See all properties

Krystal Urban Cancun & Beach Club

3.5 star property
3.5-star hotel near Plaza Las Americas

Choose dates to view prices

Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, sun loungers
Lobby sitting area
Business centre
Krazy King Non Refundable (Free Beach Club Access) | City view
Front of property - evening/night

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available

Explore the area

Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Plaza Las Americas
    ‪3 min walk‬
  • Plaza 28
    ‪2 min drive‬
  • Puerto Cancun Marina Town Center
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access)

  • City view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed (Free Beach Club Access)

  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

Krazy King Non Refundable (Free Beach Club Access)

Krazy King Non Refundable (Free Beach Club Access)

  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

  • City view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

You may also like

Ad
4 outdoor pools, free cabanas, pool umbrellas

The Westin Resort & Spa, Cancun

Zona Hotelera
  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.2 out of 5, Very good, 1,927 reviews
The price is CA $151
CA $189 total
includes taxes & fees
Jun 3 - Jun 4
The Westin Resort & Spa, Cancun

About the area

Cancun

Downtown Cancun stay.Within a 15-minute walk of this Downtown Cancun hotel, you'll find Plaza Las Americas and Amerimed Hospital. Royal Yak Casino and Sports Book and Ceviche Square are also within 2 miles (3 km).

What's nearby

  • Plaza Las Americas - 3 min walk - 0.3 km
  • Las Palapas Park - 19 min walk - 1.6 km
  • Plaza 28 - 2 min drive - 2.1 km
  • Puerto Cancun Marina Town Center - 4 min drive - 3.2 km
  • Playa Tortugas - 9 min drive - 6.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Sushi San - ‬3 min walk
  • ‪Patravali - ‬4 min walk
  • ‪La Playita Seafood & Mojitos Bar - ‬4 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪La Guadalupana - ‬2 min walk

About this property

Krystal Urban Cancun & Beach Club

3.5-star hotel near Plaza Las Americas
A private beach is featured. Krystal Urban Cancun & Beach Club offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and 9 meeting rooms. The business-friendly Krystal Urban Cancun & Beach Club also features concierge services, dry cleaning/laundry services, and room service (during limited hours). For a fee, parking is available.

This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 246 guestrooms or units
  • 16 levels
  • Built in 2009
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Languages

English, Spanish

Similar properties

Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers

Real Inn Cancún

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
3.8 out of 5, Good, 1,023 reviews
Real Inn Cancún

Property amenities

Family friendly

  • In-room crib
  • Outdoor pool

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Secured, uncovered self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Krystal Urban Cancun & Beach Club Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 561 out of 1254 reviews
Rating 8 - Good. 289 out of 1254 reviews
Rating 6 - Okay. 171 out of 1254 reviews
Rating 4 - Poor. 100 out of 1254 reviews
Rating 2 - Terrible. 133 out of 1254 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

ALEJANDRO MEDINA

Stayed 2 nights in Feb 2025

8/10 Good

Pablo

Travelled with family
Liked: Staff & service
Lili and most of the front desk staff was great. The hotel in general is fine but the rooms are hot and the shower ain’t the best. Pool area was decent. Food at the restaurant and at the cafe are a HARD PASS.
Stayed 5 nights in Feb 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2025

6/10 Okay

Rocio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel look decent from the out side but once you go into the rooms, they need major updating. The room has a small and there’s no place to unpack your luggage. The curtains of the room were dirty and the bed head. The breakfast was decent, but the coffee was terrible too watery.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mehmet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place but får from The main attractions
Stayed 1 night in Feb 2025

10/10 Excellent

Alec

Stayed 7 nights in Feb 2025

6/10 Okay

Hector

Business traveller, Travelled with partner
Liked: Cleanliness
Terrible service at the pool, no option to eat between 11:0@ am to 1:00 pm , no body take care of you for drinks or any other service, very disappointed
Stayed 2 nights in Feb 2025

8/10 Good

katiuska

Stayed 2 nights in Feb 2025

2/10 Terrible

Francesca

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 15 nights in Nov 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities

Good hotel

You can hear everything from the next room overall is having great service and great location very close to the mall so it's super convenient
Stayed 1 night in Feb 2025

6/10 Okay

Al

Business traveller
Liked: Cleanliness, amenities
Location is worth it, service is unexpected
Stayed 1 night in Feb 2025

8/10 Good

Eddie

Travelled with family
The service is good the workers are helpful and nice everything was ok thanks
Stayed 7 nights in Jan 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff.
Stayed 1 night in Feb 2025

6/10 Okay

Bernard

Business traveller
Liked: Cleanliness, staff & service
There is no bar, restaurant looks more like a cafeteria. Bathroom lighting is insufficient.
Stayed 12 nights in Jan 2025

10/10 Excellent

Rosemary, Kansas City

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in Feb 2025

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel, good service, good location and has access to a second hotel in front of the beach
Stayed 5 nights in Feb 2025

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Staff & pool areas were very nice
Stayed 1 night in Feb 2025

10/10 Excellent

Maurice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay
Stayed 5 nights in Jan 2025

8/10 Good

Ali

Stayed 5 nights in Jan 2025

10/10 Excellent

Derek, Kitchener

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Andria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everything
Stayed 1 night in Jan 2025

2/10 Terrible

Habib

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor hotel service and bad manners

I have stayed in this hotel in previous years and I have had no issues but it seems like the entire management has changed. I was very disappointed firstly when I requested for a late check out the lady at the desk was very rude, she had zero experience with customer service. Very abrupt and was speaking on top of me. I asked to speak to her duty manager to who she spoke to in Spanish without realising I understand Spanish who supported her and when I was complaining to him about her attitude he was telling me I can’t help you with a late check out. He failed to even ask what the issues was and just started defending his colleague and not possible for a late check out. I told him I no longer required a late check out after her poor behaviour and bad manners. To embarrass her before I left I told her just for our information I do understand Spanish to next time be careful around foreign people which she did feel ashamed off. The manager on duty really needs training on how to run a reception desk as he was equally as bad as her with dealing with customers checking in to hotel. The hotel has really gone down hill and they do not care about guest. Also when giving city tax make sure they give you correct change as they try and steal your money I had to ask for my change. The breakfast was poor, after requesting for milk and tea I had to wait until my eggs were cold. I have stayed in this hotel over the past 5 years under different management but I wouldn’t return. Regards
Stayed 1 night in Jan 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Nicolasa

Liked: Property conditions & facilities, room comfort
Nice hotel, nice and big room, it was clean, the couches in the lobby are very duty, I did not eve want to sit there. Requested an iron and did not have on until the following day. People at the front desk not very nice .
Stayed 2 nights in Jan 2025