Krystal Urban Cancun & Beach Club

3.5 star property
3.5-star hotel near Plaza Las Americas

Choose dates to view prices

Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, sun loungers
View from room
Restaurant
Altitude Room (Free Beach Club Access) | City view
Front of property - evening/night

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Place, Cancun Bullfight ring
    ‪2 min walk‬
  • Place, Plaza Las Americas
    ‪3 min walk‬
  • Place, Amerimed Hospital
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(61 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(25 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Krazy Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(53 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Altitude Room (Free Beach Club Access)

7.8 out of 10
Good
(7 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Krazy King Non Refundable (Free Beach Club Access)

8.2 out of 10
Very good
(18 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

Downtown Cancun stay.Within a 15-minute walk of this Downtown Cancun hotel, you'll find Plaza Las Americas and Amerimed Hospital. Royal Yak Casino and Sports Book and Ceviche Square are also within 2 miles (3 km).

What's nearby

  • Cancun Bullfight ring - 2 min walk - 0.2 km
  • Plaza Las Americas - 3 min walk - 0.3 km
  • Amerimed Hospital - 8 min walk - 0.7 km
  • Royal Yak Casino and Sports Book - 11 min walk - 1.0 km
  • Dubai Palace Casino - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Arandanos - ‬4 min walk
  • ‪Nantai - ‬3 min walk
  • ‪Sushi San - ‬3 min walk
  • ‪The Italian Coffee Company - ‬3 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk

About this property

Krystal Urban Cancun & Beach Club

3.5-star hotel near Plaza Las Americas
A private beach is featured. Krystal Urban Cancun & Beach Club offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and 9 meeting rooms. The business-friendly Krystal Urban Cancun & Beach Club also features concierge services, dry cleaning/laundry services, and room service (during limited hours). For a fee, parking is available.

This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 246 guestrooms or units
  • 16 levels
  • Built in 2009
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Similar properties

Property amenities

Family friendly

  • In-room crib
  • Outdoor pool

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Secured, uncovered self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-006588/2025

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Frequently asked questions

How close is Krystal Urban Cancun & Beach Club to the airport?

Krystal Urban Cancun & Beach Club is 10.4 mi (17-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Krystal Urban Cancun & Beach Club have an airport shuttle?

Airport shuttle services are not available at Krystal Urban Cancun & Beach Club.

How close is Krystal Urban Cancun & Beach Club to the beach?

This hotel is 15.7 mi (25-min drive) from Delfines Beach and 2.9 mi (8-min drive) from Playa Tortugas. Don't forget your sunscreen!

Does Krystal Urban Cancun & Beach Club offer free breakfast?

Free breakfast isn’t provided at Krystal Urban Cancun & Beach Club, but buffet breakfast is offered for a fee of MXN 345 for adults and MXN 173 for children. It's available every day from 6:30 AM to 11 AM.

Is there a casino at Krystal Urban Cancun & Beach Club?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (13-min walk) and Dubai Palace Casino (16-min walk) are nearby.

What time is check-in at Krystal Urban Cancun & Beach Club?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Krystal Urban Cancun & Beach Club?

Free parking is not available at this hotel. Self parking is available for MXN 30 per day.

Does Krystal Urban Cancun & Beach Club have a pool?

Krystal Urban Cancun & Beach Club features an outdoor pool.

Does Krystal Urban Cancun & Beach Club have a restaurant?

Yes, there is a restaurant on site.

Does Krystal Urban Cancun & Beach Club have a spa?

There are no spa services available at this hotel.

How close is Krystal Urban Cancun & Beach Club to downtown Cancun?

Krystal Urban Cancun & Beach Club is 2.2 mi away from Cancun.

Krystal Urban Cancun & Beach Club Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 706 out of 1432 reviews
Rating 8 - Good. 324 out of 1432 reviews
Rating 6 - Okay. 179 out of 1432 reviews
Rating 4 - Poor. 101 out of 1432 reviews
Rating 2 - Terrible. 122 out of 1432 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Clyde

Stayed 5 nights in Jan 2026

4/10 Poor

Sapir Ivgi

Disliked: Cleanliness, amenities, property conditions & facilities
No hot water in the shower and rooms aren’t clean
Stayed 6 nights in Nov 2025

6/10 Okay

Oscar

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Wi Fi, did not work for the first days. Then password was change without notice. Breakfast was always the same. Few options. Staff very friendly and efficient
Stayed 7 nights in Nov 2025

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and had an amazing view from the 10th floor plus we had access to the beach club with was a plus. Staff is very friendly and knowledgeable Will definitely stay again
Stayed 2 nights in Oct 2025

10/10 Excellent

Yadira, Houston

Stayed 3 nights in Nov 2025

6/10 Okay

Briana

Stayed 1 night in Nov 2025

8/10 Good

Araceli

Travelled with partner
Liked: Cleanliness
Normal, aceptable relación calidad precio
Stayed 2 nights in Nov 2025

8/10 Good

Roxanna Mitchelle, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

8/10 Good

Craig

Stayed 3 nights in Nov 2025

10/10 Excellent

ALEJANDRO MEDINA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Siempre con la. Amabilidad que te hace sentir en casa. Gracias
Stayed 1 night in Nov 2025

8/10 Good

Sally, Hudson

Stayed 3 nights in Nov 2025

8/10 Good

Zicheng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many restaurants and the mall are a short walk away.
Stayed 1 night in Nov 2025

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE BALCONY WAS PERFECT TO SEE SUNSETS
Stayed 3 nights in Nov 2025

10/10 Excellent

Michele

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel for being downtown. Big and beautiful rooms. Great location.
Stayed 2 nights in Nov 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities
Room was clean and nicely appointed. Staff was very attentive and fluent English. Close to everything.
Stayed 1 night in Nov 2025

10/10 Excellent

Lydia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great time , clean rooms and friendly staff. Highly recommended. Thank you
Stayed 3 nights in Nov 2025

10/10 Excellent

Shang

Stayed 3 nights in Nov 2025

8/10 Good

Sean

Liked: Cleanliness, amenities, property conditions & facilities
Front desk was helpful and very welcoming. The hotel itself is a nice upper mid level hotel that has an outstanding pool and the room was spotless! Breakfast buffet was generous with great service. Wouldn’t hesitate to stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Aaron

Liked: Cleanliness
Stayed 6 nights in Oct 2025

6/10 Okay

Colette

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Robert

Disliked: Cleanliness, staff & service
On Hotels.com it states parking is free. Not true. They gave us the wrong room keys, the bellman used his universal keys to get us in, someone had their luggage in there. :-( it was someone else's room. Bad! We could not use handicap parking, cone in the way, we could not have access to pool towels, unless trade in ID at the front desk. Very inconvenient in a dripping wet bathing suit. Bad. unrepaired ceiling in hallway from rain damage
Stayed 3 nights in Oct 2025

10/10 Excellent

Daiby Jhoan

Stayed 4 nights in Oct 2025

10/10 Excellent

Jan

Great location. Starbucks in the Lonby
Stayed 3 nights in Oct 2025

10/10 Excellent

OZAN

Stayed 2 nights in Oct 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities
More VEGAN options. Bring tofu. Please fix your gym.
Stayed 9 nights in Oct 2025