, especially as an English speaker with little to no knowledge of Spanish. I truly appreciated their support and hospitality throughout the experience. I highly recommend this hotel and would happily stay here again!
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Belsie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and the facility very clean!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Yusniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel l, true hidden gem
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Pierre-Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like the place and location near the market. Clean place with comfortable amenities.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities
Modern, clean hotel in good location. Friendly, helpful staff.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, property conditions & facilities
Modern facility, excellent service and maintenance/ cleanliness at a reasonable price. Great place to stay!
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Chinching

“I had a great stay at Hotel 28. The rooms were clean, the atmosphere was friendly, and the manager Jose and staff were very helpful. I’d definitely recommend it to other travelers.”
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Linh

Liked: Cleanliness, amenities, property conditions & facilities
Staff are super nice. Room is good. However a lot of small flies in the room and bathroom.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Elton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and friendly staff. Very welcoming.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little property. AC worked great. Staff were very friendly and helpful. Some issues at certain times where there was no water, but for us was not an issue.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

MARCO ANTONIO

Liked: Cleanliness, amenities, property conditions & facilities
excelente
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

oscar j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay quiet safe beds really comfortable staff very helpful and friendly alot of restaurant close by
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities
Room was very clean and had daily housekeeping. AC was nice and cold. Hotel staff were very accommodating.
Stayed 9 nights in Dec 2025