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Hyatt Ziva Cancun All Inclusive

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Photo gallery for Hyatt Ziva Cancun All Inclusive

Aerial view
Creator video
View from room
8 bars/lounges, poolside bar
Aerial view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Air conditioning

Explore the area

View in a map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪2 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬

Room options

View all photos for Ocean Front Pyramid Suite (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front Pyramid Suite (with Sofa Bed)

  • Ocean view
  • 122 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Dolphin View Master King (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout drapes

Dolphin View Master King (with Sofa Bed)

7.6 out of 10
Good
(8 reviews)
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View Double

Resort View Double

Resort View Double

9.8 out of 10
Exceptional
(10 reviews)
  • Resort view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Sky Ocean Front Master King

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Sky Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up King (with Sofa Bed)

View from room

Swim Up King (with Sofa Bed)

10.0 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim Up Double

View from room

Swim Up Double

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

View from room

Turquoize Sky Swim Up Ocean Front Master Double

10.0 out of 10
Exceptional
(1 review)
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

View from room

Club Ocean Front Double

9.6 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master King

View from room

Turquoize Sky Swim Up Ocean Front Master King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Dolphin View Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Dolphin View Master Double

8.0 out of 10
Very good
(1 review)
  • 56 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed)

9.0 out of 10
Wonderful
(32 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front Double

9.2 out of 10
Wonderful
(45 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Corner Suite

Club Ocean Front Corner Suite | Living room

Club Ocean Front Corner Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 101 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Turquoize Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Ocean Front Master King

9.6 out of 10
Exceptional
(19 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Ocean Front Master Double

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed)

9.2 out of 10
Wonderful
(29 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Double

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean View Double

8.8 out of 10
Excellent
(19 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King (with Sofa Bed)

View from room

Resort View King (with Sofa Bed)

9.0 out of 10
Wonderful
(10 reviews)
  • Resort view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front King

Club Ocean Front King

Club Ocean Front King

8.8 out of 10
Excellent
(17 reviews)
  • Ocean view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Cancun

Beachfront retreat .A stay at this Zona Hotelera property places you steps from Hotel Zone Beaches and a 5-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Gaviota Azul Beach and Cancun Convention Center are also within half a mile (1 km).

What's nearby

  • Gaviota Azul Beach - 2 min walk - 0.2 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬7 min walk
  • ‪Mandala - ‬7 min walk
  • ‪Mandala Beach Club - ‬8 min walk
  • ‪Mediterraneo - ‬4 min walk
  • ‪El Mercado - ‬1 min walk

About this property

Hyatt Ziva Cancun All Inclusive

4.5-star beachfront property near Gaviota Azul Beach
Hyatt Ziva Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hyatt Ziva Cancun All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a steam room. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business center and a meeting room are available. A children's pool, a 24-hour fitness center, and a rooftop terrace are also featured at the luxury Hyatt Ziva Cancun All Inclusive. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 547 guestrooms or units
  • 3 buildings
  • 8 dining venues
  • 8 bars or lounges
  • Built in 2015
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • 1 conference room
  • Bar by the pool
Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 19 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.

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Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 8 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkeling
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Ziva Cancun All Inclusive

Hyatt Ziva Cancun

Hyatt Ziva Cancun All Inclusive All-inclusive property

Hyatt Ziva

Hyatt Ziva Cancun

Hyatt Ziva Cancun All Inclusive Cancun

Hyatt Ziva Cancun All Inclusive All-inclusive property

Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Frequently asked questions

How close is Hyatt Ziva Cancun All Inclusive to the airport?

Hyatt Ziva Cancun All Inclusive is 14.8 mi (24-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hyatt Ziva Cancun All Inclusive?

As of May 13, 2026, prices found for a 1-night stay for 2 adults at Hyatt Ziva Cancun All Inclusive on May 14, 2026 start from CA $693, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hyatt Ziva Cancun All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hyatt Ziva Cancun All Inclusive.

How close is Hyatt Ziva Cancun All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hyatt Ziva Cancun All Inclusive offer free breakfast?

Hyatt Ziva Cancun All Inclusive does not offer free breakfast.

Is there a casino at Hyatt Ziva Cancun All Inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (12-min drive) and Dubai Palace Casino (13-min drive) are nearby.

What time is check-in at Hyatt Ziva Cancun All Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Hyatt Ziva Cancun All Inclusive?

This property offers free self parking and valet parking.

Does Hyatt Ziva Cancun All Inclusive have a pool?

Hyatt Ziva Cancun All Inclusive features 3 outdoor pools and a children's pool.

Does Hyatt Ziva Cancun All Inclusive have a restaurant?

Hyatt Ziva Cancun All Inclusive is home to Moongate, which features Asian cuisine.

