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Krystal Urban Cancun & Beach Club

Property class: 3.5
3.5-star hotel near Plaza Las Americas

Choose dates to view prices

Photo gallery for Krystal Urban Cancun & Beach Club

A modern hotel pool area with a covered seating area, lounge chairs, and a dining setup.
A modern dining area with tables set for breakfast, featuring plates of food, cutlery, and glasses.
A multi-story hotel with a prominent sign for "PlazaKrystal Cancun Centro".
A hotel room with a large bed, a TV mounted on the wall, a balcony with a chair, and a view of the city.
A high-rise building with multiple balconies overlooking a green landscape and a distant body of water.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Air conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Place, Cancun Bullfight ring
    ‪2 min walk‬
  • Place, Plaza Las Americas
    ‪3 min walk‬
  • Place, Dubai Palace Casino
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

A hotel room with a large bed, a nightstand, a desk, a ceiling fan, a TV, and a balcony with curtains.

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(61 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

A hotel room with two beds, a ceiling fan, a TV, and a balcony with a view.

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(25 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

Room

Krazy Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(59 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Room (Free Beach Club Access)

A hotel room with a large bed, a TV mounted on the wall, a balcony with a chair, and a view of the city.

Altitude Room (Free Beach Club Access)

7.8 out of 10
Good
(7 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

A hotel room with a bed, desk, chair, and a view of the city through large windows.

Krazy King Non Refundable (Free Beach Club Access)

8.2 out of 10
Very good
(26 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

Downtown Cancun stay.Within a 10-minute walk of this Downtown Cancun hotel, you'll find Plaza Las Americas and Malecón Tajamar. Also, Amerimed Hospital is within half a mile (1 km) and Royal Yak Casino and Sports Book is within 2 miles (3 km).

What's nearby

  • Cancun Bullfight ring - 2 min walk - 0.2 km
  • Plaza Las Americas - 3 min walk - 0.3 km
  • Royal Yak Casino and Sports Book - 13 min walk - 1.1 km
  • Dubai Palace Casino - 14 min walk - 1.2 km
  • Las Palapas Park - 19 min walk - 1.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Olive Garden - ‬5 min walk
  • ‪La Barbacoa de la Tulum - ‬1 min walk
  • ‪7x7 Jugos, Tacos y Licuados - ‬5 min walk
  • ‪El Principio - ‬4 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk

About this property

Krystal Urban Cancun & Beach Club

3.5-star hotel near Plaza Las Americas
A private beach is featured. Krystal Urban Cancun & Beach Club offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and 9 meeting rooms. The business-friendly Krystal Urban Cancun & Beach Club also features concierge services, dry cleaning/laundry services, and room service (during limited hours). For a fee, parking is available.

This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 246 guestrooms or units
  • 16 levels
  • Built in 2009
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with espresso makers and safes. Rooms open to balconies. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • Outdoor pool

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Secured, uncovered self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Frequently asked questions

How close is Krystal Urban Cancun & Beach Club to the airport?

Krystal Urban Cancun & Beach Club is 10.4 mi (17-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Krystal Urban Cancun & Beach Club?

As of Oct 28, 2026, prices found for a 1-night stay for 2 adults at Krystal Urban Cancun & Beach Club on Nov 13, 2026 start from CA $90, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Krystal Urban Cancun & Beach Club have an airport shuttle?

Airport shuttle services are not available at Krystal Urban Cancun & Beach Club.

How close is Krystal Urban Cancun & Beach Club to the beach?

This hotel is 11.2 mi (94-min drive) from North Beach and 15.7 mi (25-min drive) from Delfines Beach. Don't forget your sunscreen!

Does Krystal Urban Cancun & Beach Club offer free breakfast?

Free breakfast isn’t provided at Krystal Urban Cancun & Beach Club, but buffet breakfast is offered for a fee of MXN 345 for adults and MXN 173 for children. It's available every day from 6:30 AM to 11 AM.

Is there a casino at Krystal Urban Cancun & Beach Club?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (13-min walk) and Dubai Palace Casino (16-min walk) are nearby.

What time is check-in at Krystal Urban Cancun & Beach Club?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Krystal Urban Cancun & Beach Club?

Free parking is not available at this hotel. Self parking is available for MXN 30 per day.

Does Krystal Urban Cancun & Beach Club have a pool?

Krystal Urban Cancun & Beach Club features an outdoor pool.

Does Krystal Urban Cancun & Beach Club have a restaurant?

Yes, there is a restaurant on site.

Does Krystal Urban Cancun & Beach Club have a spa?

There are no spa services available at this hotel.

How close is Krystal Urban Cancun & Beach Club to downtown Cancun?

Krystal Urban Cancun & Beach Club is 2.2 mi away from Cancun.

Krystal Urban Cancun & Beach Club Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 773 out of 1454 reviews
Rating 8 - Good. 296 out of 1454 reviews
Rating 6 - Okay. 162 out of 1454 reviews
Rating 4 - Poor. 101 out of 1454 reviews
Rating 2 - Terrible. 122 out of 1454 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice and clean with rooms very comfortable,with walking area with stores and restaurants around there. A very cooperative staff ready to help you anytime
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was wonderful. Customer services was great . They were very welcoming. Surrounding area was also a great perk . There’s a lot of restaurants and shopping . Overall this was a great location . Very clean .
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
The location is great, close to everything. Definitely the hotel need major maintenance.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great about this hotel
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE HOTEL
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was serviced as requested and staff was very happy and helpful. Staff assisted in moving luggage, open and closing doors and always pleasantly greeting us upon arrival and departure every day. When needed someone was always available for translation with receptive pleasantness
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great staff and good food.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Good for a quick trip
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good, they offered a lot of options. Clean rooms and restrooms. Parking was secured.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and the facility is located in a great location that is close to everything. I would recommend!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice, staff was corteous, and the location is good.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaners coming every day and immediately resolving any issues
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Amenities
Just norm
Stayed 6 nights in Jun 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed useless , stay one week 3 reservation not even one time cleaning, cheap materials. Does not worth for amount they are charging.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was really clean! Staff was really friendly and very knowledgeable on things to do in the city. It’s located right next door to the mall and a lot of little restaurants
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, excellent staff. But could use more hot water, 2 mornings of our stay had cold shower!
Stayed 11 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean . Great customer service and the location was great . There a lot of restaurants around us . The only complaint is about the beach club . I don’t think it’s worth going there . As for me I see it as a way of them trying to sell you a time share. And also the bathroom near the pool don’t work z water pressure in the shower was poor . Other than that . It was a great stay
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay here!! The staff was attentive and friendly. They were very polite and helpful. The beach club was very nice and we had a lot of fun there! The room was clean and the view was beautiful. I would definitely come and stay here again!
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and the views was amazing! Affordable also. Definitely recommend
Stayed 4 nights in Jan 2026