Does Hyatt Ziva Cancun All Inclusive have a spa?

This property has a spa, which features body scrubs, massages, and mani/pedis.

How close is Hyatt Ziva Cancun All Inclusive to downtown Cancun?

Hyatt Ziva Cancun All Inclusive is 3 mi away from Avenida Kukulkan.

Hyatt Ziva Cancun All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1475 out of 1877 reviews
Rating 8 - Good. 232 out of 1877 reviews
Rating 6 - Okay. 70 out of 1877 reviews
Rating 4 - Poor. 33 out of 1877 reviews
Rating 2 - Terrible. 67 out of 1877 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Suh Hyun

Stayed 4 nights in Feb 2026

10/10 Excellent

Marni

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff, the food, the amenities- this was really beyond expectations! We will be back.
Stayed 4 nights in Feb 2026

10/10 Excellent

Barbara N

Stayed 4 nights in Feb 2026

10/10 Excellent

Harry

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is amazing for my whole family specially with my two little kid we will come back again
Stayed 5 nights in Dec 2025

8/10 Good

Muhammad

Stayed 3 nights in Feb 2026

6/10 Okay

Martin

Liked: Cleanliness, amenities
Disliked: Staff & service
Amenities are good, beach is good, service at the restaurants terrible, food ok
Stayed 4 nights in Feb 2026

10/10 Excellent

Oxana

Stayed 1 night in Jan 2026

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Great views from my room. Staff was extremely friendly and helpful. Grounds were clean. Restaurants and bars were excellent
Stayed 4 nights in Feb 2026

10/10 Excellent

Bas

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
They give great service!
Stayed 3 nights in Feb 2026

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was great! Miguel and Natasha were wonderful!! The only thing we didn't like was we wish there were more signs for people not to invade your space. We rented a cabana at the main pool and people kept coming in our area.
Stayed 6 nights in Jan 2026

10/10 Excellent

Gina

Liked: Cleanliness, amenities, property conditions & facilities
Room was always spotless. I want to throw out my mattress and buy one of theirs. All the staff were genuinely friendly and helpful. Food and drinks were great. Our butlers Anna and Omar went the extra mile. Checking in and out were a breeze. Beach is amazing. The ice cream is the best I’ve ever tasted. Fruit was sooo good. Room service food tasted like it was made when we called and brought up immediately. Spectacular hotel
Stayed 7 nights in Jan 2026

10/10 Excellent

richard

Stayed 6 nights in Jan 2026

10/10 Excellent

Tara Rochelle

Stayed 5 nights in Jan 2026

10/10 Excellent

Rene

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Friendly, polite and courteous staff.
Stayed 5 nights in Jan 2026

10/10 Excellent

Malka

Travelled with group
The room was spotless and service was impeccable. The pools were immaculate and absolutely stunning. Anything we asked for was immediately provided! Staff were friendly, polite, and always available.
Stayed 3 nights in Jan 2026

10/10 Excellent

Shinichiro

We enjoyed one week vacation without any unconfortable!
Stayed 4 nights in Jan 2026

10/10 Excellent

MARSHALL

Liked: Cleanliness, amenities, property conditions & facilities
The room was fine and the staff was outstanding!
Stayed 7 nights in Jan 2026

10/10 Excellent

Allen Shane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice resort, really great service - particularly Oscar the manager of spa - we met him in the gym and he took us on a long tour of the facilities, spa,. and tennis court. Food was just ok, but resort and service more than made up for it.
Stayed 6 nights in Jan 2026

10/10 Excellent

Dhara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms was great, service impeccable. The property is beautiful and food was excellent. Loved the beach access and pools. Only wish there was a heated or indoor pool although they did have several hot tubs.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jacquelyn

Staff Food Beaches
Stayed 5 nights in Jan 2026

10/10 Excellent

Hamza

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great resort! Excellent staff
Stayed 4 nights in Jan 2026

10/10 Excellent

Ian Paulo Bucas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The overall stay was amazing, the staffs were great even with getting our room cleaned they did it every day during our stay. The resort was exceptional. No words.
Stayed 5 nights in Jan 2026

10/10 Excellent

Sanaz

Stayed 3 nights in Jan 2026

8/10 Good

Sanaz

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, unlimited room services, friendly staff, no reservations needed for restaurants with reasonable waiting time ( minutes), great amenities Only cons: very low quality food at the buffet
Stayed 4 nights in Jan 2026

10/10 Excellent

Linnis

Liked: Cleanliness, amenities, property conditions & facilities
I now understand the resort life. They treated us like kings and queens at Ziva. Such compassionate customer service. Every single person there was amazing.
Stayed 1 night in Jan 2026